47466892 Report of Industrial Visit of Infosys

REPORT FOR INDUSTRIAL VISIT

TO

“INFOSYS”

NAME: PARTHKUMAR PATEL.

REG. NO. : 08BMC08021.

DECLARATION

I PARTHKUMAR PATEL (08BMC08021) hereby declare that the

project work titled “REPORT OF INDUSTRIAL VISIT ON

INFOSYS” is an original and bonafide work carried out in partial

fulfillment of the requirement for the award of Bachelor Degree in

Business Management of Bangalore University during the academic

Year 2010-2011.

This report doesn’t form a basis for any degree or diploma for Bangalore

University or any other university.

Place: Bangalore PARTHKUMAR PATEL

Date :

ACKNOWLEDGEMENT

I would like to thank all the people who have provided me the

information to carry out the project.

My acknowledgement would be incomplete without mentioning the kind

support and guidance provided by my guide Mr. DINESH.

I convey my sincere gratitude to the staff of PES college of Business

Management for their help extended to me during the course of my

project.

PARTHKUMAR PATEL

  08BMC08021

CERTIFICATION BY THE GUIDE

This is certified that this dissertation is based on an original project

study conducted by PARTHKUMAR PATEL under my guidance. He

has attended all the required guidance sessions held. This project report

has not formed a basis for the award of any other Degree/ Diploma of

any University or Institution.

SIGNATURE OF THE GUIDE:

(Mr. DINESH)

INDEX

1. EXECUTIVE SUMMARY

2. COMPANY HISTORY

3. COMPANY PROFILE

4. ORGANISATION STRUCTURE

5. FINANCIAL STATEMENT

6. DATA ANALYSIS AND INTERPRETATION

7. FINDINGS AND OBSERVATION

8. CONCLUSION AND SUGGESTION

9. BIBLIOGRAPHY

EXECUTIVE SUMMARY

Infosys is the incredible story of success and successful execution of business model, the company has entered red ocean market with insignificant stake and power in market, but because of successful market re-definition company managed to achieve to be the first among the first ones and be remarkable example for rivals.

So, what was the principal innovation that made Infosys successful? Among the other reasons we could say that company managed to realize what the market pain before anyone else was and they managed to translate it into successful business model. Business model proposed by Infosys re defined market needs, improved service time and quality and conceptually changed the game rules that bigger players where following.

Business model of Infosys was not complicated, yet it was very hard to copy because it required from company flexibility and dynamic changes in business processes. Business concept of Infosyswas different from any other companies because they managed to identify problematic areas of IT projects, they realized that IT projects needed more and more detailed, customized business processmapping, which in a most cases was done by independent consultants without relevant IT background, this was the reason why the projects implemented by Infosys competitors had lower quality and where holding high risk of failure or contingency, on the other hand IT projectimplementations where taking in average 1 year to implement, which also was a big disadvantage for it projects. Infosys combined business process mapping service with the traditional IT project package.

Changes in service resulted higher quality in project implementation, as far as Infosys itself was doing business process mapping and adjustments in existing system, project implementation time reduced to 6 month. Another very innovative change in company performance was the measurement and assessment methodologies, Infosys managed to start measuring almost everything, including customer satisfaction, employee efficiency, financial results related to project implementations. This innovation was brake through in existing environment because it was equally satisfying both, client companies and employees, also was automatically and generously rewarding outstanding performance.

By implementing and adopting above mentioned changes company achieved to reach its goals in a very short period of time, it managed to achieve fast growth and rank alongside with larger players on the market, managed to propose faster and better services to customers and created unique organizational culture based on meritocracy and transparency.

COMPANY HISTORY

Infosys was founded on July 2, 1981 by N.R. Narayan Murthy and six of his colleagues, namely, Nandan Nilekani, N. S. Raghavan, S. Gopalakrishnan, S. D. Shibulal, K. Dinesh and Ashok Arora. Narayan Murthy borrowed Rs.10,000 from his wife Sudha Murthy as seed capital for the company. In 1987 Infosys got its first foreign client, Data Basics Corporation from the United States and opened its first office in the USA. In 1993, Infosys became a public limited company and successfully completed IPO in India.

In the same year Infosys received ISO 9001/TickIT certification. Infosys set up its first office in Europe in Milton Keynes, UK in 1996. In 1999, Infosys crossed $100 Million in annual revenue and was listed on NASDAQ. It was Indian company to be listed on NASDAQ. In the same year Infosys opened offices in Germany, Sweden, Belgium, and Australia.

In 2000, Infosys crossed $200 Million in annual revenue. In 2004, Infosys crossed US $1 Billion in annual revenue. In 2006, Infosys completed 25 years of its existence and its revenues crossed $ 2 billion. Today Infosys has more than 50,000 employees and has presence in more than 20 countries across the world. Its corporate headquarters is in Bangalore. 

Infosys follows highest standards of corporate governance. No relative of the founders is eligible to work in Infosys and all the employees including founders are to retire at the age of 60. Some of the persons occupying key positions in Infosys are: N. R. Narayan Murthy (Founder, Non Executive Chairman and Chief Mentor), Nandan Nilekani (Co-founder and Co-Chairman), S. "Kris" Gopalakrishnan (Co-founder, CEO and MD), and S. D. Shibulal (Co-founder and COO). 

COMPANY PROFILE

Infosys Technologies is a leading Information Technology (IT) company which provides end-to-end business solutions that leverage technology. Infosys serves the client globally and as one of the pioneers in strategic offshore outsourcing of software services, it has leveraged the global trend of offshore outsourcing.

Infosys helps large global corporations and new generation technology companies in building new products or services and in implementing prudent business and technology strategies in the contemporary dynamic digital environment.

Services offered by Infosys are:

Application Development & Maintenance, Corporate Performance Management, Enterprise Quality Services Infrastructure Services Packages Application Services Product Engineering Systems Integration

Industries served by Infosys include:

Aerospace & Defense Automotive Banking and Capital Markets Communication Services Consumer Packaged Goods Discrete Manufacturing Energy Healthcare High Technology Hospitality & Leisure Insurance Life Sciences Media & Entertainment Resources Retail Transportation Services

Utility

VISION

"To be a globally respected corporation that provides best-of-breed business solutions, leveraging technology, delivered by best-in-class people."

MISSION

"To achieve our objectives in an environment of fairness, honesty, and courtesy towards our clients, employees, vendors and society at large."

VALUES

We believe that the softest pillow is a clear conscience. The values that drive us underscore our commitment to:

Customer Delight: To surpass customer expectations consistently

Leadership by Example: To set standards in our business and transactions and be an exemplar for the industry and ourselves

Integrity and Transparency: To be ethical, sincere and open in all our transactions

Fairness: To be objective and transaction-oriented, and thereby earn trust and respect

Pursuit of Excellence: To strive relentlessly, constantly improve ourselves, our teams, our services and products to become the best.

BOARD OF DIRECTORS

Srinath BatniDirector and Head, Delivery Excellence

K. Dinesh Director and Head, Communication Design Group, Information Systems and Quality and Productivity.

S. GopalakrishnanChief Executive Officer and Managing Director

T. V. Mohandas Pai Director and Head, Finacle, Admin, Human Resources, Infosys Leadership Institute and Education and Research

N. R. Narayana MurthyChairman of the Board and Chief Mentor

S. D. ShibulalChief Operating Officer and Member of the Board

INDEPENDENT DIRECTORS

Dr. Marti G. Subrahmanyam 

Lead Independent Director

David L. BoylesIndependent Director

Sridar Iyengar

Independent Director

K. V. Kamath Independent Director

Jeffrey Sean Lehman

 Independent Director

Deepak M. Satwalekar

Independent Director

Claude Smadja

Independent Director

FINANCIAL STATEMENT

Financial highlights of the first quarter ended June 30, 2010

This Quarter

Last Quarter

This quarter last year

Sequential growth

Year-on-year

growthGuidance

IFRS-INR cr

Income 6,198 5,944 5,472 4.3% 13.3% 5,919-5,963

Gross Profit 2,550 2,529 2,333 0.8% 9.3%

Operating Profit 1,755 1,789 1,644 -1.9% 6.8%

Net Profit-Reported 1,488 1,600 1,525 -7.0% -2.4%

EPS(Rs)-Reported 26.06 28.02 26.76 -7.0% -2.6% 24.34-24.79

IFRS $ m

Revenue 1,358 1,296 1,122 4.8% 21.0%1,330-1,340

Gross Profit 558 552 479 1.1% 16.5%

Operating Income 384 390 338 -1.5% 13.6%

Net Income-Reported 326 349 313 -6.6% 4.2%

EPADS($)-Reported 0.57 0.61 0.55 -6.6% 3.6% 0.55-0.56

FINDINGS AND OBSERVATION

QUALITY FOCUS

'In God we trust, everyone else must come with data' is an oft-heard phrase at Infosys. We constantly benchmark our services and processes against globally recognized quality standards. Our certifications include SEI-CMMI Level 5, CMM Level 5, PCMM Level 5, TL 9000 and ISO 9001-2000. In February 2007, Infosys BPO was certified for eSCM level 4.0, the eSourcing Capability Model for Service Providers developed by a consortium led by Carnegie Mellon University's Information Technology Services Qualification Centre.

INNOVATION, SPEED AND EXCELLENCE INEXECUTION

We were one of the first companies to develop and deploy a global delivery model and attain SEI-CMMI Level 5 certification our offshore and onsite operations. We manage growth by investing in infrastructure and by rapidly recruiting, training and deploying new professionals. We have 63 global development centers, the majority of which are located in India. We also have development centers in Australia, Canada, China, Japan, Mauritius, and at multiple locations in the United States and Europe.

INDUSTRY LEADERSHIP

Our history is marked by a series of firsts. We were the first Indian company to list on a US stock exchange and the first Indian company to do a POWL in Japan. In December 2006, we became the first Indian company to be added to the NASDAQ-100 index and became the only Indian company to be part of any of the major global indices. We were recently listed on The Global Dow. Infosys was also ranked No. 14 among the most respected companies in the world by Reputation Institute's Global Pulse 2008. We were also listed on Forbes' Asian Fabulous 50 for the fourth consecutive year. Infosys is also a five-time Global MAKE Winner and one of only two Indian companies amongst global leaders to have won the award in 2008. 

A MAGNET FOR THE BEST GLOBAL

TALENT

Fortune magazine identified Infosys among the top companies that "inspire, nurture and empower a new generation of global leaders." We are committed to remain among the industry's leading employers.

CONCLUSIONInfosys was founded on July 2, 1981 by N.R. Narayan Murthy and six of his colleagues, namely, Nandan Nilekani, N. S. Raghavan, S. Gopalakrishnan, S. D. Shibulal, K. Dinesh and Ashok Arora. Narayan Murthy borrowed Rs.10,000 from his wife Sudha Murthy as seed capital for the company.

In 1987 Infosys got its first foreign client, Data Basics Corporation from the United States and opened its first office in the USA. In 1993, Infosys became a public limited company and successfully completed IPO in India.

We being the students of management having visited Infosys company were able to understand how the managerial activities were carried out in the software company. We even understood the major role of the management in the coordination and control of the human resources in the organization.

RECOMMENDATIONS

1. The company should follow flexible working hours for their employees.

2. The remuneration should be paid according to the work package.

3. The company should provide various training programs and activities for the overall development of the employees.

4. The company should provide all the amenities for their employees for their work satisfaction.

5. The company should have better security facilities for their employees especially to the working females in the organization.

6. The company should treat their employees as assets.

BIBLIOGRAPHY

1. WWW.INFOSYS.COM

2. WWW.GOOGLE.COM

3. WWW.INFOSYS.CO.IN