6.3 other system design tools

Emanuela DelfinoPolitecnico di Milano / DESIGN dept. / DIS / School of Design / Italy

Emanuela Delfinopolitecnico di milano . DESIGN dept. . DIS . School of design . Italy

Learning Network on Sustainability (EU asia-link)Learning Network on Sustainabile energy systems (EU edulink)

course System Design for SustainabilitySubject 6. Methods and tools for SDS

learning resource 6.3

(Other) system design tools


CONTENTS

- (STAKEHOLDER) SYSTEM MAP- INTERACTION TABLE and STORY-BOARD- SATISFACTION OFFERING DIAGRAM


DESCRIPTION OF SDS TOOLS. aims and description. how to use. integration in the MSDS design process. software and/or other supports


The tool was developed by Francois Jégou within the EU funded research: HiCS - Highly Customerised Solutions, Solution-oriented design, production and delivery systems (European Research, GROWTH Programme / European 5th Framework).

(STAKEHOLDER) SYSTEM MAP


AIM: to (co)-design and visualize the configuration of the system

WHAT IT CONSISTS OF:a graphical representation containing:. stakeholders involved . flows/interactions: physical, financial, informational and labor performance. A codified representation



HOW TO BUILD UP A SYSTEM MAP?


Platform boundary

Systemboundary

secondary stakeholders

main stakeholders



Catering provider

Health adviser

Offices

E-mealFood providers

E-meal appliance producer

Structure icon Characterization icon

Slogan



structure characterisation

+

slogan

Bio food provider+

icon

Bio food provider=

Logistic provider

Local delivery shop

Logistic provider+

+

+

+

=

=

BASIC RULE TO REPRESENT EACH STAKEHOLDER

Local delivery shop



Catering provider

Health adviser

Offices

E-mealFood providers


MAIN STAKEHOLDERBig icon

SECONDARY STAKEHOLDERSmall icon



Catering provider

Food providers

Health adviser


Offices

E-meal

diet advice servicewith meal ordering

employees order the day before by internet…

companies contract service for their employees…

meals are delivered in companies…

employees pick-up theirmeal when they want…

vegetable, dairy andbread products

ARROW+

DESCRIPTION



Catering provider

Food providers

Health adviser


Offices

E-meal







MATERIAL FLOWS



Catering provider

Food providers

Health adviser


Offices

E-meal







INFORMATION FLOWS



Catering provider

Food providers

Health adviser


Offices

E-meal







FINANCIAL FLOWS



Catering provider

Food providers

Health adviser


Offices

E-meal







DARK GREY

CORE FLOWS

LIGHT GREY

SECONDARY FLOWS



Catering provider

Food providers

Health adviser


Offices

startE-meal


2. employees order the day before by internet…

1. companies contract service for their employees…

3. meals are delivered in companies…

4. employees pick-up theirmeal when they want…


READING ORDER


Main system flows with numbered captions

Secondary system flows with captions

start reading


integration in the design processincreasing the detail level

STRATEGIC ANALYSIS

EXPLORING OPPORTUNITIES

SYSTEM CONCEPT DESIGN

SYSTEM DESIGN (AND ENGIN.)

COMMUNICATION

ANALYSIS OF THE PROJECT PROMOTERS

ANALYSIS OF THE REFERENCE CONTEXT

ANALYSIS OF BEST PRACTICES

ANALYSIS OF THE REFERENCE STRUCTURE

DEFINITION OF SUSTAINABILITY DESIGN PRIORITIES

IDEAS GENERATION ORIENTED TO SUSTAINABILITY

DEVELEPMENT OF THE SUSTAINABILITY DESIGN ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS

VISIONS, CLUSTERS AND IDEAS SELECTION

SYSTEM CONCEPT DEVELOPMENT

ENV., SOC. & ECON. CHECK

SYSTEM DEVELOPMENT (EXECUTIVE LEVEL)


DOCUMENTS EDITING


describe the system configuration of the reference structure and of best practices

further development (in details) of the system configuration

development of the system configuration concept


COPY AND PASTE THE ELEMENTS

FROM THE LIBRARIES TO THE LAYOUT


on presentation software (e.g. open office, powerpoint).

SOFTWARE AND OTHER SUPPORTS:www.lens.polimi.it/tool > system map icons (ppt)


industrial company

services company

local shop

collective house

public istitution

local association

individual house

school

mobile shop

PUBLIC ISTITUTIONS OR ASSOCIATIONS

HOMES

COMPANIES AND STORES

in the system map icons (ppt): structure icons



in the system map (ppt): characterization icons (activities)

EATING

TRANSPORTING

COMMUNICATING

WORKING IN OFFICE



in the system map (ppt): characterization icons (people)

GENERAL PEOPLE

PEOPLE AT WORK



…flowsMaterial

flowInformation

flowFinancial

flow

core PSSperformance

one way flow exchange

1. vegetables

timing and descriptionof the flow

Labourperformance

alternative PSSperformance,

implementation orback-office flows



OPEN SOURCE LIBRARIES

add your new developed icons

(STAKEHOLDER) SYSTEM MAPSOFTWARE AND OTHER SUPPORTS:www.lens.polimi.it / tool > system map icons (ppt)


INTERACTION TABLE and (INT.) STORY BOARD

A. INTERACTION TABLE

B. (INTERACTION) STORY BOARDThe tools were developed by DIS unit of research from the work did by Daniela Sangiorgi within the EU funded research: MEPSS European research project (Methodology for Product Service Systems) Growth Programme / European 5th Framework.


AIM: to (co)-design and visualize the functioning in time of the system as a set of narratives (one story for each stakeholders) of both the front-desk (with the clients) and back-stage interactions (between other stakeholders)



WHAT IT CONSISTS OF: it is a graphical representation containing:

> the sequence of images, representing (in time) the various interactions of the different stakeholders

> and short texts, describing the specific role played by each stakeholders in each single interaction



USER ROLE

SYSTEM ROLE



SERVICE ACTION



SHORT TEXT (overall narration)

IMAGE

SHORT TEXT (stakeholder role)

SH

OR

T T

EX

T (

sta

keh

. ro

le)



IMAGES SHOULD CONTAIN ONLY

NECESSARY ELEMENTS…

...A BACKGROUND REPRESENTING

THE CONTEXT OFEACH ACTION

…AND THE STAKEHOLDERS (HIGHLIGHTED

FROM THE BACKGROUND)



STRATEGIC ANALYSIS




COMMUNICATION













DOCUMENTS EDITING


analyze the existing system and/or the best practices describing various interactions

design and visualization of the interactions of the developed concept


further development (in details) of all the system interactions


format on spreadsheet applications (e.g. open-office, excel)


SOFTWARE AND OTHER SUPPORTS:www.lens.polimi.it / tool >


open library of images: combine images for visualszation

CONTEXT IMAGES

PEOPLE IMAGES

SOFTWARE AND OTHER SUPPORTS:www.lens.polimi.it / tool >



if the aim is to make a fluent show to the client or to the other actors involved in the project…

… INTERACTION TABLE is not the most effective tool



B. (INTERACTION) STORY BOARD

… it is suggested to use the STORY BOARD

if the aim is to make a fluent show to the client or to the other actors involved in the project…


AIM: to show a FLUENT narration of the functioning system, for both the front-desk (with the clients) and the back-stage interactions (between other stakeholders)



ABSTRACT FROM INTERACTION TABLE: ONLY THE INTERACTIONS FUNCTIONAL TO THE NARRATIVE

SINGLE LINEAR SEQUENCE

IN WHAT IT CONSISTS OF:a graphical representation containing in one single row the sequence of images + texts, representing (in time) the main interactions of the different stakeholders (abstract of the interaction table)



COLOURS CORRESPOND TO THE ACTORS INVOLVED IN THE

SYSTEM

IN WHAT IT CONSISTS OF:a graphical representation containing in one single row the sequence of images + texts, representing (in time) the main interactions of the different stakeholders (abstract of the interaction table)



PRESENTATION SUPPORT (1)

PAPERvisualisation of the interactions on one or more pages



COULD BE ANIMATED …

- ANIMATIC= ANIMATED STORY BOARD



STRATEGIC ANALYSIS




COMMUNICATION













DOCUMENTS EDITING


B. INTERACTION STORY-BOARD

show the draft sequence of the system concept interactions

show the detailed sequence of the executive system interactions


SOFTWARE AND OTHER SUPPORTS:

PRESENTATION ON PAPER SUPPORT

graphic softwares (e.g. Adobe Photoshop, Illustrator,…)



SATISFACTION OFFERING DIAGRAM

The tool was developed by Francois Jégou within the EU funded research: MEPSS European research project (Methodology for Product Service Systems) Growth Programme / European 5th Framework.


AIM: describe in one shot the satisfaction offered to the user/customer, and how this is delivered



IN WHAT IT CONSISTS OF:graphical representation containing:

> the visualisation of the core satisfaction provided by the system

> the visualisation of the sub-offers (through which the satisfaction is delivered)

> the description of how the sub-offers will be delivered



CORE SATISFACTION DELIVERED BY THE SYSTEM



INGREDIENTS SELECTION

Cooperatives of local producers

provide the campus

Biologic food

Students select food basing on

seasonal availability

WEEKLY/DAILY PREORDER On line preorder

based on the disponibility

Using internet or campus’ information

points

FOOD DELIVERY

Where you want inside the campus

Using rickshaws

SUB-OFFER

HOW THE SUB-OFFER ARE DELIVERED



STRATEGIC ANALYSIS




COMMUNICATION













DOCUMENTS EDITING

SATISFACTION OFFERING DIAGRAMintegration in the design processincreasing the detail level

describe the concept of offer delivered by the system detailing the sub-satisfactions

describe the different emerged ideas, indicating their main delivered satisfaction

describe the offer delivered by the system detailing all the sub-satisfactions


IMAGES ELABORATION graphic softwares (e.g. Adobe Photoshop, Illustrator,…)

slideshow software (e.g. Open Office, Microsoft Powerpoint)

OFFERING DIAGRAM COMPOSITION


SOFTWARE AND OTHER SUPPORTS:

6.3 other system design tools

Documents

milano design

design dept

system design tools

school of design italy

solutionoriented design

msds design process

meal ordering employees

eu funded research