60322 21/06/2010 14:49:06 1 Front PREPS C M Y K PREPS C M Y K PREPS C M Y K PREPS C M Y K PREPS C M Y K PREPS C M Y K CELEBRATING SALES ACTIVITY ACROSS OUR BRANDS issue 8, JuNe 2010 “Congratulations to all of our award winners!” SPREAD THE “OVERWHELMED – SHOCKED, BUT DELIGHTED” – DAVE KENT SURPRISED TO WIN THE STW AWARD “PERFORMANCE” AN AWARD-WINNING AWARDS Our conference really was ONe FiNe DAY for Robbie Wiliams fan Dave Kent, who was crowned winner of our coveted spread the Word award. Dave, General Manager of our Newcastle Washington Premier Inn Co-located site, will soon be enjoying three Lazy Days in Marbella as part of his prize. “There are so many good things happening throughout WHR up and down the country and I really was very surprised to win this award,” said Dave. “I was overwhelmed – shocked, but delighted.” During the trip with our other award winners, Dave (who also gets a £1,000 prize) will be hoping to Let Me Entertain You in a karaoke bar or two on the costa. (Let’s hope there’s no Karaoke Overkill.) “I’m looking forward to singing my favourite Robbie track, Rock DJ, having a beer, and networking with all the other winners,” he said. Dave certainly deserves a break – just take a look at his headline achievements: His site is 14 per cent up on last year, with midweek sales up nine per cent and weekends up 11 per cent. Sales are up £190,000 on budget and the WINCard is All Green. Brand audit scores stand at 89 per cent, guest recommend at 61.1 per cent, and labour turnover at 25 per cent. The site has no criticals or non-criticals. incentive In addition to this, our STW winner moved more than 15 accounts from competitors as part of the Co-lo Going 4 Gold incentive, signed up three Business Accounts and won the G4G incentive twice in his area. With so much activity, it’s hard to single out Dave’s secrets for success. Among his great wins this year has been the Sales Fest week (he United with Joe Crosby, GM of Leeds City Centre PI, on this) and devising the Internal Management Account systems rolled out to the region for DGMs to educate their teams on the importance of ‘sales through service’. His Multi-Site Manager, Andi Teasdale, said: “Dave is relentless. He is determined never to give up and to keep finding new and creative ways to keep spreading the word, not just at his site but in his region.” And with so much hard work paying off, no wonder Dave has No Regrets. SEE INSIDE FOR ALL THE WINNERS OF THE AWARDS “TO S OME OF OU GIVING OUT AWARDS Business of the Year The Treacle Mine Table Table and Eastbourne Premier Inn Massive congratulations to the whole team – a truly exceptional business. The team just can’t help themselves – they live the promise daily across every part of their business. They are obsessed about giving their guests a good night’s sleep and great-value food and drink – with a smile. They’ve achieved an ALL GREEN WINCard, sales in +10% growth, profit at 120% and record-breaking Guest Recommend scores. Hotel of the Year Premier Inn London Southwark The team is known for running this hotel as though it were its own small family business. Keeping our values alive every day, they’ve grown profit by 15% in a year when their sales dropped YOY, achieved outstanding guest measures and snatched two gold Brand Audits with YTD at 91%. Restaurant of the Year King William IV Brewers Fayre This site has just seen its second consecutive year of 100% ALL GREEN WINCard. It is a role model business and a credit to the Brewers Fayre brand. With the immaculately landscaped gardens, the spotless environment and team members who are proud to pull on their shirt every day, the guests love it and the site achieved sales growth last year of 19%. Team Member of the Year Amy Douglas from Border Gate Table Table and Premier Inn Carlisle Amy really does make dreams come true – she came in early on Christmas morning (her day off!) to leave two presents, plus refreshments for Santa and his reindeer, all because she was determined that two small children and their parents who had checked in on Christmas Eve as they were unable to reach their destination wouldn’t have their Christmas ruined. It’s just one example of why our guests love her. We do too! Runners-up: Les Davison, Newcastle Central PI Beverley Armitt, Bridgewater Arms Table Table and Shrewsbury PI Lisi Senerchia, London County Hall PI Allan Jones, Bolton Reebok Stadium PI Guest Obsession Craig White, General Manager, Treacle Mine Table Table and Eastbourne Polegate PI An ALL GREEN WINCard and the highest RPI guest measures across WHR – an incredible achievement. Runners-up: Anchor Inn Brewers Fayre and Skipton North PI The Drove Brewers Fayre and Glasgow East Kilbride (Peel Park) PI New Business of the Year London Victoria Premier Inn Delivered an ALL GREEN WINCard, record-breaking Brand Audit score of more than 90%, highest Guest Recommendation in their region (70%), 98% of reviewers on Trip Advisor recommending the hotel, 20% of the team on apprenticeship schemes, three silver Shoot Stars, two bronze and one Steel. Runners-up: Linen House Table Table and Lisburn PI Hull City Centre PI Brentwood PI Maximise Your Talent Paul Banks, General Manager of the Rusty Cutter Beefeater and Havant PI Paul’s a pioneer at maximising talent having turned the site from a 17% WINCard to 100% ALL GREEN thanks to a relentless drive and belief in talent, proving the power of investing in your people. Runners-up: Steve Adams, Broadland View Brewers Fayre and Norwich Central South PI Davina Spindler, Gatwick Airport Central PI Sarah Frost, London Talent Pillar Reception Team of the Year Victoria Park Brewers Fayre and Ebbw Vale PI Two consecutive ALL GREEN WINCards, highest Guest Recommendation scores in their brand and third highest in PI. Runners-up: Birmingham Great Barr PI Chester City Centre PI Leicester South Oadby PI Breakfast Team of the Year PI London Putney Bridge – Ben Kynoch Professional and resilient, this great team bounced back from the tragic death of a young guest. They served more than 65,000 breakfasts last year without a single complaint. Runners-up: Belfast City Centre Waring Street PI Red Lion Beefeater and Blackpool Bispham PI Crossways Brewers Fayre and Caerphilly Crossways PI Front of House Team of the Year Liskeard Tavern Table Table and Liskeard PI Attitude and behaviours are what make this team so special – remembering guests’ names, likes, dislikes, special occasions…. They achieved so many bookings through FIT FOR CHRISTMAS they needed a marquee to seat an additional 60 guests! Runners-up: King William IV Thank you for all your fantastic story submissions! We’re really keen to hear from Team Members for the next issue. Please send us your hints, tips, success stories and photos using the submission form on the intranet (find it in ‘Communications Centre’) or email [email protected] SPREAD THE word is written and designed by Headlines Corporate Communications, Medina House, Silbury Boulevard, Milton Keynes MK9 2AE • www.corpnews.co.uk • email: [email protected] “ DRIVING SALES” SUPER ACHIEVEMENT FOR GUEST-OBSESSED TAMI WINS GOING FOR GOLD MINI Lead receptionist Tami Perree- Jones is taking to the roads of Cornwall in style after becoming our latest G4G MiNi winner. An amazed Tami was presented with the super shiny runaround at our conference. It’s in recognition of the incredible achievement of landing 14 Business Accounts worth more than £350,000 this year. She’s also been credited with transforming her way of working, completely embracing our Spread the Word philosophy and helping her site, Liskeard Tavern and Premier Inn, to a recession-busting 54 per cent sales growth. She said: “It was a total shock to find out I’d won a MINI – it’s still sinking in. My friends and family are very jealous! “I think it’s shown what’s possible, even if you work in one of the smaller sites. I have to say I couldn’t have done it without the rest of the team – everyone got involved and we had fun getting the business in.” great results Guest-obsessed Tami has genuine kindness and desire to look after her customers. She’s achieved great results by being herself, having conversations with guests at every opportunity and then following up those essential sales leads. It was Tami’s first G4G training session that put her on the road to success. Shortly after this, she landed her first BA with Braces Bakery, worth more than £70,000 a year. But there was more, much more, to come, including: Uniflare, secured after a conversation with a regular guest, and worth £24,000 year. Topline Electronics, a mega win through Tami’s understanding of guests’ needs and worth a whopping £180,000 a year. WestWard Recovery, up to £12,000 a year and secured after a walk round the local business park to promote the restaurant, three site visits, a showround and many phone calls – a great example of persistence paying off! Liskeard General Manager Matt Kenley said: “I am over the moon for Tami. She has worked very hard and is a very deserving winner. She is so passionate about driving business that the least we could do was to make sure she drives it in style!” FAST FACTS Liskeard is a small town in Cornwall with a population of just 8,000 and one business park – making Tami’s achievement all the more remarkable. Matt was relieved that Tami won – if she’d not won the MINI he said he was going to buy her one himself! Tami becomes our FOURTH G4G MINI winner. She goes out every week to promote her site to local businesses. WINNER TAMI PERREE-JONES WINS A MINI UR STARS ” Brewers Fayre Treacle Mine Table Table and Eastbourne Polegate PI The Packet Steamer Beefeater Liverpool North PI skills for Life Fiona Wilkin, Taybarns South Shields With her fantastic attitude, huge commitment and superb brand knowledge, in the words of her general manager: “Fiona has blossomed like a beautiful flower in the last 12 months.” Runners-up: Kristian Smith, Packet Steamer Beefeater and Liverpool North PI Suzie Taylor, Reading Central PI Aneta Swiecka, London Kings Cross PI Housekeeping Team of the Year Sheffield St Mary’s Gate Since opening 18 months ago, St Mary’s Gate has consistently delivered rooms that are simply outstanding. Room attendants know every inch of their rooms and our guests benefit. One said: “The key reason our people like staying here is the consistently great room standards the hotel delivers.” Runners-up: Mersey Farm Table Table and Manchester Sale South PI The Combined Dubai PI teams support Team Member of the Year Sandra Kelly, Skills and Apprenticeship Manager The guiding hand in two major training strategies and programmes that have really benefited the whole business, Sandra has also navigated us through a critical OFSTED inspection, wowing the inspectors with her own commitment and depth of knowledge. shooting star of the Year April Eames, new GM of The Plough, Dover One of the best examples of someone working really well to drive their own development. April’s an inspiration to others and her team is happy and focused. Runners-up: Andrew Duncan, Holding GM at Poole North PI Emma Browbraska, Dilke Arms Table Table Rudy Soubra, Heathrow Airport (M4 J4) PI Outstanding Contribution Shwetank Singh, PI India’s Brand Operations Director He owns the brand and IS the purple police! A great guy and a Spread the Word dynamo truly embracing the PI ethos. Kerry Paine, Oakwood Table Table and Gloucester North PI Kerry took over this problem site a year ago and has changed its fortunes. Sales have gone through the roof and Guest Recommendations have jumped 20%. She’s got an absolute belief and ruthless focus on making the right decisions for the business and her team. every Penny Counts Nuno Sacramento, General Manager London County Hall Even when Nuno’s away on holiday – or, more likely, supporting his peers – his business is under control. Demonstrating great clarity of vision and leadership, he’s taking this challenge to the broader business, supporting Dynamic Price Development and the Development of Financial Reporting in Solus. Runner-up: Fran Keogh, Stockport Central PI Good Together Green Champion Rick Rose-Coulthard, Preston North PI Passionate about the business with a quiet influence on colleagues, Rick’s been inspirational in bringing our Energy and Environment tool-kit to life. It’s thanks to him that, in a previous role, his team reduced their carbon footprint by an amazing 18% – that’s more than 290 tonnes of CO 2 in three months. Runners-up: Michael Oliver, Taybarns Coventry Kieron Golding, Brighton City Centre PI Operator of the Year Louise Middlemass After really challenging herself over the last two years, Louise has finished top of the WINCard league within her Ops Co with 93%, owns the people agenda in her region, brand and throughout WHR, championed the Your Say process and much more! No Limits Award Amanda Brady and her team of Regional HR Managers Playing a massive role in making our talent matrix live throughout the business, driving management promotions and cross-brand talent moves, creating bespoke leadership and development workshops for all our regional operations managers. Good Together Fundraising Champion Heath Hotel Table Table Runners-up: Elstree Premier Inn Kai Hepworth Kitchen Team of the Year Winwick Quay Table Table and Warrington (M62, J9) PI Great food presented to perfection every time – it’s no wonder their guests keep coming back! This team works in tandem with front of house and a meal only leaves the kitchen when they know it will delight their diners. Runners-up: The Pemberton Beefeater and Llanelli Central East PI Cambridge (A14, J32) PI The Old Brickworks Brewers Fayre and Leeds Bradford South PI Taybarns Newcastle Metro Centre
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6032
2 21
/06/
2010
14:
49:0
6 1
Fro
nt
PREPSC MY K
PREPSC MY K
PREPSC MY K
PREPSC MY K
PREPSC MY K
PREPSC MY K
CELEBRATING SALES ACTIVITY ACROSS OUR BRANDSis
su
e 8, Ju
Ne
2010
“Congratulations to all of our aw
ard winners!”
word
SP
RE
AD
TH
E
“overwhelm
ed – shocked, but delighted” – dave kent surprised to win the stw
award
“performance”
an award-w
inning
AW
AR
DS
Our co
nference really was O
Ne
FiN
e D
AY
for R
ob
bie W
iliams
fan Dave K
ent, who
was
crow
ned w
inner of o
ur coveted
s
pread
the Wo
rd aw
ard.
Dave, G
eneral Manager of our
New
castle Washington P
remier
Inn Co-located
site, will soon
be enjoying three Lazy D
ays in M
arbella as p
art of his prize.
“There are so many good
things hap
pening throughout
WH
R up
and d
own the country
and I really w
as very surprised
to w
in this award
,” said D
ave. “I w
as overwhelm
ed – shocked
, b
ut delighted
.”D
uring the trip w
ith our other aw
ard w
inners, Dave (w
ho also
gets a £1,000 prize) w
ill be
hoping to Let M
e Entertain You
in a karaoke bar or tw
o on the costa. (Let’s hop
e there’s no K
araoke Overkill.)
“I’m lo
oking
forw
ard to
singing
my favo
urite Ro
bb
ie track, R
ock DJ, having
a beer, and
netw
orking
with all the o
ther w
inners,” he said.
Dave certainly d
eserves a break
– just take a look at his headline
achievements:
H
is site is 14 per cent up
on last year, w
ith mid
week sales up
nine p
er cent and w
eekends
up 11 p
er cent.
Sales are u
p £
19
0,0
00
on
b
ud
get an
d th
e WIN
Card
is All G
reen.
B
rand aud
it scores stand at
89 per cent, guest recom
mend
at 61.1 p
er cent, and lab
our turnover at 25 p
er cent. The site has no criticals or non-criticals.
incen
tive
In add
ition to this, our STW
w
inner moved
more than 15
accounts from com
petitors
as part of the C
o-lo Going 4
Gold
incentive, signed up
three B
usiness Accounts and
won the
G4G
incentive twice in his area.
With so m
uch activity, it’s hard
to single out Dave’s secrets for
success. Am
ong his great wins
this year has been the S
ales Fest w
eek (he United
with Joe
Crosb
y, GM
of Leeds C
ity Centre
PI, on this) and
devising the
Internal Managem
ent Account
systems rolled
out to the region for D
GM
s to educate their team
s on the im
portance of ‘sales
through service’.H
is Multi-S
ite Manager, A
ndi
Teasdale, said
: “Dave is relentless.
He is d
etermined
never to give up
and to keep
finding new
and
creative ways to keep
spread
ing the w
ord, not just at his site b
ut in his region.”
And
with so m
uch hard w
ork p
aying off, no wond
er Dave has
No R
egrets. See inSide for all the w
innerS ofthe aw
ardS
“to
Som
e of
our
Sta
rS”
givi
ng o
ut a
war
dS
B
usin
ess
of th
e Ye
arTh
e Tr
eacl
e M
ine
Tabl
e Ta
ble
and
Eas
tbou
rne
Pre
mie
r In
nM
assi
ve c
ongr
atul
atio
ns to
the
who
le te
am –
a tr
uly
exce
ptio
nal
busi
ness
. The
team
just
can
’t he
lp th
emse
lves
– th
ey li
ve
the
prom
ise
daily
acr
oss
ever
y pa
rt o
f the
ir bu
sine
ss. T
hey
are
obse
ssed
abo
ut g
ivin
g th
eir
gues
ts a
goo
d ni
ght’s
sle
ep a
nd
grea
t-va
lue
food
and
drin
k –
with
a
smile
. The
y’ve
ach
ieve
d an
A
LL G
REE
N W
INC
ard,
sal
es in
+1
0% g
row
th, p
rofit
at 1
20%
an
d re
cord
-bre
akin
g G
uest
R
ecom
men
d sc
ores
.
H
otel
of t
he Y
ear
Pre
mie
r In
n Lo
ndon
Sou
thw
ark
The
team
is k
now
n fo
r run
ning
th
is h
otel
as
thou
gh it
wer
e its
ow
n sm
all f
amily
bus
ines
s.
Kee
ping
our
val
ues
aliv
e ev
ery
day,
they
’ve
grow
n pr
ofit b
y 15
% in
a y
ear w
hen
thei
r sa
les
drop
ped
YO
Y, a
chie
ved
outs
tand
ing
gues
t mea
sure
s
and
snat
ched
two
gold
Bra
nd
Aud
its w
ith Y
TD a
t 91%
.
R
esta
uran
t of t
he Y
ear
Kin
g W
illia
m IV
Bre
wer
s Fa
yre
This
site
has
just
see
n its
se
cond
con
secu
tive
year
of
100%
ALL
GR
EEN
WIN
Car
d.
It is
a ro
le m
odel
bus
ines
s an
d a
cred
it to
the
Bre
wer
s Fa
yre
bran
d. W
ith th
e im
mac
ulat
ely
land
scap
ed g
arde
ns, t
he s
potle
ss
envi
ronm
ent a
nd te
am m
embe
rs
who
are
pro
ud to
pul
l on
thei
r sh
irt e
very
day
, the
gue
sts
love
it
and
the
site
ach
ieve
d sa
les
grow
th la
st y
ear o
f 19%
.
Te
am
Mem
ber
of
the
Year
Am
y D
ougl
as fr
om
Bor
der
Gat
e Ta
ble
Tabl
e an
d P
rem
ier
Inn
Car
lisle
Am
y re
ally
doe
s m
ake
drea
ms
com
e tr
ue –
sh
e ca
me
in e
arly
on
Chr
istm
as m
orni
ng (h
er d
ay
off!)
to le
ave
two
pres
ents
, plu
s re
fresh
men
ts fo
r San
ta a
nd
his
rein
deer
, all
beca
use
she
was
det
erm
ined
that
two
smal
l ch
ildre
n an
d th
eir p
aren
ts w
ho
had
chec
ked
in o
n C
hris
tmas
Ev
e as
they
wer
e un
able
to re
ach
thei
r des
tinat
ion
wou
ldn’
t hav
e th
eir C
hris
tmas
ruin
ed. I
t’s ju
st
one
exam
ple
of w
hy o
ur g
uest
s lo
ve h
er. W
e do
too!
Run
ners
-up:
L
es D
avis
on, N
ewca
stle
C
entr
al P
I
Bev
erle
y A
rmitt
, Brid
gew
ater
A
rms
Tabl
e Ta
ble
and
Shr
ewsb
ury
PI
L
isi S
ener
chia
, Lon
don
C
ount
y H
all P
I
Alla
n Jo
nes,
Bol
ton
Ree
bok
Sta
dium
PI
G
uest
Obs
essi
onC
raig
Whi
te, G
ener
al M
anag
er,
Trea
cle
Min
e Ta
ble
Tabl
e an
d E
astb
ourn
e P
oleg
ate
PI
An
ALL
GR
EEN
WIN
Car
d an
d th
e hi
ghes
t RP
I gue
st m
easu
res
acro
ss
WH
R –
an
incr
edib
le a
chie
vem
ent.
Run
ners
-up:
A
ncho
r Inn
Bre
wer
s Fa
yre
an
d S
kipt
on N
orth
PI
T
he D
rove
Bre
wer
s Fa
yre
an
d G
lasg
ow E
ast K
ilbrid
e (P
eel P
ark)
PI
N
ew B
usin
ess
of
the
Year
Lond
on V
icto
ria
Pre
mie
r In
nD
eliv
ered
an
ALL
GR
EEN
W
INC
ard,
reco
rd-b
reak
ing
Bra
nd
Aud
it sc
ore
of m
ore
than
90%
, hi
ghes
t Gue
st R
ecom
men
datio
n in
thei
r reg
ion
(70%
), 98
%
of re
view
ers
on T
rip A
dvis
or
reco
mm
endi
ng th
e ho
tel,
20%
of
the
team
on
appr
entic
eshi
p sc
hem
es, t
hree
silv
er S
hoot
S
tars
, tw
o br
onze
and
one
Ste
el.
Run
ners
-up:
L
inen
Hou
se T
able
Tab
le
and
Lisb
urn
PI
H
ull C
ity C
entr
e P
I
Bre
ntw
ood
PI
M
axim
ise
Yo
ur T
alen
tP
aul B
anks
, Gen
eral
Man
ager
of
the
Rus
ty C
utte
r B
eefe
ater
an
d H
avan
t P
IP
aul’s
a p
ione
er a
t max
imis
ing
tale
nt h
avin
g tu
rned
the
site
fro
m a
17%
WIN
Car
d to
10
0% A
LL G
REE
N th
anks
to
a re
lent
less
driv
e an
d be
lief i
n ta
lent
, pro
ving
the
pow
er o
f in
vest
ing
in y
our p
eopl
e.
Run
ners
-up:
S
teve
Ada
ms,
Bro
adla
nd V
iew
B
rew
ers
Fayr
e an
d N
orw
ich
Cen
tral
Sou
th P
I
Dav
ina
Spi
ndle
r, G
atw
ick
Airp
ort C
entr
al P
I
Sar
ah F
rost
, Lon
don
Ta
lent
Pill
ar
R
ecep
tion
Team
of
the
Year
Vict
oria
Par
k B
rew
ers
Fa
yre
and
Ebb
w V
ale
PI
Two
cons
ecut
ive
ALL
GR
EEN
W
INC
ards
, hig
hest
Gue
st
Rec
omm
enda
tion
scor
es in
thei
r br
and
and
third
hig
hest
in P
I.
Run
ners
-up:
B
irmin
gham
Gre
at B
arr P
I
Che
ster
City
Cen
tre
PI
L
eice
ster
Sou
th O
adby
PI
B
reak
fast
Tea
m
of th
e Ye
arP
I Lon
don
Put
ney
B
ridg
e –
Ben
Kyn
och
Pro
fess
iona
l and
resi
lient
, thi
s gr
eat t
eam
bou
nced
bac
k fro
m
the
trag
ic d
eath
of a
you
ng
gues
t. Th
ey s
erve
d m
ore
than
65
,000
bre
akfa
sts
last
yea
r w
ithou
t a s
ingl
e co
mpl
aint
.
Run
ners
-up:
B
elfa
st C
ity C
entr
e W
arin
g
Str
eet P
I
Red
Lio
n B
eefe
ater
and
B
lack
pool
Bis
pham
PI
C
ross
way
s B
rew
ers
Fayr
e
and
Cae
rphi
lly C
ross
way
s P
I
Fr
ont o
f Hou
se T
eam
of
the
Year
Lisk
eard
Tav
ern
Tabl
e Ta
ble
and
Lisk
eard
PI
Att
itude
and
beh
avio
urs
are
wha
t mak
e th
is te
am s
o sp
ecia
l – re
mem
berin
g gu
ests
’ na
mes
, lik
es, d
islik
es, s
peci
al
occa
sion
s…. T
hey
achi
eved
so
man
y bo
okin
gs th
roug
h FI
T FO
R C
HR
ISTM
AS
they
nee
ded
a m
arqu
ee to
sea
t an
addi
tiona
l 60
gue
sts!
Run
ners
-up:
K
ing
Will
iam
IV
Thank you for all your fantastic story submissions! W
e’re really keen to hear from Team
Mem
bers for the next issue. Please send us your hints, tips, success stories and photos using the subm
ission form on the intranet (find it in ‘Com
munications Centre’) or em
ail spreadtheword@
whitbread.com
SP
RE
AD
TH
E word
is written and
desig
ned by H
eadlines C
orp
orate C
om
municatio
ns, Med
ina House, Silbury B
oulevard, M
ilton Keynes MK9
2A
E • ww
w.corp
news.co.uk • em
ail: info@corp
news.co.uk
“driving SaleS”Super achievem
ent for
guest-obsessed tami w
ins going for gold mini
Lead recep
tionist Tam
i Perree-
Jones is taking
to the ro
ads o
f C
ornw
all in style after beco
ming
o
ur latest G4G
MiN
i winner.
An am
azed Tam
i was p
resented
with the sup
er shiny runaround at
our conference. It’s in recognition of the incred
ible achievem
ent of land
ing 14 Business A
ccounts w
orth more than £350,000 this
year. She’s also b
een credited
with
transforming her w
ay of working,
comp
letely emb
racing our Sp
read
the Word
philosop
hy and help
ing her site, Liskeard
Tavern and
Prem
ier Inn, to a recession-busting
54 per cent sales grow
th.S
he said: “It w
as a total shock to find
out I’d w
on a MIN
I – it’s still
sinking in. My friend
s and fam
ily are very jealous!
“I think it’s shown w
hat’s p
ossible, even if you w
ork in one of the sm
aller sites. I have to say I could
n’t have done it w
ithout the rest of the team
– everyone got involved
and w
e had fun getting
the business in.”
great results
G
uest-obsessed
Tami has genuine
kindness and
desire to look after
her customers. S
he’s achieved
great results by b
eing herself, having conversations w
ith guests at every op
portunity and
then follow
ing up those essential
sales leads.
It was
Tami’s first
G4G
training session that p
ut her on the road
to success. Shortly after this,
she landed
her first BA
with B
races B
akery, worth m
ore than £70,000 a year. B
ut there was m
ore, much
more, to com
e, including:
U
niflare, secured after a
conversation with a regular
guest, and w
orth £24,000 year.
Topline E
lectronics, a mega w
in through Tam
i’s understand
ing of guests’ need
s and w
orth a w
hopp
ing £180,000 a year.
WestW
ard R
ecovery, up
to
£12,000 a year
and secured
after a w
alk ro
und the lo
cal b
usiness park to
pro
mo
te the restaurant, three site visits, a sho
wro
und and
many p
hone
calls – a great exam
ple o
f p
ersistence paying
off!
Liskeard G
eneral Manager M
att K
enley said: “I am
over the moon
for Tami. S
he has worked
very hard
and is a very d
eserving winner.
She is so p
assionate about d
riving b
usiness that the least we could
d
o was to m
ake sure she drives
it in style!”
FA
ST F
AC
TS
L
iskeard is a sm
all town
in C
ornw
all with
a
pop
ulation
of just 8
,00
0 an
d on
e busin
ess
park –
makin
g Tam
i’s achievem
ent all th
e
more rem
arkable.
M
att was relieved
that T
ami w
on –
if she’d
not w
on th
e MIN
I he said
he
was goin
g to buy h
er one h
imself!
T
ami becom
es our F
OU
RT
H
G4G
MIN
I win
ner.
Sh
e goes out every w
eek
to prom
ote her site to
local busin
esses.
WIN
NE
Rtam
i
perree-joneS
winS
a mini
“to
Som
e of
our
Sta
rS”
B
rew
ers
Fayr
e
Tre
acle
Min
e Ta
ble
Tabl
e an
d Ea
stbo
urne
Pol
egat
e P
I
The
Pac
ket S
team
er B
eefe
ater
L
iver
pool
Nor
th P
I
s
kills
for
Life
Fion
a W
ilkin
, Tay
barn
s
Sou
th S
hiel
dsW
ith h
er fa
ntas
tic a
ttitu
de, h
uge
com
mitm
ent a
nd s
uper
b br
and
know
ledg
e, in
the
wor
ds o
f her
ge
nera
l man
ager
: “Fi
ona
has
blos
som
ed li
ke a
bea
utifu
l flow
er
in th
e la
st 1
2 m
onth
s.”
Run
ners
-up:
K
ristia
n S
mith
, Pac
ket S
team
er
Bee
feat
er a
nd L
iver
pool
Nor
th P
I
Suz
ie T
aylo
r, R
eadi
ng C
entr
al P
I
Ane
ta S
wie
cka,
Lon
don
Kin
gs
Cro
ss P
I
H
ouse
keep
ing
Team
of
the
Year
She
ffiel
d S
t M
ary’
s G
ate
Sin
ce o
peni
ng 1
8 m
onth
s ag
o,
St M
ary’
s G
ate
has
cons
iste
ntly
de
liver
ed ro
oms
that
are
sim
ply
outs
tand
ing.
Roo
m a
tten
dant
s kn
ow e
very
inch
of t
heir
room
s an
d ou
r gue
sts
bene
fit. O
ne s
aid:
“Th
e ke
y re
ason
our
peo
ple
like
stay
ing
here
is th
e co
nsis
tent
ly g
reat
room
st
anda
rds
the
hote
l del
iver
s.”
Run
ners
-up:
M
erse
y Fa
rm T
able
Tab
le a
nd
Man
ches
ter S
ale
Sou
th P
I
The
Com
bine
d D
ubai
PI t
eam
s
s
uppo
rt T
eam
M
embe
r of
the
Year
San
dra
Kel
ly, S
kills
and
A
ppre
ntic
eshi
p M
anag
erTh
e gu
idin
g ha
nd in
two
maj
or
trai
ning
str
ateg
ies
and
prog
ram
mes
th
at h
ave
real
ly b
enefi
ted
the
who
le
busi
ness
, San
dra
has
also
nav
igat
ed
us th
roug
h a
criti
cal O
FSTE
D
insp
ectio
n, w
owin
g th
e in
spec
tors
w
ith h
er o
wn
com
mitm
ent a
nd
dept
h of
kno
wle
dge.
s
hoot
ing
sta
r of
the
Year
Apr
il E
ames
, new
GM
of
The
Plo
ugh,
Dov
erO
ne o
f the
bes
t exa
mpl
es o
f so
meo
ne w
orki
ng re
ally
wel
l to
driv
e th
eir o
wn
deve
lopm
ent.
Apr
il’s
an
insp
iratio
n to
oth
ers
and
her t
eam
is
hap
py a
nd fo
cuse
d.
Run
ners
-up:
A
ndre
w D
unca
n, H
oldi
ng G
M
at P
oole
Nor
th P
I
E
mm
a B
row
bras
ka,
Dilk
e A
rms
Tabl
e Ta
ble
R
udy
Sou
bra,
Hea
thro
w
Airp
ort (
M4
J4) P
I
O
utst
andi
ng C
ontr
ibut
ion
Shw
etan
k S
ingh
, PI I
ndia
’s
Bra
nd O
pera
tions
Dire
ctor
He
owns
the
bran
d an
d IS
the
pu
rple
pol
ice!
A g
reat
guy
and
a
Spr
ead
the
Wor
d dy
nam
o tr
uly
embr
acin
g th
e P
I eth
os.
Ker
ry P
aine
, Oak
woo
d Ta
ble
Ta
ble
and
Glo
uces
ter
Nor
th P
IK
erry
took
ove
r thi
s pr
oble
m s
ite
a ye
ar a
go a
nd h
as c
hang
ed
its fo
rtun
es. S
ales
hav
e go
ne
thro
ugh
the
roof
and
Gue
st
Rec
omm
enda
tions
hav
e ju
mpe
d 20
%. S
he’s
got
an
abso
lute
bel
ief
and
ruth
less
focu
s on
mak
ing
the
right
dec
isio
ns fo
r the
bus
ines
s
and
her t
eam
.
e
very
Pen
ny C
ount
sN
uno
Sac
ram
ento
, Gen
eral
M
anag
er L
ondo
n C
ount
y H
all
Even
whe
n N
uno’
s aw
ay o
n ho
liday
– o
r, m
ore
likel
y, s
uppo
rtin
g hi
s pe
ers
– hi
s bu
sine
ss is
und
er
cont
rol.
Dem
onst
ratin
g gr
eat c
larit
y of
vis
ion
and
lead
ersh
ip, h
e’s
taki
ng th
is c
halle
nge
to th
e br
oade
r bu
sine
ss, s
uppo
rtin
g D
ynam
ic P
rice
Dev
elop
men
t and
the
Dev
elop
men
t of
Fin
anci
al R
epor
ting
in S
olus
.
Run
ner-
up:
F
ran
Keo
gh, S
tock
port
Cen
tral
PI
G
ood
Toge
ther
Gre
en
Cha
mpi
onR
ick
Ros
e-C
oulth
ard,
P
rest
on N
orth
PI
Pas
sion
ate
abou
t the
bus
ines
s w
ith
a qu
iet i
nflue
nce
on c
olle
ague
s,
Ric
k’s
been
insp
iratio
nal i
n br
ingi
ng
our E
nerg
y an
d En
viro
nmen
t too
l-kit
to li
fe. I
t’s th
anks
to h
im th
at, i
n a
prev
ious
role
, his
team
redu
ced
thei
r ca
rbon
foot
prin
t by
an a
maz
ing
18
% –
that
’s m
ore
than
290
tonn
es
of C
O2 i
n th
ree
mon
ths.
Run
ners
-up:
M
icha
el O
liver
, Tay
barn
s C
oven
try
K
iero
n G
oldi
ng, B
right
on C
ity
Cen
tre
PI
O
pera
tor
of
the
Year
Loui
se M
iddl
emas
sA
fter r
eally
cha
lleng
ing
hers
elf o
ver t
he la
st tw
o ye
ars,
Lou
ise
has
finis
hed
to
p of
the
WIN
Car
d le
ague
with
in h
er O
ps C
o w
ith
93%
, ow
ns th
e pe
ople
ag
enda
in h
er re
gion
, bra
nd a
nd
thro
ugho
ut W
HR
, cha
mpi
oned
the
Your
Say
pro
cess
and
muc
h m
ore!
N
o Li
mits
Aw
ard
Am
anda
Bra
dy a
nd h
er t
eam
of
Reg
iona
l HR
Man
ager
sP
layi
ng a
mas
sive
role
in m
akin
g ou
r tal
ent m
atrix
live
thro
ugho
ut
the
busi
ness
, driv
ing
man
agem
ent
prom
otio
ns a
nd c
ross
-bra
nd ta
lent
m
oves
, cre
atin
g be
spok
e le
ader
ship
an
d de
velo
pmen
t wor
ksho
ps fo
r all
our r
egio
nal o
pera
tions
man
ager
s.
G
ood
Toge
ther
Fu
ndra
isin
g C
ham
pion
Hea
th H
otel
Tab
le T
able
Run
ners
-up:
E
lstr
ee P
rem
ier I
nn
Kai
Hep
wor
th
K
itche
n Te
am o
f the
Yea
rW
inw
ick
Qua
y Ta
ble
Tabl
e
and
War
ring
ton
(M62
, J9)
PI
Gre
at fo
od p
rese
nted
to p
erfe
ctio
n ev
ery
time
– it’
s no
won
der t
heir
gues
ts k
eep
com
ing
back
! Thi
s
team
wor
ks in
tand
em w
ith fr
ont
of h
ouse
and
a m
eal o
nly
leav
es
the
kitc
hen
whe
n th
ey k
now
it w
ill
delig
ht th
eir d
iner
s.
Run
ners
-up:
The
Pem
bert
on B
eefe
ater
an
d Ll
anel
li C
entr
al
East
PI
C
ambr
idge
(A14
, J3
2) P
I
The
Old
Bric
kwor
ks
Bre
wer
s Fa
yre
and
Leed
s B
radf
ord
S
outh
PI
T
ayba
rns
New
cast
le
Met
ro C
entr
e
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