Mobilizing Technologies Health Care Insurance Automation System Testing Customer Requirement End-to-End testing of Claims Processing System (CPS) and setting up of a regression test bed to ensure that any changes in the CPS does not impact the systems core functionality A new front-end that is customer-focused. Allow agents and service center employees to use the application simultaneously Consistent look across auto and property streams of business Enhance productivity Challenges Lack of documentation and uniform QA of IT initiatives No automation framework for testing Environmental issues hampering productivity Solution A user document of the entire application and its process End-to-end QA testing of applications Applied an onsite/offshore model (40:60) Two days SLA for review defect and 1 day SLA for retest defect Implemented a common framework for testing - process, automation, test strategy, and performance testing Identification of critical functionalities Verified and validated that the core functionality is retained Setup a test environment for daily batch flow Identification and creation of approach for daily flow Generated test data for online and batch testing Multiple QA vendors, unable to achieve SLA objectives Non availability of documentation on the CPS application Non-availability of customer business user’s time during the critical phases of the project