5200 Series IP Desktop FAQ - · Web viewWhat power adapter works on the 5550 IP Console’s telephony keypad hardware? Mitel IP Peripherals: Do I have to buy a power adapter separately

IP Desktop FAQMitel IP Phones:What Power Adapters work with which IP Phones and IP Peripherals?Are the power adapters shipped with the 5200 / 5300 Series IP Phones?Do the Mitel IP Phones support headset operation?What is the power consumption of the Mitel IP Phones?What are the MOS (Mean Opinion Scores) scores for the Mitel IP Phones?Which Mitel IP Phones can be used as Mitel Teleworker Solution phones?Is an Ethernet LAN cable included with the IP Phones? What is the warranty information for the Mitel IP Phones and peripherals?What about the stand / wall mounts for 5200/5300 Series IP Phones? Are there different part numbers?What are the part numbers for the spare lenses and DESI Cards for the 5200 Series IP Phones?Can I get blank DESI labels for the 5200 Series of phones?How do I order blank DESI labels?How do I get the DESI labeling software?I would like to order custom DESI cards for the center panel of the 5212 and 5224 IP Phones.Are there any spare parts / Field Replaceable Units (FRUs) available for the 5330 or 5340 IP Phones?We have had some requests for phones to be put in less than clean environments (car repair shops). Is there some type of cover that can be put on the phone to protect it?

Mitel 5310 IP Conference Units:Can two 5310 IP Conference units be used in a very big conference room (larger than 20? x 30?)?Is a separate power adapter necessary to power the 5310 IP Conference Unit?Does the 5310 IP Conference unit need a separate IP address or does it use the same one as the IP Phone it works with?What do I need to order to add a conference unit to the IP Phones?

Mitel IP Console:Are there any spare parts / FRUs available for the 5550 IP Console?What are the minimum PC and operating system requirements to install the 5550 IP Console application?What power adapter works on the 5550 IP Console’s telephony keypad hardware?

Mitel IP Peripherals:Do I have to buy a power adapter separately when I connect the IP PKM 12 and IP PKM 48 to a 5224 or 5235 IP Phone?Are there special "Push to Talk", "Push to Mute" or Noise Canceling handsets available for the 5200 / 5300 Series IP Phones?Which IP Phones do the 5412 and 5448 IP PKMs connect to?Do I have to buy a power adapter separately when I connect the 12 and 48 Button IP PKMs to a 5224 or 5235 IP Phone?

Mitel Line Interface Module:What IP Phones support the LIM Module?Regarding an incoming call, is the telephone able to ring when PSTN analog call is presented even if the last call used the LAN interface?What happens to an incoming PSTN call when the user is on the line on LAN?Can the analog line appear on a few phones so a colleague can take it?Will I be able to put calls on hold in both IP mode and analog mode?

If I have 5 phones at a remote site, and the network is up and running correctly, can I 'address' that port to route locals out on that line from any of those 5 phones? Or do I have to bridge the line into all 5 phones with this module?Can the Line Interface Module be line powered from the analog line?Does the Line Interface Module work on the 5020 IP Phones or single mode 5220 IP Phones?What systems / platforms support the Line Interface Module?Is the LIM supported on SIP Phones?Are the local trunk calls through the Line Interface Module on the back of the IP Phone tracked at the corporate 3300 ICP or SX-200 ICP for SMDR recording?How does the LIM appear in programming?How is local "breakout" configured?How does the LIM connect to the IP Phone?Can I use the headset jack located on the back on the IP phone when I have a Line Interface Module connected to the phone?Are there any licensing implications?Is the Line Interface Module classed as a separate device with regard to platform capacities? Can you put the analog Line Interface Module line on hold?If you split up the analog line and send it to multiple Line Interface Modules, does that line ring on all phones simultaneously? When one phone picks up that line, what happens to the other appearances?Can the Line Interface Module be powered using Power Over Ethernet?If I have Calling Name and Number display on my residential phone line, will I get Calling Line ID on the IP Phone with a Line Interface Module?If I have Call Waiting on my residential phone line, will I get that capability on the IP Phone with a Line Interface Module?What is the maximum number of Line Interface Modules that can be connected to an analog line?How do I know if / when my IP phone is in failover?

Mitel Wireless LAN (WLAN) Stand:Why did Mitel choose a phone stand as the form factor for the WLAN Stand?What IP Phones support the WLAN Stand?What systems is the WLAN Stand supported on?What is the maximum distance that the wireless phones can be away from the wireless access point?What is required as a minimum when purchasing a 3rd party access point for a wireless network using WLAN Stand-equipped Mitel IP Phones?What is WMM?If the IP set is connected to the LAN via a Category 5 cable, can the WLAN Stand act as an access point for other wireless devices?What wireless standard does the WLAN Stand support, i.e. 802.11g or b?I am working with a school that is interested in deploying our IP phones to each classroom via a Cat 5 cable, and use the WLAN Stand to provide wireless connectivity to the laptop/PC's in that classroom. Is this something that can be done in the first release of the WLAN Stand? You mention that support for wireless NIC is planned.When the WLAN Stand is used in access point (AP) mode, how many Mitel wireless phones does it support?Can other wireless data devices be connected to the WLAN Stand when it is being used in AP mode?Is the WLAN Stand capable of providing centralized management for the setting up/programming of the parameters for the WLAN Stands?Is the WLAN Stand, used in AP mode, similar to a “fat” AP i.e. with the smarts built into the AP itself and not in a centralized controller?

Is the WLAN Stand, used in AP mode, similar to a “fat” AP i.e. with the smarts built into the AP itself and not in a centralized controller?Does the WLAN Stand Access Point have its own IP address and the phone and computer have their own IP addresses?Most 802.11 b/g APs can be forced to "g" radio operation. Do you know whether when a "b" laptop enters the area, does it slow down only the local AP which takes its signal or is it the entire WLAN that slows? How is QoS managed in the WLAN Stand?Does the power to WLAN Stand also power the phone? How many concurrent calls can we handle on each WLAN Stand in AP Mode?Does the WLAN Stand support SVP in AP mode, and are SpectraLink phones supported?What about layer 2 VLAN/QoS tagging?Is there an embedded web interface to configure the Wireless LAN Stand?What wireless security protocols are available?When the WLAN Stand is used as an Access Point (AP mode), how many SSIDs does it support?Does the WLAN Stand do VLAN tagging based on SSID?Does the WLAN Stand support roaming from client?

Mitel Gigabit Ethernet Stand:Why did Mitel choose a phone stand as the form factor for the Gigabit Ethernet Stand?What is Mitel's competitive advantage in developing the gigabit Ethernet technology in the form of an add-on accessory? Does the Gigabit Ethernet Stand support PoE?If the gigabit switch does not support PoE, is there a power adapter available that powers the GigE Stand locally?What IP phones support the GigE Stand?Is the Gigabit Stand supported on SIP Phones?What systems is the GigE Stand supported on?Does the GigE Stand transparently pass all QoS L2 and L3 info sent by phone and PC applications?If I have the GigE Stand on the phone, can the phone still be installed in the two positions, as it is today?Will PoE power the GigE Stand and the IP phone when peripherals such as the Conference Unit or LIM or PKMs are attached?When the GigE Stand is attached to an IP phone, can the PC switch in the phone still be used to connect a second device e.g. a 100BaseT laptop?

Mitel HTML Toolkit:Where are the applications stored?How much memory is available within the phone for HTML Applications?Where do I go to download the HTML Desktop Toolkit?Where do I get the weather or stock quotes, for example, that are displayed on the phone?What aspects of the HTML Desktop Toolkit are free with the 5330 and 5340 IP Phones?Is an off-board server required to run the HTML applications?How do I get access to the various vertical market templates?Where can I find additional information, such as the developer documentation?Will the HTML Toolkit be supported on 5235 IP Phones?Can I have HTML applications running only on specific phones or must they run on all phones connected to the 3300 ICP?Will HTML applications run on Teleworker Solution phones?Who can I contact if I need support on the development of HTML desktop applications?

Who can I contact if I need support on the development of HTML desktop applications?Who can I contact to develop customized applications using the HTML Desktop Toolkit?Will Mitel be developing additional vertical market templates?How can I get the HTML Desktop Toolkit so that I can begin to familiarize myself with the Desktop development environment?

Mitel IP Phones:

What Power Adapters work with which Mitel IP Phones and Mitel IP Peripherals?

Phone Model 5000530024V

Universal(Barrel

Connector)

5000530148V

Universal(Ethernet

Connector)

5000532048V

Universal(Barrel

Connector)

PoE Notes

5201 X X5212 X X5224 X X X5235 X X5330 X X5340 X XNavigator X X X5550 IP Console XWLAN Stand X Power Adapter ships with WLAN

Stand. WLAN Stand does not support PoE.

GigE Stand X XIP PKM 12 (on 5224/5235 IP Phones)

(See Note) (See Note) X 5224 and 5235 IP Phones pass PoE power to the IP PKM Interface Module, eliminating the requirement for the 24VDC Power Adapter. No Additional Power Adapter required to Power IP PKM.

IP PKM 48 (on 5224/5235 IP Phones)

(See Note) (See Note) X 5224 and 5235 IP Phones pass PoE power to the IP PKM Interface Module, eliminating the requirement for the 24VDC Power Adapter. No Additional Power Adapter required to Power IP PKM.

LIM on 5224 IP Phone X XLIM on 5235 IP Phone X XLIM on 5330 or 5340 IP Phone

X X

5310 Conference on 5224 IP Phone

X

5310 Conference on 5235 or 5330 or 5340 IP Phones

(See Note) X Power Adapters for the 5310 IP Conference Module on the 5235/5330/5340 IP Phones are not required if the phone is being powered by 48VDC Power over Ethernet. The 5235/5330/5340 IP Phones pass power to the IP Conference Module, eliminating the requirement for a separate 24VDC Power Adapter.

WLAN on 5212/5224/5235/5330/5340 IP Phone

X WLAN Stand does NOT support PoE.

WLAN on a 5220 or 5224 IP Phone with a 5310 Conference Unit

X X The Side Control Unit used to connect a Mitel Conference Unit to a 5220 / 5224 IP Phone still needs its own 24VDC power supply (50005300) and should be connected to the IP Phone as usual. It also requires that the phone and stand be powered using the Universal 48VDC GigE/WLAN Stand Power Adapter (Part Number 50005320).

WLAN on a 5235, 5330 or 5340 IP Phone with a 5310 Conference Unit

X The 5310 Conference Unit must use the Universal 48VDC GigE/WLAN Stand Power Adapter (PN 50005320) in order to power the IP Conference Unit. This powers the Phone, Stand and Conference Unit.

WLAN Stand on a 5220, 5224, or 5235 IP Phone with a 12 or 48 Button IP PKM

X The PKM module and IP Phone it connects to must use the Universal 48VDC GigE/WLAN Stand Power Adapter (PN 50005320) when used with the WLAN Stand.

GigE on 5212/5224/5235/5330/5340 IP Phone

X X GigE Stand supports PoE.

GigE on a 5220 or 5224 IP Phone with a 5310 Conference Unit

X X The Side Control Unit used to connect a Mitel Conference Unit to a 5220 / 5224 IP Phone still needs its own 24VDC power supply (50005300) and should be connected to the IP Phone as usual. It also requires that the phone and stand be powered using the Universal 48VDC GigE/WLAN Stand Power Adapter (PN 50005320).

GigE Stand on a 5235, 5330, 5340 IP Phone with a 5310 Conference Unit

X The 5310 Conference Unit must use the Universal 48VDC GigE/WLAN Stand Power Adapter (PN 50005320) in order to power the IP Conference Unit. This powers the Phone, Stand and Conference Unit.

GigE Stand on a 5220, 5224, or 5235 IP Phone with a 12 or 48 Button IP PKM

X The PKM module and IP Phone it connects to must use the Universal 48VDC GigE/WLAN Stand Power Adapter (PN 50005320) when used with the GigE Stand.

Are the power adapters shipped with the 5200 / 5300 Series IP Phones?No, the power adapter for the set has to be purchased separately. Due to the fact that our phones are 802.3af compliant, there are a number of different powering options available to our customers. With the introduction of the new Universal Power Adapters, Mitel has simplified the ordering and configuration options for power adapters for IP phones and peripherals. Power adapter options available to purchase separately are:

50005300 24VDC Power Adapter Universal, 100-240V 50-60 Hz (Energy Star/RoHS)

Notes: Universal Adapter (100-240V 50-60Hz) with a barrel connector on one end that plugs into the Phone and a C8 Connector receptacle on the other end.

For use with 5010/5020/5140/5220/5240/5224 IP Phones andand 5410/5415/5412/5448 IP PKMs & 5550 IP Console. Also required for 5220/5224 Side Control Unit for 5310 Conference Unit.

Requires a C7 Power Cord to be purchased separately:51005172 C7 Power Cord with NA Plug Type OR51000582 C7 Power Cord with UK Plug Type OR51004990 C7 Power Cord with Euro Plug Type OR51001501 C7 Power Cord with Australian Plug Type

If other country-specific C7 Plug Types are required, they must be sourced locally.This Power Adapter is Energy Star Power and RoHS compliant.

50005301 48VDC Ethernet Power Adapter Universal, 100-240V 50-60 Hz (Energy Star/RoHS)Notes:Universal Ethernet Adapter (100-240V 50-60Hz) with an Ethernet mod plug on one end and a C8 Connector Receptacle on the other end.

For use with 5000, 5200, 5300 Series IP Phones (for local PoE)

Requires a C7 Power Cord to be purchased separately:51005172 C7 Power Cord with NA Plug Type OR51000582 C7 Power Cord with UK Plug Type OR51004990 C7 Power Cord with Euro Plug Type OR51001501 C7 Power Cord with Australian Plug Type

If other country-specific C7 Plug Types are required, they must be sourced locally.This Power Adapter is Energy Star Power and RoHS compliant.

50005320 48VDC Power Adapter Universal for GigE Stand / WLAN Stand (ES)Notes:For use with GigE or WLAN Stands.Universal Adapter (100-240V 50-60Hz) with a barrel connector on one end that plugs into the Stand and a C8 Connector receptacle on the other end.Requires a C7 Power Cord to be purchased separately:51005172 C7 Power Cord with NA Plug Type OR51000582 C7 Power Cord with UK Plug Type OR51004990 C7 Power Cord with Euro Plug Type OR51001501 C7 Power Cord with Australian Plug Type

If other country-specific C7 Plug Types are required, they must be sourced locally.This Power Adapter is Energy Star Power and RoHS compliant.

Do the Mitel IP Phones support headset operation?Yes. The Mitel 5212 / 5224 / 5235 / 5330 / 5340 IP Phones all have a separate headset jack or port in the base of the phone.

What is the power consumption of the Mitel IP Phones?

IP Phone Typical Maximum Power Engineering Guidelines (Worst Case Maximum)

5201 IP Phone 1.7W 2.0W5302 IP Phone 3.8W 4.7W5212 IP Phone 3.9W 4.7W5224 IP Phone 3.9W 4.7W5235 IP Phone 5.2W 6.2WNavigator 8.0W 9.7W5330 IP Phone 3.9W 4.7W5340 IP Phone 4.8W 5.8W

What are the MOS (Mean Opinion Scores) scores for the Mitel IP Phones?There are a number of factors that decide the MOS score and the usability, and that usually includes another device at the far end of the connection and the level of echo returned from that connection.

In an ideal case, the main factor is the CODEC that is used. Therefore: Fixed IP Phone with G.711: MOS = 4.3 Fixed IP Phone with G.729: MOS = 4.0 IP DECT Phone with ADPCM: MOS = 4.1 WiFi Phone (presuming standard IP and not Skype) with G.711: MOS = 4.3 WiFi Phone (presuming standard IP and not Skype) with G.729: MOS = 4.0

Which Mitel IP Phones can be used as Mitel Teleworker Solution phones?The current IP Phones that can also be used as Teleworker Solution phones are: 5212 IP Phone 5224 IP Phone 5235 IP Phone 5330 IP Phone 5340 IP Phone

Is an Ethernet LAN cable included with the IP Phones? The Ethernet LAN cable is NOT included with the two. A 3 meter (10 ft.) LAN cable is included with the 5212, 5224, 5235, 5330 and 5340 IP Phones (and the upcoming 5302 IP Phone).

What is the warranty information for the Mitel IP Phones and peripherals?The standard 1 year warranty applies to the 5200 / 5300 Series IP Phones and peripherals.

Please note that the 5201 IP Phone is intended as a "throw away" phone. If the 5201 IP Phone is in warranty and needs to be returned for repair, it will be replaced rather than repaired.

What about the stand / wall mounts for 5200/5300 Series IP Phones? Are there different part numbers?Yes, the stand/wall mounts are different than the ones used on the 5000 series IP Phones. There is a stand specifically for the 5201 IP Phone because it is a much smaller form factor than the rest of the IP desktop devices. There is a common stand / wall mount for the 5212 / 5224 / 5235 / 5330 / 5340 IP Phones and the 5448 IP PKM. It is a 2-position tilt stand with a 35 degree angle that can also be used to wall mount the IP phones. The stands are shipped standard with each of the 5200 / 5300 Series IP Phones. The part numbers of the spare stands are as follows:

51004392 5201 IP Phone Stand50004471 5200/5300 Series Stand FRU (35 Degrees)

What are the part numbers for the spare lenses and DESI Cards for the 5200 Series IP Phones?Spare lenses, Center Panel (Fixed) Designation Cards and removable label cards are available for the

5200 Series IP Phones. The part numbers are as follows:

51009714 5212/5224 Removable DESI Cards (25 Pack) 51009710 5212 Fixed Silver Mylar Cards (25 Pack) 51009711 5224 Fixed Silver Mylar Cards (25 Pack) 51009712 5212 Lens 25Pk 51009713 5224 Lens 25Pk

These parts can be purchased directly from the Mitel Online Store.

Can I get blank DESI labels for the 5200 Series of phones?Yes. Just as they do for the 5000 series of IP Phones, DESI will be offering labels for the 5200 Series of IP Phones. Labels are available for the 5201, 5205, 5215 and 5220 IP Phones. Labels are also available for the PKM12 and PKM48. When using DESI Lite or DESI Plus software to print your DESI label sheets, you will see that there are two lay-out choices for the 5205, 5215, and 5220 IP Phones. This is because when running the 5205, 5215 or 5220 IP Phone on the 3100 ICP, your shift key allows you to program two functions per key. The DESI card for these sets running on the 3100 ICP is designed so that you can record two functions per key.

How do I order blank DESI labels?Go to www.desi.com and go to "Buy Online". Their cards are all listed alphabetically. Page down to where all the Mitel labels are listed. You will find everything you need there.

How do I get the DESI labeling software?DESI is now offering a DESI Lite labeling software for free, and a DESI Plus labeling software for a nominal charge. All you need to know is up on www.desi.com.

I would like to order custom DESI cards for the center panel of the 5212 and 5224 IP Phones.The 5212 and 5224 IP Phones have been designed specifically for easy customization. If your customer would like a custom Fixed Designation Card, the DESI company can create a Fixed Designation card specifically for you. The only limit is your imagination. Go to www.desi.com. You can also call toll free in North America (800) 814-3922. Please note that DESI will impose a minimum orderable quantity on the custom Fixed Designation Card.

Are there any spare parts / Field Replaceable Units (FRUs) available for the 5330 or 5340 IP Phones?Spare parts or FRUs available for the 5330 and 5340 IP Phones are the new v4 handsets (Regular and Wideband) 25 Packs and the Base Stand:

50005231 5300/5200 Series Handsets (3.4 KHz Regular), 25 Pack50005230 5300 Series Wideband (7 KHz) Handsets, 25 Pack50004471 5200/5300 Series Stand FRU (35 Degrees)

We have had some requests for phones to be put in less than clean environments (car repair shops). Is there some type of cover that can be put on the phone to protect it?There is a company in Utah that makes vacuum molds covers for keyboards and laptops.

http://www.protectcovers.com/

There are two companies that sell telephone protective top clear covers:

http://www.prokeyco.com/phoneinfo.htmhttp://www.telephonesystems.com/accessories/viziflex.cfm

In all cases, a sample of the phone will need to be supplied for custom molding.

Mitel 5310 IP Conference Units:

Can two 5310 IP Conference units be used in a very big conference room (larger than 20? x 30?)?No, this is highly not recommended. The beamforming algorithm is space and speaker position dependent. Having multiple units in a room will not make the audio quality any better. In rooms larger than this, the 5310 IP Conference Unit is not a good fit.

Is a separate power adapter necessary to power the 5310 IP Conference Unit?When the 5310 IP Conference Unit is used on the 5224 IP Phone, you will require a separate power adapter (PN 50005300) to power the conference unit. This power adapter will then power both the 5224 IP Phone and the 5310 Conference Unit.

When the 5310 IP Conference Unit is used on the 5235, 5330 or 5340 IP Phones, you do not need a separate power adapter. Whatever power source you are using to power the Phone (i.e. PoE or local power) will also power the 5310 Conference Unit.

Power adapters are NOT included with either the IP Phone or the 5310 Conference Unit. They need to be purchased separately.

Does the 5310 IP Conference unit need a separate IP address or does it use the same one as the IP Phone it works with?The 5310 IP Conference units do not need a separate IP address. Because they are peripherals, 5310 IP Conference Units share the IP address with the IP phone they are attached to.

What do I need to order to add a conference unit to the IP Phones? To add conferencing to the 5235/5330/5340 IP Phones, order:

50005321 Mitel 5310 IP Conference Module (This fits into the module slot on the back of phone)plus one of the following Saucers:

50004460 5310 IP Conference Saucer, Silveror50004459 5310 IP Conference Saucer, Dark Grey

Note: The 5235, 5330 and 5340 IP Phones support Power Over Ethernet to the new 5310 IP Conference Module, Release 2 when it is inserted into the module compartment on the back of the phones. The 5235, 5330 and 5340 IP Phones have been designed to pass Power Over Ethernet to the 5310 IP Conference Module, eliminating the need for the additional 24VDC Power Adapter.

To add Conferencing to the 5220/5224 IP Phones, order:

50004461 Mitel 5310 IP Conference Side Control (This attaches to the side of the phone)plus one of the following Saucers:50004460 5310 IP Conference Saucer, Silveror50004459 5310 IP Conference Saucer, Dark Grey

plus:50005300 24V Universal Power Adapter* (if one is not already powering the phone locally)

*The 5310 Conference Unit with Side Control used on a 5220 or 5224 IP Phone always needs the 24V Power Adapter (50005300). It powers both the 5310 Side Control/Conference Saucer, and the phone itself.

Mitel IP Console:

Are there any spare parts / FRUs available for the 5550 IP Console?Yes, the following are spare parts for the 5550 IP Console Telephony Keypad, which can be ordered from Mitel Online Store:

50003370 5550 IP Console Keypad Foot (Set of 2) FRU9133-000-030-NA 5550 IP Console Clear Key Caps50003373 5550 IP Console Key Labels/Stickers (NA) FRU

Contains English, French and Spanish Labels for Keys50003375 5550 IP Console Key Labels/Stickers (Intn’l) FRU

Contains Multi-Language Labels for Keys

What are the minimum PC and operating system requirements to install the 5550 IP Console application?The 5550 IP Console application runs on a PC that meets the following minimum requirements:

• 100 BaseT/Ethernet Network Interface Card (NICs) that supports 802.1p/q• 700 MHz or faster Pentium-compatible processor (1 GHz processor recommended; Intel® Celeron™ processor acceptable)• Microsoft® Windows® 2000 Professional Edition or Windows® XP Professional• 256 MB of available RAM; more memory generally improves responsiveness (512 MB recommended)• 4 GB hard drive• 17-inch SVGA monitor (1024 x 768 resolution)• CD-ROM drive• AT 101 enhanced keyboard• Mouse• Sound card with speakers• A local area network connection.NOTE: The 5550 IP Console uses the COM1 port on the PC to interface with a Property Management System (PMS). Use of the port by other applications is not recommended.

What power adapter works on the 5550 IP Console’s telephony keypad hardware?The 24V Universal Power Adapter (with Barrel Connector) (PN 50005300) is required for use with the 5550 IP Console telephony keypad. This power adapter also requires a C7 power cord to be purchased separately:

51005172 C7 Power Cord with NA Plug Type OR51000582 C7 Power Cord with UK Plug Type OR51004990 C7 Power Cord with Euro Plug Type OR51001501 C7 Power Cord with Australian Plug Type

Mitel IP Peripherals:

Do I have to buy a power adapter separately when I connect the IP PKM 12 and IP PKM 48 to a 5224 or 5235 IP Phone?

The 5224 and 5235 IP Phones support Power over Ethernet to the IP PKM 12 and IP PKM 48 when they are connected to the phone. If you are not providing Ethernet power to the 5224 or 5235 IP Phone, then the 24V Universal Power Adapter or 48V Universal Ethernet/AC Power Adapter can be used. The power adapter will power both the IP Phone as well as the IP PKM. The following are the part numbers for the required power adapters:

5224:50005300 24VDC Power Adapter Universal, 100-240V 50-60 Hz (Energy Star/RoHS)or50005301 48VDC Ethernet Power Adapter Universal, 100-240V 50-60 Hz (Energy Star/RoHS)

5235:50005301 48VDC Ethernet Power Adapter Universal, 100-240V 50-60 Hz (Energy Star/RoHS)

Are there special "Push to Talk", "Push to Mute" or Noise Canceling handsets available for the 5200 / 5300 Series IP Phones?Yes, there are special handsets built for the 5200/5300 Series IP Phones that are supplied by a company called Algo. Here is what they offer:

Push to Mute Handset 5200 Handset (Release 2) Part Number 1040-200Push to Talk Handset 5200 Handset (Release 2) Part Number 1041-200

For noise canceling requirements, they offer noise canceling capability in the transmit path using Algo’s 1072 Noise Canceling Adapter.

They can be reached through their web site: http://www.algosolutions.com/home.php or contact Algo in Canada at (604) 454-3790.

Our Mitel Partners in the US can purchase these specialty Algo Handsets through the Algo US national distribution partner, Anixter.

Mitel Partners globally can check out the Algo web site for updated information on where to obtain these specialty handsets for their region.

Which IP Phones do the 5412 and 5448 IP PKMs connect to?They connect to 5224 or 5235 IP Phone. When used behind the 3300 IP Communications Platform (ICP) and SX-200 IP Communications Platform (ICP), two 5448 IP PKMs can be connected to a 5224 or 5235 IP Phone, providing up to 96 additional keys.

Do I have to buy a power adapter separately when I connect the 12 and 48 Button IP PKMs to a 5224 or 5235 IP Phone?On the dual mode 5220 IP Phone, and on the single mode 5220 IP Phone, power adapters are necessary. The 24VDC Power Adapters are NOT included in any of the 5412 or 5448 IP PKM Kits. They must be purchased separately. The part number for this power adapter is 50005300.

Mitel Line Interface Module:

What IP Phones support the LIM Module?The Line Interface Module is supported on the following IP phones (in MiNET mode only): 5220 IP Phone (Dual Mode) 5224 IP Phone 5235 IP Phone 5330 IP Phone 5340 IP Phone

Regarding an incoming call, is the telephone able to ring when PSTN analog call is presented even if the last call used the LAN interface?Yes.

What happens to an incoming PSTN call when the user is on the line on LAN?The call will ring on a line appearance, and the user will be able to place the LAN call on hold and take the PSTN call. There is both audio and visual indication that the Line Interface Module Line (or analog line) is ringing. Conversely, when you are on the Line Interface Module Line and your IP Line starts to ring, there will be both audio and visual ringing indications.

Can the analog line appear on a few phones so a colleague can take it?The analog line is only associated with that phone that the Line Interface Module is plugged into. It is a direct line as opposed to a shared line appearance coming from the PBX. However, the configuration could be set up in such a way that the same analog business or residential line could be bridged and connected to up to 5 Phones with Line Interface Modules, and when someone called that one number, all the phones would ring (much in the same way that the phones in your house all ring when someone dials your home number.)

Will I be able to put calls on hold in both IP mode and analog mode?If you are on an IP call, and your analog PSTN line starts ringing, you can put the IP call on hold and answer your analog line. Conversely, if you are on your analog line, and your IP line starts to ring, you can put your analog line on hold, and answer the IP LAN line.

If I have 5 phones at a remote site, and the network is up and running correctly, can I 'address' that port to route locals out on that line from any of those 5 phones? Or do I have to bridge the line into all 5 phones with this module?Only the IP Phone with the module in the back can be connected to the PSTN. You could put modules in the back of all the phones and then bridge the PSTN Line into all 5 phones containing these modules. It would be like your residential line coming into the demarcation point or cross-connect box of your house and then breaking out to all the individual analog phones in your house. Each analog breakout line would be plugged into the back of the Line Interface Module and the 5220 IP Phone would act like a local analog phone when you select the analog line.

Can the Line Interface Module be line powered from the analog line?No, the IP Phone with a Line Interface Module requires 24V/48V local power or Power over Ethernet to operate, even in analog mode. If it being used as a Teleworker Solution phone and the power in your home goes out, you cannot access the analog line using the phone. You would have to have battery back up to your IP phone in order for the Line Interface Module to operate.

Does the Line Interface Module work on the 5020 IP Phones or single mode 5220 IP Phones?No, the 5020 and 5220 IP Phones do not support the Line Interface Module. Only the dual mode 5220 IP Phones support the Line Interface Module.

What systems / platforms support the Line Interface Module?The 3300 ICP (Release 5.2), the SX-200 ICP (Release 2.2), and the Teleworker Solution (Release 3.1) support the Line Interface Module (Release 2.0). The Line Interface Module is NOT supported on the 3100 ICP nor the SX-200 IP Node.

Is the LIM supported on SIP Phones?No, the current 5224/5235/5330/5340 SIP Phones do NOT support the Line Interface Module at this time.

Are the local trunk calls through the Line Interface Module on the back of the IP Phone tracked at the corporate 3300 ICP or SX-200 ICP for SMDR recording?

No, because the analog line does not connect to the 3300 ICP or SX-200 ICP, they are completely unaware of the line’s existence. Consequently, features such as transferring of the line, toll control, Music On Hold, SMDR, etc. are not applicable to the Line Interface Module. There are no SMDR records generated at the corporate ICP for Line Interface Module analog calls. As well, toll restrictions from the 3300 / SX-200 ICP’s cannot be placed on Line Interface Module calls. The Line Interface Module is not a Remote Services Unit or gateway that is in any way connected to the 3300 ICP or SX-200 ICP.

How does the LIM appear in programming?The Line Interface Module and the analog line key are not visible in system programming; that is, if you have an analog line appearance on your phone, that key is not visible when viewing the phone setup in the user setup tool. The Line Interface Module is transparent to the system. It is configurable during installation and boot up of the Line Interface Module itself. The IP phone checks for modules after power up. There are two Line Interface Module variants, NA and UK, distinguished by module ID code (Module 1 or Module 2). If Line Interface Module presence is detected, the set will check the file system for the associated configuration file. The required configuration parameters are:1. LIM Line Key2. Emergency String3. Geographic Location (just NA and UK)

Installer-accessible parameters:Country / RegionFailover ModePrivacy or Shared ModeLine Key Selection (cannot be the prime line)

How is local "breakout" configured?The analog line key is not accessible via the Superkey. It is set up (along with all other Line Interface Module parameters) via boot-time configuration at the set (via an "ANALOG LINE CONFIG" option).

How does the LIM connect to the IP Phone?The Line Interface Module is connected to the back of the dual mode 5220 IP Phone. It fits into the module slot (much like the PKM Interface Module). The PSTN analog line plugs directly into a port slot on the Line Interface Module. It also takes over the headset port on the back of the phone so if you have a Line Interface Module, you can no longer use the headset port. However, you can still connect a headset using the handset port (see headset question below).

Can I use the headset jack located on the back on the IP phone when I have a Line Interface Module connected to the phone?When a Line Interface Module is connected to a 5220 / 5224 / 5235 / 5330 / 5340 IP Phone, users can no longer access the integrated headset port located on the back of the phone. However, there is a workaround for IP phone users who want to use a headset with their phone. Use of a headset with this phone requires a Plantronics M12 Vista Universal Amplifier. The amplifier plugs into the handset port on the underside of the phone and allows the user to adjust the volume level. Follow all installation and safety instructions contained in the Plantronics M12 documentation.

Are there any licensing implications?No, because the Line Interface Module is transparent to the 3300 ICP and SX-200 ICP, it does not require any additional licenses. The IP phone itself is licensed under user and device licenses, and if the IP Phone is a Teleworker Solution phone, it is licensed under the Teleworker Solution licensing scheme. You just require the Line Interface Module hardware and an analog line to make the solution work.

Is the Line Interface Module classed as a separate device with regard to platform capacities? No, it follows the same rules as the IP phones in terms of system capacity. The Line Interface Module is transparent to the 3300 ICP and SX-200 ICP.

Can you put the analog Line Interface Module line on hold?Yes, you can put your analog line on hold by pressing the Hold key. It is simulating a "flash hook" like on an analog phone or Centrex line. If you are on an IP call on your IP Phone, there are 2 ways you can put that call on hold in order to answer the ringing Line Interface Module line. 1) You can press the Hold button, which will put the IP (LAN) call on hold, then select the ringing Line Interface Module line to answer it, or 2) you can simply press the flashing LIM Line key which will automatically put the IP call on hard hold.

If you split up the analog line and send it to multiple Line Interface Modules, does that line ring on all phones simultaneously? When one phone picks up that line, what happens to the other appearances?The LED beside the Line Interface Module Line button will light up when the person picks up the shared LIM Line. On the other phones, their Line Interface Module button LEDs will stay lit while the one person is on the analog line. There are 2 modes for users using a shared PSTN Analog Line: Shared Mode & Privacy Mode. In "Shared" Mode, all users always have access to the analog line and can barge in on the line at any time (like sharing a phone line at home). In "Privacy Mode", the users only have access to the line when it is not in use. As soon as someone is using that shared line, other users cannot barge in or listen in.

Can the Line Interface Module be powered using Power Over Ethernet?Yes, when the Line Interface Module is plugged into an IP Phone and the phone is powered using 802.3af Power Over Ethernet, the Line Interface Module is also powered. However, it is recommended that a local power supply be used for remote Teleworkers, as PoE is not usually available.

If I have Calling Name and Number display on my residential phone line, will I get Calling Line ID on the IP Phone with a Line Interface Module?No, currently the IP Phone with Line Interface Module does not support analog CLASS features (CLIP in the UK), which is what is required to deliver calling name and number to the display on the IP phone.

If I have Call Waiting on my residential phone line, will I get that capability on the IP Phone with a Line Interface Module?Yes. For further information, please refer to "Second Call / Call Waiting" in the Product Description section of the LIM Bulletin on Mitel OnLine.

What is the maximum number of Line Interface Modules that can be connected to an analog line?The recommended maximum number is 5 Line Interface Modules supported on one analog line. The Ringer Equivalency Number (REN) for the Line Interface Module is 1.

How do I know if / when my IP phone is in failover?When the Line Interface Module is programmed for Teleworker Solution, and the LAN or DSL connection fails, the display will visually indicate "Please Wait IP Fail". The failover is automatic. Once you lift the handset in this mode, you will receive analog dial tone and you are automatically connected to the analog line.In Failover Only Mode, the display will read "Please Wait". The phone will first check for resiliency mode. If resiliency is not supported, then the LEDs will begin to flash in a circular pattern. Again, once you lift the handset, you will receive analog dial tone.

Mitel Wireless LAN (WLAN) Stand:

Why did Mitel choose a phone stand as the form factor for the WLAN Stand?

One of Mitel’s competitive strengths at the desktop is the use of modules and peripherals to add features and functionality for enterprise and small business users. The WLAN Stand is a good example of a value add peripheral, that enhances the phone through wireless connectivity, but does not use up a module slot. Teleworkers can still use the Line Interface Module in conjunction with the WLAN Stand.

What IP Phones support the WLAN Stand?The WLAN Stand is supported on the 5215/5220 Dual Mode IP Phones, and the 5212, 5224, 5235, 5330 and 5340 IP Phones. The Wireless LAN Stand is supported on these phones in both MiNET and SIP Mode.

What systems is the WLAN Stand supported on?The minimum system requirements for WLAN Stand support are:

3300 ICP Release 6.1 (UR2)SX-200 ICP Release 3.0 (UR2)SIP Phones Release 5.0

Please check minimum system requirements for the phones that the WLAN Stand is attached to. They may be higher than what is stated here.

What is the maximum distance that the wireless phones can be away from the wireless access point?To achieve optimum voice quality, an access point’s operating range should be limited to a 30 meter (100 feet) radius. This will vary depending on how many voice and data clients are to be connected and how much other 2.4GHz activity is in the area.

What is required as a minimum when purchasing a 3rd party access point for a wireless network using WLAN Stand-equipped Mitel IP Phones?Commercially available third-party wireless access points require both WMM QoS support for voice prioritization of a wireless network, and WPA/WPA2 for security on a wireless network.

Here is a link to the link to the WMM certification website:

http://www.wi-fi.org/

Go to the "Wi-Fi Certified Products" link.

However, it is important to note that not all access points listed on this Web site support WMM out of the box. Often, a specific firmware version is required to support WMM, and often a firmware upgrade to the hardware is required. Mitel Partners and customers will need to talk to the access point vendor to confirm WMM is in and the version of hardware/software needed to support it.

What is WMM?WMM stands for Wireless Multimedia. The WMM standard provides QoS (802.1p/q) features for wireless VoIP phones. WMM prioritizes traffic according to 4 categories: Voice, Video, Best Effort, and Background. More information on WMM and Voice Quality Planning for a wireless network can be found in the Mitel Wireless LAN Stand Engineering Guidelines, or can be found on Mitel OnLine. If the IP set is connected to the LAN via a Category 5 cable, can the WLAN Stand act as an access point for other wireless devices?Yes, The WLAN Stand attached to an IP phone will allow that IP phone to act as an access point that can support up to 6 other wireless IP phones. Right now, these are limited to Mitel IP Phones. You will also be able to connect PCs to the 2nd port of the wireless IP phone to have wireless data access to the access

point connected to the IP phone. The WLAN Stand in access point mode will also support data devices (laptops, PCs, Handhelds, etc.) equipped with wireless NICs.

What wireless standard does the WLAN Stand support, i.e. 802.11g or b?The Wireless LAN Stand conforms to both the 802.11b and 802.11g standards for wireless LANs. 802.11b is a standard for wireless LANs operating in the 2.4 GHz spectrum with a bandwidth of up to 11 Mbps. 802.11g is for WLANs operating in the 2.4 GHz frequency, but with a bandwidth of up to 54 Mbps.

I am working with a school that is interested in deploying our IP phones to each classroom via a Cat 5 cable, and use the WLAN Stand to provide wireless connectivity to the laptop/PC's in that classroom. Is this something that can be done in the first release of the WLAN Stand? You mention that support for wireless NIC is planned.Yes, you could use the WLAN Stand on the back of the IP phone in the classroom as an access point that other data devices such as laptops/PCs can communicate wirelessly through.

When the WLAN Stand is used in access point (AP) mode, how many Mitel wireless phones does it support?The WLAN Stand in AP Mode will support up to 6 IP phones, each with a WLAN Stand configured in Client Mode. The WLAN Stand used as an access point can also support multiple data and video devices in a wireless network.

Can other wireless data devices be connected to the WLAN Stand when it is being used in AP mode?Yes, other WiFi devices, such as wireless NIC-enabled laptops, can connect to the WLAN Stand operating in AP mode.

Is the WLAN Stand capable of providing centralized management for the setting up/programming of the parameters for the WLAN Stands?There is no central management capability for setting up/programming the parameters for the WLAN Stand and each one has to be separately programmed via a laptop.

Is the WLAN Stand, used in AP mode, similar to a “fat” AP i.e. with the smarts built into the AP itself and not in a centralized controller?Yes, all the smarts for the AP are in the wireless base. There is no centralized controller, as this accessory is intended for smaller, local uses, or temporary locations rather than huge enterprise wide deployment. Each of the wireless stands needs to be programmed individually. There is no centralized management or remote programming of APs.

Does the WLAN Stand Access Point have its own IP address and the phone and computer have their own IP addresses?Yes, the AP in the Wireless Stand has its own IP address, and the IP phone and the computer have their own IP addresses. That way, in AP Mode, other Mitel Phones equipped with Wireless Stands can talk to the IP Phone's wireless stand as a separate WLAN AP device.

Most 802.11 b/g APs can be forced to "g" radio operation. Do you know whether when a "b" laptop enters the area, does it slow down only the local AP which takes its signal or is it the entire WLAN that slows? The Mitel WLAN Stand will follow the same rules that are defined for WiFi "b/g" operation in a wireless network.

How is QoS managed in the WLAN Stand?Voice over IP (VoIP) technology converts voice signals into IP data packets and converges them with data traffic. Voice traffic on the Wireless LAN is susceptible to delay, jitter, and packet loss that can have serious implications for a voice call. Quality of Service (QoS) is essential to ensure that voice traffic receives timely and reliable treatment with low delay, low jitter (also known as delay variation), and little or no packet loss on the network. 802.1p and 802.1q are protocols that ensure voice traffic receives priority treatment when traveling across the network. Without QoS, the access point offers best-effort service to each packet, regardless of the packet contents or size. All traffic has equal priority and an equal chance of being delivered in a timely manner. When congestion occurs, all traffic has an equal chance of being dropped.

The WMM (Wireless Multimedia) standard provides QoS features for VoIP phones. WMM prioritizes traffic according to four access categories:• voice• video• best effort• background

The data packets for voice data are sent with 802.1p and 802.1q VLAN tags, which store a priority level. The 802.1 p/q classification scheme has eight different priorities, which WMM automatically maps to the four different access categories. These access categories map to the four queues required by the WLAN Stand, as shown in the table below:

802.1p/qUser Priority

PriorityDesignation

AccessCategory

WMMCategory

0 BE Best Effort1 BK Background AC_BK Background2 Spare3 EE Excellent Effort AC_BE Best Effort4 CL Control Load5 VI Video<100ms AC_VI Video6 VO Voice <10ms7 NC Network Control AC_VO Voice

Because the maximum data rate for a 802.11b wireless device is 11 Mbps (54 Mbps on 802.11g devices), voice quality will suffer. It is preferred that all clients should operate in 802.11g. Even having one 802.11b device can severely impact voice quality.

For more information on engineering a wireless network, please refer to the Mitel Wireless LAN Stand Engineering and Configuration Guidelines.

Does the power to WLAN Stand also power the phone? Yes, the WLAN/GigE 48VDC Power Adapter (50005330 or 50005320) that ships with the WLAN Stand also powers the IP phone.

How many concurrent calls can we handle on each WLAN Stand in AP Mode?A maximum of 6 concurrent calls is supported on each WLAN Stand when it is used in AP mode.

Does the WLAN Stand support SVP in AP mode, and are SpectraLink phones supported?No, the WLAN Stand in AP Mode does NOT support the SVP protocol. As part of the certification process that SpectraLink goes though when certifying APs for interoperability with their SVP Server, is that they implement the SVP code into the certified APs. We did not do that with the WLAN Stand. We are using a

QoS Protocol, Wireless Multimedia (WMM) which is the protocol used to prioritize voice packets in a wireless voice and data network. WMM is the QoS protocol that is moving towards the ratification of 802.11e. The Wireless LAN Stand does not support SpectraLink phones.

What about layer 2 VLAN/QoS tagging?Yes, this is supported through WMM. Refer to WLAN Engineering and Configuration Guidelines for more information on WMM as it relates to VLAN tagging.

Is there an embedded web interface to configure the Wireless LAN Stand?Yes, please refer to the WLAN Engineering and Configuration Guidelines for information on configuring the web GUI.

What wireless security protocols are available?WPA, WPA2, WEP or no security at all are the options available.

When the WLAN Stand is used as an Access Point (AP mode), how many SSIDs does it support?It only supports 1 SSID. Multiple SSID support is slated for an upcoming WLAN load, which will be released in summer 2007.

Does the WLAN Stand do VLAN tagging based on SSID?No, because only 1 SSID supported.

Does the WLAN Stand support roaming from client?No, it only supports up to 6 WLAN-based Mitel IP phones and data devices, but no wireless handsets so roaming is not supported.

Mitel Gigabit Ethernet Stand:

Why did Mitel choose a phone stand as the form factor for the Gigabit Ethernet Stand?One of Mitel’s competitive strengths at the desktop is the use of modules and peripherals to add features and functionality for enterprise and small business users. The GigE Stand is a good example of a value add peripheral, that enhances the phone through higher bandwidth connectivity, but does not use up a module slot. Mitel's approach to add-on modules allows the customer to deploy IP phones today, and then simply add an accessory in order to get gigabit at the desktop. As gigabit deployment becomes a more mainstream requirement, Mitel will embed a 100/1 Gb switch into future IP phones to replace the current 10/100 Mb switch.

What is Mitel's competitive advantage in developing the gigabit Ethernet technology in the form of an add-on accessory? 3COM, Cisco, and Alcatel all offer a "Gigabit" Phone with the GigE port embedded into the phone. The phones they have chosen are all their high end phones, where they can cover the high cost of embedded gigabit. But this leaves the customer with no choice of phone type if he requires a Gig Port. Our Gigabit Stand solution works across a number of phones, so Mitel's solution does not force a customer to only choose one phone to satisfy their requirements. Also, customers can deploy gigabit in their business at their own pace, because they can install our phones today, or even over a year ago, and then simply add the Gigabit Ethernet Stand where and when they need to. Our gigabit solution today is more flexible and can be more cost effective than many of our competitors' solutions.

Does the Gigabit Ethernet Stand support PoE?Yes, the GigE Stand is 802.3af compliant and supports PoE from powered gigabit switches.

If the gigabit switch does not support PoE, is there a power adapter available that powers the GigE Stand locally?

Yes, there is a separately purchasable Universal 48VDC Power Adapter available for the GigE Stand that will power both the stand and the IP phone. The part number is 50005330, and requires a C7 Power Cord to also be purchased separately for individual country-specific plug type requirements.

What IP phones support the GigE Stand?The GigE Stand is supported on the 5215/5220 Dual Mode IP Phones, 5212, 5224, 5235, 5330 and 5340 IP Phones.

Is the Gigabit Stand supported on SIP Phones?No, the current 5224/5235/5330/5340 SIP Phones do NOT support the Gigabit Ethernet Stand at this time.

What systems is the GigE Stand supported on?The minimum system requirements for GigE Stand support are:

3300 ICP Release 6.1 (UR2)SX-200 ICP Release 3.0 (UR2)

Please check minimum system requirements for the phones that the Gigabit Stand is attached to. They may be higher than what is stated here.

Does the GigE Stand transparently pass all QoS L2 and L3 info sent by phone and PC applications?Yes.

If I have the GigE Stand on the phone, can the phone still be installed in the two positions, as it is today?Yes, the 2-position tilting desk mount angles are available on the phone using the GigE Stand, however, it cannot be flat-mounted on the wall as there is no provision for standard wall mount plates.

Will PoE power the GigE Stand and the IP phone when peripherals such as the Conference Unit or LIM or PKMs are attached?While the GigE Stand itself supports PoE and will power the stand and the IP phone when it is PoE powered, it will not extend PoE to external IP peripherals. In this case, you must use the Universal 48VDC GigE/WLAN Stand Power Adapter (Part Number 50005320). Please refer to the GigE Stand power restrictions information in the Configuration Information Section of the Gigabit Ethernet Stand Bulletin on Mitel OnLine.

When the GigE Stand is attached to an IP phone, can the PC switch in the phone still be used to connect a second device e.g. a 100BaseT laptop?No, you cannot use the PC port in the phone, BUT there is a GigE PC port provided in the stand which can accommodate either a GigE NIC equipped PC or a 100baseT PC.

Mitel HTML Toolkit:

Where are the applications stored?HTML applications are initially uploaded into a target 3300 ICP's TFTP Server. When phones on a 3300 ICP system are powered up, they will check to see if there are any HTML Applications that they should be running and if so, where to go to get the application. The phone will then go and download the application into its own memory. The application will run from within the phone's memory from that point on.

How much memory is available within the phone for HTML Applications?

There are 400 KBytes of data reserved within the phone for HTML applications. HTML applications must take up less than 400 KBytes of memory to run on the phone.

Where do I go to download the HTML Desktop Toolkit?The HTML Desktop Toolkit, including PC Development tools, Templates and Documentation will be available on Mitel OnLine at: Mitel OnLine -> Technical Support -> Software Downloads -> IP Desktop Devices -> HTML Desktop Toolkit. Where do I get the weather or stock quotes, for example, that are displayed on the phone?An application can be developed and run off of an external web server that takes in an RSS Feed for such things as stock quotes, weather, sports scores, etc. There is typically a fee associated with gaining access to / redistributing the RSS feed Data. An application developer would need to purchase this data from a third party supplier to include it in an application.

What aspects of the HTML Desktop Toolkit are free with the 5330 and 5340 IP Phones?The HTML Toolkit Components that are being offered for free are as follows:

• HTML Application Manager• HTML Assistant Microsoft FrontPage Plug-in• HTML Application Uploader• HTML Application Templates• HTML Desktop Toolkit Developer Documentation (Programmer's Reference Guide)

Is an off-board server required to run the HTML applications?An off board server should only be required if the application needs to access database information to pull information and display it on the phone or if the application needs to be run from an external web server.

How do I get access to the various vertical market templates?Templates included with the first release of the HTML Desktop toolkit are Hospitality, Retail, Corporate Notice Board, and Company Logo Screen Saver. These are included when you download the HTML Toolkit from Mitel OnLine. Additional templates are planned to be developed for other key vertical markets, such as education, healthcare and financial. Mitel may charge a one-time license fee for access to a Templates and Graphics library for further development of templates. Stay tuned for further updates and release information on the HTML Desktop Toolkit.

Where can I find additional information, such as the developer documentation?Developer documentation will be available on Mitel OnLine, in the Product Documentation library. It is also available in the software download link with the HTML Desktop Toolkit software.

Will the HTML Toolkit be supported on 5235 IP Phones?No, there are no plans to port the existing HTML Desktop Toolkit to the 5235 IP Phone. Mitel believes that the 5330 and 5340 IP Phones are ideal for applications because of the large display area and corresponding button selection.

Can I have HTML applications running only on specific phones or must they run on all phones connected to the 3300 ICP?The toolkit allows you to designate which phones the HTML application will run on. Phones are designated by their directory number (DN). So, developers have the option to run the HTML Applications on specific phones within a customer's business or on all the phones, if required.

Will HTML applications run on Teleworker Solution phones?

Teleworker Solution phones will not support HTML applications in the first release. Support for HTML applications on a Teleworker set will be supported in a follow-on release.

Who can I contact if I need support on the development of HTML desktop applications?Support of the HTML Desktop Toolkit is available through the MiSN Program for MISN Program members. Details of the MiSN Program can be found at www.mitel.com/misn.

Who can I contact to develop customized applications using the HTML Desktop Toolkit?Contact Mitel Professional Services if you require the development of customized applications.

Will Mitel be developing additional vertical market templates?Additional templates are planned to be developed for other key vertical markets, such as education, healthcare and financial. Mitel may charge a one-time license fee for access to a Templates and Graphics library for further development of Templates. Stay tuned for further updates and release information on the HTML Desktop Toolkit.

How can I get the HTML Desktop Toolkit so that I can begin to familiarize myself with the Desktop development environment?The HTML Toolkit is available on Mitel OnLine. Simply log on to Mitel OnLine, and follow:

Mitel OnLine -> Technical Support -> Software Downloads -> IP Desktop Devices -> HTML Desktop Toolkit.