物流產業創新服務

台北市電腦公會台北市電腦公會

物流產業創新服務物流產業創新服務

交通部第二階段「運輸產業論壇」

李柏峯台北市電腦公會 (TCA) 物流與供應鏈管理中心主任

美國供應鏈管理專業協會 (CSCMP) 台灣圓桌會會長

李柏峯台北市電腦公會 (TCA) 物流與供應鏈管理中心主任

美國供應鏈管理專業協會 (CSCMP) 台灣圓桌會會長


大綱大綱

1.物流創新的意義2.物流創新的趨動力3.物流創新的目的4.物流創新的關鍵成功要素5.創新物流服務6.結語


物流創新物流創新(Logistics Innovations)(Logistics Innovations)

物流創新 (Logistics Innovations) 係因應不斷改變的全球環境 *、科學技術、以及客戶需求，整合物流管理專業、新興科技與創意思維 ; 發展新創的物流管理策略、作業流程、服務模式，以提昇物流效率、優化物流成本，同時符合市場環境要求，並滿足客戶需求。

* 全球環境 : 指全球經濟、政治、社會以及自然環境。


物流創新的趨動力物流創新的趨動力Drivers for Innovation in LogisticsDrivers for Innovation in Logistics

• Operation Efficiency

• Cost Optimization

• New Technologies (RFID,IOT, Cloud Computing, Big Data, Robots.,)

• Supply Chain Risk & Security (Port Strikes, Cargo Theft, AEO.,)

• Green & Sustainability (Global Warming, Climate Resilience, Renewable Energy, Green Logistics.,)

• Service Differentiation

• Customer Needs & Satisfaction


物流創新的目的物流創新的目的Objectives for innovation in logisticsObjectives for innovation in logistics

Innovation Excellence in Logistics - Value Creation by Innovation , ELA/Arthur D. Little


物流創新的目的物流創新的目的Objectives for innovation in logisticsObjectives for innovation in logistics



FromFrom ““Cost-oriented “Cost-oriented “ toto ““Customer-orientedCustomer-oriented ““ Innovation Innovation

* Today the most important objectives for* Today the most important objectives for innovation are the modularization ofinnovation are the modularization of logistics services plus reduction of logistics logistics services plus reduction of logistics costs. costs. However, this importance willHowever, this importance will decline significantly in the future, as decline significantly in the future, as cost-oriented-innovationscost-oriented-innovations are replaced by are replaced by customer-oriented innovations. customer-oriented innovations. The generation of new services to cover existing The generation of new services to cover existing requirements and to stimulate new ones is requirements and to stimulate new ones is likely to become the most important likely to become the most important innovation objective . innovation objective .

* * Price and reliability are no longer the only buying criteria, but will develop into Price and reliability are no longer the only buying criteria, but will develop into prerequisites for contracting standard logistics servicesprerequisites for contracting standard logistics services. In this context. In this context, , the the importance of innovation ability as a deal-clincher will increase significantly. importance of innovation ability as a deal-clincher will increase significantly.

As a result the focus will shift from cost-oriented towards customer-oriented As a result the focus will shift from cost-oriented towards customer-oriented innovation activities.innovation activities.

物流創新的目的Objectives for innovation in logistics



Key success factors to achieve excellence of Logistics Innovation are :Key success factors to achieve excellence of Logistics Innovation are :

* Implement * Implement structured and continuous market &structured and continuous market & technological intelligence technological intelligence generation activities generation activities in order in order to identify new market, customer needs, and to identify new market, customer needs, and technology technology trends.trends.

* * Involve external partners Involve external partners (e(especially, customersspecially, customers) ) as early as the concept as early as the concept development phase.development phase.

* * Bundle innovation-related activities in department or line function (Planning, IT, Bundle innovation-related activities in department or line function (Planning, IT, R&D, Customer Service, HR.,) with clear responsibilities, R&D, Customer Service, HR.,) with clear responsibilities, align innovation projects align innovation projects with strategic objectives with strategic objectives ..

物流創新的關鍵成功要素 (KSF)



創新物流服務創新物流服務––倉儲管理倉儲管理

語音導引揀貨 (Voice-Directed Picking) 智動化倉儲 (Autonomous Warehouse)


創新物流服務創新物流服務––海空運輸海空運輸

汽船 (Air Ship) 以風帆為動力的商船


創新物流服務創新物流服務––配送物流配送物流

無人機 (Drone)配送服務 Drop Box配送服務


Amazon Plans to Ship & Deliver Your PaAmazon Plans to Ship & Deliver Your Packages Before You Even Buy Themckages Before You Even Buy Them

Drawing on its massive store of customer data, Amazon plans on shipping you items it thinks you’ll like before you click the

purchase button.

創新配送模式Anticipatory Shipping (預期配送 )


結語結語1.“創新”是企業經營，永續發展的重要核心能力。2. 隨著大環境的不斷變化、科技日新月異、以及客戶的需求日趨多樣化且快速變化 ; 即使過去和現在成功的商業或服務模式，並不代表未來也必定能夠一樣的成功。3. 物流業應時時掌握全球環境、新興科技、以及客戶需求的不斷變化，亟思發展創新的物流服務，以拓展新商機，維護競爭優勢。

Think out of the box!

物流產業創新服務

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