6 sigma

The People who servers food with out errors

Aravind.T.S

Assist Professor

The Truth about Dabbawalas Nutan Mumbai Tiffin Box Suppliers Assosiation

(NMTBSA) started in 1890 as a charitable trust They are all enrepreneurs Standard rates for all (weight ,distance,

space) each have 35-40 clients Each earns 5000+ in a month

5000 members in their society and cover 60 – 70 km / day

Number of tiffins are 2,00,000 (up and down 4,00,000)

Total turn over 50cr INR

No modern technology No strike Great time management Six sigma rating (99.999999)

Etiquitties followed during work No alcohol drinking during business White cap during business Carry ID cards

Appraisal HBR Guinness World Record Replies belive it or not Forbs magazine ISO 9001-2000

Working of NMTBSAError Rate : 1 in 16 million transactions

Six Sigma performance (99.999999)

Technological Backup : Nil.

Cost of service - Rs. 250 - 300/month ($ 6.00/month)

Standard price for all (Weight, Distance, Space)

Rs. 30 Crore. approximately Annual Turnover. [5000*12*5000=30,00,00,000]

“No strike” record as each one a share holder.

Earnings - 4000 to 5000 p.m. per Dabbawala.

Diwali bonus: one month’s salary by customers.

Major Features

Zero % fuel

Zero % modern technology

Zero % investment

Zero % Disputes99.9999%

performance

100 % Customer Satisfaction

Food is taken from home or mess and

is delivered at office.

Clients

11% students

15% businessm

en

36% government sector

38% private sector

employee

CODING

VLP

A 3

RESIDENT STATION

CODE

DESTINATION PICKUP

GROUP CODE[USE OF COLOURS IN

CODES]

DESTINATION ADDRESS

CODE[ABBREVIATION OF

BUILDING]

FINAL DESTINATION[DETAIL SPECIFICATIONFLOOR/ OFFICE NAME,

PERSON]

RESIDENT STATION PICK

UP CODE[USE OF COLOURS IN

CODES]

DESTINATION STATION

CODE

Grant Road(12)

Church Gate(1-10)

Lower Parel(14)

2

3

7

4

5

6

DistributionBy Carriersat lunchtimeTo offices

Point of AggregationAnd Sorting

C DB

A E

Collection from home

1

Supply Chain : FLOW LOGIC

MARKETING THROUGH DABBAWALAS

Star TV hired the services of Dabbawalas to distribute the pamphlets of Amitabh Bacchan anchored “KBC” reaching 2 lakhs Mumbaikars in just 4 days.

Maharashtra government propagates HIV awareness though Dabbawalas channel.

Campaigns done for many companies in Mumbai.

Dabbawalas are the fastest and most economic method to reach the nook and corner of Mumbai.

This brings additional earning for Dabbawalas.

MINIMUM CAPITAL INVESTMENT

Only investment is the hard work , honesty , promptness and time management.

Low cost offices.

Very cheap hand cart.

Easy to maintain cycles

Use public space for sorting.

No IT or HR department.

MANAGEMENT PRICIPLES DERIVED

Team work

Time management

Innovation

Customer relationship

management

6 Sigma

Logistics And Supply chain management

Know about Six sigma

Purpose of six sigma : To make customer happier and increase

profits

Six Sigma

Six Sigma is a highly disciplined process that helps a company focus on developing and delivering near-perfect products and services.

Why Six sigma ?• It is a methodology for continuous improvement

• It is a methodology for creating products/ processes that perform at high standards

• It is a set of statistical and other quality tools arranged in unique way

• It is a way of knowing where you are and where you could be!

• It is a Quality Philosophy and a management technique

Six Sigma

Six-Sigma is an integrated quality improvement framework, which aims at ensuring no more than 3.4 defects per million opportunities.

process improvement framework known as DMAIC (Define, Measure, Analyse, Implement, Control).

Philosophy

The central idea behind Six Sigma is that if you can measure how many" defects” you have in a process, you can systematically determine how to eliminate those and approach “zero defects”.

Win Win

Six Sigma provides maximum value to companies in the forms of increased profits and maximum value to consumers with high-quality products and services at the lowest possible cost.

It is a Philosophy

– Anything less than ideal is an opportunity for improvement

– Defects costs money– Understanding processes and

improving them is the most efficient way to achieve lasting results

It is a Process

To achieve this level of performance you need to:

Define, Measure, Analyse, Improve and Control

DMAIC approach

DDefine

MMeasure

AAnalyze

IImprove

CControl

Identify and state the practical problem

Validate the practical problem by collecting data

Convert the practical problem to a statistical one, define statistical goal and identify potential statistical solution

Confirm and test the statistical solution

Convert the statistical solution to a practical solution

Benchmark Baseline Contract / Charter Kano Model Voice of the Customer Quality Function Deployment Process Flow Map Project Management “Management by Fact” – 4 What’s

7 Basic Tools Defect Metrics Data Collection, Forms, Plan, Logistics Sampling Techniques

Cause & Effect Diagrams Failure Models & Effect Analysis Decision & Risk Analysis Statistical Inference Control Charts Capability Reliability Analysis Root Cause Analysis 5 Why’s Systems Thinking

Design of Experiments Modelling Tolerancing Robust Design Process Map

Statistical Controls Control Charts Time Series Methods Non Statistical Controls Procedure adherence Performance Mgmt Preventive activities Poke yoke

DefineWhat is wrong?

DefineWhat is wrong?

MeasureData & Process

capability

MeasureData & Process

capability

Analyze When and whereare the defects

Analyze When and whereare the defects

ImproveHow to get to six sigma

ImproveHow to get to six sigma

ControlDisplay

key measures

ControlDisplay

key measures

Tools for DMAIC

It is Statistics

6 Sigma processes will produce less than 3.4 defects per million opportunities

Master Black Belt

Black Belts

Green Belts

Team Members / Yellow Belts

Cham

pio

ns

Mentor, trainer, and coach of Black Belts and others in the organization.

Leader of teams implementing the six sigma methodology on projects.

Delivers successful focused projects using the six sigma methodology and tools.

Participates on and supports the project teams, typically in the context of his or her existing responsibilities.

6 s Training Different Levels

Source

Wiki /dabbawala Sigsigma.com