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© ABSL Power Solutions 2007© STM Quality Limited

STM QualityLimited

8D Problem

Solving

TOTAL QUALITY MANAGEMENT

8D Problem Solving

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© STM Quality Limited

STM QualityLimited

Ford Motor Company started a

problem solving process known as

8Dwhich takes

8 Disciplines

and uses them to tackle engineering

problems

What is 8D?

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STM QualityLimited8 Disciplines

A typical

form is used

for the 8D

approach toproblem

solving

BIRMINGHAM STOPPER

CORRECTIVE ACTION REPORT8D METHOD: 8D TEAM:

CUSTOMER: CAR RAISED BY:

PART NO: DATE:

DESCRIPTION: LOG NO:

DEFECT/FAULT DESCRIPTION: INTERNAL:

EXTERNAL:

ACTION BY: DATE:

IMMEDIATE CORRECTIVE/CONTAINMENT ACTION:

ACTION BY: DATE:

ROUTE CAUSE DEFINITION:

ACTION BY: DATE:

PERMANENT CORRECTIVE ACTION:

ACTION BY: DATE:

VERIFY PERMANENT CORRECTIVE ACTION:

ACTION BY: DATE:

PREVENT RECURRENCE (DOCUMENT UPDATE):

F.M.E.A. REVIEWED (Y/N)

CONTROL PLAN REVIEWED (Y/N)

WORKS ORDER TEXT REVIEWED (Y/N)

ACTION BY: DATE:

COMMENTS: DISTRIBUTION:

QC19 ISSUE4 DATED06/11/02

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STM QualityLimited8D Problem Solving

By taking this approach we can

continuously improve quality byeliminating the causes of problems and

prevent their reoccurrence.

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STM QualityLimitedWhat are the 8 Disciplines?

1. Define the problem.

2. Build a team.

3. Containment action.4. Determine the root cause.

5. Verify the root cause.

6. Corrective Action.7. Prevention.

8. Congratulate the team.

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STM QualityLimited

Do we know EXACTLY what the

problem is?

Have we seen the problem before?

What evidence of the problem isavailable?

D1. Define the

Problem

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STM QualityLimitedD2. Build a Team

Once a problem has beenbought to our attention, ateam must be formed to

tackle the problem.

Ideally, this will be a team

of people with a variety of skills and knowledgerelated to the problem.

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STM QualityLimited

D3. Containment

Action

What action can be taken immediately?

Do we have stocks that need sorting?

Are we still manufacturing parts withthe problem?

Will the actions that we take cause

other problems?

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STM QualityLimited

D4. Determine the Root

Cause

Has the cause of the problem been

identified?

Is there more than one cause?

Did we refer to the F.M.E.A.?

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STM QualityLimitedD5. Verify the Root Cause

Are we sure that the root cause hasbeen properly identified?

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STM QualityLimitedD6. Corrective Action

Has everyone been notified of theactions taken?

Have we reviewed and updated therelevant F.M.E.A.?

Have any temporary short term fixesbeen removed?

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STM QualityLimitedD7. Prevention

Have we taken all actions to prevent

reoccurrences?

Have we considered other similar

products or processes?

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STM QualityLimited

D8. Congr atulate the

Team

Have we identified each individual team

members contribution to solving theproblem?

Have we acknowledged andappreciated the efforts involved?

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STM QualityLimited8D

We have now seen the 8D problemsolving method.

You may be called upon to help solve aproblem.

Understanding the 8D approach willhelp in tackling future problems.

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