7 Steps for Sustainable Adoption (SharePoint- and Project Server-based PMIS)

7 steps to Sustainable Adoption

SP & PS based (PMIS)

Mike Taylor, PMPFounder and CEO

2

Why won’t this one fit?

Mike Taylor, PMP• 26 years Business & IT

solutions

• Founded two companies

• Passionate about human capacity to do great things

e: [email protected]

t: http://twitter.com/iecmike

w: http://innovative-e.com

Problem Space

We all know: Most Projects Fail

5

~75% don’t meet key objectives first time Scope, Time, Budget ROI

It’s bad for everyone System users Management You

Really bad if the project is implementing a PMIS!

Timeless Issues

6

Ill defined and/or incomplete requirements

System breakage and/or bad user experience

Lack of user buy-in/adoption Training? Support? VALUE?

7

Project Management

Intranet/Extranet Yammer Ready

Microsoft Project Server and SharePoint 2013

Future LOB Integration

SharePoint a modern Business Platform

SharePoint Complexities

8

The platforms have embedded capabilities that evolved over years

Most don’t understand vast array of capabilities & how to best utilize

Organizations have their unique and often somewhat ad hoc processes

Pre-conceived notions applied

Over customization in many SharePoint implementations raising complexity & cost and

lowering sustainability

Traditional Approaches not Working

9

Works against platform

Overly Ambitious

Incomplete/Ad Hoc Processes

Users lose interest

Technology Focused

I’ve seen the enemy and it’s me…

10

Adoption 1st, Value will follow

Sustainability Top Priority

12

If these solutions are used – they WILL deliver value. It’s self-evident.

In most cases, it is a waste of valuable resources (time and money) trying to fully justify solutions up front.

Sustainable Adoption

13

Drive Excitement Facilitate Change Empower and Assist

Identify Needs

Implement Grow

Prioritize

Iterative approach – it’s truly a Journey!

7 Steps to Sustainable Adoption

1. Rapid Results

Get something that works – fast!

• Address a limited set of pain points.

• Prioritized by what can be ADOPTED, not necessarily top value or relative pain to the enterprise.

2. Use it – As is

Adjustment period

• No customizations or changes

• Fosters understanding of how platform works

• Avoids ‘chasing your tail’ requirements that waste time & money

3. Improve Usability

Tweak through minor iterations

• Processes

• Reporting

• Adoption support – i.e. learnings, videos, etc.

4. Onboard

Open up access to system

• New users in initial groups

• New groups, departments, etc.

.

20

Making Things Simple Is Not Simple

5. Enable Advanced Capabilities

Layer in advanced features addressing

• More dimensions of project management & collaboration

• Specific business pain points

6. Integrate & Automate

Better accuracy & robust capabilities

• Data integration with out LOB systems

• Custom automation of advanced processes

It’s All About Business Value

23

Expedite Innovation

Facilitate Engagement

Financial Gains

$

7. Surface Successes & Value Realization Gain ongoing support and investment

• Begin with informal reporting of successes

• Create formal reporting structures for surfacing value realization

• Use business value metrics such as ROI,CSI, etc. wherever possible

A Quick Example – Hawai’i OIMT PMIS Alanui

Project Challenges

• Core PM practices and processes are incomplete and/or undefined

• While pockets of expertise exists, organizational project management maturity is low

• Speed, agility, and scalability are critical

Solution Approach:Project Management on Your Terms™ • Rapid integration

• Phased approach balancing technology, process maturity, and personnel

• Application Maintenance & Organizational Adoption (AMOA)

Executive Dashboards

Program Status

Program Detail

Project Status

Recap Laser Focus on Adoption 7 steps:

1. Rapid Results

2. Us It – as is!

3. Improve Usability

4. Onboard

5. Enable Advanced Capabilities

6. Integrate & Automate

7. Surface Successes & Value Realization

Q & A

Thank You!