4/27/09 2009 NASC 1 “Customer Focused Snow Removal Program Customer Focused Snow Removal Program” American Public Works American Public Works Association Association 2009 Snow Conference 2009 Snow Conference Des Moines, Iowa Des Moines, Iowa Idaho is the 4th fastest growing state. Kootenai County is the 3rd fastest growing county in Idaho. Coeur d’Alene’s current population is near 45,000. Winter in Winter in Winter in Winter in Coeur d Coeur d Coeur d Coeur d’Alene, Idaho Alene, Idaho Alene, Idaho Alene, Idaho
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4974 Martin - APWA · Town Hall Meeting/ Neighborhood Block Watches Community/ Council Olympics. ... As mg/L 1.0
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Attitude Attitude –– Operator Stake in SuccessOperator Stake in Success
“In preparing for battle I have always found that In preparing for battle I have always found that In preparing for battle I have always found that In preparing for battle I have always found that
plans are useless, but planning is indispensable.plans are useless, but planning is indispensable.plans are useless, but planning is indispensable.plans are useless, but planning is indispensable.””””
- Dwight David Eisenhower
20082008--2009 Snow Plan2009 Snow Plan
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Our Snow Challenge:Our Snow Challenge:
CdCd’’A Has Over 220 Miles of StreetsA Has Over 220 Miles of StreetsCity Receives Annually 64.6 Inches of SnowCity Receives Annually 64.6 Inches of SnowLast 2 years 306.9Last 2 years 306.9”” (172(172””--134.9134.9””))With Limited Resources, We Must Focus on the With Limited Resources, We Must Focus on the ““Big PictureBig Picture””
City Works to a Defined Snow PlanCity Works to a Defined Snow Plan
Big Picture
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Highlights Highlights Highlights Highlights Highlights Highlights Highlights Highlights –––––––– Policy & Procedures:Policy & Procedures:Policy & Procedures:Policy & Procedures:Policy & Procedures:Policy & Procedures:Policy & Procedures:Policy & Procedures:Snow is an Emergency SituationSnow is an Emergency Situation
Plowing Operations: Start with 4Plowing Operations: Start with 4--55”” Snow on Road, or Snow on Road, or
with 2with 2”” on Road and More Expectedon Road and More Expected
Plowing Accomplished by Priority:Plowing Accomplished by Priority:
Hospital AccessHospital Access
Major Arterials (e.g., NW Blvd., Ramsey, Appleway, Major Arterials (e.g., NW Blvd., Ramsey, Appleway,
3rd, 4th)3rd, 4th)
Steep Hills (e.g., Cherry Hill, Fernan Hill, Armstrong, Steep Hills (e.g., Cherry Hill, Fernan Hill, Armstrong,
Tubbs)Tubbs)
911 Call Center (Julia Avenue)911 Call Center (Julia Avenue)
Surveys:Surveys:-- About About 2,000 Surveys2,000 Surveys Delivered Delivered –– 912 Returned912 Returned (45+ %)(45+ %)
-- Vast MajorityVast Majority of Respondents:of Respondents:
-- Were Were More SatisfiedMore Satisfied with Service Level (4.76 of 5 Points)with Service Level (4.76 of 5 Points)
-- Found Gates Found Gates EffectiveEffective (4.88 of 5 Points)(4.88 of 5 Points)
-- Did Not Experience Did Not Experience Difficulty with Mail Access Difficulty with Mail Access (3.67 of 5 Points)(3.67 of 5 Points)
-- Said They Would Said They Would Favor Paying MoreFavor Paying More for Gates (4.72 of 5 Points)for Gates (4.72 of 5 Points)
-- Would Would Favor Longer ResponseFavor Longer Response Time for Snow Gates Time for Snow Gates
-- Average response 4.5 points, Point total 18.03 of 20 Maximum PoiAverage response 4.5 points, Point total 18.03 of 20 Maximum Pointsnts
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Snow Gate EvaluationSnow Gate Evaluation
•• Citizen Feedback Citizen Feedback -- Selected Representative QuotesSelected Representative Quotes::-- ““Real life savor for us seniorsReal life savor for us seniors”” V. GoetzV. Goetz
-- ““Saves me $25 every time the City plowsSaves me $25 every time the City plows”” L. SchultzL. Schultz
-- ““ ““We always had to shovel our mailbox anyway. ItWe always had to shovel our mailbox anyway. It’’s no worse nows no worse now”” B. FuschB. Fusch
-- …… ““best service the town has done for its residents in yearsbest service the town has done for its residents in years”” L. JacobsonL. Jacobson
-- ““ItIt’’s the best use of tax money Is the best use of tax money I’’ve seenve seen”” G. AddyG. Addy
-- ““An ordinance is needed to remove cars left on the streetsAn ordinance is needed to remove cars left on the streets”” J. DarlasJ. Darlas
-- ““Keep gate down until its past the mailboxKeep gate down until its past the mailbox”” M. AlbertsonM. Albertson
-- ““It is one of the It is one of the bestbest programs the City has come up withprograms the City has come up with”” M. GossettM. Gossett
-- ““If you stop using it next year you might end up with an uprisingIf you stop using it next year you might end up with an uprising”” G. GhirarduzziG. Ghirarduzzi
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STREETMILES
PLOW TIME -HOURS
Plowing Efficiency: Plowing Efficiency: Teamwork and Continuous ImprovementTeamwork and Continuous Improvement
2.2. Community OutreachCommunity Outreach
�� We Build Strong Relationships with Local Schools:We Build Strong Relationships with Local Schools:
--Name the Name the ““Winter Storm ContestWinter Storm Contest””
--Open HousesOpen Houses
--Paint the PlowsPaint the Plows
--Come meet the DriversCome meet the Drivers
Town Hall Meeting/ Neighborhood Block WatchesTown Hall Meeting/ Neighborhood Block Watches
Community/ Council OlympicsCommunity/ Council Olympics
3. Communication, Communication, Communication3. Communication, Communication, Communication
�� We Build Strong Relationships with Media:We Build Strong Relationships with Media:
-- Storm Status Emails Are Used to Local Radio StationStorm Status Emails Are Used to Local Radio Station
-- Local TV Announcements & InterviewsLocal TV Announcements & Interviews
�� Website Includes Snow Plan Policy & Plowing Status, Website Includes Snow Plan Policy & Plowing Status,
��Local Channel 19Local Channel 19
�� Snow Plan Pamphlets Distributed Throughout CitySnow Plan Pamphlets Distributed Throughout City
(Library, Local Stores, Fire Stations, Police Station)(Library, Local Stores, Fire Stations, Police Station)
�� ““Snow LineSnow Line”” -- Kept Current Kept Current
�� Human Contact and Immediate Response to ProblemsHuman Contact and Immediate Response to Problems
��Operator CritiquesOperator Critiques
��Process ImprovementProcess Improvement
Winter Art in Motion Participants
Coeur d’Alene High SchoolTeacher: Mrs. Leonard
Theme: Viking Bay
Sarah Moore – DesignerCommunity mentor: Vince LaVioletteStudent Artists:Sarah Moore Christina LaVioletteJayson Roberson Nicole Blair Lauren Scozzaro Ian BakkeAaron Barton James BrighterTianne Christian Crystal Hague Ben Hobson Garret JaynesJack Knobbler Shelly PageAmanda Saganski Erica UnruhJeff Baesa Shauna BehmerwohldNicole Choquette Amber CossonLindsay DeArmond Bobbi CourtemancheLaurel Duplessis Katie FishleyAmanda Kwiecien Gladys LabzaErin Lind Vanessa MaresHallie Spann Kim ThurmanLauren Vigwell Ryan West Heather Brickey Dan CernickBrooke Eaton Chelsea EdwardsRachel Fellows Megan Gerwin Susan Kimball Shanell KingJon Luhnow Tate McNabbGraham Michels Kordula NaeglerTaylor Neal Evan RichardsonDanielle Valois Melissa ListmanCarly Melius
Coeur d’Alene Charter AcademyTeacher: Mrs. KetchumTheme:
Student Artists (Grades 7 though 12):
Jared Webb – Design CoordinatorSasha Wellmaker Paul RouseAmanda La Mothe Jessica ZabranskyPhillip Weyland Scott SimpsonJohn Loper Pete PugaJosh Suhr Katie PietlickiSarah Fisher Joe TannerBeck Roan Ben MuellerJohn Smetana Hope CarpenterNicholas Hegelson Mike Siemens
Lake City High SchoolTeachers: Mr. BrunnTheme: Winter Paradise
Complaints Complaints -- Access), Angle of Blade Not as Much of a Problem (Granular Access), Angle of Blade Not as Much of a Problem (Granular Snow), Parked Cars, Improved Efficiency in Golf Course Area, MisSnow), Parked Cars, Improved Efficiency in Golf Course Area, Missed sed
Some Driveways in Golf Course Area. Process Leaves Heavy Snow FSome Driveways in Golf Course Area. Process Leaves Heavy Snow Floor. loor. Snow Gate Added 30 Minutes in G.C. Area & 2 Hours in 15Snow Gate Added 30 Minutes in G.C. Area & 2 Hours in 15thth AreaArea
SAMPLE
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60 Gallons/ Lane Mile 40 Gallons/ Lane Mile
22 degrees Air Temp11 degrees Road Surface Temp
5 minutes after Spray
Tapley TestCoeur d’ Alene
Municipal Airport
Analytical Laboratories, Inc. 1804 N. 33rd Street Boise, Idaho 83703 Date Report Printed: 2/23/2009 3:02:16 Phone (208) 342-5515 http://www.analyticallaboratories.com
Laboratory Analysis Report Sample Number: 0903256
Attn: TIM MARTIN Collected CITY OF COEUR D'ALENE Submitted FED EX 3800 RAMSEY RD COEUR D'ALENE, ID 83815 Source of Sample: 80% SALT BRINE, 20% CSB Time of Date of Date Received: 2/5/2009 Report Date: 2/23/2009 PWS#: PWS Name:
Analysis Date Test MCL Result Units MDL Method Complete Analyst d Freezing Point -21.5 °C ASTM D 1177 2/13/2009 JMS Arsenic, As <1.0 mg/L 1.0 EPA 200.7 2/17/2009 KC Barium, Ba <0.5 mg/L 0.5 EPA 200.7 2/17/2009 KC Cadmium, Cd <0.05 mg/L 0.05 EPA 200.7 2/17/2009 KC Chromium, Cr <0.5 mg/L 0.5 EPA 200.7 2/17/2009 KC Copper, Cu 0.2 mg/L 0.1 EPA 200.7 2/17/2009 KC Lead, Pb <0.5 mg/L 0.5 EPA 200.7 2/17/2009 KC Mercury, Hg <0.02 mg/L 0.02 EPA 245.1 2/11/2009 KC Metals Digestion * SW 846 3050 2/9/2009 JMS Selenium, Se <1.0 mg/L 1.0 EPA 200.7 2/17/2009 KC Sodium Chloride 20.0 % 0.1 EPA 200.7 2/12/2009 KC Zinc, Zn 3.4 mg/L 0.1 EPA 200.7 2/17/2009 KC Total Phosphate (as P) 30 mg/L 10 EPA 365.4 2/19/2009 JK Cyanide, Total <0.05 mg/L 0.05 EPA 335.4 2/18/2009 JK
Thank you for choosing Analytical Laboratories for your testing needs. MCL = Maximum Contamination Level If you have any questions about this report, or any future MDL = Method/Minimum Detection Limit analytical needs, please contact your client manager: UR = Unregulated James Hibbs
Winter’s Over !!!!
Please join us as we celebrate this years long road and our successes with a
“Street Department” Sandwich
We will be having Lunch and Dinner from 11:30-1:00Friday March 14th,2008
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A Strong Team Concept HelpsA Strong Team Concept Helps