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7 ways to deliver more engaging virtual Training
Aug 11, 2015
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#CLOwebinar
The presentation will begin at the top of the hour.
A dial in number will not be provided.
Listen to today’s webinar using your computer’s speakers or headphones.
Welcome!
#CLOwebinar
Speaker: Tom Masotto Vice President of Virtual Learning Strategy ON24
Moderator: Ladan Nikravan
Senior Editor Chief Learning Officer magazine
7 Ways to Deliver More Engaging Training
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Frequently Asked Ques6ons
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Ladan Nikravan Senior Editor Chief Learning Officer magazine
7 Ways to Deliver More Engaging Training
#CLOwebinar
Tom Masotto Vice President of Virtual Learning Strategy ON24
7 Ways to Deliver More Engaging Training
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Please complete the webinar evaluation.
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7 Ways to Deliver More Engaging Virtual Training
Tom Masotto Vice President Virtual Learning Strategies
13 | ©2013 ON24, Inc."
Business Impact of Highly Engaged Employees
Source: Dale Carnegie & The Socialworkplace.com"
14 | ©2014 ON24, Inc."
1. Make Your Virtual Classrooms InteracKve
2. Move Beyond the LMS
3. Make Social Learning Easy
4. Ask Your Employees to Play Games
5. Start New Hires Early, then Go Long
6. Deliver Learning on the Road 7. Improve RetenKon with “Booster” Events
Best PracKces for Engaging Virtual Training
Best Prac6ce #1
Make Your Virtual Classrooms Highly InteracKve
16 | ©2013 ON24, Inc."
Allow learners to control the virtual experience
17 | ©2014 ON24, Inc."
Add social media & discussions areas
18 | ©2014 ON24, Inc."
Add idea storming & complementary informaKon
19 | ©2013 ON24, Inc."
Incorporate Q&A, tests, and cerKficaKons
Best Prac6ce #2
Move Beyond the LMS
21 | ©2014 ON24, Inc."
• Our LMS looks staKc and ugly
• Our LMS is confusing for users to navigate
• Our LMS doesn’t inviKngly display course Ktles and demos
• Our LMS does not have a mobile app (nor is it opKmized for mobile)
LMS Usability is Significant Challenge
Source: “12 Common Complaints about Learning Management Systems”, Allison Bickford.
Four of the Top 12 LMS complaints relate to “Usability”
22 | ©2013 ON24, Inc. All Rights Reserved. I ON24, Inc. Confidential."
Enhancing the Learning Experience
Administra6on and Repor6ng
Content Crea6on
Learner Experience
Exis6ng LMS PlaKorms
Course / Test Authoring Tools
Virtual Learning Environments (VLEs)
23 | ©2014 ON24, Inc."
VLEs: More engaging user experiences
24 | ©2014 ON24, Inc."
VLEs: More interacKvity opKons
25 | ©2014 ON24, Inc."
VLEs: Easier to navigate / find courses
26 | ©2014 ON24, Inc."
VLEs: More social media & discussion opKons
27 | ©2014 ON24, Inc."
VLEs: Easier to include language preferences
Best Prac6ce #3
Make Social Learning Easy
29 | ©2014 ON24, Inc."
“With the rise of social media, it’s almost inevitable that the ‘20%’ will become more important as a
channel for learning.”
Source: Charles Jennings, Former CLO of Reuters, 2014.
Social Learning Growing in Influence
30 | ©2014 ON24, Inc."
Make it easy for experts to contribute
Webcam scheduled discussions allow coaches, mentors and experts to share perspecKves and answer quesKons
31 | ©2014 ON24, Inc."
Make it easy to locate experts
An experKse directory is a searchable list that includes employees’ areas of professional experKse
32 | ©2014 ON24, Inc."
Make it easy to share informaKon and opinions
Idea storming enables the gathering and
prioriKzaKon of ideas and comments
contributed by learners.
33 | ©2014 ON24, Inc."
Make it easy for like-‐interests to find each other
Virtual breakout rooms provide secure locaKons for cohorts to network, interact, share informaKon, and jointly work on projects.
Best Prac6ce #4
Ask Your Employees to Play Games
35 | ©2013 ON24, Inc."
OrganizaKons with gamificaKon in place improved employee engagement by
48%*
* Source: Onboarding – A New Look at New Hires"
The Value of GamificaKon
36 | ©2013 ON24, Inc."
Associate points with learning acKviKes
Contests can be used to bring learners into virtual environments, drive specific acKviKes, and encourage networking.
37 | ©2013 ON24, Inc."
MoKvate using giveaways or compeKKons
38 | ©2013 ON24, Inc."
Engage learners with game boards
39 | ©2013 ON24, Inc."
Use scavenger hunts to deliver guided training
Best Prac6ce #5
Start New Hires Early, then Go Long
41 | ©2013 ON24, Inc."
With a 90-‐day formal onboarding program, new employees’ 6me to produc6vity can
be reduced by 58%*
* Case Study: AcceleraKng New Employee ProducKvity
The Onboarding Opportunity
42 | ©2013 ON24, Inc."
Pre-‐boarding: offer acceptance to 1st day
Key objecKves – networking, creaKng a sense of community and building excitement for joining your company
Millennial Workplace ExpectaKons
Source: Bersin at Deloine
43 | ©2013 ON24, Inc."
OrientaKon: Structured acKviKes over one to a few days
Key objecKves – Learn about company, culture, benefits, etc. Network with other new hires. Complete iniKal start-‐up tasks.
44 | ©2013 ON24, Inc."
New Hire Onboarding: 3 to 12 months of virtual training
45 | ©2013 ON24, Inc."
“We give new college hires a virtual pla<orm that helps accelerate their career development and progression,
increases overall reten>on of future leaders, and sets them up for success at Marrio7.”
Vice President Global Talent AcquisiKon Services
Marrion InternaKonal
Marrion Voyage – Global Virtual Onboarding Program
Best Prac6ce #6
Deliver Learning on the Road
47 | ©2013 ON24, Inc."
53% of learning leaders plan to incorporate “mobile learning” into their talent development programs.
Mobile Learning
48 | ©2013 ON24, Inc."
Mobile Learning Content ConsideraKons
49 | ©2013 ON24, Inc."
Flash Card Style Training
50 | ©2013 ON24, Inc."
Lesson-‐Based Coursework
51 | ©2013 ON24, Inc."
Virtual Learning Environments
Best Prac6ce #7
Improve RetenKon with Booster Events
53 | ©2013 ON24, Inc."
InformaKon RetenKon
On average, learners forget 70% of what we teach within 24 hours of the training experience1
1. Brain Science: Overcoming the Forgepng Curve, April 2014.
54 | ©2013 ON24, Inc."
InformaKon RetenKon
With a virtual learning environment, periodic booster training events can be easily delivered allowing the learner
to retain and leverage more informaKon over Kme.
55 | ©2013 ON24, Inc."
Sodexo: Virtual Sales Training Environment
56 | ©2013 ON24, Inc."
• Objec6ve – Bring together 4,500 US-‐based sales managers to communicate and share
learning around specific topics
• Problem – Increase training frequency, anendance and parKcipaKon – Reduce training costs
• Solu6on – Virtual leadership environment – Live webcasts & scheduled Q&A to deliver primary content – “Waves” of self-‐paced training to encourage return visits – Virtual president’s club to recognize team member successes
• Return on Investment – $1.4 million in cost savings annually
Sodexo: Virtual Sales Training Environment
57 | ©2013 ON24, Inc."
“Working with ON24, Sodexo created a robust virtual sales training program... The VLE is an innovaKve training and educaKonal delivery system that drives engagement and
posi6ve learning outcomes, consistently and cost-‐effecKvely.”
Senior Director Talent Management & Development
Sodexo
Sodexo: Virtual Sales Training Environment
58 | ©2014 ON24, Inc."
1. Make Your Virtual Classrooms InteracKve
2. Move Beyond the LMS
3. Make Social Learning Easy
4. Ask Your Employees to Play Games
5. Start New Hires Early, then Go Long
6. Deliver Learning on the Road 7. Improve RetenKon with “Booster” Events
Best PracKces for Engaging Virtual Training
59 | ©2014 ON24, Inc."
Would you like to learn more about how organizaKons are using virtual learning best pracKces and the benefits they are achieving?
A. Yes B. No
Poll (select one)
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Please complete the webinar evaluation.
#CLOwebinar
Join our next Webinar!
A Practical Approach for Supporting the Modern Learner
Tuesday, August 11, 2015
Webinars start at 2 p.m. Eastern / 11 a.m. Pacific
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