7-1 Ch. 7 Target Marketing Strategy: Selecting and Entering a Market Market fragmentation: – The creation of many consumer groups due to the diversity of their needs and wants Target marketing strategy: – Dividing the total market into different segments based on customer characteristics, selecting one or more segments, and developing products to meet those segments’ needs – Also known as STP (segmentation, targeting, and positioning)
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7-1 Ch. 7 Target Marketing Strategy: Selecting and Entering a Market Market fragmentation: –The creation of many consumer groups due to the diversity.
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Ch. 7 Target Marketing Strategy: Selecting and Entering a Market
Market fragmentation: – The creation of many consumer groups due to
the diversity of their needs and wants Target marketing strategy:
– Dividing the total market into different segments based on customer characteristics, selecting one or more segments, and developing products to meet those segments’ needs
– Also known as STP (segmentation, targeting, and positioning)
Age Gender Occupation Family structure Income and social class Race and ethnicity Geography
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Segmenting by Demographics: Age: Generational Marketing
Children Tweens Teens Generation Y: born between 1977 – ?
(also referred to as Millennials) Generation X: born between 1965 - 1976 Baby Boomers: born between 1946 - 1964 Older consumers
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Segmenting by Demographics: Gender & Other
Many products appeal solely or more to one gender than the other
Family Structure Income Social Class Race and Ethnicity
– African Americans
– Asian Americans
– Hispanic Americans
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Segmenting by Geography
Geodemography: – combines Geography with demographics
(*and psychographics*)– Claritas, PRIZM, etc.– Example: Children’s World prospect targeting
Geocoding: – Customizes web advertising so people who
log on in different places see ad banners for local businesses
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Missoula, MT 59802's
Most common PRIZM NE Segments are: 47 City Startups 56 Crossroads Villagers 53 Mobility Blues 44 New Beginnings 60 Park Bench Seniors Potential Issues: Mistargeting
– Karen’s experience in Denver
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Segmenting by Psychographics
Psychographics: – Segments formed on the basis of values and
lifestyles (VALs) and shared activities, interests, and opinions (AIOs).
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Segmenting by Behavior
Segments consumers based on how they act toward, feel about, or use a specific product category– 80/20 rule: 20 percent of purchasers account for
80 percent of a product’s sales• Heavy, medium, light users & nonusers of a product
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Segmenting by Behavior (Cont.)
User status:– Heavy, medium, and light users and nonusers of a
product Usage occasions
– Segments on the basis of different occasions when customers buy or use various products
• Shoes, watches
Benefit segmentation (not explicit in text)– Segments on the basis of the specific benefits different
customers desire when purchasing in a product category: • OJ example p. 211: added vitamins/calcium vs. pulp vs. no sugar
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Segmenting Business-to- Business Markets
North American Industry Classification System (NAICS)– Issues with accuracy– Inaccuracy example: candles categorized as part of
petroleum, oil, and gas industry
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Steps in the Target Marketing Process Step 2: Targeting
Targeting:– Marketers evaluate the attractiveness of each
potential segment and decide in which segment(s) they will invest resources toward om attempt to convert them into customers
– The customer group(s) selected are referred to as the target market
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Developing Segment Profiles
A profile is a description of the “typical” customer in a segment.– Might include information on demographics,
location, lifestyle, and product-usage frequency Some creatives (creative team in ad agency
or internal agency) create a “person” that represents the target market and write ads as if writing to that person specifically
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Evaluation of Market Segments
A viable target segment should:– Have members with similar product needs
and wants – Be measurable in size and purchasing power– Be large enough to be profitable – Be reachable by marketing communications– Be one that the marketer’s company has the
strengths and capabilities to adequately serve well
Also consider:* growth rates by segment * competition by segment
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Select a Target Marketing Strategy
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Choosing a Targeting Strategy
Undifferentiated targeting strategy – Appealing to the total market without regard to specific
segments– “Mass marketing”– Commodities, often non-profit / “social” marketing causes,
limited marketing budget, lack or knowledge Differentiated targeting strategy
– Developing one or more products for each of several customer groups
• Example: Honda (or any major automaker)– Developing different advertising strategies
(message/media) for different customer groups (but offering the same product)
• Example: Johnson’s Baby Shampoo
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Choosing a Targeting Strategy
Concentrated (“niche) target marketing strategy – Offering one or more products to a single segment
• Example: niche automaker like Rolls Royce or Ferrari
Custom marketing strategy – Tailoring specific products to individual customers
• Example: custom tailored suits
– Common in personal and professional services• Example: dentistry, website design
– Mass customization • Modifying a basic good or service that is “mass produced” to
meet the specific needs of an individual
Example: Vistaprint
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Step 3: Positioning What is positioning?
– Developing the (a) image of the product (b) in the mind of the customer (c) relative to competition on (d) important attributes (either objective or subjective)
Brand personality– A distinctive image that captures the brand’s character
and benefits
Repositioning – Create a new position to respond to market changes
• Example: Revitaling 40 year old brand, Old Spice, with the “Smell Like a Man” campaign
A 2-dimensional “product” space – the dimensions are attributes of the product
• objective or subjective – products are the evoked set
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Example of Perceptual Map - 1
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Example of Perceptual Map - 2
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Four Steps in One-to-One Marketing
Identify customers and get to know them in as much detail as possible
Differentiate customers by their needs and value to the company
Interact with customers; find ways to improve cost efficiency and the effectiveness of the interaction
Customize some aspect of the products you offer each customer
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CRM: A New Perspective on an Old Problem
CRM systems use computers, software, databases, and the Internet to capture information at each touchpoint– Touchpoints are any direct interface between
customers and a company (online, by phone, in person, etc.)
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Characteristics of CRM
Share of customer (vs. share of market): focus on retention and loyalty (vs. acquisition of new customers)– 7 to 10 times more expensive to acquire a new customer and
retain an existing one
Lifetime value of the customer – aka customer equity