Chapter 1 Organisation, Functions and Duties (Section 4(1)(b)(i)) Particulars of the Organization, functions and duties:- Sl. No. Name of the Organisation Address Functions Duties 01 Kolar District Consumer Disputes Redressal Forum District Office Premises, Kolar District, Kolar. The Forum is functioning under chapter III of the Consumer Protection Act, 1986. The main object and duty of the District Forum is to redress the consumer grievances free of cost, within the stipulated period and without follow-ing any lengthy procedure.
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Chapter 1
Organisation, Functions and Duties
(Section 4(1)(b)(i))
Particulars of the Organization, functions and duties:-
Sl.No.
Name of the Organisation
Address Functions Duties
01 Kolar District Consumer Disputes Redressal
Forum
District Office Premises,
Kolar District,Kolar.
The Forum is functioning under chapter III of the Consumer Protection Act, 1986.
The main object and duty of the District Forum is to redress the consumer grievances free of cost, within the stipulated period and without follow-ing any lengthy procedure.
Chapter 2
Powers and Duties of Officer and Employees
(Section 4(1)(b)(ii))
Particulars of the Organization, functions and duties:-
Sl.No.
Name of the employee Designation Duties allotted Powers
01 R.K. Prathibha President(Incharge)
The President of the District Forum shall discharge the Quasi Judicial work under section 11, 12, 13, 14, 25 & 27 of the Consumer Protection Act, 1986.
The President of the District Forum shall exercise the Financial powers vested to the Divi-sional level officers.
02 Post Vacant Member The members of the District Forum shall discharge the Quasi Judicial Work along with the President of the District Forum, Under sec. 11, 12, 13, 14, 25 & 27 of the C.P. Act, 1986.
03 A.C. Lalitha Lady Member The members of the District Forum shall discharge the Quasi Judicial Work along with the President of the District Forum, Under sec. 11, 12, 13, 14, 25 & 27 of the C.P. Act,
1986.
04 V. Shashikala Asst. Registrar cum Asst.
Administrative Officer
The Assistant Registrar cum Assistant Admi- strative Officer is to discharge the duties of drawing and disbursing officer.
The Assistant Registrar cum Assistant Administrative Officer is to carry out the direction issued by the President as well as the District Forum Bench
05 P.N. Gireesha Sheristedar Sheristedar is nothing but Manager of the Office and shall discharge the work of overall supervision, accounts, filing disposal,prepar- statements, pay bills and other work entrusted by the President of the District forum and Asst. Registrar of the District Forum.
06. Post Vacant First Division Assistant
The First Divi-sion Assistant shall discharge the duties of the Bench Clerk, Pending clerk and any other work entrusted by the District Forum.
07. M.V. Lakshminarayana Second Division Assistant
The Second Divi -sion Assistant shall discharge the duties of inward/outward, indexing of disposed of files, record
keeper, librarian and any other work entrusted by the President of the District Forum
08. (i) K.N. Manjunath Prasad(ii) Post Vacant
Stenographers Stenographers shall discharge the duties of taking dictation of judgments at court hall and chambers of the President and Members of the District Forum. Transcription work through computer, recording depo-sition at court hall through computer and any other work entrusted by the President, Members, Asst. Registrar cum Asst. Adminis-trative Officer.
09. Post Vacant Driver Driving work10 (i) Kargappa. K.M.
(ii) Anandappa.C(iii) Papanna
Peon One Peon is attached to the President of the District Forum and Court Hall. One Peon is attached to the Office of the District Forum.One Peon is to do the work of night watchman or any other work entrusted by the President of the District Forum.
Chapter 3
Procedure Followed in Decision making Process
(Section 4(1)(b)(iii))
Describe the procedure followed in decision-making by the public authority
(Deputy Commissioner Officer)
Activity Description Decision making process
Designation of final decision authority
The District Forums are constituted under the (Central Act No.68 of 1986) Consumer Protection Act, 1986 to redress the grievances of the Consumers.
The District Forums follow the procedure laid in the Consumer Protection Act, 1986 u/s 11, 12, 13, 14, 15, 17, 18 and 22 D and the regulation framed by the National Consumer Disputes Redressal Commission under Section 30 A of the Consumer Protection Act, 1986, vide its notification No. No.1-105/NCDRC/2005, dt. 31.05.2005.
President
Chapter 4
Norms set for the Discharge of Functions
(Section 4(1)(b)(iv))
Please provide the details of the norms/standards set by the public authority for the discharge of its functions/delivery of services.
SL.No.
Function/service Norms standards of performance
set
Time frame Reference document prescribing the norms (Citizen’s Charter, Service Chapter etc)
1 The Forum is functioning under chapter III of the Consumer Protection Act, 1986.
The main object and duty of the District Forum is to redress the consumer grievances free of cost, within the stipulated period and without following any lengthy procedure.
Consumer Protection Act 1986, Karnataka Consumer Protection Rules 1986, Consumer Protection Regulations, 2005 and Citizen Charter
Chapter 5
Rules, Regulations, Instructions, Manual and Records, for Discharging Functions
(Section 4(1)(b)(v) & (vi))
Please provide list and gist of rules, regulations, instructions, manuals and records, held by public authority or under its control or used by its employees for
discharging functions in the following format
1. The Consumer Protection Act, 19862. The Karnataka Consumer Protection Rules, 19883. The Consumer Protection Regulations 2005 and other rules for establishment
work of District Forums.
Chapter 6
Categories of Documents held by the Public Authority under its Control
(Section 4(1)(b)v(i))
Provide information about the official documents held by the public authority or under its control.
1. Complaint Register2. Execution Application Register3. Miscellaneous Petition Register4. Record Room (Index) Register5. Complaint Files6. Execution Application Files7. Miscellaneous Petition Files8. Court Diary 9. All other files and registers pertaining to establishment work of the District
Forum
Chapter 7
Arrangement for Consultation with, or Representation by, the Members of the Public in relation to the Formulation of Policy or Implementation thereof
(Section 4(1)(b) viii)
Describe arrangements by the public authority to seek consultation / participation of public or its representation for formulation and implementation of policies
Sl. No.
Function/Service Arrangements for consultation with or
representation of public in relation with policy
formulation
Arrangements for consultation with or
representation of public in relation with policy implementation
No public contact with the services of the District Forum which is constituted under the provisions of the Consumer Protection Act, 1986. Only the consumers or the aggrieved parties shall approach the District Forum.
Chapter 8
Boards, Councils, Committees and other Bodies constituted as part of Public Authority
[Section 4(1)(b)v(iii)]
Please provide information on boards, councils, committees and other bodies related to the public authority in the following format.
Name of Board, Council, Committee
etc.
Composition Powers and Functions
Whether its Meetings open to Public / Minutes of
its Meetings accessible for
Public
No Boards, Councils, Committees and other bodies are functioning under the services of District Forum.
Chapter 9
Directory of Officers and Employees
[Section 4(1)(b)(ix)]
Please provide information on officers and employees working in different units or offices at different levels and their contact
Sl.No.
Name of the Officers /
Employees
Designation Office Address Contact Number / e-
mail ID1 Smt. R.K. Prathibha President
(Incharge)District Consumer Disputes Redressal Forum, District Office Premises, Kolar District, Kolar.
08152-228111/[email protected]
2 Post Vacant Member -do- 08152-228111/[email protected]
3 Smt. A.C. Lalitha Member -do- 08152-228111/[email protected]
4 Smt. V. Shashikala Asst.Registrar cum Asst. Admn. Officer
-do- 08152-228111/[email protected]
5 Sri. P.N. Gireesha Sheristedar -do- 08152-228111/[email protected]
6 Sri. K.N. Manjunath Prasad
Stenographer -do- 08152-228111/[email protected]
7 Sri.M.V. Lakshminarayan
S.D.A. -do- 08152-228111/[email protected]
8 Sri. K.M. Kargappa Group-D -do- 08152-228111/[email protected]
9 Sri. C. Anandappa Group-D -do- 08152-228111/[email protected]
10 Sri. Papanna Group-D -do- 08152-228111/[email protected]
Chapter 10
Monthly Remuneration received by Officers and Employees including the System of Compensation as provided in Regulations
[Section 4(1)(b)(x)]
Provide information on remuneration and compensation structure for officers and employees in the following format:
Name of the Officer Working
Designation/Organisation
RemunerationPer Month
Sri. R.K. Prathiba President (Incharge) / District Consumer Disputes Redressal Forum, Kolar
Nil.
Smt. A.C. Lalitha Member Rs.750/- per sitting.Smt. V. Shashikala Asst. Registrar cum AAO Rs.43163/-Sri. P.N. Gireesha Sheristedar Rs.35041/-Sri. K.N.Manjunath Prasad Stenographer Rs.31365/-Sri. M.V. Lakshminarayana S.D.A. Rs.21280/-Sri. K.M. Kargappa Group-D Rs.19510/-Sri. C. Anandappa Group-D Rs.19910/-Sri. Papanna Group-D Rs.16145/-
Chapter 11
Budget Allocated to Each Agency including Plans etc.
[Section 4(1)(b)xi]
Provide information about the details of the plans, programmes and schemes undertaken by the public authority for each agency.
Agency Plan/Programme
/Scheme/Project/ Activity/Purpose for which budget
is allotted
ProposedExpenditureAs on last
Year
Expected Outcomes
Report on disbursements made or where
such details are available
(website, reports, notice
board etc.)
No plans, programmes and schemes are undertaken
Chapter 12
Manner of Execution of Subsidy Programmes
[Section 4(1)(b)xii]
1. Describe the activities/programmes/schemes being implemented by the public authority for which subsidy is provided.
NIL
2. Provide information on the nature of subsidy, eligibility criteria for accessing subsidy and designation of officer competent to grant subsidy under various programmes/schemes.
Name of programme /
Activity
Nature / Scale of subsidy
Eligibility criteria for grant of
subsidy
Designation of officer to grant
subsidy
NIL
3. Describe the manner of execution of the subsidy programme
Name of programme /
Activity
Application procedure
Sanction procedure
Disbursement procedure
NIL
Chapter 13
Particulars of Recipients of Concessions, Permits or Authorization Granted by the Public Authority
[Section 4(1)(b)xiii]
Provide the names and addresses of recipients of benefits under each programme/scheme separately in the following format.
Sl. No. Name & address of recipient institutions
Nature/ quantum of
benefit granted
Date of grant Name and designation of
granting authority
NIL
Chapter 14
Information Available in Electronic Form
[Section 4(1)(b)x(iv)]
Please provide the details of information related to the various schemes of the department which are available in electronic formats. (Floppy, CD, VCD, Web Site,
Internet etc.)
Electronic Description (site address/location where available
etc.
Contents or title Designation and address of the custodian of
information held by whom
Website and internet
www.confonet.nic.in
ConfoNet Data Management Assistant, District
Consumer Disputes Redressal Forum,
Kolar.
Chapter 15
Particulars of Facilities available to Citizens for obtaining Information
[Section 4(1)(b)xv]
Describe the particulars of information dissemination mechanisms in place/facilities available to the public for accessing of information
Facility Description (Location of Facility/Name etc.)
Details of Information made available
Website and Internet www.confonet.nic.in Details of complaints and execution application
Chapter 16
Names, Designation and other particulars of Public Information Officers
[Section 4(1)(b)xvi]
Please provide information about the Public Information Officers and Assistant Public Information Officers designated for various offices/administrative units and
Appellate Authority/Officer(s) for the public authority in the following format.
Public Information Officer
Sl.No.
Name of the Office/administrative
Unit
Name and Designation of PIO
Office Tel.Residence Tel.
Fax
1 District Consumer Disputes Redressal Forum, Kolar.
V. ShashikalaAssistant Registrar cum Assistant Administrative Officer
08152-228111Nil
08152-228111
Asst. Public Information Officer
Sl.No.
Name of the Office/administrative
Unit
Name and Designation of
APIO
Office Tel.Residence Tel.
Fax
1 District Consumer Disputes Redressal Forum, Kolar.
P.N. GireeshaSheristedar
08152-228111Nil
08152-228111
Appellate Authority
Sl.No.
Name of the Office/administrative
Unit
Name and Designation of
Appellate Authority
Office Tel.Residence Tel.
Fax
1 District Consumer Disputes Redressal Forum, Kolar.
R.K. PrathibhaPresident (Incharge)
08152-22811108152-22246708152-228111
Chapter 17
Other Useful Information
[Section 4(1)(b)xvii]
Please give below any other information or details of publications which are of relevance or of use to the Citizens.
NIL
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PÁAiÀÄðªÀ£ÀÄß ¤ªÀð»¸ÀĪÀÅzÀÄ. PÀbÉÃjAiÀÄ J¯Áè «¨sÁUÀPÉÌ ¸ÀA§A¢¹zÀAvÀºÀ eÉgÁPïì PÁAiÀÄðªÀ£ÀÄß, PÁ®PÁ®PÉÌ ªÉâPÉAiÀÄ CzsÀåPÀëgÀÄ/¸ÀzÀ¸ÀågÀÄ/¸ÀºÁAiÀÄPÀ jf¸ÁÖçgï ªÀÄvÀÄÛ ¸ÀºÁAiÀÄPÀ DqÀ½vÁ¢üPÁjUÀ¼ÀÄ/²gÀ¸ÉÛÃzÁgÀgÀÄ/EvÀgÉ ¹§âA¢ªÀUÀðzÀªÀgÀÄ ¤ÃqÀĪÀ ¸ÀÆZÀ£ÉAiÀÄ£ÀÄß C£ÀĸÀj¹PÉÆAqÀÄ PÁAiÀÄð¤ªÀð»¸ÀĪÀÅzÀÄ.
DzsÁåAiÀÄ – 3
wêÀiÁð£À vÉUÉzÀÄPÉƼÀÄîªÀ ¥ÀæQæAiÉÄAiÀÄ°è C£ÀĸÀj¸À¨ÉÃPÁzÀ PÁAiÀÄð«zsÁ£À
[¥ÀæPÀgÀt 4(1)(b)( iii)]
¸ÁªÀðd¤PÀ ¥Áæ¢üPÁgÀ¢AzÀ wêÀiÁð£À vÉUÉzÀÄPÉƼÀÄîªÀ ¥ÀæQæAiÉÄAiÀÄ°è
C£ÀĸÀj¸À¨ÉÃPÁzÀ PÁAiÀÄð«zsÁ£À «ªÀgÀUÀ¼ÀÄ
ZÀlĪÀnPÉ «ªÀgÀUÀ¼ÀÄ wêÀiÁð£À PÉÊUÉƼÀÄîªÀ
¥ÀæQæAiÉÄ
CAwªÀÄ wêÀiÁð£À
PÉÊUÉƼÀÄîªÀ ¥Áæ
¢üPÁgÀzÀ ¥ÀzÀ£ÁªÀÄ
UÁæºÀPÀgÀ ¸ÀAgÀPÀëuÁ PÁAiÉÄÝ 1986gÀ£ÀéAiÀÄ £ÉÆAzÀ UÁæºÀPÀgÀ ªÁådåUÀ¼À£ÀÄß ²ÃWÀæªÁV EvÀåxÀð¥Àr¸ÀĪÀÅzÀÄ
UÁæºÀPÀgÀ ¸ÀAgÀPÀëuÁ PÁAiÉÄÝ 1986gÀ£ÀéAiÀÄ £ÉÆAzÀ UÁæºÀPÀgÀ ªÁådåUÀ¼À£ÀÄß GavÀªÁV ²ÃWÀæªÁV EvÀåxÀð¥Àr¸ÀĪÀÅzÀÄ
f¯Áè UÁæºÀPÀgÀ ªÁådåUÀ¼À ¥ÀjºÁgÀ ªÉâPÉAiÀÄÄ UÁæºÀPÀgÀ ¸ÀAgÀPÀëuÁ PÁAiÉÄÝ 1986, PÀ£ÁðlPÀ UÁæºÀPÀgÀ ¸ÀAgÀPÀëuÁ ¤AiÀĪÀÄUÀ¼ÀÄ 1988 & Consumer Protection Regulations 2005 gÀ£ÀéAiÀÄ UÁæºÀPÀgÀ ªÁådåUÀ¼À£ÀÄß EvÀåxÀð¥Àr¸À®Ä PÀæªÀĪÀ»¸À¯ÁUÀÄwÛzÉ.
CzsÀåPÀëgÀÄ
DzsÁåAiÀÄ – 4
PÁAiÀÄðUÀ¼À ¤ªÀðºÀuÉUÉ gÀƦ¹gÀĪÀ ¸ÀÆvÀæUÀ¼ÀÄ [¥ÀæPÀgÀt 4(1)(b)( iv)]
¸ÀÆvÀæUÀ¼ÀÄ/vÀ£Àß PÀvÀðªÀåUÀ¼À ¤ªÀðºÀuÉAiÀÄ°è/¸ÉÃªÉ ªÀiÁqÀĪÀ°è ¸ÁªÀðd¤PÀ
¥Áæ¢üPÁgÀªÀÅ ºÁQPÉÆAqÀ ¸ÁÖAqÀgïØUÀ¼À §UÉÎ «ªÀgÀUÀ¼À£ÀÄß zÀAiÀÄ«lÄÖ MzÀV¸ÀĪÀÅzÀÄ.
PÀæªÀĸÀASÉå
PÁAiÀÄðUÀ¼ÀÄ/¸ÉêÉ
PÁAiÀÄðUÀ¼À ¤ªÀðºÀuÉ CzÀÄ
gÀƦ¹gÀĪÀ ¸ÀÆvÀæUÀ¼ÀÄ
PÁ®«Äw¸ÀÆvÀæªÀ£À
Äß «ªÀj¸ÀĪÀ°è G¯ÉèÃT¹gÀĪ
À zÁR¯É/£ÁUÀjÃ
PÀ ¸À£ÀßzÀÄÝ,
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EvÁå¢1 f¯Áè UÁæºÀPÀgÀ ªÁådåUÀ¼À ¥ÀjºÁgÀ ªÉâPÉAiÀÄÄ
UÁæºÀPÀgÀ ¸ÀAgÀPÀëuÁ PÁAiÉÄÝ 1986gÀ£ÀéAiÀÄ PÁAiÀÄð¤ªÀð»¸ÀÄwÛzÀÄÝ UÁæºÀPÀgÀ ªÁådåUÀ¼À£ÀÄß AiÀiÁªÀÅzÉà «¼ÀA§«®èzÉà ²ÃWÀæªÁV EvÀåxÀð¥Àr¸ÀĪÀ PÁAiÀÄðªÀ£ÀÄß ¤ªÀð»¸À¯ÁUÀÄwÛzÉ.
UÁæºÀPÀgÀ ¸ÀAgÀPÀëuÁ PÁAiÉÄÝ1986, Consumer Protection Regulations
2005 & Citizen Charter.
DzsÁåAiÀÄ – 5
¤AiÀĪÀÄUÀ¼ÀÄ, «¤AiÀĪÀÄ£ÀUÀ¼ÀÄ, ¸ÀÆZÀ£ÉUÀ¼ÀÄ, PÉʦrUÀ¼ÀÄ ªÀÄvÀÄÛ zÁR¯ÉUÀ¼ÀÄ
[¥ÀæPÀgÀt 4(1)(b)( v) & vi ]
CzÀgÀ PÁAiÀÄðUÀ¼À£ÀÄß £ÉgÀªÉÃj¸ÀĪÀÅzÀPÁÌV CzÀÄ ºÉÆA¢gÀĪÀ CxÀªÁ CzÀgÀ ¤AiÀÄAvÀætzÀ°ègÀĪÀ CxÀªÁ CzÀgÀ
GzÉÆåÃVUÀ¼ÀÄ §¼À¸ÀĪÀ ¤AiÀĪÀÄUÀ¼À£ÀÄß, «¤ªÀÄAiÀÄUÀ¼À£ÀÄß, ¸ÀÆZÀ£ÉUÀ¼À£ÀÄß, PÉʦrUÀ¼À£ÀÄß
ªÀÄvÀÄÛ zÁR¯ÉUÀ¼À «ªÀgÀUÀ¼ÀÄ
1) UÁæºÀPÀ ¸ÀAgÀPÀëuÁ PÁAiÉÄÝ 19862) PÀ£ÁðlPÀ UÁæºÀPÀgÀ ¸ÀAgÀPÀëuÁ ¤AiÀĪÀÄ 19883) PÀ£ÁðlPÀ UÁæºÀPÀgÀ ¸ÀAgÀPÀëuÁ gÉUÀÆå¯ÉµÀ£ïì 2005 ªÀÄvÀÄÛ
EvÀgÉ ¤AiÀĪÀÄUÀ¼ÀÄ
CzsÁåAiÀÄ-6
¤AiÀÄAvÀætzÀ°ègÀĪÀ zÀ¸ÁÛªÉÃdÄUÀ¼À ¥ÀæªÀUÀðUÀ¼ÀÄ
[¥ÀæPÀgÀt 4(1)(b)v (i)]
CzÀÄ ºÉÆA¢gÀĪÀ CxÀªÁ CzÀgÀ ¤AiÀÄAvÀætzÀ°ègÀĪÀ zÀ¸ÁÛªÉÃdÄUÀ¼À ¥ÀæªÀUÀðUÀ¼ÀÄ.
1) ¥ÀæPÀgÀt £ÉÆÃAzÀt ªÀ»2) CªÀįÁÓj Cfð £ÉÆÃAzÀt ªÀ»3) EvÀgÉà Cfð £ÉÆÃAzÀt ªÀ»4) gÉPÁqïð gÉƪÀiï EAqÉPïì ªÀ»5) ¥ÀæPÀgÀtUÀ¼À PÀqÀvÀUÀ¼ÀÄ
6) CªÀįÁÓj Cfð PÀqÀvÀUÀ¼ÀÄ7) EvÀgÉ Cfð PÀqÀvÀUÀ¼ÀÄ8) PÉÆÃmïð ¢£ÀZÀj9) EvÀgÉ J¯Áè PÀqÀvÀUÀ¼ÀÄ ªÀÄvÀÄÛ ªÀ»UÀ¼ÀÄ ¹§âA¢ ªÀÄvÀÄÛ DqÀ½vÀ ±ÁSÉUÉ ¸ÀA§A¢ü¹zÀÄÝ
CzsÁåAiÀÄ-8¸ÁªÀðd¤PÀ ¥Áæ¢üPÁgÀzÀ ¨sÁUÀªÁV gÀavÀªÁzÀ
ªÀÄAqÀ½UÀ¼ÀÄ, ¥ÀjµÀvÀÄÛUÀ¼ÀÄ, ¸À«ÄwUÀ¼ÀÄ ªÀÄvÀÄÛ EvÀgÀ ¤PÁAiÀÄUÀ¼ÀÄ[¥ÀæPÀgÀt 4(1)(b)v(iii)]
F PɼÀPÀAqÀ £ÀªÀÄÆ£ÉAiÀÄ°è ¸ÁªÀðd¤PÀ ¥Áæ¢üPÁgÀPÉÌ ¸ÀA§A¢ü¹zÀ ªÀÄAqÀ½UÀ¼À, ¥ÀjµÀvÀÄÛUÀ¼À, ¸À«ÄwUÀ¼À ªÀÄvÀÄÛ EvÀgÀ ¤PÁAiÀÄUÀ¼À ªÀiÁ»wAiÀÄ£ÀÄß zÀAiÀÄ«lÄÖ PÉÆrªÀÄAqÀ½UÀ¼ÀÄ, ¥ÀjµÀvÀÄÛUÀ¼ÀÄ, ¸À«ÄwUÀ¼ÀÄ EvÁå¢UÀ¼À ºÉ¸ÀgÀÄ
gÀZÀ£É C¢üPÁgÀ ªÀÄvÀÄÛ PÁAiÀÄð¤ªÀðºÀuÉ
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f¯Áè UÁæºÀPÀgÀ ªÁådåUÀ¼À ¥ÀjºÁgÀ ªÉâPÉAiÀÄ ¨sÁUÀªÁV gÀavÀªÁzÀ ªÀÄAqÀ½UÀ¼ÀÄ, ¥ÀjµÀvÀÄÛUÀ¼ÀÄ, ¸À«ÄwUÀ¼ÀÄ ªÀÄvÀÄÛ EvÀgÀ ¤PÁAiÀÄUÀ¼ÀÄ AiÀiÁªÀÅzÀÆ EgÀĪÀÅ¢®è.
CzsÁåAiÀÄ-9
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C¢üPÁjUÀ¼À/£ËPÀgÀgÀ ºÉ¸ÀgÀÄ
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[¥ÀæPÀgÀt 4(1)(b)(x)]C¢üPÁjUÀ¼À ªÀÄvÀÄÛ £ËPÀgÀgÀ ¸ÀA¨sÁªÀ£É ªÀåªÀ¸ÉÜ ªÀÄvÀÄÛ ¥ÀjºÁgÀzÀ
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