5th UNPAN Training Workshop 5th UNPAN Training Workshop Presented by Haiyan Qian Chief, Knowledge Management Branch DPADM/UNDESA Seoul, Republic of Korea 23 October 2007
5th UNPAN Training Workshop5th UNPAN Training Workshop
Presented by
Haiyan QianChief, Knowledge Management Branch
DPADM/UNDESA
Seoul, Republic of Korea23 October 2007
Table of ContentsTable of Contents
I. Review of the UNPAN Performance II. KM Benefits and Challenges via UNPANII. UNPAN - the Way Forward
Portal Services OverviewPortal Services Overview
Web Content Management System
Document Management System
Database Management SystemExpert DatabaseEvent Database (Conference & Training)
Online Training Centre
1000 web pages
26000 documents (books, papers, photos, and forms, etc.)
8000 experts and 800 events
3 online courses , 4 more in development
~1000 learners completed the courses
I. I. Review of the UNPAN Performance
2007
Visits 5,070,893
Average per Day 17,730
Visitors 1,701,236
Average Visits per Visitor 2.98
Average Visit Duration 00:16:41
I. I. Review of the UNPAN Performance -- Web SurveyWeb Survey
26913
27955
36158
36248
41817
43539
49577
54267
55917
56308
70817
71858
72468
87238
88956
120364
148279
184739
214213
234344
0 50000 100000 150000 200000 250000
Morocco (MA)
Colombia (CO)
Pakistan (PK)
Italy (IT)
Germany (DE)
Singapore (SG)
Mexico (MX)
Venezuela (VE)
Spain (ES)
Canada (CA)
Philippines (PH)
Malaysia (MY)
France (FR)
South Africa (ZA)
Brazil (BR)
United Kingdom (UK)
Australia (AU)
India (IN)
China (CN)
Uruguay (UY)
Developing vs Developed
Developing countries
68%
Developed countries
32%
Developing count r ies
Developed count r ies
Gender
Male61%
Female39%
Male
Female
I. Report on the UNPAN Phase I I. Report on the UNPAN Phase I -- Web SurveyWeb Survey
• More visitors from developing countries • Increasing number of females
Subject of interest
27%
13%
12%
11%
11%
10%
9%
6%
E-government
Public Finance andFinancial Administration
Management Innovationand Development
Public Policy and PublicEconomics
Other
Governance Systemsand Institutions
Civil Service Reform
Integrity, Transparencyand Accountability
I. I. Review of the UNPAN Performance -- Web SurveyWeb Survey
Looking for info contained in..
26%
20%
13%
12%
9%
6%
5%
5%
4%
2%
Analytical Reports
Case Studies
Country Profiles
MajorDevelopments/Trends
Bibliography on PublicAdministration
Statistical Indicators
Technical ProjectHighlights
Legislation
Calendar of Events
Serials
I. I. Review of the UNPAN Performance -- Web SurveyWeb Survey
Service of interest15%
15%
13%
11%
7%
5%
5%
5%
5%
5%
3%
3%
3%
2%
2%
2%
Information Service
Training Service
Core Themes
Asia & Pacific Site
Discover UNPAN
Africa Regional Site
Europe Regional Site
Search Facility
Latin America & Caribbean Regional Site
Worldwide Directory
Conference Service
Contact Information
What's New
Arab States Regional Site
Advisory Service
North America Regional Site
I. I. Review of the UNPAN Performance -- Web SurveyWeb Survey
Looking for info contained in..
26%
20%
13%
12%
9%
6%
5%
5%
4%
2%
Analytical Reports
Case Studies
Country Profiles
MajorDevelopments/Trends
Bibliography on PublicAdministration
Statistical Indicators
Technical ProjectHighlights
Legislation
Calendar of Events
Serials
I. I. Review of the UNPAN Performance -- Web SurveyWeb Survey
Occupation
21%
18%
6%
19%
26%
10%
Civil Servant
Government Official
NGO Representative
Other
Student
Teacher/Professor
Affiliation
29%
39%
9%
9%
5%
9%
Academic Institution
Governmental Organization
International Organization
Non-governmental Organization
Other
Private Sector
I. I. Review of the UNPAN Performance -- Web SurveyWeb Survey
Age Range
20%
36%
25%
15%
6%
Under 25
26 - 35
36 - 45
46 - 55
over 55
Education Level
2%
4%
27%
54%
12%
First Level
Second Level
Undergraduate Degree
Advanced Degree
Doctorate
I. I. Review of the UNPAN Performance -- Web SurveyWeb Survey
I. I. Review of the UNPAN Performance –– Portal StatisticsPortal StatisticsDocuments entered by UNPAN members (10/2007)
0
1000
2000
3000
4000
5000
6000
70002001-20022002-20032003-20042004-20052005-20062006-200710/7/2007
2102
53034447
6500
1224
3192 3132
I. I. Review of the UNPAN Performance –– Portal Statistics 2007Portal Statistics 2007
1. Homepage/Announcements2. Contact us page 3. Divisional Homepage4. Public Service Awards 5. What’s New page
6. Conferences 7. Global Forum 8. Discover UNPAN 9. Asia Regional Homepage 10. Contact Directory
UNPAN is the most visited site among the rest of websites in UNDESA
I. I. Review of the UNPAN Performance –– Portal StatisticsPortal Statistics
Visits/day (2007)
338
288
571
1,402
3,896
4,206
3,835
5,654
11,344
17,855
0 2000 4000 6000 8000 10000 12000 14000 16000 18000 20000
Secretariat of the United Nations Forum on Forrest
Financing for Development
Development and Policy Analysis Division
Economic and Social Council Support and Coordination
Division for Social Policy and Development
Division for the Advancement of Women
Population
Division for Sustainable Development
Statistics Division
Unted Nations Public Administration Network
Average 17,855 visits/ day
Highest number of visits compared to others
Average 10,000 page views & 40,000 hits/day
I. I. Review of the UNPAN Performance –– Portal StatisticsPortal StatisticsTop 10 Downloaded Documents - 2007
0 5000 10000 15000 20000 25000
DPADM - Research Institutes in the UN System
RCOCI - Accounting and Auditing Standards
UN - NGO Section - List of NGOs
RCOCI - Graft and Corruption: The Phillippine Experience
RCOCI - Corporate Governance and Accounting Standards in India
DPADM - A guide to Career with United Nations
DPADM - Compendium of Innovative E-government Practices
DPADM - 7th Global Forum Brochure
DPADM - Global E-Government Readiness Report 2005
UNSSC - Leadership Styles
I. I. Review of the UNPAN Performance –– Portal StatisticsPortal StatisticsNumber of documents in Top 50 monthly reports by contributor in 2007
1
1
1
2
3
6
9
11
11
22
76
107
188
0 20 40 60 80 100 120 140 160 180 200
AAPAM
OFPA
UNESCO
CPSI
ICAP
ASPA
CAFRAD
ARADO
CAIMED
UNSSC
CLAD
DPADM
RCOCI
I. Review of the UNPAN Performance––Portal StatisticsPortal StatisticsOther Popular Documents 2007
AAPAM – Modern Management Theories and Practices ARADO – Management Education Development in Arabic Universities - Part 6 (In Arabic) ASPA - Frontiers of Public Administration Proceedings of the Second Sino-U.S. International
Conference CAFRAD - La reforme administrative au Maroc CAIMED - Federalismo concorrenza e Titolo V della Costituzione: sviluppo economico CIIIAP - Social Policies: Tools for Social Justice CLAD - Política social y ajuste económico en Venezuela ICAP - Las representaciones sociales: ejes teóricos para su discusiónOFPA - Les indicateur de bonne gouvernanceUN - Excellence and Leadership in the Public Sector UNSSC - Leadership Styles (PPP)CPSI - Corrupt Schools, Corrupt Universities: What Can Be Done?UNESCO - Senior Management Service Handbook
I. I. Review of the UNPAN Performance –– Portal StatisticsPortal StatisticsTop Contributors – OLD Members in 2007
6
7
10
17
38
45
50
55
84
88
97
142
255
294
336
433
599
874
971
1050
1204
1441
5878
9782
0 2000 4000 6000 8000 10000 12000
ECA
ICCE
IPMA-HR
ECE
IIAS
ILO
ESCWA
CIIIAP
UNSSC
ECLAC
UNCRD
IPAC
CAIMED
OFPA
CARICAD
EROPA
ASPA
CLAD
ARADO
CAFRAD
IDEP
NISPAcee
DPADM
RCOCI
I. I. Review of the UNPAN Performance –– Portal StatisticsPortal StatisticsTop Contributors – New Members since 2007
2
23
24
188
217
279
281
0 50 100 150 200 250 300
ADB
CGG
UNGC
AAPAM
ICAP
UNPAN FRIENDS
CPSI
I. Review of the UNPAN Performance –– Portal StatisticsPortal StatisticsUNPAN Online Training Centre
UNPAN Online Learning Centre - Summary Statistics
127
232
176
260
4063 68
114
3051 52
97
0
50
100
150
200
250
300
Fall 2005 Spring 2006 Summer 2006 Winter 2007Sessions
Num
ber
IntroductoryTacticalStrategic
9
910
11
13
13
15
37
66
141
0 20 40 60 80 100 120 140 160
Ethiopia
Ghana
Brazil
Uganda
Bulgaria
South Africa
Vietnam
United States
Nigeria
India
Top 10 Countries according to the Learner Origin
I. Review of the UNPAN Performance –– Portal StatisticsPortal StatisticsUNPAN Online Training Centre
Learner Classification by Country Developing vs. Developed
14%
86%
DevelopedDeveloping
I. Review of the UNPAN Performance I I –– Portal StatisticsPortal StatisticsUNPAN Online Training Centre
0
50
100
150
200
250
Africa Arab States Asia &Pacific
Europe LatinAmerica &Caribbean
NorthAmerica
Learner Classification by Region
I. Review of the UNPAN Performance –– Portal StatisticsPortal StatisticsUNPAN Online Training Centre
II.II. KM Benefits and Challenges via UNPANKM Benefits and Challenges via UNPAN
Benefits:Benefits:
☺ Participating in an unique worldwide network☺ Learning from other members of the network (North-South & South-South)☺ Sharing your products/services through additional channels☺ Receiving free network IT support and tools to save money for all☺ Reaching out to larger audience ☺ Making thyself more visible through the more powerful vehicle☺ Enhancing KM capacities via UNPAN IT tools☺ Understanding better the user’s needs☺ Providing more needed products and services (one-stop shop)☺ Being highly recognized and appreciated by the UN GA,ECOSOC and the
worldwide public users
II.II. KM Benefits and Challenges via UNPANKM Benefits and Challenges via UNPANChallenges:Challenges:
Political support at all levelsNeed better understanding of who we are and what we can doNeed better understanding of the needs of the people we serveNeed better understanding of the importance of KM Need incentives and recognition systems for KM workers
Planning and implementation supportNeed a long-term and sustainable strategy on institutional KMNeed necessary human and financial resources for KM Need better integrated process among IT, back office KM and front office service
IT Infrastructure supportNeed easier, simpler and friendlier tools and tools to avoid double KM workNeed innovative capacity in KM through IT tools
Marketing supportNeed creative means for promoting the service we provide via the Network
What UNPAN can help to respond to the challenges:What UNPAN can help to respond to the challenges:
☺ Political supportProviding UNPAN members better sense of ownership and identityPromoting your UNPAN work at your respective board or governing meetings
☺ Planning and implementation supportProviding UNPAN contributors with better quality control toolsProviding UNPAN users with better monitoring and evaluating tools
☺ IT Infrastructure supportProviding UNPAN member with easier and less burden tools on online KM Providing UNPAN members with more optional tools for design and customize their contentsProviding UNPAN members and users with better interactive toolsProviding UNPAN users with easier and friendlier navigation
☺ Marketing supportProviding UNPAN members with more promoting means
III.III. UNPAN UNPAN –– the Way Forwardthe Way Forward