4. PROFESIONALISME03

8/17/2019 4. PROFESIONALISME03

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dr. MERDIASTUTI WP.BAG. IKM-FK-UHTNopember 2013


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1 Pro!e""#o$%"m ber%"%& d%r# '%(% pro!e""#o)b*". +%(#$ d#(er%$,'%$ "eb%,%# "%(pe'er%%$ /, memer&'%$ pe$d#d#'%$

(#$,,# d%$ &%(#*%$ "e%r% '*"".

A o%(#o$ re#r#$, "pe#%ed (r%#$#$,#$ % 4e&d o! &e%r$#$,5 %r(5 or "#e$e.

) T*e +e6#o$ Web"(er D#(#o$%r/ 7 1890 7 *%&%m%$ :;1

2 K%m" Be"%r B%*%"% I$do$e"#% <Pro!e"# = b#d%$, pe'er%%$ /, d#&%$d%"#

pe$d#d#'%$ 'e%*%$ (er(e$(.


3/28

U$(' mem%*%m# m%'$%pro!e""#o$%"m "eb%,%# '%(% be$d%%b"(r%' )$o$ d#"eb('%$ b%*>%%d%$/% *%r%(er5 "p#r#( d%$ me(*od%

/%$, membed%'%$$/% de$,%$%m%(#r#"m.

) T*e +e6#o$ Web"(er D#(#o$%r/ 7 1890 7 *%&%m%$ :;1

De4$#"# pro!e""#o$%"m o&e* S*%r"#m#Ar#'$(o d#"eb('%$ d%&%m 3 *%&.


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S*%r"#m# Ar#'$(o < Per(%m%


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Pro!e"# b'%$ "e'ed%r pe'er%%$ %(% o%(#o$ (e(%p#

memp$/%# #r#-#r# %(%$

Se&%$($/% d#"eb('%$ 'r#(er#% pro!e"# "b, ber#'( <

1. D#d%"%r'%$ %(%" "%( pe$,e(%*%$ /, b&%(5 "#"(em%(#" d%$(e&%* (erb'(# 'ebe$%r%$$/%m ber&%$d%"'%$ %(%" "%(pe$,e(%*%$.

2. Memer&'%$ pe$d#d#'%$ d%$%(% &%(#*%$ !orm#&.3. Me$,emb%$,'%$ "#'%p e'"per#me$(#& (er*%d%p #$!orm%"# d%$

'%re$%$/% "e&%& me$$(( pe$%r#%$ ,%,%"%$ b%r.. Mem#'# 'ode e(#'5 /, me$%'%$'%$ 'ep%d% 4*%' &%#$<

pe&%/%$%$ (#d%' "e'ed%r *%$/% bermo(#! $(' mempero&e*#mb%&%$ %$, d%$ #mb%&%$ d#d%"%r'%$ %(%" C!%#r p&%/

. Ad%$/% per*#mp$%$ d, per"/%r%(%$ 'e%$,,o(%%$berd%"%r'%$ per"%m%%$ pe$d#d#'%$ d%$%(% &%(#*%$ d%$"#'%p %$,,o(% pro!e"# berb#%r% $(' d%$ me$,e$%# pro!e"#.

Smber < M%$%eme$ d%&%m Pemer#$(%*%$ +.A.N. 18:9 d%&%m Pe$,%$(%r M%$%eme$ ed#"#

re#"# H. I"'%$d%r 1880.


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Pro!e"# %d%&%* pe'er%%$ /%$, memb(*'%$d'$,%$ body of knowledge "eb%,%# d%"%r b%,#per'emb%$,%$ (eor# /%$, "#"(em%(#"5 me$,*%d%p#b%$/%' (%$(%$,%$ d%$ '%re$% #( memer&'%$pe$d#d#'%$ d%$ pe&%(#*%$ /%$, 'p &%m%5mem#'# 'ode e(#' "er(% or#e$(%"# (%m%$/%%d%&%* me&%/%$# )altruism.

Ad% "ep&* #r# '*"" (e$(%$, pro!e""#$%"m d#"eb('%$ o&e*Goode ),% o&e* M*(%r +(*4 7 A*m%d T%!"#r d%&%m Mem%*%m#M%'$% Pro!e"#o$%& o&e* M(%*#d5 12 A,"(" 2011? 11.22*((p>>.#$.m%&%$,.%.#d#$de6.p*pop(#o$=om o$(e$(#e>=%r(#&e#d= 399


7/28

1. Pro!e"# me$e$('%$ "e$d#r# "(%$d%r pe$d#d#'%$ 'epro!e"#%$

m%"#$,-m%"#$,.2. Pe$d#d#'%$ pro!e"# ,% me$%'p pe$,%&%m%$ 'epro!e"#%$/, memb%( mere'% m%(%$,.

3. Pe'er%%$ pro!e"# d#%'# "e%r% &e,%& me&%&# per##$%$.. B%d%$ pember# ##$ (er"eb( (erd#r# d%r# %$,,o(%2 pro!e"# #(

"e$d#r#.. Per%(r%$ per$d%$,-$d%$,%$ /, me$,%(r >%r,% pro!e"#

d#""$ o&e* %$,,o(% pro!e"# "e$d#r#.;. Pe'er%%$ pro!e"# (#d%' *%$/% %'%$ me$d%(%$,'%$ %$,5

(e(%p# ,% >e>e$%$, d%$ pre"(#"e:. Pe'er%%$ pro!e"# re&%(#! "( d#e%&%"# o&e* "eor%$, %>%m

d%$ %(% o&e* mere'% /%$, (#d%' "epro!e"#.9. Kode e(#' /%$, ber&%' d#'%&%$,%$ pro!e"# %d%'%&%$/% &eb#*

'er%" d%r# *'m per$d%$,-$d%$,%$.8. A$,,o(%-%$,,o(% pro!e"# ber%4%"# "%$,%( '%( d,pro!e"#$/% d#b%$d#$,'%$ d, pe'er%%$ &%#$.

10. Pe'er%%$ pro!e"# b#%"%$/% d#(e'$# "emr *#dp.

Smber < Ar& A>%r5 Me$ Pe&%/%$%$ Ke"e*%(%$ /%$, &eb#* berm(5 188;.


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1. T#$,'%( pe$d#d#'%$ "pe"#%"%"#$/% me$$(("e"eor%$, me&%'"%$%'%$ %b%(%$pe'er%%$ d, pe$*'%p%b#(%"5 'em%$d#r#%$ d%&%m me$,%mb#& 'ep("%$)independent judgement 5 m%*#r d%$ (er%mp#& d%&%mme$,er%'%$ (,%"$/%.

2. Mo(#! d%$ (%$ (%m% "e"eor%$, mem#* %b%(%$pe'er%%$ #( %d%&%* pe$,%bd#%$ 'ep%d%

'em%$"#%%$5 b'%$ #mb%&%$ 'ebe$d%%$ )b%/%r%$ /,me$%d# (%$ (%m%.

3. Terd%p%( 'ode e(#' %b%(%$ /, "e%r% "'%re&% d#(er#m%me$%d# pedom%$ per#&%' d%$ (#$d%'%$ 'e&ompo'pro!e"#o$%& /, ber"%$,'(%$5 'ode e(#' (er"eb(me$%d# "(%$d%r per#&%' pe'er%%$$/%.

. Terd%p%( 'e"e(#%-'%>%$%$ "epro!e"#5 /%$, d#>d'%$d, "%$, me$%$ 'er%"%m% d%$ (o&o$, me$o&o$,%$(%r %$,,o(% d%&%m "%( 'om$#(%" (er(e$(.

Smber < M(%*#d5 Mem%*%m# M%'$% Pro!e"#


9/28

Pro!e""#o$%"m memp$/%# 3 %"pe' < K$o>&ed,e5

Ke(r%mp#&%$ d%$ A((#(de

U$(' %((#(de %d% %(%(%$ '*""5 /%$, me&e'%( d%&%md#r# pro!e"#o$%&. Ar(#$/% (erb'% (er*%d%p p%$d%$,%$%(%p$ $#&%#-$#&%# /, &eb#* po"#(#! d%$ me$er#m%perbed%%$ pe$d%p%( "er(% ber&%' r.

+eb#* &%$(5 T%$(r# Abe$, me$,em'%'%$ b%*>% %"pe'pe$,e(%*%$5 'e(r%mp#&%$ d%$ "#'%p me$(%& "e(%r% d%$"%m% pe$(#$,$/% "eb%,%# !o$d%"# $(' memb%$,$'%(%" d%$ m( pro!e"#o$%&. I&m pe$,e(%*%$ d#pero&e*d%r# *%"#& pe$d#d#'%$5 o&e* "eme$(%r% %* d##"/%r%('%$"%mp%# p%d% advanced educational5 "ed%$, skill %(%'e%*%$ d# d%p%( d%r# &%(#*%$5 d%$ %'(##(%" me&%'"%$%'%$pe'er%%$ %(% learned on the job. Ad%p$ attitude %(%"#'%p me$(%& merp%'%$ 'epr#b%d#%$5 (e(%p# b#"% d#d#d#'&e>%( pe$d#d#'%$ %,%m% d%$ pe$d#d#'%$ mor%& "e%' d#$#5d#"%mp#$, ($((%$ /, ber%"%& d%r# $,$,%$$/%.

Smber < M(%*#d5 Mem%*%m# M%'$% Pro!e"#


10/28

D%r# berb%,%# r%#%$ (%d# b#"% d#"eder*%$%'%$me$%d# emp%( #r# pro!e""#$%"me <

1.Mem#'# 'e%*%$ )expartiseKe%*%$ /, d#m%'"d'%$ d#"#$# b'%$&%* /,

d#pero&%* (%$p% d%"%r-d%"%r #&m#%*5 me&%#$'%$ /,"epe$*$/% d#d'$, d%$ d#'emb%$,'%$ d%r#body of knowledge /, me$d%"%r#$/%. +eb#* d%r#p%d% #( 'e%*%$ /, d#m#'# (er"eb( b'%$ p&%

d#pero&e* d, md%*5 me&%#$'%$ *%r" me&%&#pro"e" pe$d#d#'%$ d%$ pe&%(#*%$ /, me$d%&%md%$ b#%"%$/% d%&%m %$,'% >%'( /%$, 'p&%m%.


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2. Me$,e$%& %"% per(%$,,$,%>%b%$)responsibility

Per(%$,,$,%>%b%$ /, d#m%'"d'%$ d#"#$#b&%$&%* /, ber"#!%( &%"5 me&%#$'%$ '%re$%&eb#* (er'%#( p%d% pe$er%p%$ 'e%*%$ /,d#m#'#5 &eb#* ber"#!%( per(%$,,$,%>%b%$#&m#%*. +eb#* d%r# p%d% #(5 '%re$% #r# po'o'd%r# 'e,#%(%$ #&m#%* p%d% d%"%r$/% %d%&%* pro'ebe$%r%$5 d%$ 'ebe$%r%$ ber'o$(r%d#'"# d,'e(#d%'%d#&%$5 'ebodo*%$ d%$ %(%'em#"'#$%$5 m%'% 'ed%&%mper(%$,,$,%>%b%$ /, d#m%'"d'%$ d#"#$#

,% (erm%"' membe&% 'ebe$%r%$5me$e$(%$, 'e(#d%' %d#&%$5 me$#%d%'%$'ebodo*%$ d%$ %(% member%$(%"'em#"'#$%$.


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3. Me$,*%r,%# Ke"e%>%(%$ )orpor%(e$e""

P%r% pro!e"#o$%& "%$,%( me$,*%r,%# 'e"e%>%(%$.D%&%m '%&%$,%$ 'edo'(er%$ m#"%&$/%5 %d%"em%%m "mp%* /, me$,%$,,%p "e%>%("eb%,%# "%d%r% '%$d$,. Pe$,e%>%$(%*%$"em%$,%( 'e"e%>%(%$ #$# (er>d d%&%m be$('&%*#r$/% or,%$#"%"# pro!e"#. P%d% mm$/% d#'e$%&

*%$/% %d% "%( or,%$#"%"# pro!e"# $(' "%(pro!e"# /, "%m%. M%$!%%( 'eber%d%%$ or,%$#"%"#pro!e"# b%$/%' m%%m$/%. J&e* Bree'o$ d'')1898 d#"eb('%$ %$(%r% &%#$ d%p%( me$,*#mp$d%$ me$/%('%$ pe&b%,%# pe$d%p%(5 d%p%(me$,emb%$,'%$ d%$ mem%'%$ pro!e"#5 d%p%(memper&%" b#d%$, ,er%' pro!e"#5 "er(% d%p%(member#'%$ 'e"emp%(%$ 'ep%d% p%r% %$,,o(%$(' ber'%r/% d%$ (r( "er(% me$,emb%$,'%$d%$ mem%'%$ pro!e"#.


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. Berpedom%$ d%$ me$$$, (#$,,# e(#'%pro!e"# )ethics

P%r% pro!e"#o$%& "%$,%( me$$$, (#$,,# e(#'%.U$(' #$# d#""$&%* %p% /%$, d#'e$%& "eb%,%#'ode e(#' pro!e"#. P%d% mm$/% *%$/% %d%

"%( 'ode e(#' $(' "%( m%%m pro!e"#.Me&%&# 'ode e(#' (er"eb( d#%(r&%* per#&%'/%$, d#be$%r'%$ "er(% pr#&%' /%$, (#d%'d#be$%r'%$ $(' d#&%''%$ o&e* p%r%pro!e"#o$%& d%&%m me&%''%$ (,%"-(,%"pro!e"#$/%.

Smber < A"r& A>%r5 Me$ Pe&%/%$%$ Ke"e*%(%$ /%$, &eb#* Berm(51880


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D%&%m b#d%$, 'e"e*%(%$ )*e%&(* pro!e""#o$d#'emb%$,'%$ &%,# o&e* Fromer )1891 d, #r#-#r# <1.Be'er% "e%r% "empr$% >%'( d%$ pe'er%%$ (er"eb(

%d%&%* "mber pe$d%p%(%$$/% /%$, (%m%.2.Mem%$d%$, pe'er%%$ pro!e"#$/% "eb%,%# "%('e>%#b%$ /, *%r" d#&%'"%$%'%$.3.D%p%( d#bed%'%$ d%r# pe'er%%$ &%#$ '%re$% mem#'# #r#-#r# '*"" /, (e&%* "%m% d#'e$%&.

.Me$,,%b$,'%$ d#r# d, "e"%m% "e%>%( '%re$%'e"%m%%$ #(%-#(% b'%$ '%re$% %$, %(% 'e$($,%$..Mem#'# pe$,e(%*%$ d%$ 'e(er%mp#&%$ "eb%,%# *%"#&pe$d#d#'%$ /, 'p &%m%.;.Me$/e&e$,,%r%'%$ pe'er%%$$/% b'%$ '%re$% mo(#%"#%$,.

:.Me$/e&e$,,%r%'%$ pe'er%%$$/% %(%" d%"%r 'ep("%$"e$d#r# "e%r% o(o$om.

Smber < A"r& A>%r5 Me$ Pe&%/%$%$ Ke"e*%(%$ /%$, &eb#* Berm(51880


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A. Kr#(er#% Pro!e""#o$%"m <

1. Me$,%"%# 'o$"ep d%$ (eor#

2. Me$,%"%# 'e(r%mp#&%$ (e'$#'

3. Ad% ded#'%"# )'e"e(#%%$ 'ep%d% *%&-*%& /,

ber"#!%( &*r < Ker%$5 'e"e(#%'%>%$%$5'er% 'er%"5 d#"#p$5 me$,*%r,%# >%'(5d&&

. D#&%'"%$%'%$ d#m%$%p$ d%$ '%p%$p$

)(er" me$er".


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B. Pe$,er(#%$ Pro!e""#o$%"m /%$, &%#$ <

1. D#pero&e* d, me&%&# pe$d#d#'%$ !orm%& /, 'p &%m%

)memp$/%# body of knowledge2. Seor%$, pro!e"#o$%& me,*%b#"'%$ *%mp#r "e&r* >%'($/%

$(' me$%&%$# pro!e"# (er"eb( )b#%"%$/% "emr*#dp$/%

3. Seor%$, pro!e"#o$%& mem#'# o(o$om# d%&%m me&%'"%$%'%$pe'er%%$$/%5 d%$ "e%r% "%d%r"'%re&% me$er#m% 'ode

e(#' pro!e"# "eb%,%# "(%$d%r pr#&%' pe'er%%$$/%. D#% (#d%'me$,e$%& *#r%r*#5 (e(%p# (e(%p memp$/%# *b$,%$ 'er%de$,%$ pro!e"# &%#$.

. Seor%$, pro!e"#o$%& me$d%p%('%$ 'e"e%*(er%%$5 >e>e$%$,d%$ pre"(#"e d#"%mp#$, d#% *%r" ber(%$,,$, %>%b "e%r%o(o$om# %(%" "e,%&% pe'er%%$ pro!e"#$/%. D%&%m *%& #$#%$, b'%$ or#e$(%"# (%m%$/%.

. Me$,*%r,%# 'e"e%>%(%$ d%$ memp$/%# 'ode e(#' /,'%d%$,2 &eb#* 'er%" d#"#p$ d%$ "%$,"#$/% d%r#p%d%per%(r%$ per$d%$,-$d%$,%$ /%$, ber&%'.


17/28

SE+IA BESTARI <

Per(em%$ d, p%r% p%'%r d#b#d%$, m%"#$,-

m%"#$, $(' memb%*%" "%( pe&%/%$%$med#" /%$, d#d,% (#d%' pro!e"#o$%& )m%&&-pr%'(e'

MKEK < B%*%" '%"" "e%r% r

@%r# Ke"%&%*%$ b'%$ "#%p% /, "%&%*

@%r# 'ore'"# $(' pe$e,%*%$ "e%r% e!e'(#!d%$ e4"#e$

Ke&%r < mere$%$%'%$ pe$/e&e"%#%$ (er*%d%p'e$.

Ked%&%m < me$e,%* (er&%$, &%,#.


18/28

Pe$,%"%%$ 'o$"ep (eor# d%$ pr%'(e')'e(r%mp#&%$ '$#' b%,# do'(er (er""$

d%&%m "(%$d%r 'ompe(e$"# do'(er )%d% :Kompe(e$"# %d%&%* "eper%$,'%( (#$d%'%$erd%" d%$ pe$* (%$,,$, %>%b /, d#m#'#"e"eor%$, "eb%,%# "/%r%( $(' d#%$,,%p

m%mp o&e* m%"/%r%'%( d%&%mme&%'"%$%'%$ (,%"2 d#b#d%$, pe'er%%$(er(e$(. )SK Me$d#'bd No. 02002Kep("%$ Ko$"#& Kedo'(er%$ I$do$e"#% Np.

21KKIKepIL200; (e$(%$, Pe$,e"%*%$S(%$d%r( Kompe(e$"# Do'(er.


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1. Area Komunikasi Efektif: m%mp me$,,% d%$ber('%r #$!orm%"# "e%r% erb%& d%$ $o$erb%&de$,%$ p%"#e$ "em% "#%5 %$,,o(% 'e&%r,%5m%"/%r%'%(5 'o&e,%5 d%$ pro!e"# &%#$.

2. Area Keterampilan Klinis: me&%''%$ pro"edr'$#" d%&%m me$,*%d%p# m%"%&%* 'edo'(er%$ "e"%#

de$,%$ 'eb(*%$ p%"#e$ d%$ 'e>e$%$,%$$/%.3. Area landasan ilmiah ilmu kedokteran: me$,#de$(#4'%"#5 me$e&%"'%$ 5 d%$ mer%$%$,pe$/e&e"%#%$ m%"%&%* 'e"e*%(%$ "e%r% #&m#%*me$r( #&m 'edo(er%$-'e"e*%(%$ m(%'*#r $('me$d%p%('%$ *%"#& /%$, op(#mm.

4. Area Pengelolaan Masalah Kesehatan: me$,e&o&% m%"%&%* 'e"e*%(%$ #$d##d5 'e&%r,%5m%p$ m%"/%r%'%( "e%r% 'ompre*e$"#!5 *o"(#'5ber"#$%mb$,5 'oord#$%(#!5 d%$ 'o&%bor%(#! d%&%m'o$(e'" pe&%/%$%$ 'e"e*%(%$ (#$,'%( pr#mer.


20/28

. Area Pengelolaan !nformasi: me$,%'"e"5me$,e&o&%5 me$#&%# "e%r% 'r#(#" 'e"%*#*%$ d%$'em%mp(er%p%$ #$!orm%"# $(' me$e&%"'%$

d%$ me$/e&e"%#'%$ m%"%&%*5 %(% me$,%mb#&'ep("%$ d%&%m '%#(%$ de$,%$ pe&%/%$%$'e"e*%(%$ d# (#$,'%( pr#mer.

". Area Ma#as $iri dan Pengem%angan $iri: me&%''%$ pr%'(#' 'edo'(er%$ de$,%$ pe$*'e"%d%r%$ %(%" 'em%mp%$ d%$

'e(erb%(%"%$$/%? me$,%(%"# m%"%&%* emo"#o$%&5per"o$%&5 'e"e*%(%$5 d%$ 'e"e%*(er%%$ /%$,d%p%( mempe,%r*# 'em%mp%$ pro!e"#$/%?be&%%r "ep%$%$, *%/%(? mere$%$%'%$5me$er%p'%$5 d%$ mem%$(% per'emb%$,%$pro!e"# "e%r% "#$%mb$,.

&. Area Etika' Moral' Medikolegal danProfesionalisme serta Keselamatan Pasien: berper#&%' pro!e"#o$%& d%&%m pr%'(#' 'edo'(er%$"er(% mem%*%m# #" e(#' m%p$ %"pe'med#'o&e,%& d%&%m pr%'(#' 'edo'(er%$?me$er%p'%$ pro,r%m 'e"e&%m%(%$ p%"#e$.


21/28

Pe&%'"%$%%$ 'ompe(e$"# "e*%r"$/%d#do'me$(%"# Re'%m Med#".

Beber%p% pe$,er(#%$,$% Re'%m med#" )@#-A+FRED<

(ommuni)ation *(i+ "eb%,%# < S%r%$% 'om$#'%"# '%re$% ber#"# <

Pe"%$per#$(%* d%r# do'(er %(% 'o$"&(%"#%$(%r do'(er.@%(%(%$ +%r%$,%$ m%p$ A$r%$ "e&%m% m%"%pe$,ob%(%$ )d#e(5 (#r%* b%r#$, (o(%&

@%(%(%$%>%b%$ d%r# *%"#& 'o$"&(%"#

@%(%(%$ pe&%'"%$%%$ per#$(%* per%>%(%$(#$d%'%$ med#" Re'%m%$ >%'( d%r# "e(#%p 'e%d%%$(#$d%'%$

(er*%d%p pe$der#(% )*%r#%m @%(%(%$ /%$, pe$(#$, &%#$$/% < %&er,# ob%(5

#$!ormed o$"e$(


22/28

Administratif *A+ :Merp%'%$ %(%(%$ /%$, meme$*# %(r%$ b%'(er(e$( <

Kode pe$/%'#( A&r pe$%(%(%$ "e%r% ber'e"#$%mb$,%$ "e*#$,,%

ber%'*#r de$,%$ &%por%$

,egal *,+ :

Re"m# d%$ meme$*# %"pe' *'m"(%$d%r( 'er%/%$, d#(e$('%$ < e&%" >%'( pe$"%$ )*%r#5 %m e&%" d%$ meme$*# SJP d#"e(#%p %(%(%$ 'e,#%(%$ /%$, d#&%''%$5 m&%# d%r# #de$(#(%" pe$der#(%5

SJAP )Sb/e'(#!5 Jb/e'(#!5 A""e"me$(5 P&%$$#$, Pe$"%$ re"ep /%$, r%"#o$%& )(ep%( do"#"5 >%'(

d&& Form%(!ormr re'%m med#' /%$, "%*


23/28

Finan)e *F+ : -ilai EkonomiB#%/% /%$, d#beb%$'%$ 'ep%d% pe$der#(%

CP%$(%" de$,%$ "o"#%& e'o$om#$/% "er(%"e"%# de$,%$ "(%$d%r( (%r#! /%$, ber&%'

Se(#%p pe&%/%$%$ /%$, d#ber#'%$ 'ep%d%pe$der#(% (ere'%m "e%r% e'o$om#"

%dm#$#"(r%"# 'e%$,%$ /%$, be$%r

e)ording *+ :

CMere'%m Ter" %d# Re'%m Med#' b#"%d#%m%(# "e%r% ber'e&%$(%$ber'e"#$%mb$,%$


24/28

Edu)ation *E+ :

S(%(" b#"% (' b%*%$ pe$d#d#'%$e%&%"# <D#"'"# de$,%$ (#m pe&%/%$%$U$(' b#"% d#%d#( %p%b#&% (er%d# 'e%d%%$

me$#$,,%& d$#% d%r# pe$der#(%

B%*%$ pe$e(#%$

$okumentasi *$+ :

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1 Ar& A>%r5 Menuju Pelayanan Kesehatan yanglebih bermutu; ( O%/%"%$ Pe$erb#(%$ IDI-188;.

2 I"'%$d%r H.5 Manajemen dalam Pemerintahan )+.A.N. 18:95 d%&%m Pe$,%$(%r M%$%eme$5ed#"# re#"#5 1880

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