1 2 English - CJB26NAALAAA Quick Start Guide For more information about how to use the phone, please go to www.alcatelonetouch.com to download complete user manual. Moreover, from the website you can also consult FAQ, realize software upgrade, etc. 4010X 4010D PROTECT YOUR HEARING To prevent possible hearing damage, do not listen at high volume levels for long periods. Exercise caution when holding your device near your ear while the loudspeaker is in use. www.sar-tick.com This product meets applicable national SAR limits of 2.0 W/kg. The specific maximum SAR values can be found on page 29 of this user guide. When carrying the product or using it while worn on your body, either use an approved accessory such as a holster or otherwise maintain a distance of 1.5 cm from the body to ensure compliance with RF exposure requirements. Note that the product may be transmitting even if you are not making a phone call. Your mobile 1 .................. Keys and connectors 1.1 Proximity sensor Touch screen LED light Back key Home key Menu key Headset connector Power key micro-USB connector Volume up Volume down IP4464_4010X_4010D_QG_Eng_GB_13_130312.indd 1-2 IP4464_4010X_4010D_QG_Eng_GB_13_130312.indd 1-2 2013-3-12 4:27:34 2013-3-12 4:27:34
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4010X 1 Your mobile 4010D 1.1 Keys and connectorssupport.alcatelonetouch.com/Alcatel_Support_Files/Quick...Home key from Home screen. Touch an icon in the window to open the related
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1 2
English - CJB26NAALAAA
Quick Start GuideFor more information about how to use the phone, please go to
www.alcatelonetouch.com to download complete user manual.
Moreover, from the website you can also consult FAQ, realize
software upgrade, etc.
4010X4010D
PROTECT YOUR HEARINGTo prevent possible hearing damage, do not listen at high
volume levels for long periods. Exercise caution when
holding your device near your ear while the loudspeaker is in use.
Home screen1.3 You can bring all the items (applications, shortcuts, folders and
widgets) you love or use most frequently to your home screen for
quick access. Press Home key to switch to Home screen.
Status barStatus/Notification indicators •
Touch and Drag down to open •
notification panel.
Application tab
Touch to open applications list.
Press and hold to display thumbnails.
Touch to access Messaging
Touch to place a call/access Call log if you have missed call(s).
Search bar
Touch to enter Search options: All,
Web, Apps, Contacts, etc.
Touch to enter voice search
screen.
Touch an icon to open an application,
folder, etc.
Home screen is provided in an extended format to allow more
space for adding applications, shortcuts etc. Slide the Home screen
horizontally left and right to get a complete view of the Home
screen. Small dots at the lower left and right of the screen indicate
which screen you are viewing.
Using the touchscreen1.3.1
Touch
To access an application, touch it with your finger.
Touch and Hold
To enter the available options for an item, touch and hold the item. For example, select a contact in Contacts, touch and hold this contact, options list will then appear on screen.
Drag
Place your finger on the screen to drag an object to another location.
Slide/Swipe
Slide the screen to scroll up and down the applications, images, web pages… at your convenience.
Flick
Similar to swiping, but flicking makes it move quicker.
Pinch/Spread
Place your fingers of one hand on the screen surface and draw them apart or together to scale an element on the screen.
Rotate
Automatically change the screen orientation from portrait to landscape by turning the phone sideways to have a better screen view.
Status bar1.3.2 From status bar, you can view both phone status (to the right side) and notification information (to the left side). When the status bar is full, “ ” icon will appear, touch to display hidden icons.
You can share your phone's mobile data connection with a single
computer via a USB cable (USB tethering) (1) or with up to eight
devices at once by turning your phone into a portable Wi-Fi
hotspot.
To turn on USB tethering or Portable Wi-Fi hotspotPress • Menu key from Home screen.
Touch • Settings\Wireless & networks\Tethering & portable hotspot.Mark the check box of • USB tethering or Portable Wi-Fi hotspot to activate this function.
The functions may incur additional network charges
from your network operator. Extra fees may also be
charged in roaming areas.
Locate my location 8 using GPS satellitesTo activate your phone’s global positioning system (GPS) satellite Receiver:
Press• Menu key from Home screen
Touch • Settings\Location\Use GPS satellitesMark the checkbox•
You can also mark GPS EPO assistance or A-GPS to speed up
the GPS location fix time.
When open Maps, you can find your location:
(1) Only when the computer is with windows XP SP3 or higher version.
Use your phone’s GPS satellites receiver to pinpoint your location within
an accuracy as close as several meters (“street level”). The process of
accessing the GPS satellite and setting your phone's precise location for
the first time will require up to 5 minutes. You will need to stand in a place
with a clear view of the sky and avoid moving. After this, GPS will only need
20-40 seconds to identify your precise location.
Data backup9 ..................This phone enables you to back up your phone’s settings and other
application data to Google Servers, with your Google Account.
If you replace your phone, the settings and data you’ve backed up
are restored onto the new phone the first time you sign in with
your Google Account.
To activate this function:
Press • Menu key from Home screen
Touch • Settings\Privacy\Back up my data
Mark the checkbox•
Activated this function, a wide variety of settings and data are
backed up, including your Wi-Fi passwords, bookmarks, a list of
the applications you’ve installed, the words you’ve added to the
dictionary used by the onscreen keyboard, and most of the settings
that you configure with the Settings application. If you deactivated this
option, you stop backing up your settings, and any existing backups
It allows you to synchronize the Contacts and Calendar in Outlook/
Outlook Express and handset.
Supported Operating Systems
Windows XP/Vista/Windows 7.
Upgrade12.2 You can use ONE TOUCH Upgrade tool or FOTA Upgrade tool to
update your phone's software.
One Touch Upgrade12.2.1 Download One Touch Upgrade from ALCATEL website (www.
alcatelonetouch.com) and install it on your PC. Launch the tool and
update your phone by following the step by step instructions (refer
to the User Guide provided together with the tool). Your phone’s
software will now have the latest software.
All personal information will be permanently lost
following the update process. We recommend you
backup your personal data using Android Manager
before upgrading.
Supported Operating Systems
Windows XP/Vista/Windows 7.
FOTA Upgrade12.2.2 Using FOTA Upgrade tool you can update your phone's software:
Press Menu key from Home screen•
Touch • Settings\About phone\System updates\Check for Updates, the phone will search for the latest software.
If you want to update the system, please touch the button
Download. After it's done please touch Install to complete the
upgrade. Now your phone's software will have the latest version.
During FOTA downloading or updating, to avoid errors
in locating the correct update packages, do not change
your default storage location.
Safety and use ......................We recommend that you read this chapter carefully before using your phone. The manufacturer disclaims any liability for damage, which may result as a consequence of improper use or use contrary to the
instructions contained herein.
TRAFFIC SAFETY:• Given that studies show that using a mobile phone while driving a vehicle constitutes a real risk, even when the hands-free kit is used (car kit, headset...), drivers are requested to refrain from using their mobile when the vehicle is not parked.When driving, do not use your phone and headphone to listen to music or to the radio. Using a headphone can be dangerous and forbidden in some areas.When switched on, your phone emits electromagnetic waves that can interfere with the vehicle’s electronic systems such as ABS anti-lock brakes or airbags. To ensure that there is no problem:- do not place your phone on top of the dashboard or within an airbag
deployment area,- check with your car dealer or the car manufacturer to make sure that
the dashboard is adequately shielded from mobile phone RF energy.
CONDITIONS OF USE:• You are advised to switch off the telephone from time to time to optimise its performance.Switch the phone off before boarding an aircraft.Switch the phone off when you are in health care facilities, except in designated areas. As with many other types of equipment now in regular use, mobile telephones can interfere with other electrical or electronic devices, or equipment using radio frequency.Switch the phone off when you are near gas or flammable liquids. Strictly obey all signs and instructions posted in a fuel depot, petrol station, or chemical plant, or in any potentially explosive atmosphere.When the phone is switched on, it should be kept at least 15 cm from any medical device such as a pacemaker, a hearing aid or insulin pump, etc. In particular when using the phone, you should hold it against the ear on the opposite side to the device, if any. To avoid hearing impairment, pick up the call before holding your phone to your ear. Also move the handset away from your ear while using the “hands-free” mode because the amplified volume might cause hearing damage.Do not let children use the phone and/or play with the telephone and accessories without supervision.When replacing the cover please note that your phone may contain substances that could create an allergic reaction.Always handle your phone with care and keep it in a clean and dust-free place.
Do not allow your phone to be exposed to adverse weather or environmental conditions (moisture, humidity, rain, infiltration of liquids, dust, sea air, etc). The manufacturer’s recommended operating temperature range is -10°C to +55°C. At over 55°C the legibility of the phone’s display may be impaired, though this is temporary and not serious. Emergency call numbers may not be reachable on all cellular networks. You should never rely only on your phone for emergency calls.Do not open, dismantle or attempt to repair your mobile phone yourself.Do not drop, throw or bend your mobile phone.Do not use the phone if the glass made screen, is damaged, cracked or broken to avoid any injury.Do not paint it.Use only batteries, battery chargers, and accessories which are recommended by TCT Mobile Limited and its affiliates and are compatible with your phone model. TCT Mobile Limited and its affiliates disclaim any liability for damage caused by the use of other chargers or batteries.Remember to make back-up copies or keep a written record of all important information stored in your phone.Some people may suffer epileptic seizures or blackouts when exposed to flashing lights, or when playing video games. These seizures or blackouts may occur even if a person never had a previous seizure or blackout. If you have experienced seizures or blackouts, or if you have a family history of such occurrences, please consult your doctor before playing video games on your phone or enabling a flashing-lights feature on your phone. Parents should monitor their children’s use of video games or other features that incorporate flashing lights on the phones. All persons should discontinue use and consult a doctor if any of the following symptoms occur: convulsion, eye or muscle twitching, loss of awareness, involuntary movements, or disorientation. To limit the likelihood of such symptoms, please take the following safety precautions:- Do not play or use a flashing-lights feature if you are tired or need sleep.- Take a minimum of a 15-minute break hourly.- Play in a room in which all lights are on.- Play at the farthest distance possible from the screen.- If your hands, wrists, or arms become tired or sore while playing, stop
and rest for several hours before playing again.- If you continue to have sore hands, wrists, or arms during or after
playing, stop the game and see a doctor.When you play games on your phone, you may experience occasional discomfort in your hands, arms, shoulders, neck, or other parts of your body. Follow the instructions to avoid problems such as tendinitis, carpal tunnel syndrome, or other musculoskeletal disorders.
PROTECT YOUR HEARINGTo prevent possible hearing damage, do not listen at high
volume levels for long periods. Exercise caution when
holding your device near your ear while the loudspeaker is in use.
PRIVACY:• Please note that you must respect the laws and regulations in force in
your jurisdiction or other jurisdiction(s) where you will use your mobile
phone regarding taking photographs and recording sounds with your
mobile telephone. Pursuant to such laws and regulations, it may be strictly
forbidden to take photographs and/or to record the voices of other
people or any of their personal attributes, and duplicate or distribute
them, as this may be considered to be an invasion of privacy. It is the
user's sole responsibility to ensure that prior authorisation be obtained,
if necessary, in order to record private or confidential conversations
or take a photograph of another person; the manufacturer, the seller
or vendor of your mobile phone (including the operator) disclaim any
liability which may result from the improper use of the mobile phone.
BATTERY:• Before removing the battery from your phone, please make sure that the
phone is switched off.
Observe the following precautions for battery use:
- Do not attempt to open the battery (due to the risk of toxic fumes
and burns).
- Do not puncture, disassemble or cause a short-circuit in a battery,
- Do not burn or dispose of a used battery in household rubbish or store
it at temperatures above 60°C.
Batteries must be disposed of in accordance with locally applicable
environmental regulations. Only use the battery for the purpose for
which it was designed. Never use damaged batteries or those not
recommended by TCT Mobile Limited and/or its affiliates.
This symbol on your telephone, the battery and the
accessories means that these products must be taken to
collection points at the end of their life:
- Municipal waste disposal centres with specific bins for
these items of equipment
- Collection bins at points of sale.
They will then be recycled, preventing substances being disposed of in the
environment, so that their components can be reused.
In European Union countries:These collection points are accessible free of charge.
All products with this sign must be brought to these collection points.
In non European Union jurisdictions:Items of equipment with this symbol are not to be thrown into ordinary
bins if your jurisdiction or your region has suitable recycling and
collection facilities; instead they are to be taken to collection points for
them to be recycled.
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN
INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO
CHARGERS• Mains powered chargers will operate within the temperature range of: 0°C to 40°C.The chargers designed for your mobile phone meet with the standard for safety of information technology equipment and office equipment use.
They are also compliant to the ecodesign directive 2009/125/EC. Due to different applicable electrical specifications, a charger you purchased in one jurisdiction may not work in another jurisdiction. They should be
used for this purpose only.
RADIO WAVES:• Proof of compliance with international standards (ICNIRP) or with European Directive 1999/5/EC (R&TTE) is required of all mobile phone models before they can be put on the market. The protection of the health and safety for the user and any other person is an essential requirement of these standards or this directive.THIS DEVICE MEETS INTERNATIONAL GUIDELINES FOR EXPOSURE TO RADIO WAVESYour mobile device is a radio transmitter and receiver. It is designed not to exceed the limits for exposure to radio waves (radio frequency electromagnetic fields) recommended by international guidelines. The guidelines were developed by an independent scientific organization (ICNIRP) and include a substantial safety margin designed to assure the safety of all persons, regardless of age and health.The radio wave exposure guidelines use a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit for mobile devices is 2 W/kg. Tests for SAR are conducted using standard operating positions with the device transmitting at its highest certified power level in all tested frequency bands. The highest SAR values under the ICNIRP guidelines for this device model are:
Maximum SAR for this model and conditions under which it was recorded.
Head SAR UMTS 2100 + Wi-Fi + Bluetooth 0.848 W/kg
Body-worn SAR GSM 900 + Wi-Fi + Bluetooth 0.709 W/kg
During use, the actual SAR values for this device are usually well below
the values stated above. This is because, for purposes of system efficiency
and to minimize interference on the network, the operating power of
your mobile device is automatically decreased when full power is not
needed for the call. The lower the power output of the device, the lower
its SAR value.
Body-worn SAR testing has been carried out at a separation distance of 1.5 cm. To meet RF exposure guidelines during body-worn operation, the device should be positioned at least this distance away from the body. If you are not using an approved accessory ensure that whatever product is used is free of any metal and that it positions the phone the indicated distance away from the body. Organizations such as the World Health Organization and the US Food and Drug Administration have stated that if people are concerned and want to reduce their exposure they could use a hands-free device to keep the phone away from the head and body during phone calls, or reduce the amount of time spent on the phone.For more information you can go to www.alcatelonetouch.comAdditional information about electromagnetic fields and public health are available on the following site: http://www.who.int/peh-emf.Your telephone is equipped with a built-in antenna. For optimal operation, you should avoid touching it or degrading it.As mobile devices offer a range of functions, they can be used in positions other than against your ear. In such circumstances the device will be compliant with the guidelines when used with headset or usb data cable. If you are using another accessory ensure that whatever product is used is free of any metal and that it positions the phone at least 1.5 cm away
from the body.
LICENCES • microSD Logo is a trademark.
The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by TCT Mobile Limited and its affiliates is under license. Other trademarks and trade names are those of their respective owners.
one touch 4010X/4010D Bluetooth QD ID B020261SwiftKey is a registered trademark of TouchType Ltd.
The Wi-Fi Logo is a certification mark of the Wi-Fi Alliance.
Your device uses non-harmonised frequency and is intended for use in all European countries. The WLAN can be operated in the EU without restriction indoors, but cannot be operated outdoors in France.
Google, the Google logo, Android, the Android logo, Google Search, Google Maps, Gmail, YouTube, Android Market, Google latitude and Google Talk are trademarks of Google Inc.
Troubleshooting...................Before contacting the service centre, you are advised to follow the instructions below:
You are advised to fully charge ( • ) the battery for optimal operation.Avoid storing large amounts of data in your phone as this may • affect its performance.Use Factory data reset and the FOTA/One Touch Upgrade tool to • perform phone formatting or software upgrading, (to reset User Data format, hold down Volume up key while simultaneously pressing the Power key). ALL User phone data: contacts, photos, messages and files, downloaded applications like APK games will be lost permanently. It is strongly advised to fully backup the phone data and profile via Android Manager before doing formatting and upgrading.
and carry out the following checks:
My phone is frozen or cannot switch onCheck the battery contacts, remove and reinstall your battery, then • turn your phone on Check the battery power level, charge for at least 20 minutes• If it still does not work, please use Factory data reset to reset the • phone or FOTA/ONE TOUCH Upgrade to upgrade software.
My phone has not responded for several minutesRestart your phone by pressing and holding the • Power keyRemove the battery and re-insert it, then restart the phone• If it still does not work, please use Factory data reset to reset the • phone or FOTA/ONE TOUCH Upgrade to upgrade software.
My phone turns off by itselfCheck that your keypad is locked when you are not using your • phone, and make sure Power key is not mis-contacted due to unlocking keypad.Check the battery charge level• If it still does not work, please use Factory data reset to reset the • phone or FOTA/ONE TOUCH Upgrade to upgrade software.
My phone cannot charge properlyMake sure you are using an Alcatel ONE TOUCH battery and the • charger from the boxMake sure your battery is inserted properly and clean the battery • contact if it’s dirty. It must be inserted before plugging in the chargerMake sure that your battery is not completely discharged; if the • battery power is empty for a long time, it may take around 20 minutes to display the battery charger indicator on the screen.
Make sure charging is carried out under normal conditions (0°C • to +40°C)When abroad, check that the voltage input is compatible•
My phone cannot connect to a network or “No service” is displayed
Try connecting in another location• Verify the network coverage with your operator• Check with your operator that your SIM card is valid• Try selecting the available network(s) manually• Try connecting at a later time if the network is overloaded•
My phone cannot connect to the InternetCheck that the IMEI number (press *#06#) is the same as the one • printed on your warranty card or boxMake sure that the internet access service of your SIM card is available• Check your phone's Internet connecting settings• Make sure you are in a place with network coverage• Try connecting at a later time or another location•
Invalid SIM cardMake sure the SIM card has been correctly inserted• Make sure the chip on your SIM card is not damaged or scratched• Make sure the service of your SIM card is available•
Unable to make outgoing callsMake sure you have dialed a valid number and touch • For international calls, check the country and area codes• Make sure your phone is connected to a network, and the network • is not overloaded or unavailableCheck your subscription status with your operator (credit, SIM • card valid, etc.)Make sure you have not barred outgoing calls • Make sure that your phone is not in flight mode•
Unable to receive incoming callsMake sure your phone is switched on and connected to a network • (check for overloaded or unavailable network)Check your subscription status with your operator (credit, SIM • card valid, etc.)Make sure you have not forwarded incoming calls • Make sure that you have not barred certain calls• Make sure that your phone is not in flight mode•
The caller’s name/number does not appear when a call is received
Check that you have subscribed to this service with your operator• Your caller has concealed his/her name or number•
I cannot find my contactsMake sure your SIM card is not broken• Make sure your SIM card is inserted properly• Import all contacts stored in SIM card to phone•
The sound quality of the calls is poorYou can adjust the volume during a call by pressing the • Volume keyCheck the network strength • Make sure that the receiver, connector or speaker on your phone • is clean
I am unable to use the features described in the manualCheck with your operator to make sure that your subscription • includes this serviceMake sure this feature does not require an Alcatel ONE TOUCH • accessory
When I select a number from my contacts, the number cannot be dialed
Make sure that you have correctly recorded the number in your file• Make sure that you have selected the country prefix when calling • a foreign country
I am unable to add a contact in my contactsMake sure that your SIM card contacts are not full; delete some • files or save the files in the phone contacts (i.e. your professional or personal directories)
My callers are unable to leave messages on my voice mailContact your network operator to check service availability•
I cannot access my voice mailMake sure your operator’s voice mail number is correctly entered • in “My numbers”Try later if the network is busy•
I am unable to send and receive MMSCheck your phone memory availability as it might be full• Contact your network operator to check service availability and • check MMS parametersVerify the server centre number or your MMS profile with your • operatorThe server centre may be swamped, try again later•
SIM card PIN lockedContact your network operator to obtain the PUK code (Personal • Unblocking Key)
I am unable to connect my phone to my computerInstall Alcatel ONE TOUCH Android Manager first of all• Check that your USB driver is installed properly• Open the Notification panel to check if the Android Manager • Agent has activatedCheck that you have ticked the checkbox of USB debugging in • Settings\Applications\Development\USB debuggingCheck that your computer meets the requirements for Alcatel • ONE TOUCH Android Manager InstallationMake sure that you’re using the right cable from the box.•
I am unable to download new filesMake sure there is sufficient phone memory for your download• Select the micro-SD card as the location to store downloaded • filesCheck your subscription status with your operator•
The phone cannot be detected by others via BluetoothMake sure that Bluetooth is turned on and your phone is visible • to other usersMake sure that the two phones are within Bluetooth’s detection • range
How to make your battery last longerMake sure you follow the complete charge time (minimum 3 • hours)After a partial charge, the battery level indicator may not be exact. • Wait for at least 20 minutes after removing the charger to obtain an exact indicationSwitch on the backlight upon request• Extend the email auto-check interval for as long as possible• Update news and weather information on manual demand, or • increase their auto-check intervalExit background-running applications if they are not being used for • a long timeDeactivate Bluetooth, Wi-Fi, or GPS when not in use•
The phone becomes warm after prolonged calls, game playing, internet surfing or running other complex applications
This heating is a normal consequence of the CPU handling • excessive data. Ending above actions will make your phone return