TYPES OF RETAILERS
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TYPES OF RETAILERS
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CLASSIFYING RETAIL
OUTLETS
1.On the Basis of Ownership
1.On the basis of Merchandise
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IndependentRetailers-one store
ownership
Chain Stores-many storesbut only one owner
Franchises-many ownersof many stores
CLASSIFICATION BY OWNERSHIP
Cooperatives – memberconsumers are the owners
Leased
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Independent Retailer
Owns and operate only one retail outlet
Managed by owner / proprietor and a fewother family members ( Generation shops)
Local baniya / Kirana store / paanwala
One to one rapport with customer Limited bargaining power with supplier
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Kirana stores
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Chain Retailer
Two or more outlets under commonownership
Commonality in terms of BUYING ,MANAGEMENT, MERCHANDISE ,AMBIENCE ,ADVERTISING ,PROMOTIONS
Very high bargaining power with supplier
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Chain stores
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Franchising
Contractual agreement between franchiser and franchisee which allows
the franchisee to conduct business under an established name as per a
particular business format in return for a fee or a compensation .
Such type of ownership enriches the Franchiser as the Franchisee are
entrepreneur who bring their business skills to grow the business of
Franchisers.
Ineffective / Bad Franchisee may harm the reputation of the Franchiser
Such a system does not allow Territorial exclusivity .
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Product andTrade NameFranchising
BusinessFormat
Franchising
Dealer agrees to sell certainproducts provided by a
manufacturer, but can use any salestactics he chooses.
Archie's , Auto dealers
Dealer must sell the franchiser’s
product in the exact way thefranchiser prescribes.
Ex – McDonalds, Planet FashionStores
BASIC FORMS OF FRANCHISING
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Product and Trade Name Franchising
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Business format Franchising
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Cooperatives
Consumers invest in the enterprise
Profits are distributed among the members as dividends
Stores managed by elected officials
Apna bazar ,Super bazar ,Kendriya bhandar ,Sahakari
bhandar
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Cooperatives
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Leased Department
Also termed as Shop-in Shops
A section of a space is leased to an outside party
Retailer expands its product offering to thecustomers
Perfumes / cosmetic counters in departmentstores
The owner of leased department is responsiblefor all aspects of its business and normally pays a
percentage of sales as rent . The store sets operating restrictions for the
leased department to ensure overall consistencyand coordination .
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Shop in Shop
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Convenience Stores
Supermarkets
Departmental Stores
Hypermarkets
Specialty Stores
Category Killers
Catalogue Retailing
CLASSIFICATION BY MERCHANDISE
Warehouse Clubs
Kirana Store
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Kirana Stores
Neighborhood / residentialareas / Independentretailers
Food oriented
Eased / personalized/emergency purchase
2-3 times a week
Convenience products
Open for long hours Home delivery and monthly
credit
C i
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Convenience stores
Food oriented store open for long hours Moderate number of items (more than kirana )
The store size is relatively larger than kirana and provides bettercustomer service in terms of ambience ,packaging , presentation andquality.
Prices are not as competitive as other formats like supermarket butcertainly competitive than the Kirana stores.
The ease of shopping at convenience store in terms of time andimpersonal nature of supermarket makes these stores more appealing
According to FMI : A small local store selling mostly grocery , openuntil late at night or even 24 hours a day and is abbreviated as c store.
HP Speed mart, In and Out
The store size is 3000-8000 sq ft
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Convenience stores
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Supermarkets
Stores offering food and groceries and limitedrange of general merchandise i.e. health andbeauty aids , gift items .
Large stores ,low cost , low margin , high volume 85% food and grocery items
Impulse buying
8000-20000 sq ft Nigiris , Foodworld, Subhiksa , Food Bazar ,
Spencers, Spinach ,more , Reliance fresh
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Supermarket
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Superstores
The expanded supermarket withmerged drug stores / generalmerchandise but still dominated by
food and grocery item
30,000-50,000 sq.ft
20-25% general merchandise
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Superstores
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Combination Store
Superstores +full line pharmacy(general merchandise /health andbeauty care/pharmacy accounts for
40% of sales)
Upto 1lakh sq.ft
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Departmental Store
Large stores selling several product lines with eachoperating as a department under one roof.
Product mix is largely non food like apparel , accessories,books , music , footwear .
20000- 40000 sq. ft.
Target customers are not price conscious
Ambience / VM plays important role.
National brands as well private labels
Merchandise return policy and loyalty programs
Anchors in a shopping mall
They help in attracting high traffic 30% conversion rates
Atleast 50 employees
50000- 100000 SKU’s
Shopper’s Stop , Pantaloon , Lifestyle , Westside , Globus
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Departmental Store
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Hypermarkets Derived from the French word Hypermarche
which is a combination of a supermarket and adepartment store .
Also termed as supercentres.
Carrefour started first hypermarket in 1963
A store with 80000-2,20000 sqft. with at least35% of selling space devoted to non groceryproduct like clothes , jewellery , hardware ,sports equipment , books , CD’S /DVD’S , Video’s, TV , electric equipments .
One stop shopping
Big Bazaar , Star India Bazaar , Hypercity , vishalmegamart, Spencers
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Hypermarkets
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Specialty Store A retail store specializing in a particular type of
merchandise or single product line with deepassortments in that product line
Such business model is characterized by highlevel of customer service or product information
Concentrate on apparel , jewellery ,drugs, fabrics, sporting goods , Car / Scooters , furniture etc.
8000 sq.ft. Reliance Trends ,Reliance footprints ,Reliance
digital,Reliance wellness , Proline fitness centre ,Croma , Kings electronics , Health and Glow ,Crossword,Car dealers
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Specialty Store
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Category Killers
A specialty retailer who offers a very largeselection in the chosen product categoryand economical prices
Focus on one product category, they stockdeep , dominate the product category
20,000-1,20,000 sq.ft.
Nalli’s sarees, The loft, Toys Kemp
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Category Killers
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Catalogue Retailers
A retail outlet selling durableproducts and other high mark-upmerchandise from a catalogue.
BUYER'S choose items from thecatalogue and complete an orderform which is then processed in –
store .
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Catalogue Retailers
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Warehouse Clubs
A limited-service merchantwholesaler that sells appliances,household items, and groceries on a
cash-and-carry basis to members,usually small businesses and groups.
Metro cash and carry , Shoprite
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Warehouse Clubs
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Others---
Factory outlet /Discount stores
Single price stores
Flea Market
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Factory outlet /Discount stores
R il F i I di
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Retail Formats in India
Format Examples
Convenience store Stores in petrol pumps like HP Speed mart, In and Out.
Supermarkets Nigiris , Foodworld, Subhiksa , Food Bazar , Spencers,Spinach ,more , Reliance fresh
DepartmentalStores
Shopper’s Stop , Pantaloon , Lifestyle , Westside , Globus .
Hypermarket Big Bazaar , Star India Bazaar , Hypercity , vishalmegamart, Spencers
Specialty Stores Reliance Trends ,Reliance footprints ,Reliancedigital,Reliance wellness , Proline fitness centre , Croma ,Kings electronics , Health and Glow , Crossword
Category Killers Nalli,s sarees, The loft, Toys Kemp
Catalogue Retailing Burlingtons
Warehouse Clubs Metro cash and carry , Shoprite
Discount stores Max ,Brand factory ,Megamart ,
Promart ,, The loot , TruMart
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Non store-based Retail Formats
Direct Selling
Street Peddling
Interactive TVMail-Order
Internet
Automated Merchandising Systems
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Direct Selling
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Street Peddling
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Automated Merchandising Systems
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Service
Banks
Hotels
Hospitals Education
Airlines
Car Rentals Housekeeping
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http:\\www.stores.org www.magazinesofamerica.com www.retailreporting.com www.risnews.com www.retailangle.com
www.retailtraffic.com
Magazines Image retails Collectorsretail.
Newsletter l from BIMTECH (Birla Institute of Management) Newsletter from www.pantaloon.com