Prof G.R.C. Prof G.R.C. Nair Nair
Jan 19, 2016
Prof G.R.C. Prof G.R.C. NairNair
Quality Control (QC)
Control – the activity of ensuring conformance to requirements and taking corrective action when necessary to correct problems
Importance– Daily management of processes– Prerequisite to longer-term improvements
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Inspection
Inspection should never be a means of assuring quality.
The purpose of inspection should be to gather information to understand and improve the processes that produce products and services.
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Quality Checking Points
Receiving inspectionIn-process inspectionFinal inspection
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Receiving Inspection
Random check procedures100 percent inspectionAcceptance sampling
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In-Process Inspection
What to inspect?– Key quality characteristics that are related to
cost or quality (customer requirements)Where to inspect?
– Key processes, especially high-cost and value-added
How much to inspect?– All, nothing, or a sample
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Statistical Process Control (SPC)
A methodology for monitoring a process to identify special causes of variation and signal the need to take corrective action when appropriate.
SPC relies on Shewhart’s Control Charts )
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Objectives of SQC
Understand the problem of variation in all processes causing problems of quality.
Distinguish between chance or random cause and assignable cause of variation
Assess the “process capability”
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Process Variation
All processes are subject to two basic types of variation:
Specific Cause (Assignable) Variation(Very few, but causes significant variations)
andChance Cause (Random) Variation
(Many insgnificant variations)
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Common Cause Variation Influences all of the measurements in an
unpredictable way “Random Variation” Caused by system faults (also called chance
causes) Examples – lack of attention, poor supervision,
poor training / instructions, inappropriate work methods, fatigue
Requires a change in the system – only management can specify and implement the change
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Not the operators’ fault Reducing common cause variation
improves process performance (once specific causes are eliminated )
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Specific Cause Variation
Caused by local faults (also called specific causes or assignable causes)
Can be identified /corrected at the machine by the operator or supervisor by systematic study and analysis.
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Examples – worn out scale, machine slippage, changes in raw material, error in program, temperature variation
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SPC Implementation Requirements
Top management commitmentProject championInitial workable projectEmployee education and trainingAccurate measurement system
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• Statistical Process Control is sampling
to determine if the process is performing within acceptable limits of tolerance.
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Statistical Control
Process is stable Process is predictable over time Only Random variation is present
Size
Prediction
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Process not in Statistical Control
?
Size
Prediction
??
??
??
??
??
? ?
Not stableNot predictableCauses waste and inefficiency Prof G.R.C. NairProf G.R.C. Nair
Importance of Statistical Control
For a process to operate satisfactorily, it must be in a state of statistical control. S P C helps to identify specific causes for the change in quality.
Size
Prediction
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Process Mean & Standard Deviation
Statistically, this means that 99.73 % of our measurements are within 3 of the process mean
-3 -2 -1 MEAN +1 2 +3
99.73%
The Process Mean is the average value of the process statistic:
Denoted by X
The standard deviation indicates the amount of spread about the process mean
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Statistical Process Control (SPC)
Identifies specific causes for variation in quality and helps establish the proper corrective action
Establishes how the process should operate,when it is subject to random causes only
So it makes possible to determine when special causes are at work, based on the continual on-line monitoring of process variations
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SPC Charts
SPC tool used to monitor a product’s key quality characteristics.
Control charts graphically display the history of the process average and variation, and how the operation is working now.
Compares the current performance with process history and detects special causes,if any.
It tells you whether or not your process is stable and in statistical control
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Types of Process Data
Variable Data can be any value in a large range. is measured and expressed in numbers. examples: diameter (millimeters), product
weight (kgs), down loading time (seconds)
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Attribute Data can only be classified into one of two classes are expressed as “yes or no,” “good or bad,” “go
or no go,” examples: color blemishes on a painted surface,
number of surface flaws on a shaft, frequent wrong number calls, over ripe fruits
Types of Process Data
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SPC / SQC Charts
There are two types of charts used for controlling the quality of product/process.
They are:Charts for Variables – for controlling the
dimension / weight /any thing measurable. Charts for Attributes - for controlling the
percentages of bad / unacceptable products.
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Control Charts for Variable Data X and R charts
Control Charts for Attribute Data p-charts
c-charts
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What are Process Control Charts?
X-Bar Chart
Time
Upper Control Limit = UCL
Lower Control Limit = LCL
3x
2x
1x
X-bar
1x
2x
3x
Essentially, use charts with statistically determined control limits.
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Setting up X and R Charts
Decide which quality characteristic(s) to monitor Decide how often you want to take samples (also
called subgroups) Determine sample size
this number is denoted ‘n’ n typically ranges from four to six n must remain constant during the period of
process observation reflected on the control chart
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Setting up X and R Charts
Collect 25 – 50 samples/subgroups. A minimum of 25 samples must be collected to initiate control charts, but 40 – 50 is recommended.
Goal is to collect data over the entire range of variation.
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Setting up X and R Charts
For each sample, calculate the sample mean, which will be denoted X. The sample mean is simply the average of the individual measurements in that particular subgroup.
For each sample, calculate the range. This range, called the sample range and denoted R, is found by subtracting the smallest observation in the sample from the largest observation. (R = Xlargest – Xsmallest).
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Setting up X and R Charts
Average of the X’s X Called X double bar
X = grand average = solid centerline on X chart
Average of R’s R
R = solid centerline on R Chart
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X Chart Control Limits
On the X chart, the control limits are 3 x from the centerline. However, there are several other formulae that can be used to find the control limits. They are summarized below:
X 3x
X A2 R
X 3R/[d2 n(1/2)]
Other formula that might be helpful x = /n(1/2)
is = R/d2 Prof G.R.C. NairProf G.R.C. Nair
R Chart Control Limits
Formulae to be used to find R chart control limits(UCLR and LCLR):R 3R
Other formulae are,
UCLR = D4R
LCLR = D3R
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Statistical Constants
Constants d2, d3, A2, D3, and D4
n A2 D3 D4 d2 d3
2 1.88 0 3.27 1.128 0.85253 1.02 0 2.57 1.693 0.88844 0.73 0 2.28 2.059 0.87985 0.58 0 2.11 2.326 0.8641
6 0.48 0 2.00 2.534 0.8480 7 0.42 0.08 1.92 2.704
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Importance of the R Chart
The R chart is always constructed first. After constructing the R chart, the sample ranges
are plotted, and the rules are applied to test for out-of control conditions.
If the range chart is out-of-control, the X-bar chart is not valid and should not be constructed.
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Bringing the R Chart into Control
Determine special cause(s)
Delete the corresponding sample(s)
Recalculate R
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StepsFind X bar = ∑ X / n, (n is the sample sizeFind X bar bar = ∑ X bar / k ,(k is # of samples) Find R bar = ∑ R / kFind UCL R = D4 R bar
Find LCL R = D3 R bar
Find ULC X bar = X bar bar + A2 R bar
Find LCL X bar = X bar bar - A2 R bar
If any point falls out side the limits, rework eliminating those points
Prof G.R.C. NairProf G.R.C. Nair
Exercise 1
The following data was obtained from a manufacturing company over a ten day period.The sample size was 5 and every day at the end of the day one sample as drawn randomly from the finished product from a machine. All the figures pertain to a single machine operated by the same operator. Prepare the X bar and R charts and commend on the process quality.
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Sample No Observations
1 2 3 4 5 X R
1 10 12 13 8 9 10.4 5
2 7 10 8 11 9
3 11 12 9 12 10
4 10 9 8 13 11
5 8 11 11 7 7
6 11 8 8 11 10
7 10 12 13 13 9
8 10 12 12 10 12
9 12 13 11 12 10
10 10 13 7 9 12
R = 3.9, UCL R =D4R = 2.11*3.9 = 8.229
LCL = D3R =0*3.9 = 0
X = 10.32UCLX = X +A2R =10.32+0.58*3.9 =12.582
LCLX = X –A2R = 10.32-0.58*3.9 = 8.058
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R chart
LCL=0.00
R=3.9
UCL=8.229
Prof G.R.C. NairProf G.R.C. Nair
LCL=8.058
X=10..32
UCL=12.582
=
Comment : The above process appear to be in good control.
X Bar Chart
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Exercise 2
An inspector of a company recorded the size of a part on ten days ,the sample size being 5. Plot the Control Charts and see if the process is in statistical control.
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Sample No Observations
1 2 3 4 5 X R
1 25 25.01 25 25.03 25.01 25.01 0.03
2 25 25.03 25 25.04 25.03 0.04
3 25.01 25.02 25.02 25.03 25.02 25.02 0.02
4 25.01 25.02 25.02 25.01 25.04 25.02 0.03
5 25.02 25.02 25.03 25.03 25 25.02 0.03
6 25.06 25.03 25.02 25 24.99 25.02 0.07
7 24.99 24.98 25.02 25.02 24.99 25 0.04
8 25.02 25.01 25.01 24.99 25.02 25.01 0.03
9 25.03 25.01 24.97 25.01 25.03 25.01 0.06
10 25.02 24.99 24.99 24.98 24.97 24.98 0.05
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R = 0.039 X = 25.01 UCLX = 25.03
LCLX = 24.99
Since the mean of the 10th sample falls out side the control limits, rework omitting that ample.
Revised X=25.014, R = 0.039 Revised UCLX = 25.04
Revised LCLX = 24.09
Revised UCLR= 0.082
Revised LCLR = 24.09. Plot the control charts.
Now the 9 samples show statistical control of the processProf G.R.C. NairProf G.R.C. Nair
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