501curelnotes

Release Notes for Cisco Unity Release 5.0(1)Revised April 16, 2008

These release notes contain information on downloading software, new and changed support, new and changed functionality, limitations and restrictions, and open and resolved caveats for Cisco Unity Release 5.0(1).

Note

Items in release notes may be added, or revised to correct or clarify information after the initial publication date (the date the software was released). When an item has been changed, the phrase Added or Revised is included in the text of the item.

ContentsThese release notes contain the following sections:

System Requirements, page 2 Related Documentation, page 6 New and Changed Requirements and SupportRelease 5.0(1), page 6 New FunctionalityRelease 5.0(1), page 16 Changed FunctionalityRelease 5.0(1), page 29 Installation and Upgrade Information, page 37 Limitations and Restrictions, page 46 Caveats, page 48 Documentation Updates, page 57 Troubleshooting Information, page 58 Installing a Cisco Unity Demonstration System, page 58 Installing and Configuring Voice-Recognition Software on a Cisco Unity Server for Demonstration Purposes Only, page 66 Obtaining Documentation, Obtaining Support, and Security Guidelines, page 69

Americas Headquarters: Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA

2008 Cisco Systems, Inc. All rights reserved.

System Requirements

System RequirementsThe following documents list the most current Cisco Unity requirements and are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html:

System Requirements for Cisco Unity Release 5.0 System Requirements, and Supported Hardware and Software for Cisco Unity Bridge 3.1 Networking Options Requirements for Cisco Unity

Compatibility InformationThe following documents list the most current version combinations qualified for use with Cisco Unity and are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_device_support_tables_list.html:

Compatibility Matrix: Cisco Unity and the Software on Subscriber Workstations SCCP Compatibility Matrix: Cisco Unity, the Cisco Unity-CM TSP, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Express SIP Trunk Compatibility Matrix: Cisco Unity and Cisco Unified Communications Manager

Determining the Software VersionThis section contains procedures for determining the version in use for the following software:

Cisco Unity, page 2 Cisco Unity-CM TSP, page 3 Cisco Unity Voice Connector for Microsoft Exchange, page 3 Active Directory Schema Extensions for Cisco Unity with Exchange, page 4 G.729a Audio Codec, page 5 Cisco Personal Communications Assistant Cisco Unity ViewMail for Microsoft Outlook

Cisco UnityTo Determine the Cisco Unity Version in Use by Using the Cisco Unity Administrator

In the Cisco Unity Administrator, go to the System > Configuration > Software Versions page. The Cisco Unity version is displayed in the Cisco Unity Build Number field.

To Determine the Cisco Unity Version in Use by Using the AvCsMgr.exe File (Cisco Unity 3.0(4) and Later)Step 1 Step 2

Browse to the CommServer directory. Right-click AvCsMgr.exe, and click Properties.

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Step 3 Step 4

In the Properties window, click the Version tab. In the Item Name list, click Product Version. The Cisco Unity version is displayed in the Value window.

Cisco Unity-CM TSPTo Determine the Cisco Unity-CM TSP Version in Use by Using the Cisco Unity Telephony Integration ManagerStep 1 Step 2 Step 3

On the Windows Start menu of the Cisco Unity server, click Programs > Cisco Unity > Manage Integrations. The UTIM window appears. In the left pane, click the Cisco Unified CM integration. In the right pane, click Properties. On the Integration tab, the Cisco Unity-CM TSP version is displayed in the TSP Version field.

To Determine the Cisco Unity-CM TSP Version in Use by Using the AvSkinny.tsp FileStep 1

Browse to the applicable directory, depending on the Windows version:Windows 2003 Other versions

Windows\System32 directory WinNT\System32

Step 2 Step 3 Step 4

Right-click AvSkinny.tsp, and click Properties. In the Properties window, click the Version tab. In the Item Name list, click Product Version. The Cisco Unity-CM TSP version is displayed in the Value window.

Cisco Unity Voice Connector for Microsoft ExchangeThis section contains two procedures. Do the procedure for your version of Cisco Unity.To Determine the Voice Connector Version in Use: Cisco Unity 4.0 and Later, Voice Connector 10.0 and LaterStep 1 Step 2

Log on to the Exchange server on which the Voice Connector is installed. In Windows Explorer or My Computer, browse to the applicable directory:Exchange 2000 or Exchange 2003 Exchange 5.5

\VoiceGateway\Bin \Connect\Voice\Bin

Step 3

Right-click GwIvc.exe, and click Properties.

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Step 4 Step 5

Click the Version tab in the Properties window. In the Item Name box, click Product Version to view the product version in the Value box.

To Determine the Voice Connector Version in Use: Cisco Unity 3.0 Through 3.1Step 1 Step 2

Log on to the Exchange server on which the Voice Connector is installed. In Windows Explorer or My Computer, browse to the applicable directory:Exchange 2000 Exchange 5.5

\VoiceGateway\Bin\LocalizedFiles\ENU \Voice\Bin\LocalizedFiles\ENU

Step 3 Step 4

Right-click SetupRes.dll, and click Properties. In the Properties window, click the Version tab to view the File Version.

Active Directory Schema Extensions for Cisco Unity with ExchangeTo View the Version of the Schema ExtensionsStep 1

On the desktop of the server on which ADSchemaSetup was run, open the folder Ldif logs. This folder contains subfolders that are named based on the date on which ADSchemaSetup was run. Open the folder named with the most recent date. This folder contains a separate folder for Avdirmonex2k.ldf (Cisco Unity schema extensions), Omnigateway.ldf (Cisco Unity Bridge extensions), and Vpimgateway.ldf (VPIM extensions).

Step 2

Step 3 Step 4

Open the folder for the appropriate type of schema extensions, and open the file Ldif.log in Notepad. Scroll to the end of the file, and click the last line. There is more than one instance of cisco-Ecsbu-UM-Schema-Version in the file, and you need to locate the last instance that contains a version description. Click Edit > Find, enter cisco-Ecsbu-UM-Schema-Version, and click Up for the direction of the search. Click Find Next one or more times until you find an instance that is followed a few lines down by a line containing the word Description and one of the following, as applicable:

Step 5 Step 6

Cisco Unity Cisco Unity Bridge Cisco Unity VPIM

Note that the version displayed is the Cisco Unity version when the LDIF file was last modified, which may be older than your Cisco Unity version. The following example shows two parts of an ldif.log file for the Avdirmonex2k.ldf extensions for a server that was installed using a version 4.2(1), and then upgraded to 5.0(1):


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51: CN=cisco-Ecsbu-UM-Schema-Version,CN=Schema,CN=Configuration,DC=Media, DC=cisco-uty-123456,DC=cisco,DC=com Entry DN: CN=cisco-Ecsbu-UM-Schema-Version,CN=Schema,CN=Configuration,DC=Media, DC=cisco-uty-123456,DC=cisco,DC=com change: modify Attribute 0) Description:Unity 4.2 Attribute or value exists, entry skipped. ... 106: CN=cisco-Ecsbu-UM-Schema-Version,CN=Schema,CN=Configuration,DC=Media, DC=cisco-uty-123456,DC=cisco,DC=com Entry DN: CN=cisco-Ecsbu-UM-Schema-Version,CN=Schema,CN=Configuration,DC=Media, DC=cisco-uty-123456,DC=cisco,DC=com change: modify Attribute 0) Description:Cisco Unity 5.0 Entry modified successfully.

G.729a Audio CodecWhen the G.729a audio codec has been installed on the Cisco Unity server or on a subscriber workstation, do the following procedure to determine the codec version.To Determine the G.729a Audio Codec Version in UseStep 1

Browse to the applicable directory, depending on the Windows version:Windows 2003 Other versions

Windows\System32 directory WinNT\System32

Step 2 Step 3 Step 4

Right-click Sl_g729a.acm, and click Properties. Click the Version tab. In the Items list, click Product Version. The G.729a audio codec version is displayed in the Value window.

Cisco Personal Communications AssistantTo Determine the Cisco Personal Communications Assistant (PCA) Version in UseStep 1 Step 2 Step 3 Step 4

On the subscriber workstation, log on to the Cisco PCA. Browse to the Cisco Unity Assistant or the Cisco Unity Inbox, as applicable. On any page, click Help. Click the About Cisco Unity topic link on the menu.


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Related Documentation

The Cisco Unity version is displayed. The Cisco PCA version is the same as the Cisco Unity version.

Cisco Unity ViewMail for Microsoft OutlookThere are two ways to determine the version of ViewMail in use on a subscriber workstation. Do either procedure, as applicable.To Determine the ViewMail Version in Use from Add/Remove Programs (ViewMail version 4.05 and Later Only)Step 1 Step 2

On the Windows Start menu on the subscriber workstation, click Settings > Control Panel > Add/Remove Programs. In the Currently Installed Programs list, find ViewMail for Outlook.

To Determine the ViewMail Version in Use from Outlook

In the Outlook Inbox on the subscriber workstation, on the Help menu, click About ViewMail.

Related DocumentationFor descriptions and URLs of Cisco Unity documentation on Cisco.com, refer to the Documentation Guide for Cisco Unity. The document is shipped with Cisco Unity and is available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_documentation_roadmaps_list.ht ml.

New and Changed Requirements and SupportRelease 5.0(1)This section contains information about new and changed requirements and support in the Cisco Unity Release 5.0(1) time frame only. Refer to the release notes of the applicable version for information on new and changed support with earlier versions of Cisco Unity. Release notes for all versions of Cisco Unity are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.


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New and Changed Requirements and SupportRelease 5.0(1)

Active Directory Schema Extensions Required for Cisco Unity with ExchangeSeveral Cisco Unity-specific attributes, an Aux class, and a Structural class were added to Avdirmonex2k.ldf, and the schema was extended in ways that will reduce the need for further schema extensions in the future. For more information, see the white paper Cisco Unity Data and the Directory (All Versions with Microsoft Exchange) at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_white_papers_list.html. For Omnigateway.ldf (Bridge Connector) and Vpimgateway.ldf (VPIM Connector), only the version number was changed. However, if the Active Directory schema was extended for Bridge Networking and/or VPIM Networking in the past and you do not extend the schema with the corresponding Cisco Unity 5.0(1) changes, the Cisco Unity Permissions wizard will not let you proceed. The 5.0(1) extensions must be applied to the Active Directory schema when installing or upgrading to Cisco Unity 5.0(1):

When installing a new Cisco Unity 5.0(1) server, the new schema extensions are applied as part of the schema update you perform during the installation process, as described in the Cisco Unity installation guide. When upgrading a Cisco Unity server to version 5.0(1), the schema updates must be applied at a specific point during the upgrade process. Follow the instructions in the Reconfiguration and Upgrade Guide for Cisco Unity that apply to your upgrade situation.

Note that the changes are backward compatible with earlier versions of Cisco Unity. If you have multiple servers connected through Digital Networking, you can apply the required schema updates in order to upgrade one Cisco Unity server to 5.0(1) even if other servers continue to run earlier versions of Cisco Unity. You can also apply the schema extensions well in advance of upgrading the first server to Cisco Unity 5.0(1). For a list of Cisco Unity version combinations that are supported for networked Cisco Unity servers, refer to the Digital Networking Requirements for Cisco Unity with Exchange section of Networking Options Requirements for Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

Available Languages for Cisco Unity ComponentsThis section lists the languages in which Cisco Unity components are available. Languages added with this release are marked with an asterisk(*).Cisco Personal Communications Assistant

Chinese-Hong Kong SAR, Chinese-PRC, Chinese-Taiwan, Danish-Denmark, Dutch-Belgium, English-United States, French-France, German-Germany, Hungarian-Hungary, Italian-Italy, Japanese-Japan, Korean-Korea, Polish-Poland, Portuguese-Brazil, Russian-Russia, Spanish-Colombia, Spanish-SpainCisco Personal Communications Assistant (PCA) Help

English-United StatesCisco Unity Administrator

English-United States, French-France, German-Germany, Japanese-JapanCisco Unity Administrator Help

English-United States, Japanese-Japan


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Cisco Unity Phone ViewAdded August 31, 2007

Chinese-Hong Kong SAR*, Chinese-PRC*, Chinese-Taiwan*, Danish-Denmark*, Dutch-Netherlands*, English-United States*, French-France*, German-Germany*, Hungarian-Hungary*, Italian-Italy*, Japanese-Japan*, Korean-Korea*, Polish-Poland*, Portuguese-Portugal*, Russian-Russia*, Spanish-Spain*IBM Lotus Domino Unified Communications (DUC) for CiscocsClient

Chinese-Simplified, Chinese-Taiwan, English, English-International, French, German, Italian, Japanese, Korean, Portuguese, Spanish (For information on whether support for other languages has been added, refer to the IBM Lotus Domino website.)IBM Lotus Domino Unified Communications (DUC) for CiscocsAdmin and csServer

English, English-International, French, German, Japanese (For information on whether support for other languages has been added, refer to the IBM Lotus Domino website.)System prompts

Arabic-Saudi Arabia, Chinese-Hong Kong SAR, Chinese-PRC, Chinese-Taiwan, Czech-Czech Republic, Danish-Denmark, Dutch-Belgium, Dutch-Netherlands, English-Australia, English-Canada, English-New Zealand, English-United Kingdom, English-United States, English TTY/TDD-United States, French-Canada, French-France, German-Germany, Hungarian-Hungary, Italian-Italy, Japanese-Japan, Korean-Korea, Norwegian-Bokml, Polish-Poland, Portuguese-Brazil, Portuguese-Portugal, Russian-Russia, Spanish-Colombia, Spanish-Spain, Swedish-SwedenText-to-speech engine

Chinese-Hong Kong SAR, Chinese-PRC, Chinese-Taiwan, Danish-Denmark, Dutch-Netherlands, English-United Kingdom, English-United States, French-Canada, French-France, German-Germany, Italian-Italy, Japanese-Japan, Korean-Korea, Norwegian-Bokml, Portuguese-Brazil, Portuguese-Portugal, Spanish-Spain, Swedish-SwedenViewMail for Outlook

Chinese-Hong Kong SAR, Chinese-PRC, Chinese-Taiwan, Danish-Denmark, Dutch-Netherlands, English-United States, French-France, German-Germany, Hungarian-Hungary, Italian-Italy, Japanese-Japan, Korean-Korea, Polish-Poland, Portuguese-Brazil, Russian-Russia, Spanish-Colombia, Spanish-SpainViewMail for Outlook Help

English-United StatesVoice-recognition engine

English-United StatesProduct documentation for administrators/installers



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Product documentation for end users


Cisco Unity with Domino: Lotus Domino 6.0 and Notes 6.0 Are Not Supported for New Installs of Cisco Unity 5.0(1)On the IBM website, the document End of Service (EOS) of Lotus Notes and Domino 6.0.x indicates that Lotus Notes 6.0.x and Lotus Domino 6.0.x are end of service effective April 30, 2007. As a result, for new Cisco Unity 5.0(1) systems, you cannot install Lotus Notes 6.0.x on the Cisco Unity 5.0(1) server, and you cannot home Cisco Unity 5.0(1) subscriber mailboxes on a Lotus Domino 6.0.x server. However, if you are upgrading from Cisco Unity 4.x to Cisco Unity 5.0(1), you do not need to upgrade Notes or Domino.

Cisco Unity with Exchange: Cisco Unified Personal CommunicatorSubscribers can use Cisco Unified Personal Communicator version 1.2 or later to view, play, and delete Cisco Unity voice messages. Cisco Unified Personal Communicator must be configured to use the IMAP messaging protocol to connect to Cisco Unity. Refer to the Installation Guide for Cisco Unified Personal Communicator at http://www.cisco.com/en/US/products/ps6844/prod_installation_guides_list.html.

Cisco Unity with Exchange: Exchange Server 2007Cisco Unity now supports Exchange 2007 as the message store. Note the following limitations:

Exchange 2007 is supported as the message store only when Cisco Unity is configured as Unified Messaging. Throughout the Cisco Unity documentation, procedures that are done on Exchange servers are different for Exchange 2007. The corresponding Exchange 2007 procedure is provided in the applicable locations. During installation, if you choose an Exchange 2007 server as the partner Exchange server, you must configure offline address books for Outlook 2003 and earlier regardless of which version(s) of Outlook you are using, or Cisco Unity will not function properly. The Cisco Unity installation guide explains the process in greater detail. During installation, if you choose an Exchange 2007 server as the partner Exchange server, you must stop during the Message Store Configuration wizard, run scripts on the Exchange 2007 server to create default Active Directory accounts and Exchange mailboxes, and return to the Cisco Unity server to complete the Message Store Configuration wizard. The Cisco Unity installation guide explains the process in greater detail. The Cisco Unity Voice Connector for Microsoft Exchange, which is required for communicating with another voice-messaging system using AMIS, the Cisco Unity Bridge, or VPIM, can only be installed on an Exchange 2000 or an Exchange 2003 server. A Voice Connector is not currently available for Exchange 2007. If the customer has already configured a pure Exchange 2007 environment, an Exchange 2000 or Exchange 2003 server cannot be added to the environment and, therefore, Cisco Unity functionality that requires the Voice Connector is not available. You cannot use Cisco Unity tools to create mailboxes in Exchange 2007:


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You cannot use Cisco Unity Administrator or Cisco Unity Bulk Import to create Exchange 2007

mailboxes. If you want to create Cisco Unity subscribers whose mailboxes are homed in Exchange 2007, you must create the corresponding Active Directory accounts and Exchange mailboxes first, then create the subscribers by importing their Active Directory data. See the System Administration Guide for Cisco Unity for information on how to create subscribers by importing data from Active Directory. If you are migrating or recovering a system using the Cisco Unity Disaster Recovery tools

(DiRT) and if mailboxes are homed on Exchange 2007, the mailboxes must exist before the restore. DiRT cannot create mailboxes in Exchange 2007. You cannot use BellHop to provide hospitality/PMS functionality when Exchange 2007 is the

message store because BellHop automatically creates mailboxes in Exchange.

Cisco Unity Mobile Message Access for BlackBerry is not supported for Exchange 2007. Exchange 2007 transport rules are not applied to Cisco Unity voice messages. Integrated messaging via IMAP with Exchange 2007 is supported when Cisco Unity voice messages are stored in Exchange 2000 or Exchange 2003. With Exchange 2000 or Exchange 2003, you can store e-mail messages in one Exchange message store, store Cisco Unity voice messages in another message store, and view both types of messages in a Microsoft Outlook Inbox. In this configuration, known as integrated messaging, you: Configure Outlook to use MAPI to communicate with the message store that contains e-mail

(MAPI is required because the e-mail message store commonly also contains calendars and contacts). Configure Outlook to use IMAP to communicate with the message store that contains

Cisco Unity voice messages. (Outlook only supports one MAPI connection at a time.) Enable Exchange rich-text format on Exchange servers, which converts IMAP to

TNEF-encoded IMAP. (If you do not enable rich-text format, voice messages appear in the Outlook Inbox as e-mail messages, so ViewMail for Outlook is not available.) Exchange 2007 does not support TNEF-encoded IMAP, but you can still use an integrated messaging configuration with Exchange 2007 if you store e-mail in Exchange 2007 and store Cisco Unity voice messages in Exchange 2000 or Exchange 2003.

Cisco Unity-CM TSP Version 8.2(1)Cisco Unity-CM TSP 8.2(1) is qualified for use with Cisco Unity version 5.0(1). For information on the Cisco Unity-CM TSP, refer to Release Notes for Cisco Unity-CM TSP Release 8.2(1) at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html. (The Cisco Unity-CM TSP is used only for SCCP integrations with Cisco Unified CM and Cisco Unified CM Express.)

Cisco Unity DocumentationThe section lists new product documentation available with this release.


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Cisco Unity User GuideThe Cisco Unity User Guide has been divided into four guides so that administrators can easily choose content relevant to subscribers based on the features and functionality enabled for them:

User Guide for the Cisco Unity Phone Interface User Guide for the Cisco Unity Assistant Web Tool User Guide for the Cisco Unity Inbox Web Tool User Guide for Accessing Cisco Unity Voice Messages in an E-Mail Client (covers ViewMail for Outlook, DUC for Cisco, and IMAP client access to voice messages)

Note that the default key presses have been removed from procedures in the User Guide for the Cisco Unity Phone Interface. Instead, steps tell subscribers to choose menu options based on the prompts they hear (for example: Step 2 From the Main menu, choose the options Setup Options > Personal Settings > Change Password.). With this change, procedures are relevant for all subscribers, regardless of whether they are enabled for a custom conversation (created with the Custom Key Map utility), the default Cisco Unity conversation, or one of the optional premapped Cisco Unity conversations. Administrators can use the Wallet Card wizard to produce cards that show the key presses for customized conversations and for Cisco Unity premapped conversations. For information on using the wizard, refer to the Subscriber Orientation chapter of the System Administration Guide for Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html. All of the user guidesas well as the User Guide for Mobile Message Access for BlackBerryare available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_user_guide_list.html.

Cisco Unity Integration GuidesCertain Cisco Unity integration guides have been compiled into single books and are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuration_g uides_list.html:

Cisco Unified CM SCCP Integration Guide for Cisco Unity Release 5.0 Cisco Unified CM SIP Integration Guide for Cisco Unity Release 5.0 PIMG Integration Guide for Cisco Unity Release 5.0

Interface Reference Guide for the Cisco Unity AdministratorThis guide to the Cisco Unity Administrator is arranged according to the graphical user interface (GUI) pages in the web application, with chapters for each main area of the interface and sections for each page. Full definitionsincluding default values and minimum and maximum values, where applicableare provided for all fields in the interface. The guide is available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html.

Cisco Unity Voice Connector for Microsoft Exchange 2003/2000 Version 12.0(1)Voice Connector for Exchange 2000 12.0(1) is qualified for use with Cisco Unity version 5.0(1). For information on the Voice Connector, refer to Release Notes for Cisco Unity Voice Connector for Microsoft Exchange 2000 Release 12.0(1) at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.


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We recommend that you use the latest version of the Voice Connector that is supported for your version of Cisco Unity. If you call Cisco TAC with a problem related to networking, the Cisco TAC engineer may require that you upgrade to a newer supported version of the Voice Connector, if one is available. For the most current compatibility information, refer to Networking Options Requirements for Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

Failover When Cisco Unity Servers Are Separated by a FirewallRevised April 16, 2008

If Exchange is the message store, Cisco Unity failover supports connections when the primary and secondary servers are separated by a firewall. However, the primary server cannot be separated by a firewall from:

The partner Exchange server. The domain controller that Cisco Unity monitors for directory updates. The global catalog server that Cisco Unity monitors for directory updates. The global catalog server with which the Cisco Unity MAPI client communicates.

In addition, the partner Exchange server cannot be separated by a firewall from the domain controllers and the global catalog server that the partner server communicates with. Cisco Unity failover was designed with the expectation that the primary server would generally be the active server. When Exchange is the message store and the secondary server is separated from any of the listed servers by a firewall, the secondary server must be used as the active server only for brief periods. The problem with the primary server must be resolved promptly, and the primary server must be made the active server again at the earliest opportunity. If IBM Lotus Domino is the message store, the Cisco Unity servers cannot be separated by a firewall from:

One another. The Domino message store servers. The domain controller on which the Cisco Unity installation and services accounts were created.

If the system includes a Cisco Unity voice recognition server, the primary and secondary Cisco Unity servers must be on the same side of the firewall as the Cisco Unity voice recognition server. For details on the TCP/UDP ports that must be opened in a firewall to allow communication between Cisco Unity and other servers, refer to the IP Communications Required by Cisco Unity chapter in the Security Guide for Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html.

IMAP and Cisco Unity Inbox Limits Increased for Selected ServersThe maximum number of Cisco Unity subscribers who are using an IMAP e-mail client and/or using the Cisco Unity Inbox to access voice messages has been increased to 4000 subscribers for selected servers when the Exchange message store is installed on a separate server. The limits will be increased for additional servers as we have time to test after Cisco Unity 5.0 has been released. For the limits for specific servers, see the Cisco Unity Supported Platforms List at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_data_sheets_list.html.


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Microsoft Service Packs Required with Cisco UnityFor the most current list of all required and recommended Microsoft service packs, refer to the Software RequirementsCisco Unity Server section of Cisco Unity 5.0 System Requirements at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

Mobile Message Access for BlackBerry Available for Use with Cisco Unity Unified Messaging with DominoCisco Unity Mobile Message Access for BlackBerry version 1.1(1) has been qualified for use with Cisco Unity version 5.0(1) in a Unified Messaging configuration with Domino as the message store and BlackBerry Enterprise Server version 4.1(1). Refer to Release Notes for Cisco Unity Mobile Message Access for BlackBerry Release 1.1(1) at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html. Before you offer Mobile Message Access for BlackBerry to subscribers in your organization, review the following information:

Setting Up Mobile Message Access for BlackBerry (Unified Messaging Configurations Only) in the Setting Up Subscriber Workstations chapter of the System Administration Guide for Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html. The User Guide for Mobile Message Access for BlackBerry at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_user_guide_list.html.

Mobile Message Access for BlackBerry Version 1.0(1) Is No Longer SupportedBeginning with version 5.0(1), Mobile Message Access for BlackBerry Version 1.0(1) is not supported for use with Cisco Unity. You must upgrade to Mobile Message Access for BlackBerry Version 1.1(1).

Phone System Integrations Qualified for Use with Cisco UnityThe following phone system integrations have been qualified for use with Cisco Unity since the last release:

Cisco Unified CM 4.3 (SCCP integrations only) Cisco Unified CM 5.1 (SCCP and SIP trunk integrations) Cisco Unified CM 6.0 (SCCP and SIP trunk integrations) Cisco Unified CM Express 4.1 (SCCP and SIP trunk integrations) Mitel SX-2000 (digital integration through PIMG units) NEC NEAX 2400 (serial MCI integration through TIMG units)


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Nortel SL-100 (serial SMDI integration through PIMG units) Phone systems capable of a serial (SMDI, MCI, or MD-110) Integration through PIMG units

For the most current list of all supported phone system integrationsincluding integrations qualified since the release of Cisco Unity version 5.0(1)refer to the Supported Phone System Integrations section of Supported Hardware and Software, and Support Policies for Cisco Unity Release 5.x at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

Software Qualified for Use on Cisco Unity Subscriber WorkstationsThe following software has been qualified for use on Cisco Unity subscriber workstations:Cisco Unity with Domino

Firefox version 2.x.x and later on the following operating systems: Linux Windows

Internet Explorer version 7.0.x and later on Windows XP and Windows Vista. When you run Internet Explorer 7 on Vista, you must disable protected mode for trusted sites and add the URL of the Cisco Personal Communications Assistant to the list of trusted sites. The following versions of Microsoft Windows Vista are qualified for use on subscriber workstations: Windows Vista Enterprise (x86) Windows Vista Business (x86) Windows Vista Business N (x86)

Cisco Unity with Exchange

Cisco Unity ViewMail for Microsoft Outlook version 5.0(1) Firefox version 2.x.x and later on the following operating systems: Linux Windows

Internet Explorer version 7.0.x and later on Windows XP and Windows Vista. When you run Internet Explorer 7 on Vista, you must disable protected mode for trusted sites and add the URL of the Cisco Personal Communications Assistant to the list of trusted sites. The following versions of Microsoft Windows Vista are qualified for use on subscriber workstations: Windows Vista Enterprise (x86) Windows Vista Business (x86) Windows Vista Business N (x86)

For the most current version combinations of software qualified for use on subscriber workstationsincluding software qualified since the release of Cisco Unity version 5.0(1)refer to Compatibility Matrix: Cisco Unity and the Software on Subscriber Workstations at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_device_support_tables_list.html.


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Software That Is No Longer Supported for Use on Cisco Unity Subscriber WorkstationsBeginning with Cisco Unity version 5.0(1), the following software is not supported for use on Cisco Unity subscriber workstations:Cisco Unity with Domino

Internet Explorer version 5.5

Cisco Unity with Exchange

Internet Explorer version 5.5

For the most current version combinations of software qualified for use on subscriber workstationsincluding software qualified since the release of Cisco Unity version 5.0(1)refer to Compatibility Matrix: Cisco Unity and the Software on Subscriber Workstations at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_device_support_tables_list.html.

Standby RedundancyRevised April 16, 2008

The standby redundancy feature uses failover functionality to provide duplicate Cisco Unity servers for disaster recovery. The primary server is located at the primary facility, and the secondary server is located at the disaster-recover facility. Instructions for configuring this feature are in the applicable Failover Configuration and Administration Guide for Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_feature_guides_list.html. Standby redundancy functions in the following manner:

Data is replicated to the secondary server, with the exceptions noted in the About Cisco Unity Failover chapter of the Failover Configuration and Administration Guide for Cisco Unity. Automatic failover is disabled. In the event of a loss of the primary server, the secondary server is manually activated.

When Microsoft Exchange is the message store, the primary server cannot be separated by a firewall from:

The partner Exchange server. The domain controller that Cisco Unity monitors for directory updates. The global catalog server that Cisco Unity monitors for directory updates. The global catalog server with which the Cisco Unity MAPI client communicates.

In addition, the partner Exchange server cannot be separated by a firewall from the domain controllers and the global catalog server that the partner server communicates with. Standby redundancy was designed with the expectation that the primary server would generally be the active server. When Exchange is the message store and the secondary server is separated from any of the listed servers by a firewall, the secondary server must be used as the active server only for brief periods. The problem with the primary server must be resolved promptly, and the primary server must be made the active server again at the earliest opportunity.


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New FunctionalityRelease 5.0(1)

When IBM Lotus Domino is the message store, the Cisco Unity servers cannot be separated by a firewall from:

One another. Domino message store servers. The domain controller on which the Cisco Unity installation and services accounts were created.

For details on the TCP/UDP ports that must be opened in a firewall to allow communication between Cisco Unity and other servers, refer to the IP Communications Required by Cisco Unity chapter in the Security Guide for Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html.

Utility Updates in the Cisco Unity Tools DepotUpdates to utilities in the Cisco Unity Tools Depot are frequently posted between Cisco Unity releases. The updates commonly do not apply to a specific release, so we do not list the tools that have been updated since the last version of Cisco Unity. However, you can sign up to be notified when the utilities posted on the Cisco Unity Tools website are updated. Go to http://ciscounitytools.com, and click Sign Up Here. Most of the utilities in the Tools Depot are also available on the Cisco Unity Tools website (http://ciscounitytools.com). If the Cisco Unity server is connected to the Internet and you run a Tools Depot utility that is available on the Cisco Unity Tools website, the utility automatically checks to see whether an updated version is available. If the Cisco Unity server is not connected to the Internet, we recommend that you check the Cisco Unity Tools website to determine whether a later version of the utility is available. Some utilities work only with selected versions of Cisco Unity. If a utility does not appear in the Tools Depot, it does not work with the version of Cisco Unity currently running. The Cisco Unity Tools Depot is a collection of utilities that perform a variety of administration, audio management, diagnostic, reporting, and phone system integration functions. To display the Tools Depot, double-click the Cisco Unity Tools Depot icon on the Cisco Unity server desktop or click Programs > Unity > Cisco Unity Tools Depot on the Windows Start menu. The left pane of the Tools Depot lists all of the available utilities by category. To display Help for a utility, click the name in the left pane. To run the utility, double-click the name.

New FunctionalityRelease 5.0(1)This section contains information about new functionality for Cisco Unity Release 5.0(1) only. Refer to the release notes of the applicable version for information on new functionality in earlier versions of Cisco Unity. Release notes for all versions of Cisco Unity are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html. Note that the Cisco Unity Tools website may offer scripts and applications that were not included in Cisco Unity 5.0(1). Some offerings may not be supported by Cisco TAC. Refer to http://www.ciscounitytools.com/ for information.


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Cisco Unity Conversation EnhancementsThe Cisco Unity conversationalso known as the TUI (telephone user interface)has been enhanced in several ways. The enhancements are described in the following sections:

Cisco Unity with Domino: Full Mailbox Warnings, page 17 Cisco Unity with Domino: Full Mailbox Check When an Outside Caller Attempts to Leave a Message, page 17 Configuring the Behavior for Replying to All Recipients of a Message, page 18 Conversation Settings Added to the Cisco Unity Assistant, page 18 Conversation Timeout Setting Added to Cisco Unity Administrator, page 19 Custom Keypad Mapping Conversations Can Be Reset to Cisco Internal Mappings, page 20 Customizing the Subscriber Setup Options Menu, page 20 Dropped Call Recovery, page 21 Offering More Options at the Main Menu, page 21 Offering the Option to Revert to Default Message Playback Speed, page 22 Press-or-Say Phone Input Style, page 22 Specifying Per Subscriber the Addressing Order When Sending or Forwarding Messages, page 22 Specifying Per Subscriber the Amount of Time to Skip Back or Ahead When Rewinding or Fast-Forwarding Messages, page 23 Specifying Per Subscriber the Conversation Styles Offered in the Cisco Unity Assistant, page 23 Specifying Per Subscriber Whether Messages Are Sent Upon Hang-Up, page 23 Spoken Commands, page 24

For a summary of changes made to the default settings and functionality for the Cisco Unity conversation and the Cisco PCA applications for Cisco Unity 5.0(1), see the Changed FunctionalityRelease 5.0(1) section on page 29.

Cisco Unity with Domino: Full Mailbox WarningsWhen subscribers who have a full mailbox log on to Cisco Unity by phone, Cisco Unity alerts them that their mailbox is full, asks them to delete some messages, and will not allow them to send any new messages while their mailbox is full. A subscriber with a full mailbox hears the following prompt: Your inbox is full, you cannot send or receive new messages. Delete some messages now. In previous versions, Cisco Unity alerted subscribers of their full mailbox after they attempted to send messages.

Cisco Unity with Domino: Full Mailbox Check When an Outside Caller Attempts to Leave a MessageCisco Unity can be enabled to check whether a subscriber mailbox is full when an outside caller tries to leave a message for the subscriber. When the mailbox is full, the outside caller hears the following prompt: You cannot record a message for . This mailbox is full. After playing the prompt, Cisco Unity transfers the caller back to the Opening Greeting and logs the following message to the Windows Application Event log: The mailbox for [Alias: subscriber alias] is full. The subscriber cannot send or receive new voice messages until mailbox size is reduced. Mailbox size limits are specified in the message store, not Cisco Unity.


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By default, the feature is turned off, and Cisco Unity does not check if a subscriber mailbox is full before allowing an outside caller to leave a message. Messages that are left for subscribers with full mailboxes are delivered to the Unaddressed Messages distribution list, which should be monitored by the Cisco Unity system administrator or another subscriber. To enable the feature, configure the following settings in the Advanced Settings Tool:

Conversation - Full Mailbox Check Feature Conversation - Full Mailbox Check Prompt

Note that enabling full-mailbox checks for outside callers does not affect how Cisco Unity handles messages from other Cisco Unity subscribers to a full mailbox; subscribers who send messages to a full mailbox will receive a non-delivery receipt (NDR). Also, Cisco Unity behaves as if the full-mailbox check feature is disabled when:

An outside caller leaves a message for a call handler whose recipient is a distribution list (for example, the default recipient for the Operator call handler is the Unaddressed Messages list). An outside caller leaves a message for an interview handler.

Configuring the Behavior for Replying to All Recipients of a MessageBy default, when a subscriber replies to all recipients of a message, Cisco Unity does not indicate to the subscriber how large the recipient list is. You can configure Cisco Unity to warn subscribers when the recipient list is greater than a number that you specify. When the original message includes at least one Public Distribution list or if the number of recipients is equal to or greater than the value you specify, subscribers will hear This reply-to-all contains many recipients. To continue recording, press 1. To review the original recipient list, 2. To cancel, *. You use the Advanced Settings Tool to enable this feature. The setting is called ConversationReply-to-All Warning. For information on other changes to the behavior when replying to all recipients of a message, see the Conversation Behavior for Replying to All Recipients of a Message section on page 29.

Conversation Settings Added to the Cisco Unity AssistantMany conversation settings have been added to the Cisco Unity Assistant so that subscribers can adjust their values. On Phone Menu Preferences page, the following settings have been added:

Conversation Style. In previous versions, this field was available only in the Cisco Unity Administrator and Bulk Edit. See also the Specifying Per Subscriber the Conversation Styles Offered in the Cisco Unity Assistant section on page 23. Use Press-or-Say Phone Input Style (Includes Voice Addressing). This setting represents new Cisco Unity functionality. See also the Press-or-Say Phone Input Style section on page 22. Address Message, Then Record It. This setting represents new Cisco Unity functionality. See also the Specifying Per Subscriber the Addressing Order When Sending or Forwarding Messages section on page 22. Confirm Addressee by Name. In previous versions, this field was available only in the Cisco Unity Administrator and Bulk Edit. Continue Adding Names After Each Addressee. In previous versions, this field was available only in the Cisco Unity Administrator and Bulk Edit.


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Send Message When Subscriber Hangs Up or Call Is Disconnected. This setting represents new Cisco Unity functionality. See also the Specifying Per Subscriber Whether Messages Are Sent Upon Hang-Up section on page 23. New Messages Automatically. In previous versions, this field was available only in the Cisco Unity Administrator and Bulk Edit. Do Not Play the Record your message at the tone Prompt). In previous versions, this field was available only in the Cisco Unity Administrator and Bulk Edit. After Playing a Menu, Wait Milliseconds For Me To Press the First Key. In previous versions, this field was available only in the Cisco Unity Administrator and Bulk Edit. Wait Milliseconds For Additional Key Presses When Entering Names, Extensions, and Passwords. In previous versions, this field was available only in the Cisco Unity Administrator and Bulk Edit. Wait Milliseconds For Additional Key Presses When Entering Phone Menu Commands. In previous versions, this field was available only in Bulk Edit. Repeat Menu Times When I Do Not Respond. In previous versions, this field was available only in the Cisco Unity Administrator and Bulk Edit. When I Fast-Forward Messages, Skip Ahead Seconds. This setting represents new Cisco Unity functionality. See also the Specifying Per Subscriber the Amount of Time to Skip Back or Ahead When Rewinding or Fast-Forwarding Messages section on page 23. When I Rewind Messages, Skip Back Seconds. This setting represents new Cisco Unity functionality. Specifying Per Subscriber the Amount of Time to Skip Back or Ahead When Rewinding or Fast-Forwarding Messages section on page 23. Ask Me To Confirm Deletions of New and Saved Messages. In previous versions, this field was available only in the Cisco Unity Administrator and Bulk Edit. Mark a Message As Saved Upon Hang-up or Disconnection. In previous versions, this field was available only in the Cisco Unity Administrator and Bulk Edit. Include Receipts in Message Locator Searches. In previous versions, this field was available only in the Cisco Unity Administrator and Bulk Edit. Enable DCR for Calls Dropped During Message Playback. This setting represents new Cisco Unity functionality. See also the Dropped Call Recovery section on page 21. Enable DCR for Calls Dropped While Addressing or Recording Messages. This setting represents new Cisco Unity functionality. See also the Dropped Call Recovery section on page 21.

On Greeting page, the following setting has been added:

On the Advanced Settings page, the following settings have been added:

Conversation Timeout Setting Added to Cisco Unity AdministratorBy default, when outside callers or subscribers respond to a phone menu by pressing a key that represents the first digit of more than one possible key combination, Cisco Unity waits 1,500 milliseconds (one and a half seconds) for additional key presses before acting. For example, in the After Message menu for the standard conversation, subscribers can press 4 to reply to a message, 42 to reply to all, or 44 to call the subscriber. Thus, when subscribers press 4 after listening to a message, Cisco Unity waits one and a half seconds before responding to give subscribers a chance to press an additional key. For those who prefer that Cisco Unity respond more quickly or more slowly in waiting for additional key presses, you can adjust the response timeouts.


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You can adjust the response timeout setting for all subscribers and outside callers by using the Wait Milliseconds For Additional Key Presses When Entering Phone Menu Commands field on the System > Configuration > Settings page in the Cisco Unity Administrator. You can also adjust this setting for individual subscribers or groups of subscribers using the applicable Conversation page for a subscriber template or an individual subscriber in the Cisco Unity Administrator or in the Bulk Edit utility. Subscribers can also adjust this setting themselves on the Advanced Settings page in the Cisco Unity Assistant. In earlier versions, you adjusted a setting in the Advanced Settings Tool to specify the response timeout setting for all subscribers and outside callers associated with a Cisco Unity server or you could adjust this setting for individual subscribers only in the Bulk Edit utility and the default value was 1,000 milliseconds. If you are upgrading to Cisco Unity version 5.0(1), see the Conversation Settings Removed from Advanced Settings Tool section on page 30. If you are upgrading to Cisco Unity version 5.0(1), the existing value of the setting is retained. Note that the Wait Milliseconds For Additional Key Presses When Entering Names, Extensions, and Passwords setting is a similar timeout setting which has been reworded to clarify the difference between the two timeout settings.

Custom Keypad Mapping Conversations Can Be Reset to Cisco Internal MappingsThe Custom Key Map utility allows you to reset a Custom Keypad Mapping conversation to the keys that Cisco uses in our internal deployment. The new functionality can be used with Cisco Unity version 4.2(1) and later. The Custom Key Map utility allows you to edit the key mappings associated with several Custom Keypad Mapping conversations, which can be assigned to subscribers on the Conversation page in the Cisco Unity Administrator or by subscribers themselves on the Phone Menu Preferences page in the Cisco Unity Assistant. The Custom Key Map utility can be found in the Cisco Unity Tools Depot.

Customizing the Subscriber Setup Options MenuUsing the Custom Key Map utility, you can specify whether the following options are offered to subscribers as part of the Setup Options menu:

Greetings Message Settings Message Notification Fax Delivery Menu Style Private Lists

Personal Settings Transfer Settings

When the Greetings, Personal Settings, and Transfer Settings menus are specified, all options in those menus are also included. Only the options in the Message Settings menu can be specified individually. The Custom Key Map tool allows you to edit the key mappings associated with several Custom Keypad Mapping conversations, which can be assigned to subscribers on the Conversation page in the Cisco Unity Administrator or by subscribers themselves on the Phone Menu Preferences page in the Cisco Unity Assistant. The Custom Key Map tool can be found in the Cisco Unity Tools Depot.


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Dropped Call RecoveryIf subscribers inadvertently disconnect while listening to or sending messages, Dropped Call Recovery allows them to call back into Cisco Unity within a specified period of time and resume the activity without losing their place. When enabled for dropped calls during message playback, the setting applies when the call terminates while a subscriber is listening to new or saved messages. It does not apply if a subscriber is listening to deleted messages, receipts, or if a subscriber is listening to messages by using the dynamic Message Locator option. By default, the recovery time period for calls dropped during message playback is five minutes. If the subscriber calls back during the specified period of time, the subscriber will be able to continue listening to the message. Note that if the Mark a Message as Saved Upon Hang-up or Disconnection option is also enabled for a subscriber and the subscriber was disconnected while listening to a new message, the message will remain marked as new until the recovery time period has expired. When enabled for calls dropped while addressing or recording messages, the setting applies when the call terminates while a subscriber is sending a new message, replying to, or forwarding a message. If the message has at least one addressee or a recording and there is a disconnect, it will be held for the specified period of time before sending. By default, the recovery time period for calls dropped while addressing or recording messages is three minutes. If the subscriber calls back into the mailbox during that time, the subscriber will be offered the option to review the message, cancel it, or send it as is. If the subscriber does not call back during that time and the message has at least one addressee and a recording, the message will only be sent if the subscriber has the Send Message When Subscriber Hangs Up or Call Is Disconnected option enabled. If the Send Message When Subscriber Hangs Up or Call Is Disconnected option is disabled, the message will be discarded. You can enable and specify the time frames for Dropped Call Recovery on the applicable Conversation page for a subscriber template or an individual subscriber in the Cisco Unity Administrator, or by using the Bulk Edit utility. Subscribers can also enable and adjust the Dropped Call Recovery settings themselves on the Advanced Settings page in the Cisco Unity Assistant. For more information, refer to the Dropped Call Recovery section in the Managing Conversation Settings That Are Controlled by Subscriber or Subscriber Template Settings chapter of the System Administration Guide for Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html. In earlier versions, you could adjust unsupported settings in the Advanced Settings Tool to turn on a beta first look version of the Dropped Call Recovery feature for all subscribers associated with a Cisco Unity server. The Dropped Call Recovery settings in Advanced Settings Tool have been removed. If you are upgrading to Cisco Unity version 5.0(1), the values of the settings are not retained.

Offering More Options at the Main MenuUsing the Custom Key Map tool, you can specify whether the following options are added to the Main menu:

Subscriber System Transfer Greetings Administrator Broadcast Message Administrator

The Custom Key Map tool allows you to edit the key mappings associated with several Custom Keypad Mapping conversations, which can be assigned to subscribers on the Conversation page in the Cisco Unity Administrator or by subscribers themselves on the Phone Menu Preferences page in the Cisco Unity Assistant. The Custom Key Map tool can be found in the Cisco Unity Tools Depot.


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Offering the Option to Revert to Default Message Playback SpeedUsing the Custom Key Map tool, you can map a key that when pressed during message playback will revert the message playback speed to the subscribers default playback speed. The key would be used by subscribers who have changed the playback speed and want to go back to their default speed while listening to a message. The Custom Key Map tool allows you to edit the key mappings associated with several Custom Keypad Mapping conversations, which can be assigned to subscribers on the Conversation page in the Cisco Unity Administrator or by subscribers themselves on the Phone Menu Preferences page in the Cisco Unity Assistant. The Custom Key Map tool can be found in the Cisco Unity Tools Depot.

Press-or-Say Phone Input StyleThe Press-or-Say phone input style gives subscribers the options of pressing the key or saying the number that corresponds to a menu option. In addition, when addressing messages or adding names to private lists, subscribers can say the names of recipients instead of spelling them by using the phone keypad. To improve the accuracy of name recognition, you can enter alternate spellings for the names of individual subscribers. Alternate spellings are entered on the Alternate Name page for individual subscribers in the Cisco Unity Administrator. For more information, see the Managing Voice-Recognition Features chapter in the System Administration Guide for Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html. You enable the Press-or-Say input style on the applicable Conversation page for a subscriber template or an individual subscriber in the Cisco Unity Administrator, or by using the Bulk Edit utility. If voice-recognition features are enabled for subscribers, then subscribers can enable or disable the Press-or-Say input style over the phone or using the Cisco Unity Assistant. For information on configuring the Press-or-Say phone input style, see the Managing Voice-Recognition Features chapter in the System Administration Guide for Cisco Unity. For information on using this input style, see the Using the Press-or-Say Phone Input Style chapter in the User Guide for the Cisco Unity Phone Interface at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_user_guide_list.html. The Press-or-Say feature requires an additional server running voice-recognition software. See the Voice Recognition section on page 28, under New FunctionalityRelease 5.0(1).

Specifying Per Subscriber the Addressing Order When Sending or Forwarding MessagesBy default, when subscribers send or forward messages to other subscribers or distribution lists, Cisco Unity prompts subscribers to address the message first and then record it. You can customize the subscriber conversation so that Cisco Unity prompts subscribers to record a message or introduction before prompting them to address it. You specify the addressing order on the applicable Conversation page for a subscriber template or an individual subscriber in the Cisco Unity Administrator, or by using the Bulk Edit utility. Subscribers can also adjust the message addressing order themselves on the Phone Menu Preferences page in the Cisco Unity Assistant. In earlier versions, you adjusted a setting in the Advanced Settings Tool to specify the message addressing order for all subscribers associated with a Cisco Unity server. If you are upgrading to Cisco Unity version 5.0(1), see the Conversation Settings Removed from Advanced Settings Tool section on page 30.


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Specifying Per Subscriber the Amount of Time to Skip Back or Ahead When Rewinding or Fast-Forwarding MessagesBy default, when subscribers are listening to messages, when they rewind or fast-forward the message, Cisco Unity skips back or ahead in the message by five seconds. You can specify the amount of time Cisco Unity skips back or ahead in the message on the applicable Conversation page for a subscriber template or an individual subscriber in the Cisco Unity Administrator, or by using the Bulk Edit utility. Subscribers can also adjust the amount of time Cisco Unity skips back or ahead in the message themselves on the Advanced Settings page in the Cisco Unity Assistant.

Specifying Per Subscriber the Conversation Styles Offered in the Cisco Unity AssistantYou can specify the conversation styles that are offered to subscribers in the Cisco Unity Assistant. For example, you may want subscribers to choose among only the standard, Optional 1, and Alternate Keypad Mapping N conversations. You select the conversation styles on the applicable Conversation page for a subscriber template or an individual subscriber in the Cisco Unity Administrator, or by using the Bulk Edit utility. If you do not select any conversation style to be offered in the Cisco Unity Assistant, subscribers will see only the conversation style that you have assigned to them in the Cisco Unity Administrator. In earlier versions, conversation style was not exposed in the Cisco Unity Assistant.

Specifying Per Subscriber Whether Messages Are Sent Upon Hang-UpYou can change how Cisco Unity behaves when calls are disconnected while subscribers are in the process of sending, replying to, or forwarding a message. Calls can be intentionally or unintentionally disconnected when a subscriber hangs up or a cell phone loses its charge or signal. By default, Cisco Unity sends the message if the call is disconnected in the following circumstances:

When a subscriber is replying to or sending a message - As long as the message has at least one recipient and the recording is longer than the value entered in the Discard Any Recording Less Than Seconds field on the System > Configuration > Recordings page in the Cisco Unity Administrator. This means that Cisco Unity sends the message even though the subscriber may not have finished recording or addressing the message. When a subscriber is forwarding a message - As long as the message has at least one recipient. This means that Cisco Unity sends the message even though the subscriber may not have recorded an introduction or completely addressed the message.

You specify whether messages are sent upon hang-up on the applicable Conversation page for a subscriber template or an individual subscriber in the Cisco Unity Administrator, or by using the Bulk Edit utility. Subscribers can also adjust the setting themselves on the Phone Menu Preferences page in the Cisco Unity Assistant. This setting does not apply to messages left by outside callers. By adjusting the default value of the setting, you can alter Cisco Unity behavior so that Cisco Unity will not send messages unless subscribers have pressed # to confirm that they are ready to send their message. Thus, if the call is disconnected before a subscriber has a chance to do so, Cisco Unity deletes the message rather than sending it. Note that if the subscriber has dropped call recovery enabled for calls dropped while addressing or recording messages, messages that are sent upon hang-up will not be sent until the time period for dropped call recovery has expired.


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In earlier versions, you adjusted a setting in the Advanced Settings Tool to specify the message addressing order for all subscribers associated with a Cisco Unity server. If you are upgrading to Cisco Unity version 5.0(1), see the Conversation Settings Removed from Advanced Settings Tool section on page 30.

Spoken CommandsThe Spoken Commands feature enables subscribers using the Press-or-Say input style to say the name of a menu option, as an alternative to pressing the touchtone key or saying the key number that corresponds to the menu option. For example, instead of saying Three or pressing the three touchtone key to delete a message, subscribers can now also say Delete. Subscribers who do not have the Press-or-Say input style enabled may only press touchtone keys to respond to menu options. The standard and custom conversation versions support spoken commands. Spoken commands are available only for options from the Main menu and when listening to or sending voice messages. To access other parts of the conversation, such as Greetings and Personal Settings under the Setup menu, subscribers must still press or say the name of the applicable touchtone key. For information on how to enable and use spoken commands, as well as a full list of available spoken commands, see the Release Notes for Spoken Commands in Cisco Unity 5.0(1) document at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.

Cisco Unity Feature ScriptsCisco Unity includes a set of sample communication scripts that describe Cisco Unity 5.0 (1) and Cisco Unity 4.2(1) features. The scripts are text files located in the \\commserver\feature_script\ directory. You can use the scripts as they are written, or customize them to suit the needs of your organization, to record voice messages that promote Cisco Unity to subscribers and explain how these features can improve their productivity. For more information on using and customizing the feature scripts, refer to the Sample Communication Scripts section in the Subscriber Orientation chapter of the System Administration Guide for Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html.

Cisco Unity with Exchange: Message Store Configuration Wizard Prompts You to Enable Circular LoggingEach new voice message is saved in an Exchange transaction log and then is copied from the log to the Exchange message store when system resources are available. If the message store is corrupted or destroyed, you can use the last backup of the message store plus the transaction logs to restore the message store (assuming the transaction logs are stored in a different location than the message store and therefore were not destroyed along with the message store). After you back up the message store by using Exchange-aware backup software, the backup software clears the transaction logs. At this point, the backup reflects the current state of the message store, so the transaction logs are no longer required to restore the message store. You can configure logging in one of two ways: either the existing logs are regularly overwritten, or the existing logs are never overwritten. Overwriting the existing logs is known as circular logging.


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By default, Exchange circular logging is disabled, which means that transaction logs grow until you back up the Exchange database with Exchange-aware backup software, or until the hard disk fills up and the server on which Exchange is installed stops functioning. For customers who install Cisco Unity in a Voice Messaging configuration, we have added a page to the Message Store Configuration Wizard that allows you to change the circular-logging setting for any message store in the forest for which circular logging is turned off. The new page only appears if the Cisco Unity licenses do not include any Unified Messaging subscribers and if circular logging is disabled for any of the message stores in the forest.

Cisco Unity with Exchange: Trusted Internet Subscribers and Trusted Internet LocationsTrusted Internet Subscribers are a new type of subscriber. Trusted Internet Locations are a new type of delivery location. They are both used in conjunction with Secure Messaging. Trusted Internet Subscribers are Internet Subscribers that are trusted with decrypted secure messages. Trusted Internet subscribers must be associated with a Trusted Internet Location. Based on the security settings of the Trusted Internet location, secure messages to Trusted Internet subscribers are decrypted by the Cisco Unity Voice Connector for Microsoft Exchange before they are sent by the Exchange server. (Messages to regular Internet subscribers are sent directly by the Exchange server and cannot be decrypted and therefore cannot be played by the recipient.) For more information on changes to the Secure Messaging feature see the Cisco Unity with Exchange: Private Secure Messaging section on page 32.

Custom Key Map Wallet Card Wizard EnhancementsThe wizard allows you to specify the key press mappings to include on the card for the Main, During Message, After Message, and Send menus. In addition, the generated wallet card includes Entering Recipients and Selecting Recipients menus instead of During Message shortcuts.

Distribution of Microsoft Updates Recommended for Use with Cisco UnityBeginning with the release of Cisco Unity 5.0, we will no longer post English, French, German, and Japanese versions of the Microsoft updates that are recommended for use with Cisco Unity. Instead, Microsoft updates, in English only, will be included in a new Cisco Unity Server Updates wizard, available at http://www.cisco.com/cgi-bin/tablebuild.pl/unity_msft_updates. The Cisco Unity Server Updates wizard will be updated once a month, after Microsoft releases new updates for the affected software. To use the Cisco Unity Server Updates wizard to install Microsoft updates for Windows, SQL Server 2000 or MSDE 2000, Internet Explorer, and Exchange, you must install the English-language version of Windows. If you install Windows in French, German, or Japanese, the Server Updates wizard will not run; you must download Microsoft updates from the Microsoft website. The currently shipping Cisco Unity Platform Configuration discs (PCDs) install Windows in English and allow you to choose the language in which the Windows user interface appears (English, French, German, or Japanese). Therefore, if you use a PCD to install Windows, you can use the Cisco Unity Server Updates wizard to install the Microsoft updates recommended for use with Cisco Unity.


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Monitoring Messages RemotelyThe Remote Message Monitor feature allows subscribers to be notified on a remote phone such as a mobile phone when their primary extension is called, and provides them with two options for managing the call:

To listen to the message as the caller records it. To connect to the caller who is recording the message.

For information on enabling Remote Message Monitor, refer to the Remote Message Monitor section in the Managing Phone View Features and Remote Message Monitor chapter in the System Administration Guide for Cisco Unity, at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html. Note that the feature is available only for Cisco Unified CM phone system integrations.

Phone View FeaturesPhone View features allow subscribers to see Cisco Unity information on the LCD screens of their Cisco Unified IP Phones.Visual Message LocatorSupported for use with Cisco Unity with Exchange Only

When Visual Message Locator is enabled, subscribers can use their phone displays to select a message to play back when they search for the following types of messages:

All new voice messages All voice messages Messages from a particular user Messages from all outside callers Messages from a particular outside caller

Message MonitoringSupported for use with Cisco Unity with Domino and Cisco Unity with Exchange

When Message Monitor is enabled, subscribers can monitor callers who are in the process of recording messages, and do the following:

Listen to the message as the caller records it. Connect to the caller who is recording the message. While on another call, listen to a message as the caller records it. While monitoring a call, give the caller the option of continuing to record the message or connecting to the subscriber.

Multilingual SupportWith Cisco Unity with Domino and Cisco Unity with ExchangeAdded August 31, 2007

Cisco Unity supports the following languages for Phone View features: Chinese-Hong Kong SAR, Chinese-PRC, Chinese-Taiwan, Danish-Denmark, Dutch-Netherlands, English-United States, French-France, German-Germany, Hungarian-Hungary, Italian-Italy, Japanese-Japan, Korean-Korea, Polish-Poland, Portuguese-Portugal, Russian-Russia, Spanish-Spain. Language support is limited for subscribers using Cisco Unified CallManager version 4.x on the 7940 or the 7960 Cisco IP phones. For these configurations, English may be provided instead of the expected language.


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Note

If subscriber caller names do not display correctly in Message Monitor, you may need to install supplemental language support via the Windows Regional and Languages Administration tool. The files for most languages are installed on your computer automatically by Microsoft Windows, but you may need to do this step if the names are stored on the Cisco Unity server using characters from any of the following languages:

Complex script and right-to-left languages including Arabic, Armenian, Georgian, Hebrew, the Indic languages, Thai, and Vietnamese. East Asian languages including Chinese, Japanese, and Korean.

See your Microsoft Windows documentation for using the Windows Regional and Languages Administration tool to install additional languages.More information about Phone View

For information on configuring and enabling Phone View, refer to the Phone View Features section in the Managing Phone View Features and Remote Message Monitor chapter of the System Administration Guide for Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html. For Phone View requirements, refer to the Requirements for Cisco Unity Phone View section of System Requirements for Cisco Unity Release 5.0 at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html. For Cisco Unified IP Phone models supported with Phone View features, refer to the Supported Phone Models for Use with Cisco Unity Phone View section of Supported Hardware and Software, and Support Policies for Cisco Unity Release 5.x at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

Simulating Abbreviated ExtensionsYou can simulate abbreviated extensions by using prepended and postpended digits for call handlers and subscriber mailboxes. When such digits are defined, they will be prepended and postpended to any extension that a caller dials while listening to the greeting for the call handler or subscriber mailbox. Cisco Unity first attempts to route the call to the prepended/postpended extension. If the prepended/postpended extension is not valid, Cisco Unity attempts to route the call to the dialed extension. In the following example, the call handler named Sales is configured with the prepended digits 123 and the postpended digits 456. When a caller dials 1000 while listening to the greeting for the Sales call handler Cisco Unity attempts to route the call to extension 1231000456; if the prepended/postpended extension is not valid, Cisco Unity attempts to route the call to extension 1000. You can set up multiple call handlers for which callers are able to enter the same digits (for example 1000) to reach a support person, but the calls can be routed to a support person appropriate to the particular call handler (for example, a Technical Support call handler or a Sales call handler) because of the presence of the prepended and postpended digits. You use the Advanced Settings Tool to enable this feature. The setting is called AdministrationExpose Prepend and Postpend Digits for Call Handlers and Subscribers. You configure prepended and postpended digits on the applicable Caller Input page for a subscriber template, an individual subscriber, or a call handler in the Cisco Unity Administrator or in the Bulk Edit utility.


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Subscriber Partitioning for Message Addressing by PhoneCisco Unity allows you to associate subscribers with directory handlers to control who they can address messages to and who they can add to distribution lists by phone. This can be useful for setting up a multi-tenant system where there is a need to prevent subscribers in one group from sending messages to subscribers in another group. To partition accounts, you define message addressing search scopes by associating subscribers with directory handlers. When you associate subscribers with directory handlers, you can have Cisco Unity restrict their search scopes to the search option selected for the directory handlerwhich can be a dialing domain, the local Cisco Unity server, a location, a class of service, or a public distribution list. For information on partitioning subscriber accounts, refer to the Partitioning Subscriber Accounts for Message Addressing by Phone section in the Setting Up Features That Are Controlled by Subscriber or Subscriber Template Settings chapter in the System Administration Guide for Cisco Unity, at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html.

Tracking Unified Messaging SubscribersThe License Features page in Cisco Unity Administrator and the Unity Licensing console display the number of Unified Messaging subscribers as designated by the new Cisco Unity Subscriber Type class of service setting. Tracking the number of Unified Messaging subscribers can be useful for a system that includes both Unified Messaging and Voice Messaging subscribers.

Voice RecognitionVoice-recognition features allow subscribers to interact with Cisco Unity by speaking rather than by using the phone keypad. The features are licensed by number of concurrent sessions, and require installation and configuration of voice-recognition software on a separate and dedicated server. A System >Voice Recognition page has been added to the Cisco Unity Administrator for configuring voice-recognition settings. You enable access to the voice-recognition features on the applicable Conversation page for a subscriber template or an individual subscriber in the Cisco Unity Administrator, or by using the Bulk Edit utility. When subscribers have voice-recognition access, they can enable and disable the Press-or-Say input style by phone or by using the Cisco Unity Assistant. (See also the Press-or-Say Phone Input Style section on page 22, and the Spoken Commands section on page 24 under Cisco Unity Conversation Enhancements.) For information on configuring voice-recognition features, see the Managing Voice-Recognition Features chapter in the System Administration Guide for Cisco Unity. For information on using the Press-or-Say input style, see Using the Press-or-Say Phone Input Style in the User Guide for the Cisco Unity Phone Interface. For information on installing and configuring a separate voice-recognition server, refer to Appendix A, Installing and Configuring a Voice-Recognition Server in the Cisco Unity installation guide.


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Changed FunctionalityRelease 5.0(1)

Changed FunctionalityRelease 5.0(1)This section contains information about changed functionality for Cisco Unity Release 5.0(1) only. Refer to the release notes of the applicable version for information on changed functionality in earlier versions of Cisco Unity. Release notes for all versions of Cisco Unity are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html. Note that the Cisco Unity Tools website may offer scripts and applications that were not included in Cisco Unity 5.0(1). Some offerings may not be supported by Cisco TAC. Refer to http://www.ciscounitytools.com/ for information.

Cisco Unity Conversation ChangesIn addition to the new functionality described in the Cisco Unity Conversation Enhancements section, some default settings and functionality have changed in the Cisco Unity conversation. The changes are described in the following sections:

Conversation Behavior for Replying to All Recipients of a Message, page 29 Conversation Settings Removed from Advanced Settings Tool, page 30 Custom Key Map Conversations Preserved During an Upgrade, page 30 Cisco Unity Assistant: Send Message Style Setting Moved to the Phone Menu Preferences Page, page 30 Menu Repeats, page 30 Specifying the Transfer Settings for Alternate Contact Numbers, page 31 Switching Search Mode by Pressing ## or 00, page 31

Conversation Behavior for Replying to All Recipients of a MessageThe following changes have been made to how Cisco Unity handles replying to all recipients of a message that was sent to multiple subscribers and/or distribution lists:

If the original message was sent to just one person and that person attempts to reply-all, Cisco Unity warns them that the message has only one recipient and then plays the after-message menu again. Subscribers will hear Reply-to-all is not available because the message has only one recipient. If the number of recipients on the original message is larger than 50, Cisco Unity does not allow recipients to reply-all. Subscribers will hear this message has too many recipients. If the original message includes at least one Public Distribution list and the subscriber attempting to reply-all belongs to a COS that does not allow sending messages to Public Distribution lists, the subscriber will hear This message has at least one distribution list as a recipient. You are not allowed to send messages to distribution lists. If a subscriber attempts to reply-all to a message that was from a remote subscriber or included some remote recipients, they will hear the prompt Some recipients of the original message may not receive this reply.

By default, when a subscriber replies to all recipients of a message, Cisco Unity does not indicate to the subscriber how large the recipient list is. For information on how you can configure Cisco Unity to warn subscribers when their replies are to a large group, see the Configuring the Behavior for Replying to All Recipients of a Message section on page 18.


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Conversation Settings Removed from Advanced Settings ToolThe following settings are no longer available in the Advanced Settings Tool:

ConversationSubscriber Send Message Flow (Addressing Order). The existing value for the setting is retained upon upgrading. The setting can be enabled and disabled for individual subscribers by using the Cisco Unity Administrator, Cisco Unity Assistant, or Bulk Edit. Also see the Specifying Per Subscriber the Addressing Order When Sending or Forwarding Messages section on page 22. ConversationInterdigit Delay for Command Entry System Default. The existing value for the setting is retained upon upgrading. The setting can be configured for outside callers and all subscribers on the System > Configuration > Settings page in the Cisco Unity Administrator. Also see the Conversation Timeout Setting Added to Cisco Unity Administrator section on page 19. ConversationSet Double Key Press Time For Changing Addressing Mode. This setting was used to adjust the time that Cisco Unity waits for the second # key when subscribers switch between addressing by name and ID. Cisco Unity now uses the Wait Milliseconds for Additional Key Presses When Entering Phone Menu Commands timeout setting to determine how long to wait for the second # key when subscribers switch between addressing by name and ID. Conversation - Subscriber Send Message Hang-Up Action. The existing value for the setting is retained upon upgrading. The setting can be enabled and disabled for individual subscribers by using the Cisco Unity Administrator, Cisco Unity Assistant, or Bulk Edit.Also see the Specifying Per Subscriber Whether Messages Are Sent Upon Hang-Up section on page 23.

Custom Key Map Conversations Preserved During an UpgradeIf you used the Custom Key Map utility to create a custom conversation in Cisco Unity version 4.0(5) or later, the custom keypad mapping is preserved during an upgrade. You no longer need to restore the custom keypad mapping.

Cisco Unity Assistant: Send Message Style Setting Moved to the Phone Menu Preferences PageUsing the Cisco Unity Assistant, subscribers can select whether they hear the standard or streamlined Send Message menu style. The setting has been moved from the Advanced Settings page to the Phone Menu Preferences page. The existing value of the Send Message Style setting is retained upon upgrading.

Menu RepeatsYou can specify how many times Cisco Unity repeats a menu if the subscriber has not responded to a menu. You can configure the setting on the Conversation pages for subscribers and templates, and on the System > Configuration page of the Cisco Unity Administrator. The default value for new installations is 3 repeats. Therefore if a subscriber does not respond to a menu, they would hear the menu 4 times. In previous versions the default value was 1 repeat, so that a subscriber would hear a menu twice when they did not respond. The existing value for menu repeats is retained upon upgrading.


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Specifying the Transfer Settings for Alternate Contact NumbersWhen using the Alternate Contact Number feature, you can configure Cisco Unity to use subscribers active transfer rule settings, including call holding and call screening options. Cisco Unity will still use the number for the transfer that is specified in the Alternate Contact Number field, but the transfer settings (release, supervised, call holding, etc.) comes from the active transfer rule. By default, Cisco Unity uses a release transfer when transferring callers to an alternate contact number. You use the Advanced Settings Tool to enable this setting, which is called ConversationACN Follows Current Transfer Rule.

Switching Search Mode by Pressing ## or 00When subscribers address messages, edit private lists, or find messages by phone, they search for a subscriber by spelling the name or by entering the extension. Subscribers can switch search mode by pressing ## or 00. Due to limitations when pressing 00 to switch search mode, the prompt that tells users they can switch search mode no longer mentions 00 as an option. It mentions only the ## option. Users who are used to pressing 00 can still do so; Cisco Unity responds to either option. For more information on the limitations of using the 00 option, see the Delay When Subscribers Press 00 to Switch Search Modes in Cisco Unity Conversation section on page 46. Additionally, the system-wide setting that was used to adjust the time that Cisco Unity waits for the second # key when subscribers switch between addressing by name and ID has been removed. Cisco Unity now uses the Wait Milliseconds for Additional Key Presses When Entering Phone Menu Commands timeout setting to determine how long to wait for the second # key when subscribers switch between addressing by name and ID. For more information see the Conversation Settings Removed from Advanced Settings Tool section on page 30 and the Conversation Timeout Setting Added to Cisco Unity Administrator section on page 19

Cisco Unity with Exchange: Create Cisco Unity Subscribers with Disabled Active Directory AccountsThis change applies only if all of the following are true:

You are creating subscriber mailboxes in Exchange 2000 and or Exchange 2003. Cisco Unity is configured for Voice Messaging. You use Cisco Unity Administrator or Cisco Unity Bulk Import to automatically create accounts in Active Directory. You do not allow Cisco Unity subscribers to access voice messages by using the Cisco Unity Inbox or an e-mail client, change their personal settings using the Cisco Personal Communications Assistant, or access the Cisco Unity Administrator.

When you create Cisco Unity subscribers using the Cisco Unity Administrator or by importing a CSV file using Cisco Unity Bulk Import, Cisco Unity automatically creates an Active Directory (AD) account for each subscriber. The password on these AD accounts is the same for every subscriber who was created using the same Cisco Unity template. A subscriber who knows another subscribers alias and the AD password in the template could access the other subscribers messages using the Cisco Unity Inbox or an e-mail client, impersonate the user through the Cisco Unity Inbox, or change the other subscribers settings using the Cisco Personal Communications Assistant.

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