4.1 Back to Nick Video Presentation: This Stuff Doesn’t Work!
Dec 14, 2015
4.2
• Explain why some people exert more effort at a given task than others
• Understand how to motivate your crew to exert more effort
• Understand the factors that determine performance
Turning Effort Into Performance
Objectives
4.3
Why People Work (A Quick Review)
•They have Needs
•They have developed Wants
•They exert Effort to get Wants
4.4
Motivation
The ability to get employees to do what you want them to do,When you want it done—Because they want to do it.
4.5
Rewards: What Are They?
•The real or perceived result of completing a task.
•Every task has them—whether we see them or not
4.6
Reward Types
• Compliments/“Pat-on-the-back”
• Recognition/Awards• Opportunity for
overtime• Flexible hours
• Pride• Completing an
important task• Visible signs of
completion• Use of new or
unused skills
InternalExternal
Examples
4.7
Relationship BetweenEffort and Reward
Effort Performance
Reward
Reward
Reward
Can I perform as expected?
If I perform, what is the result?
Is the reward desired?
4.8
Effort
•Physical and mental activity required to complete a task
•A motivated person will exert more effort than one who is less motivated
4.9
Expectation
•Perceived ease or difficulty in completing a task
•In general, the higher the expectation—the higher the level of motivation
4.11
Reward-Performance Connection
People must believe that exerting additional effort will lead to a reward.
Believability
4.12
Desirability
•The reward offered must be of importance to the individual
• Importance depends on the strongest wants or needs
4.13
So What Went Wrong?
Effort Performance
Reward
Reward
Reward
Can I perform as expected?
If I perform, what is the result?
Is the reward desired?
4.16
Performance Model
Direction Effort
Ability
Knowledge and Skills
OrganizationalProblems
Performance
X
X
4.19
3 Conditions For Extra Effort
• Task is reasonable—it can be achieved
• The reward is tied to performance
• Reward is desired
4.22
Wrong or poorly maintained equipment
Materials or resources not provided
Organizational Problems
Things that hold up work:
4.23
Performance
Viewed in terms of measurable quantities and quality completed within a specified time
4.25
Key Points
• Link valued rewards to performance of achievable tasks
• Assign crew members to tasks when they have the appropriate:
Abilities, Knowledge, and Skills
• Provide necessary resources and opportunities
• Organizational problems should not hold up the work
4.26
What You Have Learned
• Individuals can respond differently to the same reward
• How to motivate our crew to exert more effort– All individuals can be rewarded– How to match individual needs to rewards
• Identified and discussed the factors that influence performance.
4.36
Rewards FromAround the Country
• Alabama—an award is given for the the cleanest rest area.
• Illinois—uses a participative problem solving program to develop ideas and recognize employees for their contributions.
• Maryland—yearly recoginition is given to employees for perfect attendance and safety performance.
(continued)
4.37
Rewards FromAround the Country
• New Jersey—goals are set by employees in conjunction with their supervisor, and feedback is given as to how the employees are meeting their responsibilities.
• Texas—periodic reviews between supervisors and employees are held to set work objectives and review programs to increase proficiency and efficiency in the areas of equipment and management training.