7 Ways to Achieve Rapid Customer Response

7Must Have WAYS TO

Achieve RAPIDCUSTOMER RESPONSE

ONLINE RAPID CUSTOMER RESPONSE

• Integrating internal systems with website • Achieving greater Automation and Accuracy

• Anytime, anywhere access• More efficient and effective interactions• Fewer Steps

• Provides Customers Pricing Online• Enables Online Order Entry • Provides Customer Reporting and Scheduling

QUICK PRICING QUOTE SYSTEM

1

DELIVERY MANAGEMENT SOLUTION

2

• Provide Estimates of Orders and Shipment Delivery• Tracks Movement• Provides Advance Notification

INVENTORY MANAGEMENT SYSTEM

3

• Customers Manage Own Inventory• Easily Communicate Change Needs

SHIPMENT AND SERVICE TRACKING SOLUTION

4

• Provides Information on Delivery• Alerts “Jeopardy” Situations• Sends Advanced Notifications• Reduces Customer Service Enquiries

SUPPLIER QUALIFICATION SYSTEM

5

• Online Entry of Supplier Qualifications

• Easily Enables Changes• Includes Supplier Rating System

FLEET SCHEDULING APPLICATION

6

• Provides Customers Access to Schedules• Enables Customers to Request Delivery Times • Reduces Customer Service Enquiries

CLAIMS FILINGPROCESS

7

• Includes Filing for Damages• Provides more Complete Information• Reduces Customer Service Enquiries