This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
7chapter
Business Essentials, 8th EditionEbert/Griffin
Operations Management and Quality
Instructor Lecture PowerPointsPowerPoint Presentation prepared by
After reading this chapter, you should be able to:1. Explain the meaning of the term production or operations.2. Describe the three kinds of utility that operations processes
provide for adding customer value.3. Explain how companies with different business strategies
are best served by having different operations capabilities. 4. Identify the major factors that are considered in operations
• By understanding this chapter’s methods for managing operations and improving quality, you can benefit in two ways:
1. As an employee, you’ll have a clearer picture of who your customers are and what they want and how your job depends on the services they receive from you
2. You’ll better understand how companies around you—even successful firms—have to change production methods whenever they adopt new business goals to remain competitive
Differences Between Service and Goods Manufacturing Operations
• Goods are produced, services are performed• Service operations:
1. Involve interacting with consumers2. Are sometimes intangible and unstorable3. Involve a customer’s presence in the process4. Involve certain service quality considerations
– The combination of “characteristics of a product or service that bear on its ability to satisfy stated or implied needs” (American Society for Quality)
– Begins when products are designed: goals are set for performance and consistency
– Includes deciding what constitutes a high-quality product and determining how to measure these quality characteristics
• Managers identify each production step and methods for performing it.
• They reduce waste and inefficiency through methods improvement and improving process flows.– A detailed description, often a process flowchart, helps
managers organize and record information.• They attempt to improve customer service.
• Gantt Chart– Breaks down projects into steps to be performed– Specifies the time required to complete each step– A Project Manager uses the Gantt chart to:
• List all activities to be performed• Estimate the time required for each step• Record the progress on the chart• Check the progress against the time scale on the report
• Lean Production Systems Goals– Smooth production flows avoid inefficiencies– Elimination of unnecessary inventories– Continuous improvement in production processes
• Just-in-Time (JIT) Production– Bringing together all needed materials only when
they are required, creating fast and efficient responses to customer orders
• Supply Chain (or Value Chain)– The flow of information, materials, and services
that starts with raw-materials suppliers and continues adding value through other stages in the network of firms until the product reaches the end customer
assembly line business process reengineeringcapacity competitive product analysisconsistency (in quality)detailed schedulefollow-up Gantt chartgoods operations (goods production)high-contact system inventory control
ISO 14000ISO 9000just-in-time (JIT) productionlean production system low-contact system make-to-order operationsmake-to-stock operationsmaster production schedule (MPS) materials management operations (production)operations (production)
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Printed in the United States of America.