6 thinking hats in change management #2

MPPS Penang

SIX THINKING HATSSIX THINKING HATS 8-9 April 2015

USM Auditorium

Day1Introduction – Six Thinking HatsTraditional Vs Parallel Thinking The Six Hats ProcessSix Hats in meetings21st Century Leadership & Change Management

Day2 Leading & Managing Change

Leading Change with success Workshop-Reflection Six Hats in Innovation & Creativity Summary & debrief

SIX THINKING HATSSIX THINKING HATS

WHY WE NEED TO CULTIVATE THINKING

SKILLS?

HOW WE CAN LEAD CHANGE WITH

SUCCESS?

REFLECTION

LEADING & MANGING CHANGE

Leading & Managing ChangeLeading & Managing Change

WHY ORGANISATIONWHY ORGANISATIONNEED TO CULTIVATENEED TO CULTIVATE

THINKING THINKING SKILLS?SKILLS?

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To live and succeed in the present world, we need for an increased focus on communication, collaboration, andcreativity and an emphasis on using technology in order to learn how to learn, solve problems, and think creatively.

The “3 C’s” of 21 st Century Learner

Create CollaborateCommunicate

Leading & Managing ChangeLeading & Managing Change How to lead Change with success

21st Century Skills & Career- is all about using technology efficiently and effectively, ethically & appropriately, safely & respectfully to learn how to learn, solve problems and think creatively.


3C’s of 213C’s of 21stst Century Skills plus another Century Skills plus another 2C’s 2C’s

??

Leading Change with SuccessLeading Change with Success

Change is about people and not about technology Change is about people and not about technology

True but the technology is importantMaybe it’s about people and not about

managers?Do you know what needs to change?FUD – fear, uncertainty and doubt Q: Does the database lead the technology or

vice versa? Discuss!


Making change work for youMaking change work for you What are you doing and why? Get people involved (especially the naysayers) Make it about the processes Make it about the people they help Manage expectations Project Sponsor/Champion/Manager/Team Seven simple rules with Six Thinking Hats


Seven simple rules with Six Thinking Hats in Seven simple rules with Six Thinking Hats in leading Changeleading Change

1. Do not over-promise.2. If in doubt keep it simple.3. Ensure all key parties have agreed on the Project Definition

(consider all Hats contribution by all parties and all understand the project definition)

4. Ensure management and trustees are committed to the project.The project management role is best located within the charity.

5. Make sure the project is sustainable.6. Cover potential risks and liabilities.7. Finishing projects well is an art is its own right


The eight stage process of creating The eight stage process of creating changechange

1. Establishing a sense of urgency2. Creating the guiding coalition – people/trust/goal3. Developing a vision and a strategy4. Communicating the change vision5. Empowering broad based action6. Generating short term wins7. Consolidating gains and producing more change8. Anchoring new approaches in the culture


Why change fails (databases or not)Why change fails (databases or not)

1. Allowing too much complacency2. Failing to create a coalition – people/trust/goal3. Under estimating the power of vision4. Under communicating the vision5. Permitting obstacles to block the new vision6. Failing to create short term wins7. Declaring victory too soon8. Neglecting to anchor changes firmly

www.preponderate.net


The Brick Wall

Overcoming Resistance Overcoming Resistance to to CHANGE, ………CHANGE, ………Break the new thing into very small steps that are non threateningUnderstand that it takes time to build new habitsAnticipate ResistanceFollow Your ResistanceGrind It OutLearn To Spot Resistance Coming From Others



Relax & Watch!

Workshop-ReflectionWorkshop-Reflection

Do we ever take time out

to

Think?


We’d love to, but..... we don’t have time!

Bump! Bump! Bump!

"Here comes Edward Bear, down the stairs behind Christopher Robin.

on the back of his head. It is, as far as he knows the only way of coming down stairs.

“He is sure that there must be a better way, if only he could stop bumping for a moment to think of it.“

– A.A.Milne

If only he could stop bumping for a moment to “THINK” of it.

Examine this drawing,. How does this visualise the problem?

Why CHANGE is so difficult to achieve.


Question:

Why is CHANGE so necessary yet so

difficult to achieve?


Who need to change?

What need to change?

What are the Resistance to

change?

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Problem casesProblem cases……

“Problems combine human, organisational and technical

factors.They cannot be solved purely by

technologies and this is the reason why 90% of ICT

investments do not meet their performance goals.”


Six Hats in Innovation & Creativity

Application Six Thinking Hats in Innovative & Creative thinking for Change

New ideas and solutions using the individual hats to stimulate and challenge their thinking.


‘New thinking’method in Creativity and Innovation Leadership.

Rethink and reframe the way you think being a leader and explore ‘new thinking’ leadership using Six Thinking Hats .

Utilizing the proven and powerful de Bono Thinking Hats methods, we have coupled productivity, effectiveness, creativity and innovative design thinking with leadership.

Six Hats in Innovation & CreativitySix Hats in Innovation & Creativity

1st

Begin with the Blue Managerial hat as its primary role is to manage and direct the thinking process within the Six Thinking Hats system, giving space and opportunity for Innovation & Creativity to take place.

How to apply Six Thinking Hats in Innovation for Change

Control Organization, Responsible for Conclusions,Sets the Focus, Use of All the Hats

2nd,

Proceed with the White Neutral hat to collect facts, data, statistics and concrete information that lay the groundwork and foundations for your thinking towards Innovation & Creativity

Neutral and Objective, Deals with Facts


3rd

Shake hands with the Red Intuitive hat who will use its feelings of intuition to find appropriate solutions to the problems you face.

Emotions, Feelings, Hunches, Intuition


4th

Meet the Black Pessimistic hat. The black hat is frowned upon because of it’s negative approach. However, it is one of the most important hats as it will help you to better understand the pitfalls of your Innovation & Creativity .

Serious, Cautious, Careful, Lays Out Risks


5th

Then meet the Yellow Optimistic hat. This is the Black hat’s opposite: They logically present positive plans of action that will help you overcome the problems confronting your reality.

Optimistic, Hopeful, Positive Thinking, Constructive, Effective


6th

Finally, meet the Green Creative hat whose role is to bend the rules, to think outside-the-box and expand the possibilities of the improbable in unique ways. The Green hat will help you to come up with brilliant creative solutions — opening the doors to new opportunities and avenues of thinking.

Creative, New Ideas and Concepts, Search for Alternatives


Six Thinking Hats methodology is not only confined towards the personal problem solver (not group oriented) who struggles daily challenges in ‘New Thinking’ for Change.


Six Thinking Hat had been proven and successfully used in making decision towards a win-win solution considering all aspects of Hats in context related to academics, life, career and business.

The key is to take these guidelines and proactively use them in ways that will best suit your predicament and circumstances.

Attitude is EverythingAttitude is Everything

Take 5!Relax & Watch!

The Managerial Blue Hat ThinkerAn effective problem solver have to manage and direct their thought in a proactive way. They must process and guide each of their thoughts in a neutral and unbiased manner, focusing on improving the effectiveness and efficiency of the process.

We will discuss each characteristics and attributes of the Blue Thinking Hat. We will delve into the roles, goals and objectives of a blue hat thinker, that will help you to think more managerially about your daily life problems and circumstances.

New ideas using Hats to stimulate and challenge thinking

The Role

In exactly the same way a blue hat manages the thinking process allowing for better synergy between the thought patterns and habits of the other thinking hats.Let’s take a look at some of the blue hat’s key roles in a little more detail:

The metaphorical role of the blue hat is the Movie Director.A movie director manages actors, cameramen, shooting angles, props, scripts and other factors that are critical to creating a successful blockbuster movie experience.


Think about ThinkingThe primary role of the blue hat is to think about the process of thinking. Every thought that it has is focused

on improving the efficiency and effectiveness of the thinking process that filters through the other five hats. The smoother, faster and more proficient this process becomes, the greater the possibility that an effective solution to the problem can be found.


Define the ProblemThe blue hat must clearly define the problem under question in writing.

If you fail to define the problem clearly and meticulously, then you will waste precious time directing your energies on irrelevant thoughts and activities that only lead to dead-ends and promises of better answers.


Gather Global Perspective About Problem and SolutionThe blue hat is very much removed from the problem and its associated solutions.

It rather sits back and plays the role of a court judge, who oversees the facts, arguments and opinions of every hat from a global perspective. It then uses these insights to decide on a suitable plan of action that will help nullify this problem and set the course for a brighter destination.


New ideas using individual Hats to stimulate and challenge thinking.

Manage Other HatsThe blue hat plays the part of a manager looking after the subordinates under its care.

Within this role, the blue hat helps to improve the flow of communication between all the hats, thereby encouraging better insights and ideas that will bring about ideal solutions to the problem at hand.

Manage TimeThe blue hat understands the importance of time and how critical it is to the effective management of the problem solving process. As a result the blue hat plays the

role of the timekeeper, by allocating specific chunks of time to the other hats and to specific topics that are necessary to bring about effective solutions to the problem at hand.

The blue hat is consciously aware at all times that time is precious and should be spent wisely on areas that will bring about the highest thinking returns to help overcome a problem successfully.


Manage Flow of IdeasThe blue hat’s role is to manage the flow of ideas between the hats with the greatest of efficiency.

Each thinking hat has a set of unique ideas, approaches and perspectives. The blue hat must merge these unique thoughts in a constructive way, otherwise the thought process will stumble and stagnate in the face of adversity.

The blue hat must successfully piece together all of these scattered thoughts and grow them into something that will bring about an ideal solution to the problem at hand.


Manage Implementation of IdeasUnique and creative ideas are wonderful, however unless we find a means of integrating them into our physical reality, then we will simply fail to grasp the opportunities that are being presented before us.

For this very reason, the blue hat’s final role is to manage the implementation of ideas by bringing them forth into the world in the most effective and efficient way.


Summary & Debrief

This forces you to move outside your habitual thinking style, and helps you to get a more rounded view of a situation.

Looking at a Decision From All Points of View'Six Thinking Hats' is an important and powerful technique. It is used to look at decisions from a number of important perspectives.

Many successful people think from a very rational, positive viewpoint. This is part of the reason that they are successful.

Looking at a Decision From All Points of View

Similarly, pessimists may be excessively defensive, and more emotional people may fail to look at decisions calmly and rationally.

'Six Thinking Hats' technique helps solve a problem using all approaches. Decisions and plans mixes ambition, skill in execution, public sensitivity, creativity and good contingency planning.

Often also many fail to look at a problem from an emotional, intuitive, creative or negative viewpoint. They underestimate resistance to plans, fail to make creative leaps and do not make essential contingency plans.

Summary & Debrief

Summary & Debrief

It is used to look at decisions from a number of important perspectives. This forces you to move outside your habitual thinking style, and helps you to get a more rounded view of a situation.

Looking at a Decision From All Points of View'Six Thinking Hats' is an important and powerful technique.

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Application example of Six Thinking Hats

The directors of a property company are looking at whether they should construct a new office building. The economy is doing well, and the amount of vacant office space is reducing sharply.

As part of their decision they decide to use the 6 Thinking Hats technique during a planning meeting.

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Looking at the problem with the White Hat, they analyze the data they have. They examine the trend in vacant office space, which shows a sharp reduction.

They anticipate that by the time the office block would be completed, that there will be a severe shortage of office space. Current government projections show steady economic growth for at least the construction period.

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With Red Hat thinking, some of the directors think the proposed building looks quite ugly.

While it would be highly cost-effective, they worry that people would not like to work in it.

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With Green Hat thinking they consider whether they should change the design to make the building more pleasant.

Perhaps they could build prestige offices that people would want to rent in any economic climate.


Alternatively, maybe they should invest the money in the short term to buy up property at a low cost when a recession comes.

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He or she may have needed to keep other members of the team from switching styles, or from criticizing other peoples' points.

It is well worth reading Edward de Bono's book 6 Thinking Hats for more information on this technique.


The Blue Hat has been used by the meeting's Chair to move among the different thinking styles.

Carrots Sticks

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Summary & DebriefSix Thinking Hats is a practical, fast paced, fun, interactive and remarkably effective tool ... of the 21st Century ‘New Thinking’ considering all perspective of views.

The old methods of the “carrot and stick” reward and punishment as methods of persuasion

⇒ Using a mixture of carrot and stick are much less effective now.

Key PointsDe Bono's Six Thinking Hats is a good technique to look at the effects of a decision from different points of view.

It allows necessary emotion and skepticism to be brought into what would otherwise be purely rational decisions.

It helps persistently pessimistic people to be positive and creative.

Plans developed using the '6 Thinking Hats' technique will be sounder and more resilient than would otherwise.

It also helps to avoid public relations mistakes, and spot good reasons not to follow a course of action before you have committed to it.

Summary & Debrief

Leadership & Five MonkeysLeadership & Five Monkeys

Take 5!Relax & Watch!


Be Blessed! &

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Provides Technical Consulting Services on TPM, Kaizen, Cellular system & Moonshine set up.

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6 thinking hats in change management #2

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