47721244 Customer Satisfaction With Regard to ATM Services

c cc c

c

c c

ccccccccccc ccccccccccccccccccccccccccccccccccc c cc c

c

c

!" #c$

c cc c

c

ccccccccccccccc

c

ccccccccccccccccccccccccccc

u

ccccccc

!"#

$%&'"!""%!"u%u!

(! )(*+ccccccccc#%,#%

-%"#'./(0)0

1

!'2 3 !

4

-4"%!

c cc c

c

cccccccccccccccccccccccc c

c

c

c

6c Vc c c Vc c VVVc Vc c

ccccVccVccVcccVcccVc

c c c c c c c c 6c Vc c c c c c Vc

VcccccVccVcVc

c

c

cccccVccVccVccccVc

c

c

c

c

c c c c c cccccccccccccccccccccc c cc c c c

c c c c c c c c c c c c c

c c c c c c c c c c 6 c! "cc

ccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccc c c cc

cccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccc c c c"ccc#$%&c

c

c cc c

c

c c

c

cVcco

%VcccccVcccccVcc$'(VcVVc

ccVVVcV

c6ccccVccVcVccVccVcVVcVcVcVcc6cccccccVcVccVVcVVccVVcccVVc

ccccccccVVVcccc)c*Vccccc

cc

Vc)ccccccccccc

!" #$c

ccccccccc6ccc6ccVc+cc+cccVccVc

VVcccVcVcVcccccccc

ccccVcVccVVVc

ccc)ccccccccc

c c

c

c

6 c! "cccccc

c

ccccccccccccccccccccccccccccccccccccccccccccccccccccc

c cc c

c

c

c

c c cc

c c c

c cccc c

c cccc c

c cccc c

c cccc c

c cc c

c cccc c

c cc c !c

c cc c !c

"c ccccccc c

c cccc !c

c

ccc "c

c c c

c c c

c #

c c

c cc c

c

& &

cccc,-cccc+cc,-cVcc

.c Vc c c Vc c Vc c c c

VccVVcccVVc cccVcccc

ccVcc+cc+cc/cVccVccVcVc

ccVccVccccccVcccVcVc

cccccVcc*ccccVcVcc

VcVccccc VccccVccc

Vc c c ,6-c0Vc cc VVc c VVc c

+cV1c

#cc+cVcVcc

$c2+cccVcc

3c ccccVcc

'c 6c c

c cc c c c Vc c c c

cc+ccVccc,1c4c5Vc(ccc

+ccc0cV-ccccccccVc

c c Vc Vc c c c Vc VVc c c c

cVccccVccVcVcVcc

c

c

c

c cc c

c

'

c c c V'Vc c c +c c c c c

VVcVcc5ccc0cVccc0c7c

6cc0c8c9c)cVcccVcVcVVcc

c5c'3:c'#;

c cc c

c

&'

c

8VcVcccVcccc

#c ccVccVVcc+Vcc

$c cV?Vcc

3c Vcc

>c 9cVVcc

&c ?VcVVcc

c cc c

c

c 4c c c Vc c c VVVc c c

VcccVcVccVcccVcVcVcc

c c c "Ac c /?$c c c Vc )c c Vc

cVccVc/cc4VcAcVVcc4Vc

Ac ccVcccVccVccccVVc

Vc Vc4Vcc4Vc 2 c c4Vc $:::c c !Vc Vc c

cccVc

c

" &!'c

VVcccVc

#c ccVcccVcccVcVVcVccc

$c ccccVccccVccccVcc

ccccVcccVcccccc

3c cVcccVccVcc

cccc

>c cVccccVccccccccc

VVc

&c 6c c c c c c Vc c c c c Vc c c c

ccccc)cccccVVcc

c cc c

c

VVccVccc

#c ccVcccVcccVcVVcVccc

$c /ccVccVccccVcccVcVcccVc

ccVccccc

3c c c Vc c c +c c c VBVc +c c c c

Vccccccc

>c c c c c c +c Vc Vc c c c Vc Vc

c

c

cc2cccc/?$c

c

c4cccc4Vc$:::c

c

c

c2Vccc

ccc Vc cc Vccc c VcVc

Vc Vc c c c c Vc c c c Vc

c c c VVc c *c Vc c c c

cVc cVcccccVccc)Vcc

cccVc

cVVccVc;;CccVVVcccVcc

Vc

c cc c

c

c Vc c c c cc VVc c c cc c

VccccccVcccVVVcccVcccc

ccVcVc cc cVccVccccc

.cVcc

c"VccVcVccccccccccc

VcccVVVccc

& &'(" &

cVc

cccccc

c c c Vc Vc c Vc ,Vc c Vc Vc Vc c

VcVc-cc

cc+cVVcc

c0cVV+Vcc

c8ccccVccVcc

cVcDcVcVVcDc8c+VcDcc+VcDc2c+VcDc

c+VcDccccVcc

c9VcccVc

ccc

c

c

c

c cc c

c

)* +'"*

c uu

c

c u

u

c

c

c cc c

c

($&"'

u

! ""#u

! $

u#

# " !

" %

#

u

c cc c

c

ccccccccc"Vc c c c Vc c VV.c c c c c +cc

Vc Vc

ccccVccc ccVcc

Vc "Vc c Vc c c c Vc Vc c Vc c Vc

Vc Vc c c c c c c c c Vc

c Vcc +c c Vc Vcc c c c

+ccVcVccVcVcccccVc4cc

c c c c Vc VVc c c c c Vc c Vc c c

c c *c c c c Vc c c Vc c c Vc Vc Vc

ccccccVcVcccVc

#c 6cVccVVccVcccVVcccc

$c cccccVcVcVc

c

c)cVcVcccVccVc

cccccccccVc Vc Vc Vc Vc c c Vc c c Vc c

*VVc c c VVcc c c c c VVVc c

Vc Vc c Vc V.c Vc #::c c Vc c c c #&

&

c

c cc c

c

,

6c Vc c VVc c c Vc VVc c +c c c c c BVc

cVcccVVccVcVcc

ccVcccc

+cVVc

4cccc)cccVVVcccccVc

cccVV1c

c ccc*Vc

)c c c c c c Vc c *VcVc c c c

cVcVc

c Vc *VcVc c c c VVcc c c c

VcVVccVVVcVVcc

c c *VVc c VVVc c Vc c c c

VV

c cc c

c

'"' &

cc

c6c c c c Vc c c c c c c Vc

+Vc2cVVccVc+Vcccc

6c c Vc c c c VVc Vc c c c c

cVccVcccVc

' &&

c*VcccVccc

ccVVccVc+Vcc

c Vc c c Vc c c *Vcc c cc

c#%c*VVcc

#+&$# &

cVc6ccc+VccVccc2c

c

($# -

cc#::ccc+ccc2

c cc c

c

./

VcVcccVccVccVccccVccc

c 6c cVcc ccc4.c c c Vc VVVc c

cccc0cccVccVcccccc6c

#;3;c 8c 9c )c Vc c c c c 'V'VVVc

VccccccccccVcc+cVc

ccc+cVVccVccccccc

c

&-#c

c4.c Vc c 'c c c Vc c c c c

cc ccVcc cccc c cccVc+cc

cc,#;

c cc c

c

" (* &

cc#;3;c)cVc$:cVccccccVc

c Vc c2c c c c c c c VcVc c +c c c

cVccc

E6cVVccccVccVcccVcccVVc

cVccFcccccVcccEcc)cc

8ccVcc ccccccVVcccc

ccVccccVccVccccc

cVccc

,1?????V)-c

'" " ' & &' &' & '' & '(

+# & -"

cccccccc4.cE4ccc

VcccVc)VccVcVVcc4cccccccccc

VcccVcccccV

cc+cVcc

VVcVcVcccc3:cVccccVcVcccc

c c Vc VVc c 6c c c c c c $$::::c Vc Vc c c

0c Vc VVcc cc cVcVVc VVcc

ccccccVcccccccVc

+ccVc''cccVVcccc'c

cVVcccc+c

c cc c

c

6c 6c c Vc Vc c c c 4c c c c c Vc

+Vc+c62626c+c66c+c@2c+ccccccVc

Vc VcVcccVccVcc+Vccc

VVc@ccc+cc 6c,ccc+-c 62626c+c,c

c+-c2+c,c@c+-c9cc2/'/c+c,c'c

+-c

c +Vc c c Vc VVc +c 2Vc c c Vc

c*cc

c+Vcc'Vc ccccVcccVVcVccc

ccccccVc+c4c

c cc c

c

/

c c +cVc Vc c c cc Vc c Vc c VVc

VVc Vc cc 2Vc VVc c c c c +Vc c

c c c c c +BVc Vcc c VVc c

c c Vc cc c c Vc c c c

cccVcVVcccc+Vcccc

ccVccVccVcccVcVccc

cVVcc

cccVcVVVcVccVcVccc

VVc *Vc c '+c c Vc VVcc c VVc

Vcc

cVVVcccVcc

ccc+Vcc

ccVccccVGccccVccVccc

Vccc+cccVcccVcVVcVcccc

c+VccccccVVccVcVc

6c 6c c c c c Vc Vc Vc 4c 4/"7cc

4c 4/"7c Vc c c +c c Vc c Vc +Vc c

+Vcc2'cc+Vcccc

4c 6BVc @6"cc c+c c Vc VVVc c

ccVVccc+cVcccc' &

&& 01 'cc 6c Vc&&(() )&!Vc c c +cc Vc

.cccc+Vc4cVcc+c

$>cVcccc=cVcc+cccccVc cc

c cc c

c

c +BVc VVc VVc c c c4c 4c c +c

VVccccccccc

cc+BVcVcccccccccc

Vccc+ccccVcVccc6cVcVVc

c Vc Vc +c c c c c Vc c VVcc

4cVc c Vc c c Vc c c c c c Vc c

c cc +c c 4c c Vc Vc c Vc

ccVccccVGcVcccVccVcVcc

c +Vc c Vc c VVc c 8+Vc c Vc c c

+c Vc c c c c c 'c VVc c c c c

ccVccc+Vcc

c c &' & $c c c 4c +c Vc & cc

c Vc c c c c +c Vc ,-c c 6c

4cVcVcccVVcccVcVccc6c#;;=c

ccVccc+ccccVcc4c+cVcc

c$>cVcccVccVcc#:::cVccccc

$&CcccVcc+cc4cc cVccVcc

+Vccc+cc

c c c c c c c +c Vc c c Vc c

6c cVcVVcVcccccc cc

+VcVcVcVcccVc ccc cc c 6c VcVc c

ccVcVVcc'Vcccc+Vcccc'

cVcc

c

c cc c

c

2

/

Vcc c Vc F2+Vc c+VFc Vc c6c cc+Vc c

c c VVc Vc Vc c +c c c Vc

VccVcc6c+ccc+ccVc

VcVcVccVcVVc6cc

6c c c +BVc +c c $>c c Vc Vc c c c Vc c Vc

Vc c +Vc c 6c +Vc Vc c c c c

2c Vc Vc Vc)c c Vc c Vc c

"cVcccVccccVVccVVcc

cc6ccc+VcVccV'ccVVccVcc

cVVc6cVcVccVccccVVcc

cVccccc

cc cc c'+ #)#&c6ccc+VcVcc

ccVVccccccc

c'" "#1c

cVccccc"V$&:::?'cccVcc cVcc 6c

Vc c@Vc2VccVVccVcccVccVc

cc0c@Vc2Vcccc"V3:::?'cccc

c cc c

c

c#&&3

2Vcc+ccccccccVcc

c & (&c

2VcVcccccVcVc%cVVcccc

c$' '"4"3'

cccccVcVVccVccVcc*Vc

ccc2VcVccVcccccccccVc

cc*VcVcccccc+cc

c&'&'c

2Vc c Vc Vc c c c c c +c c c c

Vccc

c"&c

c2Vc2c c Vc 6cc ,6-c c ccc

ccc

c(&'c

Vc Vc c Vc c c +Vc BVc Vc c c c Vc c

c c Vc c c Vc ?c VVc c +c c Vc c

ccVc

c cc c

c

c

c

c

c

c

c

c cc c

c

c+c Vcc cVc#;=3c

c 'c c c2c Vc+cc c Vc c

Vc Vc c c c VVc c c c c

cccVccVcVVc/cVVVcVccc+c

VccccVccccccVcc

c

cc

( 5

" "

" (&5

" /""

225)

6" "&

225)

1 '"!"&*" 5

" #$"!' 5

0 " &!"#( 5

7 " &( 5

+" 5

5 "#" &&' 5

''&""" 5

* +/( 5

" '"!"# 5

6 ("(#$ &" 5

c

c cc c

c

/

c c +c c 6c c BVc Vc +c c c c c Vc c

cVcV.cccVc+c.ccVc Vc c

c c c Vc Vc c 2c c Vc Dc c c

ccccVccVccV

ccc Vccc

ccccccccccc@c+Vcccc

cc

c +c Vc c c c c VVVVcc Vc c Vc Dc Vc

@Vc 9c 6Vc 2Vc Vc c *c c +c

cccc*VcVcVc VcVccDc

cccVcVccccccc

c +c Vc c c c c c c c c c

+cVc c c Vc"c +c Vc +c c c Vc c

c ccccVVccc#:::::cVcccc c

Vcc

6cVcVcVccccccc+cccVc+cVc

cc6BVccc?cc2cccc

ccVc

c VVc 6c Vc Vc Vc c Vc Vc c c c

Vc Vc c c VVc c c +c Vc c Vc

c c Vc c c c Vc

c c c c

Vcccc6cVccc6c+ccccc@c&::c

Vc

c+cVccccc+ccVVVcccVc

cVVVccccccVcc4cc%&::c

c Vc c #::::c Vc c c ::c Vc c Vc VVc +Vc

c cc c

c

c +c c c Vc c Vc +c +c c c 6c

Vcc+cVcVcccVVcccccVc

c Vc c c Vc c %&::c Vc c c c Vc Vc Vc

6c+ccVcc+cc

4cccccc2Vcc&>cc2VcVcc

c c c c +c Vc Vc c c V+c c c Vc

Vccc ccVcccc+Vcc+Vc c

cVc

c +c Vc Vc +c c Vc c c c V.c c 6c Vc c Vc

c6cVcVc%$ccVcc3$cVcVVccc

6cVcVc=cVVcc6cDc6c2c+Vc62cVc6c

@6c6c@Vc6c8cc6c2Vc'c cc cc c c

6c+cVc 6c Vc c cVVcc Vcc c Vc cc

VcVcVcVcVcc

c c Vc c c+c Vc Vc c c c cVVc

Vcc+ccVc cc Vcc ccVc

6ccccVVccccccHBc

c+cccc33::ccc+VVcVVccccc

c#3::::cVccccc#::cVcVcc>::cVccc

c c VVc c 2c c VVVc c +VVc c c

c c c Vc c Vc c +Vc c 6c Vc c Vc c

cc/.VcV+ccccc

c cc c

c

cccc&!& cVc+cccVcccc

ccccVVccc+cc2cc2c

c$c5c#%::-ccc+ccVc,#c5c

#%>3-ccc+cccVcc+Vccccc

cc+cc6ccccVcc6c+cc

6cc$=c5c#;$#cc

c'6cVcccVc+Vccc

VccVccVcccVVccccccc

cVccc cccccVccVcc

cccc.c6FVccccVc

cVccVcccVcVcc cc

ccVcccVc

cccVcccc

ccccVcccVccc6ccc

ccc ccccc+c

c

cc

&!c

c cc c

c

')# '"(&

c

cVVccc+ccc+ccccc

c)'V+c+cc6ccVccVVccc

+c.ccVcccc+ccccVVcVcc

cccccccVcccVc

ccVccccVVcVccccccc

+ccccVcVccVVcc+VccccVc6c

cccccccc+Vcccccc

VcccccccVccccVc+c

VcVcccVccccccc

V+c,ccVcVVccVcccccV-cc

cVc+VcccVcVcccccVcVcc

6cccccccVcccccccc

Vc+VccccccVVc+cVccc

Vcccc+cccVcVVccc+Vc

cc+VcccccVcccVcc

ccc cccccVcc'ccc

ccVVcccVcccccc

cVcccccVccccVccc

+ccVccVcVccc c

ccVVcc6ccVcccVc

ccVVccccVccVccVccc

cc

c cc c

c

c

cc

$"$"cc

c

' &''

c

cVVVccc+VcVccccVccVcc

cccccVVc+cVcVcc

cVVccVVcccVcVc8Vcc

Vcc"Vc+ccccccccc

VcccVccVcVcVccVVcc

c2FVcccVcc)VccVcFccc

VcFcccVcccccccccc

c8VcVcVc+cccVcVccc

cVccVccV+cVccVcccVccc

ccVcVcccccccccc

cccVcccVcc)cc

cccccccccccc+c

cVVcVccVccc

ccccc

ccVcccVccc+c8cVcVVcc

c+VccccccVVccccccVc

c cc c

c

cc

c

6Vcccc

VcVcVcc2FVcc

ccVVVccVVcccVccVcVcVcVcVc

cVcccVc VcccVcVc

ccccccc+VcVccVcccVc

cVcccccVcVccccccVc

ccccVcccVcccVVc

c

cc

#&!c

c

*"& &"& &'

c

c)ccccVccccc+Vccc

ccVc

cc#%

c cc c

c

+VccVccc+VcccVccccc

+VcccccVc,ccVcccc+ccV'

cccc+cccc.cc#%3;-cccVc

cccVcccVcVcVcccVcVc

cVVccccVcccVcVccVcc

cccVcc+cccVcccc

cc#%=

c cc c

c

cVcccVcVcccc"Vc

VVcc2cccVcccVVccc

VccVcVcccVc+Vcccc

cVcccccc9cccccVc

+VccVc"VcVVccccc+cccc

VccccVccc

c

cc

&!'c

cVccc9cc+ccVVcVcc"Vc

VVcVccccccVc+Vccc

cVccccccVccc

VccVcccccc+cccc

cVcc#%=

c cc c

c

VVccVccVVVcVccVcVccccc

cVccccc+VccccVcVc

cVcccVcVccVccVVcccVcc

VccVcccccVcVcccVc

c6FVcccccV'cccVc+Vc

ccVccVccVc.cVVcVc

cccccccccc

ccccccV'c4cc+Vcc

ccccccccccc

cVVcc+ccVccccccc

ccVVGcc+ccVccccc

cV'VcVVccccccccVccc

c+VccVccccVVVccc

cccVcVcVVVcVcV+ccVc+Vcc

ccVVccVcVcccVc+Vc)c

ccccccccc+Vc

cccc

cc6cVcVccccc

cc"Vc+cc6cc#;3&c

c

cc

&!()c

c cc c

c

' &&!'

cVc+VcccccVccc=:cVc

ccc#;$#cccc6c+cc6ccccc

Vcccccccc6cc+Vcc

ccc+c+cccccccc+cc

+FVc+ccc+cccc

c

cVccVcccVccVcccccc

Fc+cc6Fc4cccVccF'cVFc

ccVcccc+ccc*V'c+c

c

cVVccc"Vc+cc6cVccc+ccc

cc#;3&ccc*V'c+cccc6c+c

ccVccc+Vccc9cc6ccVc

cccc"Vc+cccVcccVVVc

cVccccc+cVccVVccccc

c

cVVccVccVccccc

VcVccc+VcccccVcVccc

"Vc+c6cVccVcc+VFc+ccccVVcVc

cccVcVc.cVVcccc

c+ccVVcVccccccVccc

"Vc+ccccVcc+cVcVccVccc

cVccVcccc"Vc+ccccc

9c

c

cVVccc"Vc+cVVcVcc

c cc c

c

VcccccVccc6c+ccc

cccc+cccVVccVcVVVcc

ccc+cVccc+cccVVVc

cccVcVVVcccVc

($ #&!c

c6c+cccccccVccVcVc

ccVVcccVccVcVVcVVc

VVccVccVVccVcVVcccc

cV'cccVVccVcccVcVc

cccccccccccVcc

+ccc6c+cVVccccc

VccccVccVcVcVcccVc

VVcccc+cc6ccVcc*ccVc

cc6c+cc*cc'cVccc6c

+cVccVcVccccccFVccc

c

cc

($($ #&!& c

c cc c

c

4c6cccc6c+ccccVc,c

VV-cc"V##%&cVcVVccVcc"V$=>cVcc

"V=$;>cVcVccc+cc#=$cVcccc

$::cVcVcccccc

' +#&

c

6c#;ccc@Vc@c(ccVccccc

c6cVcccVcccc+Vccc

ccc6c+cc6cccccc

VccccVcccc*ccVccc

cVcccccccVc6cc

ccVccccccccVccc

cc6c"c2cc2cccccc

V'ccV'VVc+cc+ccc6c+cc

6cccccccV'ccV'VVc+Vc

ccVccVVccccc#;&&cccc+c

c6cVcVcc#c5c#;&&cccc*cccVVc

cc6c+cVVcVcVVcccccccc

8ccc+cc6c,Vc+V-ccVcVVcc#;&;c

ccc+cc6cc+cccc'VVc

+VcVcVcVVVc,ccVVV-c

c

cc+cc6cVcVcccccVVccVcVc

ccc>%:cVcVcVcVcVccc8c

c/Vcccc6c+cccc+cVc

c cc c

c

cVVcccFVcVVccVccc

VcVcVccccccccVc+cVcVc

cccVccVcccc

ccc+cc6cVcVcccVccVcc

VcVcccc6c+cVVcccccc

cc

c

//

c +c Vc c c c c c%:::c Vc c 6c c Vc

+c c c c c c c c VIc Vc Vc c c c

VcccVcccVccc+c9c,VcVccVcc

c +c c 6c Vc c Vc c VVc +Vc Dc c c +c c

+cJc5cc+cccc+cc 6cc+cc

Vc c +c c c c +c c Vc c c +c c

-ccccVVc.c6c2cc6c

+c8cVccc+c''c,2VcV-cc

//'

VVc c +c '2'c 2c c c +c 6c '

2'c2VccVccVcccc+cV1c'c

&!

c cc c

c

$-cc2Vc VVc c +Vc c c Vc .c cc +c Vc

+c+cc6cc+cc")Vc8c2c+c2c+c

c +c @2c +c 6c +c 6Vc 6c +c )c c +c

02/c+cc0c+cc6c

3-c2Vc VVc c +Vc ,c c +Vc c c V-c Vc

VcVc2c2

Vc!6cc!6c cVc

>-cc?c2c2Vc VVc c c +cVc 6c VcVc

Vc2c2

Vc!6cc!6c cVc

1c6cccccc+cccc+c9c+cc

c+cccVcccVccc+cVcc

&!() &!'"$#'1c

6BVcVc+cVccccccc.cc+c

''c,2VcV-cc4cVcccVcccc

cVcc

cc(ccccVcc+cVVcccVcc

cc''c2c

'cc

4cVccc%:::cVcccc@" ccc#

c cc c

c

&' & '

" &

&!

)&!'

")&!'

&'4

'4

'&!

2Vc

4c

"Vc$&?'cKc "Vc&:?'Kc

c6*c

"Vc#$?'Kc "Vc#$?'Kc

+cVccVVccVccccccc$3;:::cVVc

VVc Vc Vc Vc c Vc c c c Vc c

VcVccc

"c 'c c Vc c !c6 c c 8c c c

Vcccc+ccc

"c 'cc Vc c6" 8c c ##c2Vc .ccc

9)c c 0c , V-c 0c ,4V-c 7+c 7c c Vc

cc2cc?cccc6cc

L"c c Vc c 6" 8c !c 6 c c 8c c c

Vcc cVcVcc Vcc Vcc,c Vccc+c

-ccccccVc1c'cc

+

+

&

c "2c,/0-c6c

&3&c

8c "2c6c,/0-c6c

#>:c

!c "2c6c,/0-c6c

#>=c

6 c "2c6c

,/0-c6c

&=&c

c cc c

c

cc8ccVccc+cVc

cLcc6c2c2cVc

ccc6c8cVccc

ccVccVcVcc

cc c c VV1c 'c ,-c !Vc c ,-c c c ,-c

9c+ccc,-ccc,-cc5cc

cc

&' & ( 'cc

ccc"Vc$&:::?'cccc

c cc"Vc&::::?'ccccc ,/-c c cc VVcc

2cccc"Vc=&:::?'c

'cc

c Vcc)cccc+c''c,2VcV-ccc

ccc"Vc&:?'cccccccVcccVVc

$$#

6c ccccVc+cc2

ccc Vc c cc

+c''c,2VcV-ccccc

&!'"$#'&& cc

VcVcc6c''c2ccccc)cVc

c c $:::c VVVc c 6c c c #:&c c VVVc

cVcVccccccVccccVc

c c c c c4c Vc c c%:::c Vc c

c cc c

c

cc@" ccc#&:::c

0M#:::cc*c

c cc c

c

c c c .c c c c Vc "Vc #>&:::c c 6c c

*cc0Mc$:::cc,V)ccccc"6cc c

2?c@ c"V-c

cc

cc2cFVccVccccccccVcccVcVcccc

ccc+ccc6ccVcVVV1c'c

ccc

$

&' &

&' &'

'&!'

&

&(&'

##" &

!

&' &'

'"

&!'&

'4'

4 '

&!&&

&' &'

'&

'4

'4

'&!

)

2Vc

4c

"Vc$&?'cKc "Vc&:?'cKc "Vc#&:?'cKc

c6*c "Vc#$?'cKc "Vc#$?'cKc "V#&?'cKc

c

'

cc+c2VcVc6c2cVccc& (* & &c

c"Vc $::?'ccc c c"Vc &:?'c cc c c c c

VcccVVcc

c cc c

c

c

c cc c

c

/

c

c

c

c

c cc c

c

c

4cc3%ccVVcVVcc>

c cc c

c

VcVcc

ccNVc@Occ+cVcccVVccVcc

ccccc#::Ccc.cccc)c

Vccc+cVccccVccc+cc2c

+cc,2-cVcc#::CccVcVVVccc

HcBc+ccccVVccVVcc

cc$:::ccVcc+cVcVccc6c+c

VVcccVVcc2cVc+c+cc+VcccVc

cVcVccc+VccVcccVcc

cVcccc+cccc$#&:cVcVcc

Vcc+cVc.c+Vcc

4ccccccc+cVcccccc

VcVccVccVcc@c6VcVcc4cVc

ccVcccc6'9ccc+BVcVVcVc

N+cc0+Occ+cVccccccVcc

Vccc@c6VcccccVVVc

2

VV?VVVc@Vc,2?@-cVcVccccccVcc

Vcc2?@ccVVcccVVcccc

cVcccVcVVcc+cVcVcVc

cVcccVc+c+VcVccVc

cVcVc+Vccc+cVccc#::Cc

cVcc$#>:%cVcc

+ccVcVccc+cVccc.cVcc

VVc6cccVcVccVcc+cVcVc

Vcccc+VccVcc+cc

7.+Vc07ccc7ccccVccc

+cc7cVccccVc+ccB:;c+cVcVcc

cVVccVVcVcVcc2cc6@2cc2cc

c cc c

c

cc+cVcVcc)ccc Vc+c8c, 8-cc

0ccccVc+cVVccVcVccc@)c6Vc

Vcc6Vc+cVccVcccccVcc

ccVcc

Vcc#:::c+Vccc4cHc+BcVccc$&:cc

@ccVccc##

c cc c

c

) c

c

ccccccccccVcccc

'cc

c2VVcc2cVccc c'cVccc cc

c c c c c Vc c c c c c c Vc c VVc

ccccccccc

c 'c c c c VVc c c c c VVc c Vc c

c c c c #%c Vc c 'c Vc +c c c

ccVccccccVcc"Vc#c+cV)c

ccVccVccVVccc'cVcc

c c c c c c c c c cc Vc c

VVc c c c VVc c c c /c c ?Vc

c

''&) (##&1'cc

E2cVc VVc c c+cc Vc c cc2c Vc c

c c c 6c 2c 2c c c c c c FVc 1'c

##161c'' )#(() ##'c

c cc c

c

" &&(&'c

cc2c Vc c c 'c c 6c Vc''c c c

NVOc cc Vc V'c cV2c 6c cc

2cVcHVBccccccH2

VBc c,ccV-ccc

+cc2VcccVcccVccVcVccVcVcc

c VVc c c >&:::c c VVVc c Vc c

2ccVcVVc6cVcVcc''c2cc

Vc6cc,6-cVcc+cVccccc2c

6cVcccccc

ccVVcc+BVcc2cccVc1c

c!cccVcc2

Vcc+Vc

ccc6ccc3$:::cNVOccVccc

>$::cV2cBVcVVc=:cVc

c4c c c c c 8Vc ,c 0c c

-cccVcVVc6c

cc6c,Vc6c-cVccc2cc

Vc c Vc c Vc c VVcc VVc c Vc

cc+cc

c 6ccccccc+cVc

c 6ccccVcc2cVccc+c

c 6cVccVcc

c cc c

c

cc'Vc c c c c 8c Vc *c c c c Vc c c

VVBcc6c"V#&:::cVcVcc"V$&:::cc

ccccVc,/-cVVccccc

c2cc'cccVcVccc

c+cVc ccc"c2cc8cVc cc

VVccVccccccc2c2cc

ccVcccc*ccc+c VVccc2c

cc9c2cc7Vcc6cVc+ccVcc'

VcVccc

c

c

"'$$# )#

2Vc4c'c"Vc$>?'ccVcc

c *'c"Vc#$?'ccVcc

cc

8 ##" &&(&c

"'$$# )#

2Vc4c'c"Vc$$?'ccVc

c *'c"Vc#:?'ccVc

c

c cc c

c

&"'# )# '') '

6cc 2Vc c VVc c c VVc c2c Vc c c c

2cVccccVVcc2VcccVVc

" '# )#) Pc

cVcVVccccccccc

c c c Vc c c c c VVc c c 2c c

VVccccVcc cccc2cVcVc

ccccVVccc2VccccccccVc

Vc c 2Vc c c c c Vc c Vc c c

cc*c

c 2c c Vc c c c c c VVc c c

Vc+cc c2

ccc Vc Vc Vc c VVc c

cVVcccccVccccccVc

cVcVccccVcVccccVVc

ccccccccVcVcccccc

c Vc @?2V?862Vc c c Vc c *Vc c

c

c2ccc VVcc5cVccN ccO?O@cc

Occ 6cN ccOcVcVccc VVc cc

ccVcVccN@ccOcVcccc VVc

c c c @c 6c )c Vc c c Vc c c )c c

c2cVcccVVcVVccccccVcc

cN ccOccN@ccOcVVc

c cc c

c

c

c

ccVcc#&?#:?$::;ccVcVcVccVcc6c

+BVcVVcc"Vc+cc6cVcV+cc+Vc

cVccVVcccccVcc'/cVccVc

ccccV'Vcc'cBVccccc

cVccVcVcc"V#::::?ccVcccc

VcccccD'Vc@ccVcVcccVc"V$:?2

c

cVccccccVcVcVc82 c

Q06"(cVcVcc

c

c cc c

c

& &&' '

c

Q#cccccccPcc

)#

&*) &! >%c

&!& #>c

" $>c

"' #>c

c

c

&$ &

c

VcccVVccccVVccc6cVccccc

c+VcccVccVccVcccVVcc

>%CcccVcc6cc#>CccVVccc#::cVVc

c

c cc c

c

Q$cccccccccVcccPc

)#

' #::c

:c

c

c

c

c

c

c

&$ &

ccVVccccVccc+cVcVcVccc

ccccBVcVcVcccVccVc+Vc

c

c

c

c

c

c

c

c

c

c

c

c

c cc c

c

Q3c 4ccVcVccVccVccVVVVcc?VPc

)#6

&! 3$c

(&$$'

c cc c

c

Q>c c*cccVccccc+Pc

cccccccc)#1

''"&6 (' &$c

6 (' #%c

#>c

"& (' #

c cc c

c

Q&c 4cVccV?VccVcPc,+ccc-c

c )#

'" "# #::c

#&&3 &>c

#&&' 3

c cc c

c

Q%?#::c2VV-c 6,#>?#::c2VV-c

8VVcc&cc 3$c #>c

&ccc#:cc #:c :c

#:cccc

c cc c

c

Q=cccVcc+ccVVccVccccPc

)#7

c cc,>%?#::c2VV-c 6,#>?#::c2VV-c

8VVcc&cc >>c #:c

&ccc#:cc >c >c

#:cccc :c :c

c

c

c

&$ &c

c

!c ;$CcccVVcVcccVcVVcVccc

cVccVcc+VcVVcc&cVc

!c =#Ccc6cVVcccVVcVc+VcVVcc&cVc

c

c cc c

c

Q%cccccccccccccVccVVcccVVcc

)#

c cc,>%?#::c2VV-c 6,#>?#::c2VV-c

(Vc #c :c

c >=c #>c

c

c

c

c

&$ &c

c

c cccVcccVccVc#::Ccccccc6c

ccccVccccc+ccc+cVVccc

c c c c c c

c

c cc c

c

Q;cccccccccccccc+cc+ccc

)#5

c c c,#?>%c2VV-c 6,:?#>c2VV-c

(Vc #c :c

c :c :c

c

c

c

&$ &c

c

/ccccVcccVccccVcccVVcc

VccVcccccccccccc

c

c

c

c cc c

c

Q#:c 4ccccVVcccc+cccVPc,+ccc c-c

)#c

c c cc,>%?#::c2VV-c 6c,#>?#::c2VV-c

2VcVc c c

2*cVc c c

cVc c c

c+c c c

/c c c

c

&$ &c

Vc*VcVccccVcccccVccc

cc+ccVc+cVcVc*cVccVcc

c+c

c

c

c

c

c

c

c

c

c

c

c

c

c cc c

c

Q##c ccVVccccccVPc

)#

c cc,>%?#::c2VV-c 6,#>?#::c2VV-c

cVc :$c :>c

!cVc #>c :c

8VVcVc :c :c

cVc :c :c

c

c

&$ &c

c

!c >Ccc6cVVcccVVccc$%CcccVVccc

VVcccc

c cc c

c

Q#$c ccVcccccVccPc

)#

c cc,>%?#::c2VV-c 6c,#>?#::c2VV-c

cc :c

8VVcc :$c :c

cc :c :c

c

c

c

&$ &c

!c ==CcccVVccVccc#3CcccVcc

VcccVccc

!c =$Ccc6cVVcccVccc$%CccVccVc

cc

c cc c

c

Q#3cccVVccccccVcccc+Pc

)#6c

c c,c>%?#::c2VVc-c 6c,#>?#::c2VV-c

cVc :%c :$c

!cVc #$c :c

8VVcVc #:c :c

cVc :>Ccc6cVVcccVVccccc$%Cccc

VVcccccc

c cc c

c

Q#>cccVVcccVcccVcccc+Pc

)#1c

c c,c>%?#::c2VVc-c 6c,#>?#::c2VV-c

cVc #>c :$c

!cVc :%c :$c

Vc #c

8VVcVc #:c :3Ccc6cVVcccVVccccccVc

ccVc$$CccVVcccVc

!c 33CcccVVccVVccccc$;Ccc6c

VVcccVc

c cc c

c

Q#&ccccVcccVcc

cc*Pc

)#c

c cc,>%?#::c2VV-c 6,#>?#::c2VV-c

Vc :c :$c

Vc 3%c :3Ccc6cVVcccccccccc

c

c cc c

c

Q#%?#::c2VV-c 6,#>?#::c2VV-c

Vc :$c :$c

Vc >:c #$c

c :

c cc c

c

c Vc)cVccccccc6ccccccVc

cVc)cVc)ccVcc+ccccc

Vc+VcccVVccVcccccc

VccVcVcBVc

c 6ccc

cccccVccccVcccVVcccc

+c

c

cccccVccccccc*Vccccc

Vc

c

cccVcVVc+ccccccVVccVc

cccVVcccccccccccc

cccVcN

OcccVcVVccc

VVcc+VcVcccVccVccccc

*cccVVc

c

ccc6ccVcccccVVc+cVc

Vc*VcVccVcccccVcVccc

ccccccBccccVccc

VVVc

c cc c

c

c 6ccVcccVcVcccccVVcccc

ccVcVcccc6cccVVccVcVc

ccVcVVcccVcVVccVcccVc

c

c 6cVcccVcVccVccccccVVc

ccccccccc6ccVccc

VVccccVccVccccVcc

VVccVcVVc

c

ccccccVccccc6cccVc

c

cccccc

c

cccccVcVcVccccVccc

c6c+cccccVcVVccccVcccc

VcVccVcc

c

c

c

c cc c

c

c c

c cVcccVVccccVccccVcc

cccccccccVVcccVVc

Vccc6c+BVccVc

c 6ccc

c cc6c+cVcVcccccVccc

VcVVc

c

c cVccc+cVccccVcVccccc

ccccc*c

c

c cc6c+ccccVcVVccccVc

c

c @Vc+cVcVcVcVcVccccVc

c

c cVccVcVcccVcVVccc

cVcccVcVccVcVcVVccc6cc

VccccVVccVccVcVccc

c

c 2VcVVcc#::c"VcVccVVcccccc

VVccVVcccVVc

c

c !cVVcVVcccVcVccVcc+c

VcccVVc

c cc c

c

,,

$&) & &

')&! & (

' )(

"$44

# &4

'""#./"

! &&(&." # $/#

/#&! &

o '&&"' ''('('# ""(%

c cc c

c

RRRRRRRRRRRRRRRRRRRRRRRRRRRRccRRRcVVcRRRRRRRRRRRRRRRRRRRRRRRRc

Q#cccccccccPcc

-cccccccccccccccccccccccccccccccccccccccccccccccccc-c6c

cccccccccccc-ccc c c c -cVcRRRRRRRRRRRRRRRc,V-c

Q$cccccccccVcccPc

ccccccccccc-c(Vccccccccccccccccccccccccccccccccccccc c -cc

Q3c 4ccVcVccVccVccVVVVcc?VPc

c ,+ccc-c

-c+cc@c c c c -c@ccVc c

-cccccVcc -c$>ccVVc

-c/Vc,V-cRRRRRRRRRRRRRRRRc

Q>c c*cccVccccc+Pc

ccccccccc -8VVcc3cVc c -3cDc&cVc c

c -&cDc%cVccc c -cc%cVcc

Q&c 4cVccV?VccVcPc,+ccc-c

c -2Vcc c c -c*c

c -ccVc c c -c/c,-RRRRRRRRRRRRRRc

Q

c cc c

c

Q#:c 4ccccVVcccc+cccc

ccccccccccc2VPc,+ccc-c

c -c2VcVcc -c2*cVc cccccccccccccccccccccc-ccVcc

-cc+cc -c/c,V-RRRRRRRRRRRRRc

Q##c ccVVccccccVPc

cVc'cc !cVVcDcc V'c

8VVcVVc'cc cVc'ccc

Q#$c ccVcccccVccPc

cVc'cc !cVcDcc c'c

8VVcVc'ccc cVc'ccc

Q#3c ccVVccccccVcccc+Pc

cVc'cc !cVVcDcc V'c

8VVcVVcccccc'cc cVc'ccc

Q#>c ccVVcccVcccVcccc+Pc

cVc'cc !cVVcDcc V'c

8VVcVVcccccc'cc cVc'ccc

Q#&c cccVcccVcc

cc*Pc c

c -cVc c c -cVVc c -cc

Q#