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Q: 1Q: 1 Discuss following business domains with respect to theirDiscuss following business domains with respect to their
Mission, Organization, Operative Functions, USP/DistinctiveMission, Organization, Operative Functions, USP/DistinctiveServices & Functional flow DiagramServices & Functional flow Diagram
(a)(a) e-Governancee-Governance
OROR
(b)(b) Automotive IndustryAutomotive Industry
Q: 2Q: 2 Discuss following business domains with respect to theirDiscuss following business domains with respect to their
Mission, Organization, Operative Functions, USP/DistinctiveMission, Organization, Operative Functions, USP/Distinctive
Services & Functional flow DiagramServices & Functional flow Diagram
(a)(a) Telecom Service ProviderTelecom Service Provider
OROR
(b)(b) Healthcare & Healthcare ProviderHealthcare & Healthcare Provider
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Q: 3Q: 3 Discuss following business domains with respect to theirDiscuss following business domains with respect to their
Mission,Mission, Organization, Operative Functions,Organization, Operative Functions,USP/DistinctiveUSP/Distinctive Services & FunctionalServices & Functional flow Diagramflow Diagram
(a)(a)Airlines IndustryAirlines Industry
OROR
(b)(b)Insurance ServicesInsurance Services
Q: 4Q: 4 Discuss following business domains with respect to theirDiscuss following business domains with respect to theirMission,Mission, Organization, Operative Functions,Organization, Operative Functions,
USP/Distinctive Services & Functional flow DiagramUSP/Distinctive Services & Functional flow Diagram
(a)(a)Discreet ManufacturingDiscreet ManufacturingOROR
(b)(b)BPO ServicesBPO Services
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Q: 5Q: 5 Discuss following business domains with respect to theirDiscuss following business domains with respect to their
Mission, Organization, Operative Functions,Mission, Organization, Operative Functions,USP/DistinctiveUSP/Distinctive Services & Functional flow DiagramServices & Functional flow Diagram
(a)(a) Banking IndustryBanking Industry
OROR
(b)(b) Retail & Retail ChainRetail & Retail Chain
Q: 6Q: 6 Discuss following business domains with respect to theirDiscuss following business domains with respect to their
Mission, Organization, Operative Functions,Mission, Organization, Operative Functions,
USP/DistinctiveUSP/Distinctive Services & Functional flow DiagramServices & Functional flow Diagram
(a)(a) EducationEducation
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Automobile ManufacturerAutomobile Manufacturer
SESSION IVSESSION IV
Chapter IV Study of Business DomainsChapter IV Study of Business Domains
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AUTOMOBILE MANUFACTURERAUTOMOBILE MANUFACTURER
MissionMission
Continually strive to excel with Customer Focused activitiesContinually strive to excel with Customer Focused activities
throughout business processes including customers, suppliers &throughout business processes including customers, suppliers &
dealers. Innovation, speed and perfection would be the guidingdealers. Innovation, speed and perfection would be the guiding
principles while doing so.principles while doing so.
In pursuit of this mission, create world class automobilesIn pursuit of this mission, create world class automobiles
maintaining world class manufacturing infrastructure with bestmaintaining world class manufacturing infrastructure with bestcustomer service practices.customer service practices.
USP/Distinctive ServiceUSP/Distinctive Service The hallmark of an automobile manufacturer, distinguishing himThe hallmark of an automobile manufacturer, distinguishing him
from contemporaries, is the customer-centricity' & world classfrom contemporaries, is the customer-centricity' & world classproduct that the customers & users will discern all over: in productproduct that the customers & users will discern all over: in product
design, features, quality performance & equally significantly in thedesign, features, quality performance & equally significantly in the
customer service approach.customer service approach.
Customer must feel like a king while riding the automobile.Customer must feel like a king while riding the automobile.
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Operative FunctionsOperative Functions Core operative function of an automobile manufacturer is toCore operative function of an automobile manufacturer is to
produce & train its employees to create the range ofproduce & train its employees to create the range ofautomobiles in keeping with strategic plans of the organization.automobiles in keeping with strategic plans of the organization.
Operative functions will include Operative functions will include Top Management for Top Management for Research & product development Research & product development Production planning Production planning Shop floor execution & control -Shop floor execution & control - Material Management functionsMaterial Management functions Maintenance function Maintenance function Marketing & sales functions Marketing & sales functions Customer service functions Customer service functions Finance & Accounting functions Finance & Accounting functions Personnel Management functions Personnel Management functions Estate administration Estate administration
Security functions -Security functions -
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Operative functions will include Operative functions will include Top Management for Top Management for
Production planning & resource planning & control,Production planning & resource planning & control,
budgetingbudgeting Facilities (factories, specialized machines, technology etc.)Facilities (factories, specialized machines, technology etc.)
development & improvement.development & improvement.
Planning infrastructure developmentPlanning infrastructure development
Research & product development Research & product development
product concept, pre-planning & prototype, try out/crashproduct concept, pre-planning & prototype, try out/crashtestingtesting
competition analysiscompetition analysis
production process developmentproduction process development
Production planning -Production planning -
factory layout planning, tools & equipment planningfactory layout planning, tools & equipment planning
production process & production capacity planningproduction process & production capacity planning
sales order managementsales order management
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Shop floor execution & control -Shop floor execution & control - scheduling & dispatchscheduling & dispatch sequencing, production executionsequencing, production execution workers managementworkers management machines, equipment & tools maintenancemachines, equipment & tools maintenance
Material Management functionsMaterial Management functions material requirement planningmaterial requirement planning purchase & outsourcing, Storage managementpurchase & outsourcing, Storage management
Component scheduling, Inbound logistics (JIT inventory)Component scheduling, Inbound logistics (JIT inventory) Supply to production lineSupply to production line
Maintenance functionMaintenance function machine, tools, jigs & equipment maintenancemachine, tools, jigs & equipment maintenance
spares procurement & maintenance schedulingspares procurement & maintenance scheduling Marketing & sales functions Marketing & sales functions
management of web site, promotional schemes & advisories &management of web site, promotional schemes & advisories &related healthcare issuesrelated healthcare issues
strategic sales, dealers management & customer loyaltystrategic sales, dealers management & customer loyalty financing, insurance & leasingfinancing, insurance & leasing
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Customer service functions Customer service functions repairs & servicesrepairs & services spare parts sales arrangementsspare parts sales arrangements
Finance & Accounting functionsFinance & Accounting functions
- accounting for sales & revenue collection- accounting for sales & revenue collection
- raw materials & other expenses- raw materials & other expenses
- budgeting- budgeting Personnel Management functionsPersonnel Management functions
employees managementemployees management recruitment & training of new & old employeesrecruitment & training of new & old employees employees appraisalemployees appraisal managing supporting staff & servicesmanaging supporting staff & services
Estate administration taking care of entire factoriesEstate administration taking care of entire factories
infrastructureinfrastructure Security functions - business security, premises securitySecurity functions - business security, premises security
MIS applications in automotive industry should be towardsMIS applications in automotive industry should be towardssupporting all decisions which affect the objective of offering asupporting all decisions which affect the objective of offering adistinctive product to customers having varied expectations &distinctive product to customers having varied expectations &
perceptionsperceptions
ABC AUTOMOBILE MANUFACTURERS
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ABC AUTOMOBILE MANUFACTURERSABC AUTOMOBILE MANUFACTURERS
Chief ExecutiveChief ExecutiveBoard of DirectorsBoard of Directors
Head ProductionHead Production& Operations& Operations
Head Technical &Head Technical &MaintenanceMaintenance
Head Finance &Head Finance &BudgetingBudgeting
Head MarketingHead Marketing& Sales& Sales
HeadHeadInfrastructureInfrastructure
Development &Development &MaintenanceMaintenance
Head PersonnelHead PersonnelManagement & TrainingManagement & Training
HeadHeadMaterial ManagementMaterial Management
Research &Research &Product developmentProduct development
ABC AUTOMOBILE MANUFACTURERSABC AUTOMOBILE MANUFACTURERS
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ABC AUTOMOBILE MANUFACTURERSABC AUTOMOBILE MANUFACTURERS
Chief ExecutiveChief ExecutiveBoard of DirectorsBoard of Directors
Head ProductionHead Production& Operations& Operations
Head Technical &Head Technical &MaintenanceMaintenance
Head Finance &Head Finance &BudgetingBudgeting
Head MarketingHead Marketing& Sales& Sales
HeadHeadInfrastructureInfrastructure
Development &Development &MaintenanceMaintenance
PlanningPlanning
StaffStaff
Factory layout,Factory layout,Tools & eqptTools & eqpt
Head PersonnelHead PersonnelManagement & TrainingManagement & Training
HeadHeadMaterial ManagementMaterial Management
Production process,Production process,production capacityproduction capacity
Sales orderSales ordermanagementmanagement
SchedulingScheduling& dispatch& dispatch
Sequencing,Sequencing,ProductionProductionexecutionexecution
WorkersWorkersmanagementmanagement
Research &Research &Product developmentProduct development
ABC AUTOMOBILE MANUFACTURERSABC AUTOMOBILE MANUFACTURERS
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ABC AUTOMOBILE MANUFACTURERSABC AUTOMOBILE MANUFACTURERS
Chief ExecutiveChief ExecutiveBoard of DirectorsBoard of Directors
Machine & eqptMachine & eqpt
repair & maintrepair & maint
Head ProductionHead Production& Operations& Operations
Head Technical &Head Technical &MaintenanceMaintenance
Head Finance &Head Finance &BudgetingBudgeting
Head MarketingHead Marketing& Sales& Sales
HeadHeadInfrastructureInfrastructure
Development &Development &MaintenanceMaintenance
PlanningPlanning
StaffStaff
Factory layout,Factory layout,Tools & eqptTools & eqpt
SparesSparesProcurementProcurement
Head PersonnelHead PersonnelManagement & TrainingManagement & Training
HeadHeadMaterial ManagementMaterial Management
Production process,Production process,production capacityproduction capacity
Sales orderSales ordermanagementmanagement
SchedulingScheduling& dispatch& dispatch
Sequencing,Sequencing,ProductionProductionexecutionexecution
WorkersWorkersmanagementmanagement
MaintenanceMaintenanceSchedulingScheduling
Research &Research &Product developmentProduct development
ABC AUTOMOBILE MANUFACTURERSABC AUTOMOBILE MANUFACTURERS
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ABC AUTOMOBILE MANUFACTURERSABC AUTOMOBILE MANUFACTURERS
Chief ExecutiveChief ExecutiveBoard of DirectorsBoard of Directors
Machine & eqptMachine & eqpt
repair & maintrepair & maint
Head ProductionHead Production& Operations& Operations
Head Technical &Head Technical &MaintenanceMaintenance
Head Finance &Head Finance &BudgetingBudgeting
Head MarketingHead Marketing& Sales& Sales
HeadHeadInfrastructureInfrastructure
Development &Development &MaintenanceMaintenance
PlanningPlanning
StaffStaff
Factory layout,Factory layout,Tools & eqptTools & eqpt
SparesSparesProcurementProcurement
Finance &Finance &
BudgetingBudgeting
SalesSalesAccountingAccounting
Head PersonnelHead PersonnelManagement & TrainingManagement & Training
HeadHeadMaterial ManagementMaterial ManagementProduction process,Production process,
production capacityproduction capacity
Sales orderSales ordermanagementmanagement
SchedulingScheduling& dispatch& dispatch
Sequencing,Sequencing,ProductionProductionexecutionexecution
WorkersWorkersmanagementmanagement
MaintenanceMaintenanceSchedulingScheduling
RawRawMaterialsMaterialsexpensesexpenses
Research &Research &Product developmentProduct development
ABC AUTOMOBILE MANUFACTURERSABC AUTOMOBILE MANUFACTURERS
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ABC AUTOMOBILE MANUFACTURERSABC AUTOMOBILE MANUFACTURERS
Chief ExecutiveChief ExecutiveBoard of DirectorsBoard of Directors
Machine & eqptMachine & eqpt
repair & maintrepair & maint
Head ProductionHead Production& Operations& Operations
Head Technical &Head Technical &MaintenanceMaintenance
Head Finance &Head Finance &BudgetingBudgeting
Head MarketingHead Marketing& Sales& Sales
HeadHeadInfrastructureInfrastructure
Development &Development &MaintenanceMaintenance
PlanningPlanning
StaffStaff
Factory layout,Factory layout,Tools & eqptTools & eqpt
SparesSparesProcurementProcurement
Finance &Finance &
BudgetingBudgeting
SalesSalesAccountingAccounting
Head PersonnelHead PersonnelManagement & TrainingManagement & Training
Advertising &Advertising &
PromotionPromotion
CustomersCustomersOrdersOrders
procurementprocurement
HeadHeadMaterial ManagementMaterial Management
Production process,Production process,production capacityproduction capacity
Sales orderSales ordermanagementmanagement
SchedulingScheduling& dispatch& dispatch
Sequencing,Sequencing,ProductionProductionexecutionexecution
WorkersWorkersmanagementmanagement
MaintenanceMaintenanceSchedulingScheduling CustomerCustomer
CareCare
RawRawMaterialsMaterialsexpensesexpenses
Research &Research &Product developmentProduct development
ABC AUTOMOBILE MANUFACTURERSABC AUTOMOBILE MANUFACTURERS
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ABC AUTOMOBILE MANUFACTURERSABC AUTOMOBILE MANUFACTURERS
Chief ExecutiveChief ExecutiveBoard of DirectorsBoard of Directors
Machine & eqptMachine & eqpt
repair & maintrepair & maint
Head ProductionHead Production& Operations& Operations
Head Technical &Head Technical &MaintenanceMaintenance
Head Finance &Head Finance &BudgetingBudgeting
Head MarketingHead Marketing& Sales& Sales
HeadHeadInfrastructureInfrastructure
Development &Development &MaintenanceMaintenance
PlanningPlanning
StaffStaff
Factory layout,Factory layout,Tools & eqptTools & eqpt
SparesSparesProcurementProcurement
Finance &Finance &
BudgetingBudgeting
SalesSalesAccountingAccounting
Head PersonnelHead PersonnelManagement & TrainingManagement & Training
Advertising &Advertising &
PromotionPromotion
CustomersCustomersOrdersOrders
procurementprocurement
HeadHeadMaterial ManagementMaterial Management
Production process,Production process,production capacityproduction capacity
Sales orderSales ordermanagementmanagement
SchedulingScheduling& dispatch& dispatch
Sequencing,Sequencing,ProductionProductionexecutionexecution
WorkersWorkersmanagementmanagement
MaintenanceMaintenanceSchedulingScheduling CustomerCustomer
CareCare
RawRawMaterialsMaterialsexpensesexpenses
Research &Research &Product developmentProduct development
VendorVendorevaluationevaluation
Raw materialRaw materialprocurementprocurement
Warehouse managementWarehouse management
ABC AUTOMOBILE MANUFACTURERSABC AUTOMOBILE MANUFACTURERS
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ABC AUTOMOBILE MANUFACTURERSABC AUTOMOBILE MANUFACTURERS
Chief ExecutiveChief ExecutiveBoard of DirectorsBoard of Directors
Machine & eqptMachine & eqpt
repair & maintrepair & maint
Head ProductionHead Production& Operations& Operations
Head Technical &Head Technical &MaintenanceMaintenance
Head Finance &Head Finance &BudgetingBudgeting
Head MarketingHead Marketing& Sales& Sales
HeadHeadInfrastructureInfrastructure
Development &Development &MaintenanceMaintenance
PlanningPlanning
StaffStaff
Factory layout,Factory layout,Tools & eqptTools & eqpt
SparesSparesProcurementProcurement
Finance &Finance &
BudgetingBudgeting
SalesSalesAccountingAccounting
Head PersonnelHead PersonnelManagement & TrainingManagement & Training
Advertising &Advertising &
PromotionPromotion
CustomersCustomersOrdersOrders
procurementprocurement
PlanningPlanningTeamTeam
MaterialMaterialProcurementProcurement
HeadHeadMaterial ManagementMaterial Management
Production process,Production process,production capacityproduction capacity
Sales orderSales ordermanagementmanagement
SchedulingScheduling& dispatch& dispatch
Sequencing,Sequencing,ProductionProductionexecutionexecution
WorkersWorkersmanagementmanagement
MaintenanceMaintenanceSchedulingScheduling CustomerCustomer
CareCare
RawRawMaterialsMaterialsexpensesexpenses
Research &Research &Product developmentProduct development
VendorVendorevaluationevaluation
Raw materialRaw materialprocurementprocurement
Warehouse managementWarehouse management
ABC AUTOMOBILE MANUFACTURERSABC AUTOMOBILE MANUFACTURERS
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ABC AUTOMOBILE MANUFACTURERSABC AUTOMOBILE MANUFACTURERS
Chief ExecutiveChief ExecutiveBoard of DirectorsBoard of Directors
Machine & eqptMachine & eqpt
repair & maintrepair & maint
Head ProductionHead Production& Operations& Operations
Head Technical &Head Technical &MaintenanceMaintenance
Head Finance &Head Finance &BudgetingBudgeting
Head MarketingHead Marketing& Sales& Sales
HeadHeadInfrastructureInfrastructure
Development &Development &MaintenanceMaintenance
PlanningPlanning
StaffStaff
Factory layout,Factory layout,Tools & eqptTools & eqpt
SparesSparesProcurementProcurement
Finance &Finance &
BudgetingBudgeting
SalesSalesAccountingAccounting
Head PersonnelHead PersonnelManagement & TrainingManagement & Training
Advertising &Advertising &
PromotionPromotion
CustomersCustomersOrdersOrders
procurementprocurement
PlanningPlanningTeamTeam
MaterialMaterialProcurementProcurement
HeadHeadMaterial ManagementMaterial Management
Production process,Production process,production capacityproduction capacity
Sales orderSales ordermanagementmanagement
SchedulingScheduling& dispatch& dispatch
Sequencing,Sequencing,ProductionProductionexecutionexecution
WorkersWorkersmanagementmanagement
MaintenanceMaintenanceSchedulingScheduling CustomerCustomer
CareCare
RawRawMaterialsMaterialsexpensesexpenses
FactoryFactoryworkersworkers
SupportSupportteamteam
Research &Research &Product developmentProduct development
SecuritySecurity
teamteam
VendorVendorevaluationevaluation
Raw materialRaw materialprocurementprocurement
Warehouse managementWarehouse management
FUNCTIONAL FLOWFUNCTIONAL FLOW
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FUNCTIONAL FLOWFUNCTIONAL FLOW
DIAGRAMDIAGRAM
PrototypingPrototyping
Engineering change analysisEngineering change analysis
CompetitionCompetitionanalysisanalysis
Product concept &Product concept &Engineering designEngineering design
Product research & developmentProduct research & development
Tryout/crashTryout/crashanalysisanalysis
Factory layoutFactory layoutplanningplanning
Tools & eqptTools & eqptplanningplanning
Production processProduction processdevelopmentdevelopment
Engineering/Factory ProductionEngineering/Factory Production
ProductionProductionpreparationpreparation
Product development processProduct development process
Material & HRMaterial & HRplanningplanning
Sales orderSales ordermanagementmanagement
Production & capacityProduction & capacityplanningplanning
Production PlanningProduction Planning
WorkersWorkersmanagementmanagement
ProductionProductionexecutionexecution
Scheduling &Scheduling &SequencingSequencing
Shop Floor ExecutionShop Floor Execution
ScheduledScheduledMaintenanceMaintenance P
roduction/custom
erorderprocessin
g
Production/custom
erorderprocessin
g
Material requirementMaterial requirementplanningplanning
Supply toSupply toProduction lineProduction line
WarehouseWarehousemanagementmanagement
Material ManagementMaterial Management
Inbound logisticsInbound logistics(JIT)(JIT)
Strategic sales &Strategic sales &Dealers managementDealers management
ManagementManagementof websiteof website
Marketing &Marketing &SalesSales
Marketing, Sales & After Sales ServiceMarketing, Sales & After Sales Service
Spare partsSpare partssalessales
Financing, InsuranceFinancing, Insurance& Leasing& Leasing
Customer serviceCustomer service& repairs& repairs
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THANKTHANK
YOUYOU