5c - Human Aspects of Organizing

Managing Engineering and Technology Sixth Edition Morse and Babcock

Managing Engineering and Technology

Sixth Edition

Morse and Babcock

2014 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.This material is protected by Copyright and written permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by means, electronic, mechanical, photocopying, recording, or likewise. For information regarding permission(s), write to: Rights and Permissions Department, Pearson Education, Inc., Upper Saddle River, NJ 07458.Managing Engineering and Technology Sixth EditionMorse and BabcockSome Human Aspectsof Organizing

Chapter 7

2014 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.This material is protected by Copyright and written permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by means, electronic, mechanical, photocopying, recording, or likewise. For information regarding permission(s), write to: Rights and Permissions Department, Pearson Education, Inc., Upper Saddle River, NJ 07458.

2014 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.This material is protected by Copyright and written permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by means, electronic, mechanical, photocopying, recording, or likewise. For information regarding permission(s), write to: Rights and Permissions Department, Pearson Education, Inc., Upper Saddle River, NJ 07458.Chapter ObjectivesDescribe the steps in staffing technical organizationsDiscuss the process of an employent applicationExplain the importance of delegation

2014 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.This material is protected by Copyright and written permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by means, electronic, mechanical, photocopying, recording, or likewise. For information regarding permission(s), write to: Rights and Permissions Department, Pearson Education, Inc., Upper Saddle River, NJ 07458.Staffing Technical OrganizationsIdentify the Skill BaseEstimate the Number of PersonnelPlan Recruiting PoliciesSelect the Best ApplicantsOrient and Train ApplicantsEvaluate PerformanceProvide Compensation


New HiresEstablish the need for new hires

Determine sources for new hiresNew college graduatesExperienced professionalsTechnician supportOther sources

2014 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.This material is protected by Copyright and written permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by means, electronic, mechanical, photocopying, recording, or likewise. For information regarding permission(s), write to: Rights and Permissions Department, Pearson Education, Inc., Upper Saddle River, NJ 07458.Human Resource PlanningSelectionUsually involves several steps in a filtering processApplications/Resumes reviewedInterviews accomplishedReferences checkedCandidates passing initial screens formally interviewed


Job Application Process

Employee Viewpoint

2014 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.This material is protected by Copyright and written permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by means, electronic, mechanical, photocopying, recording, or likewise. For information regarding permission(s), write to: Rights and Permissions Department, Pearson Education, Inc., Upper Saddle River, NJ 07458.ResumeThe first impression an engineer makes is usually through the resume


Formatting & AppearanceMake your name stand out with a bold, larger font sizeUse standard fonts such as Times New Roman, Arial, or CourierType Size: 1012 pointWhite, beige, or light gray quality bond paperUse a laser printer for best finishLength should generally be one page unless you have extensive experience or graduate school work

2014 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.This material is protected by Copyright and written permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by means, electronic, mechanical, photocopying, recording, or likewise. For information regarding permission(s), write to: Rights and Permissions Department, Pearson Education, Inc., Upper Saddle River, NJ 07458.Key ComponentsHeadingObjectiveEducationSkillsExperience

2014 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.This material is protected by Copyright and written permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by means, electronic, mechanical, photocopying, recording, or likewise. For information regarding permission(s), write to: Rights and Permissions Department, Pearson Education, Inc., Upper Saddle River, NJ 07458.Additional ComponentsProfessional affiliationsHonors, awards and activitiesCampus/community involvementsLeadership activitiesForeign language proficiencyComputer applicationsVolunteer experiences

2014 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.This material is protected by Copyright and written permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by means, electronic, mechanical, photocopying, recording, or likewise. For information regarding permission(s), write to: Rights and Permissions Department, Pearson Education, Inc., Upper Saddle River, NJ 07458.HeadingIncludes contact information: Top of the pageName: large and boldAddress: street, town, state & zip codeTelephone number(s): with professional messageEmail address: professional looking, check on a daily basisWebsite (optional)

2014 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.This material is protected by Copyright and written permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by means, electronic, mechanical, photocopying, recording, or likewise. For information regarding permission(s), write to: Rights and Permissions Department, Pearson Education, Inc., Upper Saddle River, NJ 07458.ObjectiveShortSpecificType of positionPreferred work environmentSpecialized skillsTailor to each positionWhat you can do for the employer

2014 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.This material is protected by Copyright and written permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by means, electronic, mechanical, photocopying, recording, or likewise. For information regarding permission(s), write to: Rights and Permissions Department, Pearson Education, Inc., Upper Saddle River, NJ 07458.Sample ObjectivesManagement training internship in a community service agency leading to a career in service to the public.Program development position working with geriatric clients Paralegal position with opportunity to conduct title searches and other research Tax professional with a national accounting firm

2014 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.This material is protected by Copyright and written permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by means, electronic, mechanical, photocopying, recording, or likewise. For information regarding permission(s), write to: Rights and Permissions Department, Pearson Education, Inc., Upper Saddle River, NJ 07458.EducationEducational institutions or specialized training programs you have attendedName and location of the institutionMajor, minor and area of concentrationGraduation or anticipated graduation dateGPA if 3.2 or higherCertifications and/or licensure related to employment goalRelevant coursework and/or thesis may be included

2014 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.This material is protected by Copyright and written permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by means, electronic, mechanical, photocopying, recording, or likewise. For information regarding permission(s), write to: Rights and Permissions Department, Pearson Education, Inc., Upper Saddle River, NJ 07458.Relevant SkillsCourseworkEmploymentInternship / Co-opVolunteer experienceStudent leadershipComputer usageForeign language

Gained through:

2014 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.This material is protected by Copyright and written permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by means, electronic, mechanical, photocopying, recording, or likewise. For information regarding permission(s), write to: Rights and Permissions Department, Pearson Education, Inc., Upper Saddle River, NJ 07458.Professional ExperienceRelated employment (full-time or part-time)Internships (paid or unpaid)Co-opSummer jobsVolunteer/Service learningSenior projects or academic research

2014 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.This material is protected by Copyright and written permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by means, electronic, mechanical, photocopying, recording, or likewise. For information regarding permission(s), write to: Rights and Permissions Department, Pearson Education, Inc., Upper Saddle River, NJ 07458.ReferencesSeparate page that complements resume do not include with resume initially

Lists professional contacts who have direct knowledge of your skills and qualifications

References may include faculty, former employers, and internship supervisors

Obtain permission from references in advance and provide them with current resume

2014 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.This material is protected by Copyright and written permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by means, electronic, mechanical, photocopying, recording, or likewise. For information regarding permission(s), write to: Rights and Permissions Department, Pearson Education, Inc., Upper Saddle River, NJ 07458.Cover Letters & Business Correspondence


Dos and DontsDO follow rules of a standard business letterDO target your correspondence to the audience/employer (ex: avoid To whom it may concern, Dear Sir/Madam)DO make sure there are no spelling, grammar or punctuation errorsDO limit to one page

2014 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.This material is protected by Copyright and written permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by means, electronic, mechanical, photocopying, recording, or likewise. For information regarding permission(s), write to: Rights and Permissions Department, Pearson Education, Inc., Upper Saddle River, NJ 07458.Mention the importance of taking their letter to the University Writing Center at 407-823-2197

Dos and Donts, cont.DO keep a copy of everything that you send outDO make sure there is an original signature on all the documents that you mail outDO close with a direct request for some type of action (Ex: interview, phone call, etc.)DO use high-quality stationery for hard copies

2014 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.This material is protected by Copyright and written permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by means, electronic, mechanical, photocopying, recording, or likewise. For information regarding permission(s), write to: Rights and Permissions Department, Pearson Education, Inc., Upper Saddle River, NJ 07458.Dos and Donts, cont.DONT start every sentence with IDONT use language that is gimmicky, jargonish, unprofessional (dont try to be a comic)DONT include personal information that is not relevant to the positionDONT give false impressions

2014 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.This material is protected by Copyright and written permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by means, electronic, mechanical, photocopying, recording, or likewise. For information regarding permission(s), write to: Rights and Permissions Department, Pearson Education, Inc., Upper Saddle River, NJ 07458.Mention the importance of taking their letter to the University Writing Center at 407-823-2197

Types of CorrespondenceCover letter types ApplicationProspecting/Letter of inquiryNetworkingThank you lettersLetters of acceptance, withdrawal and rejectionEmployment applicationsE-mail correspondence


Cover LettersFormatIntroductory paragraph

Who are you?What is your interest?How did you hear of the opening?


Cover Letters, cont.Body12 paragraphs containing a summary of skills and qualificationsHighlight targeted experiences included on your resume (DONT repeat your entire resume)Sales pitch: Explain your value to the organizationShow that youve done your homework

2014 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.This material is protected by Copyright and written permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by means, electronic, mechanical, photocopying, recording, or likewise. For information regarding permission(s), write to: Rights and Permissions Department, Pearson Education, Inc., Upper Saddle River, NJ 07458.Cover Letters, cont.Closing ParagraphThank the reader for reviewing your enclosed resumeRestate your interest in the positionArrange a follow-up contactPassive Approach: puts responsibility on employer to make contact with the applicantActive Approach: the applicant offers to initiate further contact with the employer in the near futureClosing (i.e.; Sincerely)


Cover LettersApplication LetterUse as response to specific job advertisements and vacancy announcementsStrategy is to demonstrate that your qualifications fit the requirements of the positionStudy the position description carefully and persuasively show how your skills, education and experience fit the position


Employment ApplicationIf the resume creates a favorable impression the job candidate will be asked to fill out an application

May be redundant with the resume but will usually lead to an interview


Campus InterviewGraduating engineer typically makes contact with potential employers on campusSuccessful campus interviewsApplicant learns about employment opportunities and other advantages with firmInterviewer learns enough about the applicant


Site (Plant) VisitMeans company has a substantial interestNormally means three or four staff interviewsWould include a tour of the area in which the candidate will workNormally includes a briefing on company benefit programs and general company policies


The Job OfferIs a formal letter offering specific position and identifiesSalaryReporting datePosition and titleThe supervisor the candidate reports toProvisions regarding moving expenses (if applicable)


Job Application Process

Employer Viewpoint

2014 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.This material is protected by Copyright and written permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by means, electronic, mechanical, photocopying, recording, or likewise. For information regarding permission(s), write to: Rights and Permissions Department, Pearson Education, Inc., Upper Saddle River, NJ 07458.Orientation and TrainingHelps newcomer become aware of organization and values


Orientation and TrainingSome corporationsHold orientation classesRotate newcomers through short assignments in various key departmentsIncludes total socialization of newcomer to the environment and culture of the organization


Appraising PerformanceProvide feedback to the employee

Guidance on how to improve performancePerformance basis for rewards/promotionsObjective documentation for actions against non-performers


Sources of PowerLegitimate or formal authorityRewardCoerciveExpertReferent

2014 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.This material is protected by Copyright and written permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by means, electronic, mechanical, photocopying, recording, or likewise. For information regarding permission(s), write to: Rights and Permissions Department, Pearson Education, Inc., Upper Saddle River, NJ 07458.CommitteesReasons for using committees

Policy making/administrationRepresentationShared knowledgeSecuring cooperationPooling of authorityTraining of participants

2014 Pearson Education, Inc., Upper Saddle River, NJ. All rights reserved.This material is protected by Copyright and written permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by means, electronic, mechanical, photocopying, recording, or likewise. For information regarding permission(s), write to: Rights and Permissions Department, Pearson Education, Inc., Upper Saddle River, NJ 07458.Effective CommitteesCommittee purpose and chairSizePreparation agendaConduct of meetingMeeting follow-up


5c - Human Aspects of Organizing

Documents

pearson education

upper saddle river

permissions department

retrieval system

prohibited reproduction

written permission

new hiresestablish

edition morse