601 Session1-Course Intro-S13

LIS 601 Introduction to Reference& Information Services

Spring 2013

Dr. Diane NahlUniversity of Hawaii

Library and Information Science Program

Nahl LIS 601 2013 2

Professional Experience

Academic Reference Librarian

Instruction Librarian

LIS professor & researcher for 25 years

Degrees BA Psychology

MLS Library Studies

PhD Communication and Information Sciences

Nahl LIS 601 2013 3

Professor Diane Nahl Teaching

Reference course 601 Virtual Librarianship 694 (Fall 2012) Teaching Information Technology Literacy 665 (Spring 2013) Human-System Interaction 677 (Fall 2013)

Research & Publications Information behavior, search behavior, virtual world information

behavior, information literacy, digital literacy, gamification in education

Road rage and aggressive driving

Service UH Libraries Information Literacy Committee Web Team and ASIS&T faculty advisor

Nahl LIS 601 2013 4

25 Years of Online User Information

Behavior Research

Nahl LIS 601 2013 5

Kittens Became Cats! Frankie & Lola

3 years old 15 lbs Love chicken,

yogurt, papaya Enjoy chasing

each other, sleeping in boxes, doing art with iPad apps, appearing on Instagram & Pinterest

1 year old

2 months old

3 years old

Pounce Painting

Nahl LIS 601 2013 6

Frankie 2012

Nahl LIS 601 2013 7

Fundamental Processes and Concepts in Reference Work

Thinking in terms of information structure Finding sources and specific information

within sources including Web sites Thinking of alternate strategies when

searches fail Improving interpersonal communication in

reference interviews

Nahl LIS 601 2013 8

Reference Librarian’s Mission

To provide reader (student, user, patron, client) services

To serve the intellectual and cultural needs of the community

To preserve freedom of access to information Instructing people in information system use Providing access to legacy and current print,

online and media resources

Big Picture Tech Skills The Ability To:

Embrace change Test and evaluate new technologies Asses the technology needs of library patrons

and staff Learn new technologies with ease Teach new technologies to others Keep up with new trends in technology and

librarianship Market ideas for technology to administration

Nahl LIS 601 2013 9Kane, L.T., 2011, pp. 50-51.

Active Technology Trends

Social software & social reading Open Source software & Open Access Mobile information devices & apps Discovery services Collaboration tools Cloud architecture Wireless access & Accessibility Streaming media Maker Movement technologies

Nahl LIS 601 2013 10Kane, L.T., 2011, pp. 50-51.

Nahl LIS 601 2013 11

12 Essential Abilities of Reference Librarians

1. Good interpersonal skills and enjoy collaborating

2. High tolerance for ambiguity

3. Good interpretive skills

4. Ever-expanding computer literacy

5. Willingness to continually innovate

6. Instruction and design skills

Nahl LIS 601 2013 12

12 Essential Abilities of Reference Librarians

7. Organizational skills

8. Good memory

9. Inquisitive nature, resourcefulness

10. Wide reading, TV, movies, radio, Web, on local and world current events

11. Continuous cultural participation

12. Enjoy helping people solve information problems

Nahl LIS 601 2013 13

Never Waste Time Again!

Everything you know, do, read, study and

participate in contributes to your

knowledge base for reference work

In that view, from this moment on, nothing

you do is a waste of time!

Nahl LIS 601 2013 14

The 21st Century Reference Librarian’s Responsibilities

1. Provides information on request

2. Assists people with effective search strategies

3. Instructs in research strategies & sources

4. Evaluates, selects & de-selects reference works

5. Creates Web sites, online tools & services

6. Implements new information systems

7. Protects patron privacy, confidentiality & intellectual freedom

8. Participates in campus &/or community outreach, institutional policy & strategic planning

Librarians Operate Simultaneously within Three Information Domains

Nahl LIS 601 2013 15

Nahl LIS 601 2013 16

7 Essential Technical Skills of Reference Librarians

1. Information retrieval methods for print, database, Web.

2. Web-platform information systems, Open Source trend

3. Windows & MAC OS, Open Source trend

4. Email, online discussion lists, RSS, blogs, microblogs, wikis, cloud computing, social networks

5. Web design, usability & evaluation; mobile device access and Open Access (e.g., ScholarSpace)

6. Presentation software (e.g., PowerPoint, Pages, Google Presentations, Prezi, LibGuides, Screen Capture, instructional videos)

7. Spreadsheets (Excel, Numbers, SPSS)

Nahl LIS 601 2013 17

Pathfinder Project

Gives you experience creating a tool for

finding information

Builds your library research skills

Nahl LIS 601 2013 18

Pathfinder: An Information Finding Tool

Helps people follow a productive path to information

Document to guide or help people get started in searching

Provides information on a certain topic In a particular library or information

environment

Nahl LIS 601 2013 19

A Pathfinder

Lists helpful reference sources, subject

headings & search terms, books, articles,

periodicals, Web sites & other materials

Not a complete list of all a library has, but

a sample of useful resources

Has high information value since it helps

people get to materials quickly, with a

short list of important, helpful materials

Nahl LIS 601 2013 20

Pathfinder Assignment

1. Choose a partner

2. Choose a topic together

3. Choose an audience together

4. Choose a library together

5. Talk to the librarians about topics for which they want or need pathfinders

6. Formulate a search strategy together

7. Plan the LibGuide format and design and collaborate to draft the Pathfinder online

Nahl LIS 601 2013 21

Professional Teamwork Skills Talk with your partner about each other’s

teamwork strengths Discuss some possible topic choices Discuss how you will share the work Build rapport with your partner by

expressing appreciation to each other for small accomplishments

Be respectful of your partner’s time by being prompt and doing a fair share

Nahl LIS 601 2013 22

Purpose of the Reference Process

Help people answer their information questions

Apply critical thinking to information retrieval (IR) and information evaluation

Use information and communication technologies (ICTs) in serving the needs of information-seekers, curiosity-seekers, inspiration-seekers, leisure-seekers and entertainment-seekers

Nahl LIS 601 2013 23

6 Essential Components of the Reference Process

1. Find out what information the individual/ reader/patron/user/student/client/person wants and needs

2. Find the right source(s)

3. Find the right information in the source(s)

Nahl LIS 601 2013 24

6 Essential Components of the Reference Process

4. Instruct people in the use of sources, systems and information tools

5. Instruct people in evaluating sources and avoiding plagiarism

6. Maintain confidentiality and respect for privacy in information seeking

Nahl LIS 601 2013 25

Library Research Skills

UH Voyager Tutorialhttp://library.wcc.hawaii.edu/voyager/default.html

UH Basic Library Research Handbookhttp://manoa.hawaii.edu/blrh/

Other helpful tutorials & guideshttp://library.manoa.hawaii.edu/services/instruction/instruction.html

http://www.sinclair.hawaii.edu/help/tutorials/

LILO: Learning Information Literacy Onlinehttp://www.hawaii.edu/lilo

Nahl LIS 601 2013 26

Develop Professionalism: Take Initiative & Practice Leadership

Join student groups, participate and hold office ALA, SLA-ASIS&T, HASL, AHA, Nā Hawai‘i ‘Imi

Loa Hui Dui, Web Team, Curriculum Committee, etc.

Invest in your professional knowledge base Take challenging courses Do internships Attend events by LIS student organizations

Nahl LIS 601 2013 27

Due Next Week

ASSIGNMENT INSTRUCTIONS pp. 1-6

HANDOUTS pp. 2-5

TEXT CHAPTERS 1, 2, & 3

VOYAGER Tutorial [If you are not familiar

with Voyager]

Nahl LIS 601 2013 28

Due in Two Weeks 1-22-13 Pathfinder Outline: topic, library, & partners

Send one email with both NAMES in the

headers--so I can reply to both of you--and on

the subject line (e.g. Chen & Townsend).

No attachments please, paste the outline

within your message.

Read HANDOUTS pp. 6-13

Read SEARCH EXERCISES pp. 2-6

Read TEXT CHAPTER 8