Danfoss Electric Heating Systems | 1 DEVIreg™ Touch Training Welcome to the Training Today’s Agenda: Welcome to the session Who is who? Practicalities Training Summary and evaluation Session start: 10:00 AM Break as needed Session end: 12:00 AM Your trainer today: Best regards/Med venlig hilsen John Haugsted Outzen Technical Product Manager, Indoor Applications Danfoss A/S Electric Heating Systems Tel.: +45 74 88 85 88 Mobile +45 25 26 47 99 E-mail: [email protected]Please do a little trick which helps us to see your name when you speak: 1. Click on the tab Meeting Info on the top of the screen 2. Find the Attendee ID 3. Type the ID into your phone – first the #, then the number, then #
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Danfoss Electric Heating Systems | 1 DEVIreg™ Touch Training
Welcome to the Training
Today’s Agenda:
Welcome to the session
Who is who?
Practicalities
Training
Summary and evaluation
Session start: 10:00 AM
Break as needed
Session end: 12:00 AM
Your trainer today:
Best regards/Med venlig hilsen John Haugsted Outzen Technical Product Manager, Indoor Applications Danfoss A/S Electric Heating Systems Tel.: +45 74 88 85 88 Mobile +45 25 26 47 99 E-mail: [email protected]
Please do a little trick which helps us to see your name when you speak:
1. Click on the tab Meeting Info on the top of the screen
2. Find the Attendee ID
3. Type the ID into your phone – first the #, then the number, then #
Danfoss Electric Heating Systems | 2 DEVIreg™ Touch Training
Practicalities
Please turn off email, instant messaging and mute your phone when you are not speaking: Mute and un-mute: *6
If you have to leave the session, please send a note to the trainer when you leave and when you return
Raise your hand if you have an immediate question or comment.
Danfoss Electric Heating Systems | 3 DEVIreg™ Touch Training
DEVIreg™ Touch – Overview & Construction
devi.com
Danfoss Electric Heating Systems | 4 DEVIreg™ Touch Training
Participants
Kimmo Nuortila
Area Sales, Technical
HS-SS/Finland
Anton Sarbinov
Sales Assistant
HS-S/BG
Kim Johansen
Sales Consultant
HS-S/NO
Milan Poqacar
Internal Technical Support
HS-S/SI
Simon Janaway
Business Dev. Manager
HS-OEM/UK
Roland Ipacs
Technical Support
HS-S/Hungary
Dejan Velickovic
External Sales
HS-S/CS
Vera Bardarova
Sales Manager HEC/HES
HS-S/BG
Danfoss Electric Heating Systems | 5 DEVIreg™ Touch Training
DEVIregTM Touch
devi.com
Danfoss Electric Heating Systems | 6 DEVIreg™ Touch Training
DEVIreg™ Touch Training
1. DEVIreg™ Touch Background
2. Basic Product Data
3. Opportunities with a 2 part construction
4. Flexibility in frame systems
5. Adaptation to foreign sensors
Danfoss Electric Heating Systems | 7 DEVIreg™ Touch Training
DEVIreg™ Touch - Background
Identified insights and pains
Product offering
Initial Value Propositions
Danfoss Electric Heating Systems | 8 DEVIreg™ Touch Training
Identified insights and pains – Installers (DE)
Insights • Must fit frame system • Depth less important to physical strength • Do not necessarily value 5 years warranty
• But values a good support and claim handling
• 3rd part access if it makes commissioning and troubleshooting easier Pain points • Inflexible installation • Call backs • Customer visits
Danfoss Electric Heating Systems | 9 DEVIreg™ Touch Training
Identified insights and pains – Retail Channel (UK)
Insights • Brand value is very important
• Rather 1 great feature than 5 minor
• Retail Sales are possible ambassadors • Crucial with training & application notes • Floor heating must be present and visible
Pain points • Call backs
Danfoss Electric Heating Systems | 10 DEVIreg™ Touch Training
Identified insights and pains – End Users (DE)
Insights
Interacting with a thermostat is first time, every time!
Screen size is important in relation to user interaction
Not a clear choice on Touch vs. Buttons
Believe tariffs it is part of the future
Must be possible to override
Graphical (colour) screen has a high preference
Pain points
Discomfort
Lack of control
Danfoss Electric Heating Systems | 11 DEVIreg™ Touch Training
Product offering
530 535 550 DEVIreg Touch
Danfoss Electric Heating Systems | 12 DEVIreg™ Touch Training
Usability
Fast & accurate setup
Place or replace.
It’s hassle free
Remote trouble
shooting
Markets best warranty
Installers
Danfoss Electric Heating Systems | 13 DEVIreg™ Touch Training
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Main differentiators for installers
Interface developed and tested with end users and installers
Patented compatibility with several frame systems for electrical appliances
Compatible with both single and multiple frames
Setup according to room and floor type (wooden floor safe)
Optional setup via code for multiple installations
Support several foreign NTC sensors
Patented read-out and read-in of setup code for long distance web support
Web based replacement system (complaint action)
Danfoss Electric Heating Systems | 14 DEVIreg™ Touch Training
Value Propositions – End users
Comfort when you
need it
Superior usability and
flexible design
Stop energy waste
Markets best warranty
Danfoss Electric Heating Systems | 15 DEVIreg™ Touch Training
Main differentiators for end users
Fully flexible and intuitive timer
2” touch display in modern discreet design
Shortcut button for Timer Off, Away, Frost Protection and Off mode
Stop energy waste package
Low CA value
Open window detection
Consumption meter
3. generation forecast with optimum start up and fade-out
Sensor failure monitoring
Compliant with EN 60730 certified by SEMKO
Danfoss Electric Heating Systems | 16 DEVIreg™ Touch Training
Basic Product Data
Technical Specification
Load and ambient temperatures
IP Classification - IP21 is better than IP30
PWM – Pulse Wide Modulation
Danfoss Electric Heating Systems | 17 DEVIreg™ Touch Training
Basic Product Data
Danfoss Electric Heating Systems | 18 DEVIreg™ Touch Training
18
Common features DEVIreg™ Touch
OJ 4 Warmup 3ie
Etherma e-Touch
Eberle FIT 3U
Internet Price DE: 120 EUR UK: 90 GBP
DE: 114 EUR UK: 100 GBP
DE: 200 EUR DE: 92 EUR
Forecast ( start up / fade-out) √ Start up Start up Intelligence? Start up
Consumption meter 7,30, total 2,30,365 √ Hourcounter 2,7,30,365 (€)
Open window function √ √
Danfoss Electric Heating Systems | 20 DEVIreg™ Touch Training
Basic Product Data
Load and ambient temperatures
According to the standard IEC 60730-1:
DEVIreg Touch comply with the standard at 16A@T30 (0 - 30°C)
OCD4-1999 comply with the standard at…
16A@T25 (0 - 25°C) according to manual
16A@T40 (0 - 40°C) according to product sheet
nothing stated on label – which it should be ……
16A@T55 (0 - 55°C) according to standard when not stated on the label
Danfoss Electric Heating Systems | 21 DEVIreg™ Touch Training
Basic Product Data
IP Classification - IP21 is better than IP30
Ingress Protection Rating / International Protection Rating or better known as IP Codes
IEC 60529 - International standard - classifies and rates the degrees of protection
Danfoss Electric Heating Systems | 22 DEVIreg™ Touch Training
Basic Product Data
IP Classification - IP21 is better than IP30
The digits indicate conformity with conditions summarized in table
First number
Solid Particle Protection
Second number
Liquid Ingress Protection
Danfoss Electric Heating Systems | 23 DEVIreg™ Touch Training
Basic Product Data
IP Classification - IP21 is better than IP30
IP21
>12.5 mm diameter @ 30 N – fingers or similar objects
dripping Water
IP30
>2.5 mm diameter @ 3 N - Tools, thick wires, etc.
not protected against moisture or water
Danfoss Electric Heating Systems | 24 DEVIreg™ Touch Training
Basic Product Data
PWM
PWM is NOT Hysteresis
Actual Temperature
Set point Temperature
Hysteresis
Relay ON
Relay OFF
Danfoss Electric Heating Systems | 25 DEVIreg™ Touch Training
Basic Product Data
PWM
PWM is On/Off regulation with Pulse Wide Modulation
Relay ON
Relay OFF
Actual Temperature
0%
100%
Danfoss Electric Heating Systems | 26 DEVIreg™ Touch Training
Basic Product Data
PWM
Needed to get high Controlled Accuracy (CA)
20 min in room regulation
20/40/60 min cycle depending on floor thickness
Relay ON
Relay OFF
Actual Temperature Set point Temperature
Danfoss Electric Heating Systems | 27 DEVIreg™ Touch Training
Opportunities with a 2 part construction
Touch Safe
How to dismount
Installation in 2 steps – how and why
Value Selling
Danfoss Electric Heating Systems | 28 DEVIreg™ Touch Training
Opportunities with a 2 part construction
Touch Safe
Empty Sensor
Output load Main Power Supply
PCB - Print circuit board
Female header
Main voltage area Low voltage area
Danfoss Electric Heating Systems | 29 DEVIreg™ Touch Training
Opportunities with a 2 part construction
Touch Safe
Back part
Front part
Female header
Snap/quick locks
Danfoss Electric Heating Systems | 30 DEVIreg™ Touch Training
Opportunities with a 2 part construction
How to dismount
Pictures
Why so tight?
Fix the frame
Density (IP class)
Safety for kids and other “fiddle-fingers”
Danfoss Electric Heating Systems | 31 DEVIreg™ Touch Training
Opportunities with a 2 part construction
Installation in 2 steps – why and how
Main idea was to comply with as many different frame types in the market as possible
Other side benefits arising from this is;
Back part can be mounted alone and thereby be protected against
Theft
Damage
Shock
Moisture
Danfoss Electric Heating Systems | 32 DEVIreg™ Touch Training
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Place or replace. It’s hassle free
Features
2-part construction with bottom and front part
Benefits
Installing bottom part only avoids theft on installation sites
Front part will not be damaged during other activities e.g. painting
Example (Savings with no product loss) Price of new product 200 EUR Time for re-connection 2 hours Labour cost per hour 50 EUR/hour Total saving with no product loss 300 EUR
300 € per product loss
Danfoss Electric Heating Systems | 33 DEVIreg™ Touch Training
Flexibility in frame systems
Future safe
Patented frame compatibility
Use of our “standard” frames
Value Selling
Danfoss Electric Heating Systems | 34 DEVIreg™ Touch Training
Flexibility in frame systems
Future safe
Schneider Electric has entered the Swedish and Norwegian markets gaining significant market share
We think we will see this happen again
In other countries
In other brands
Danfoss Electric Heating Systems | 35 DEVIreg™ Touch Training
Flexibility in frame systems
Patented frame compatibility
2-parts, front and bottom part
Front part is bigger than the various frame holes
A gasket fills out the difference in frame depth and fix the frame and front part by friction
The way the two parts are connected
Watch out for copycats!
Danfoss Electric Heating Systems | 36 DEVIreg™ Touch Training
Flexibility in frame systems
Use of our “standard” frames (ELKO, ELJO, JUSSI)
22%
13%
28%
37%
Norway 2010 54 installers / wholesalers
Always / Almost always
Often
Some times
Never / Rarely
Danfoss Electric Heating Systems | 37 DEVIreg™ Touch Training
Flexibility in frame systems
Use of our “standard” frames (ELKO, ELJO, JUSSI)
5%
18%
22% 55%
Germany 2010 40 installers / wholesalers
Always / Almost always
Often
Some times
Never / Rarely
Danfoss Electric Heating Systems | 38 DEVIreg™ Touch Training
Flexibility in frame systems
2 item numbers
140F1065 DEVIreg™ Touch Frameless
140F1064 DEVIreg™ Touch Design Frame
Danfoss numbers are being prepared
Danfoss Electric Heating Systems | 39 DEVIreg™ Touch Training
Valu
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Place or replace. It’s hassle free
Features
Fits frames with 55 x 55 hole
ELKO, ELJO, JUSSI,
Legrand Valena and Galea Life
Gira Esprit, Merten M-smart, Schneider Exxact
Fits single frames as well as multi frames
Benefits
Installation integrated in existing electrical installation and frame systems
More competitive offer for a total installation
Example (Savings with integrated installation) Time for extra wiring 2 hours Labour cost per hour 50 EUR/hour Wiring materials 40 EUR Wall repairing and repainting 3 hours Repainting materials 60 EUR Total cost of separate installation 350 EUR
350 € per installation
Danfoss Electric Heating Systems | 40 DEVIreg™ Touch Training
Adaptation to foreign sensors
NTC Sensors
Temperature Resistance curves
How to find right brand
Try to replace a thermostat
What if not on the list?
Value Selling
Danfoss Electric Heating Systems | 41 DEVIreg™ Touch Training
Adaptation to foreign sensors
NTC Sensors
Floor thermostats is based on termistors
Thermal resistor
Large change in resistance by a change temperature
NTC is used in Floor heating since 1971
The NTC avoids excessive local heating
Negative Temperature Coefficient – NTC
Resistance decreases with increasing temperature
A NTC occurs when thermal conductivity of a material rises
Typically in a defined temperature range
Danfoss Electric Heating Systems | 42 DEVIreg™ Touch Training
Adaptation to foreign sensors
Temperature Resistance curves
Danfoss Electric Heating Systems | 43 DEVIreg™ Touch Training
Adaptation to foreign sensors
How to find right brand
Remove the sensor from the conduit to identify
Identify brand of thermostat to be replaced
Use customer knowledge to describe or identify
Estimate floor temperature and make use of this in the sensor choice.
Danfoss Electric Heating Systems | 44 DEVIreg™ Touch Training
Adaptation to foreign sensors
When uncertain or when sensor is not listed?
Example
Resistance in DEVIreg Touch shows approx. 22kΩ,
Installer estimates the floor temperature to be approx. 15ºC
DEVI would measure 17ºC
Floor will physically be 2 degrees colder than setpoint displayed
OJ would measure 12ºC
Floor will physically be 3 degrees warmer than setpoint displayed
Danfoss Electric Heating Systems | 45 DEVIreg™ Touch Training
Valu
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Cu
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Place or replace. It’s hassle free
Features
Compatible with several foreign NTC sensors
Aube 10K, DEVI 15K, Eberle 33K,
Ensto 47K, FENIX 10K
Teplolux 6K8, OJ 12K, Raychem 10K, Warmup 12K
Benefits
One thermostat that can replace several old thermostat brands
No need to visit the customer and wholesaler before deciding on the thermostat to use
Example (Savings of customer visit) Time for visit 1 hours Labour cost per hour 50 EUR/hour Driving costs 0,5 EUR/km Distance 20 km Total cost of customer visit 60 EUR
60 € per customer visit
Danfoss Electric Heating Systems | 46 DEVIreg™ Touch Training