4. Barriers.ppt

7/25/2019 4. Barriers.ppt

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IdentifyingBarriers to

EectiveCommunication

OvercomingCommunication Barriers


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Barrier

Something that keepsmeanings from meeting

It is false to assume that if onecan talk he/she can communicate.


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ommun ca onBarriers

No matter how good thecommunication system in an

organisation is, unfortunatelybarriers can and do often occur.


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ys cabarriers

nature of environment

Sta located in dierent buildings or ondierent sites

poor or outdated equipment

failure of management to introduce newtechnology

Sta shortages

background noise

poor lighting or

oo hot!cold environment which is too

hot or cold


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Psychological factors

"eople#s state of mind

"ersonal problems


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Dierent languages

$ierent languagesand

cultures represent anational barrier which isparticularly important for

organisations involved inoverseas business.


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Individual linguisticability

Individual linguistic ability

%se of diicult or inappropriate

words

"oorly e&plained ormisunderstood messages


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SEMANTIC BARRIERS

Defnition o words

Choice o words


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Perceptual Barriers

'our mind absorbs youre&periences in a unique andpersonal way

Because your perceptions(ahsas) are uniquemunfarid!" the ideas you want

to e#press dier from otherpeople$s


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Incorrect %ltering

In business" the %ltersbetween you and your

receiver are many" such assecretaries*assistants*receptionists*

answering machines*etc+


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Poor listening

&ack of attention on thereceiver$s part


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'he (eedback Problem


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)edia *election

'he media one selects

for communication in aparticular situationshould link with the

feedbackre+uirements.


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&ack of ,mpathy abilityto understand and share

the feeling of others!'he sender" as well asthe receiver do not try to

pro-ect themselves intothe other$s personalityto increase the potentialfor eectivecommunication.


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Physiological barriers

)ay result fromindividuals personal

discomfort* caused*for e&ample* by illhealth+


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*ystem design

"roblems with the structuresor systems in place in anorganisation.

Ineicient or inappropriateinformation systems*

,ack of supervision ortraining

,ack of clarity in roles andresponsibilities


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ttitudinal barriers

ttitudinal barriers come about as aresult of problems with sta in anorganisation+

poor management lack of consultation withemployees personality con-icts personal attitudes of individual

employees resistance to change


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Presentation of

information"resentation of

informationis alsoimportant to aidunderstanding.


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0ender barriers1omen 2 33"444 to 35"444 words a day

)en 2 6"444 to74"444 words a day

)en$s speech located in the left side ofthe brain but in no speci%c area

1omen$s speech located in bothhemispheres and in two speci%clocations

)en$s talk 2 linear" logical and

compartmentali8ed features of left2brain thinking!1omen$s talk 2 mi&ing logic and

emotion* features of both sides of the

brain

9 b l


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9erbalCommunication Barriers

7..ttackinginterrogating" critici8ing" blaming"shaming!

3. :'ou /essages:morali8ing" preaching" advising"diagnosing!

;. Showing "ower

ordering" threatening" commanding"directing!


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=onverbalCommunication Barriers

7. (lashing or rolling eyes3. >uick or slow movements;. rms crossed" legs crossed


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ec veCommunication

Efective Communication . . .

1+It is two2way3+It involves active listening

4+It re-ects the accountabilityof speaker and listener5+It utili6es feedback7+It is free of stress

8+It is clear

4. Barriers.ppt

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