6-2017 Amazon Alexa + Sitecore · Amazon Alexa + Sitecore 6-2017 Delivering an enterprise Alexa skill Stelio Di Bello - VoiceCase . 2 ... Play music - Spotify or Amazon Music Get

Amazon Alexa + Sitecore

6-2017

Delivering an enterprise Alexa skill

Stelio Di Bello - VoiceCase

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Stelio Di Bello – VoiceCase http://www.voicecase.co.uk

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Agenda

• What is Amazon Alexa

• Architecture of a Custom Skill

• Using Sitecore to store Voice Messages

• Sitecore Personalisation

• Sitecore MVT

• Sitecore Commerce

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Alexa Family and more devices to come…

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○ Control your smart home (lights, temperature, etc)

○ Play music - Spotify or Amazon Music

○ Get Information (weather, news, wikipedia, etc)

○ Custom Skills (JustEat, Uber, Trainline, music Games)

○ IFTTT – do your own recipy

What can you do with Alexa

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Alexa Skills: Processing a request

Audio

Request

Response

Your service

Speech Recognition Machine Learning

Natural Language Understanding

Text to Speech

Cards

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Using Lambda for Processing the Request & generating the response

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Is Sitecore the best place to manage the SSML required for your skill?

https://developer.amazon.com/public/solutions/alexa/alexa-skills-kit/docs/speech-synthesis-markup-language-ssml-reference

What is SSML?

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Custom Skill integrating with Sitecore

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Architecture of a Custom Skill

Amazon Developer Portal

• Intent Schema

• Utterances

Custom WebAPI

• Lambda with dotnetcore on AWS

• Custom Analytics (Google Analytics)

• Dynamo DB / S3

• CloudWatch

Sitecore

• Custom WebApi

• RTE customization

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• Multilanguage

• Approval Workflow

• Rich Text Editor Customizations to support SSML

• SSML validation

• Linking to MP3 Audio in the media library or existing bucket

• Skill configuration settings on Sitecore

• Generate custom MP3 Audio from Sitecore using Polly and reference within your skill

Using Sitecore to store SSML for Voice Messages

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Sitecore to store SSML for Voice Messages

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Rich Text Editor to embed SSML Speechcons and Effects

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• Personalization for anonymous devices

• Account Linking + personalization – personalized Voice messages for different customers

• Single view of the customer + Analytics

• Personalize based on XConnect + Datasources

Using Sitecore to deliver personalization

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• Personalization for anonymous devices

• Single view of the customer + Analytics

• Test Personalization based on Xconnect + Datasources

Using Sitecore to do MVT

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• Sitecore Commerce is a powerful e-commerce engine to deliver world class commerce experience

• E-commerce need to leverage personalization and testing capabilities

• Test Personalization based on Xconnect + Datasources

Using Sitecore commerce to deliver Conversational Commerce?

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Done… Any questions?