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395 Summit Point Dr., Ste. 1 Henrietta, New York 14467 888-281-6400 Suzanne Clarridge President/CEO
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395 Summit Point Dr., Ste. 1 Henrietta, New York 14467 888-281-6400 Suzanne Clarridge President/CEO.

Dec 25, 2015

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Page 1: 395 Summit Point Dr., Ste. 1 Henrietta, New York 14467 888-281-6400 Suzanne Clarridge President/CEO.

395 Summit Point Dr., Ste. 1Henrietta, New York 14467888-281-6400

Suzanne ClarridgePresident/CEO

Page 2: 395 Summit Point Dr., Ste. 1 Henrietta, New York 14467 888-281-6400 Suzanne Clarridge President/CEO.

Are you committed?

Perhaps you should be!

1. It’s hard

2. Do your homework

Page 3: 395 Summit Point Dr., Ste. 1 Henrietta, New York 14467 888-281-6400 Suzanne Clarridge President/CEO.

Answer the questions…

all of them!

Page 4: 395 Summit Point Dr., Ste. 1 Henrietta, New York 14467 888-281-6400 Suzanne Clarridge President/CEO.

The Toughest Question

How long can you go without a paycheck?

Page 5: 395 Summit Point Dr., Ste. 1 Henrietta, New York 14467 888-281-6400 Suzanne Clarridge President/CEO.

Your favorite brand is no longer on your local grocery store shelf?

What did you do about it?

Putting Yourself in the Consumer’s

Shoes…

Page 6: 395 Summit Point Dr., Ste. 1 Henrietta, New York 14467 888-281-6400 Suzanne Clarridge President/CEO.

“The brand is the contract between the company and the consumer with the

terms of that contract written in emotions”

“Brand Loyalty Starts and Ends with the Consumer”, Pam Danziger; www.refresher.com/!pdloyalty. 2003

Page 7: 395 Summit Point Dr., Ste. 1 Henrietta, New York 14467 888-281-6400 Suzanne Clarridge President/CEO.

Ken Arnold

Blackhawk Pilot Afghanistan

Page 8: 395 Summit Point Dr., Ste. 1 Henrietta, New York 14467 888-281-6400 Suzanne Clarridge President/CEO.

We are the Complete Where-to-Buy Solution

Some large CPG companies get 250,000 or more “where-to-buy” calls per year.

We are the one place to which they can send a consumer looking for any product and have it delivered to their door!

Our job provide a where-to-buy solution that is efficient, head-ache free and outstanding for the CPG company’s consumers.

Page 9: 395 Summit Point Dr., Ste. 1 Henrietta, New York 14467 888-281-6400 Suzanne Clarridge President/CEO.

Legally a Separate, Unique Business Channel

We operate a blend of a service, retail and fulfillment models that is an extension of the CPG manufacturer’s consumer affairs department.

As a service the CPG company retains much control over:The items that we sell, the romance copy, cross-

sells and images. No Channel conflict:

Our policy is to charge above SRP.

Page 10: 395 Summit Point Dr., Ste. 1 Henrietta, New York 14467 888-281-6400 Suzanne Clarridge President/CEO.

We Are The Innovators Within the manufacturer’s system, our business

model has been designed to mimic as closely as possible, that of a retailer:We purchase the productsWe make our profit from the retail mark-up.Our volume is referral based – the consumers

are sent to us via the call center and the manufacturer’s Internet site

We sell products over the Internet and telephone.

Page 11: 395 Summit Point Dr., Ste. 1 Henrietta, New York 14467 888-281-6400 Suzanne Clarridge President/CEO.

PromotionalOpportunities

Where to Buy Service Packages

Website Branded Landing Page

Customizable header

Link to our site

Complete pricing and order info

Cross-merchandising

Product Description

copy

Nutritional Info

Call Center

An Extension of Customer Service

Page 12: 395 Summit Point Dr., Ste. 1 Henrietta, New York 14467 888-281-6400 Suzanne Clarridge President/CEO.

Bill ShastaEvent Manager

Page 13: 395 Summit Point Dr., Ste. 1 Henrietta, New York 14467 888-281-6400 Suzanne Clarridge President/CEO.

Why Isn’t Product On the Shelf?

Millions of Dollars are Spent on Marketing and Advertising Budgets

Every Year ….

??? ?

Page 14: 395 Summit Point Dr., Ste. 1 Henrietta, New York 14467 888-281-6400 Suzanne Clarridge President/CEO.

Competition at Shelf is High

Private Label Brands Slotting costs The sheer number of

items Existing Products New Products

Out of Stocks

…To Name a Few Reasons

Page 15: 395 Summit Point Dr., Ste. 1 Henrietta, New York 14467 888-281-6400 Suzanne Clarridge President/CEO.

High Number of Existing SKUs

In 2004, an estimated 970,000 CPG SKUs existed.1

The average grocery store stocks 45,000 items. 2

1 “New Product Trends 2004: How to Beat the Odds and Create Transformational Products, Information Resources, Inc., 2/05, copyright IRI 2004

2 Food Marketing Institute, fmi.org/facts_figs/superfact.htm, 2004

Why Can’t I Find My Favorite

Brand?

Page 16: 395 Summit Point Dr., Ste. 1 Henrietta, New York 14467 888-281-6400 Suzanne Clarridge President/CEO.

New brands drive the majority of category growth

70% Of Category Dollar Sales Growth based on Total Food, Drug, Mass

For 12 Weeks Ending 3/23/03 vs Year Ago.3

# of New CPG Brand Product Introductions.12

12. Marketing Intelligence Service’s ProductScan Online database, 12/23/03

547

749

851931

426

612670

821

0

100

200

300

400

500

600

700

800

900

1000

2002 2003 2004 2005

Total Food & BeverageTotal Non-Food

30,000 NEW SKUs per Year are Introduced

3 IRI InfoScan reviews, Supermaket outlet only, 12 weeks ending 3/23/03 vs. YAG, analysis 850 subcategories

Page 17: 395 Summit Point Dr., Ste. 1 Henrietta, New York 14467 888-281-6400 Suzanne Clarridge President/CEO.

Limited Store Shelf Space

Manufacturers compete for shelf space so in some markets, some items lose out.

Most manufacturers don’t sell directly to consumers.

Consumers want to buy in small quantities which is inefficient for manufacturers to fulfill.

Direct-to-consumer selling positions the CPG company as a competitor with their retailers.

Page 18: 395 Summit Point Dr., Ste. 1 Henrietta, New York 14467 888-281-6400 Suzanne Clarridge President/CEO.

The Story of Baggies

Baggies got thousands of consumer where-to-buy inquiries.

Competition for shelf space had driven Baggies national distribution to under 50% nationwide.

We were turning our backs on our brand-loyal Baggies consumers!

Page 19: 395 Summit Point Dr., Ste. 1 Henrietta, New York 14467 888-281-6400 Suzanne Clarridge President/CEO.

Hefty looked everywhere to find a company to help us with these brand-loyal consumers.

Just like every other CPG company, Hefty had three options:

The Problem

Page 20: 395 Summit Point Dr., Ste. 1 Henrietta, New York 14467 888-281-6400 Suzanne Clarridge President/CEO.

1. Turn the consumer away.

2. Sell the products through an in-house system (i.e. do it themselves).

3. Pay a call-center/fulfillment company to provide the service.

Page 21: 395 Summit Point Dr., Ste. 1 Henrietta, New York 14467 888-281-6400 Suzanne Clarridge President/CEO.

We didn’t like any of these options so we tried something else!

Page 22: 395 Summit Point Dr., Ste. 1 Henrietta, New York 14467 888-281-6400 Suzanne Clarridge President/CEO.

Home Trends agreed to stock our Baggies.We sent to Home Trends all of the

consumer referrals. They sold the items at a premium

price.

The Ah-Ha Moment!

As I watched their sales progress and realized that this had the

potential to be a business model.

Page 23: 395 Summit Point Dr., Ste. 1 Henrietta, New York 14467 888-281-6400 Suzanne Clarridge President/CEO.

Brand marketers know that consumer brand loyalty is stronger as the product is used closer to the mouth.

Imagine the brand-loyalty to items with traditionally higher levels of brand loyalty!

After All…THESE WERE PLASTIC BAGS!!!

Page 24: 395 Summit Point Dr., Ste. 1 Henrietta, New York 14467 888-281-6400 Suzanne Clarridge President/CEO.

The Rolling Stones

Business Manager

Page 25: 395 Summit Point Dr., Ste. 1 Henrietta, New York 14467 888-281-6400 Suzanne Clarridge President/CEO.

In June of 2000 I began working on the plan to start My Brands.

The challenge was to solve the manufacturer and consumer problem PROFITABLY.

I had Identified a Market Opportunity

Page 26: 395 Summit Point Dr., Ste. 1 Henrietta, New York 14467 888-281-6400 Suzanne Clarridge President/CEO.

Angel Investors Reaction in 2000

Page 27: 395 Summit Point Dr., Ste. 1 Henrietta, New York 14467 888-281-6400 Suzanne Clarridge President/CEO.

June 1, 2001

The first order – a case of Baggies went out the door.

Page 28: 395 Summit Point Dr., Ste. 1 Henrietta, New York 14467 888-281-6400 Suzanne Clarridge President/CEO.

January 31, 2002

Page 29: 395 Summit Point Dr., Ste. 1 Henrietta, New York 14467 888-281-6400 Suzanne Clarridge President/CEO.

Today

My Brands and I are thriving Our company is successful, profitable and

stable Today we have grown to employ 13 people

and 2006 sales will well exceed $2 million.

Page 30: 395 Summit Point Dr., Ste. 1 Henrietta, New York 14467 888-281-6400 Suzanne Clarridge President/CEO.

Enthusiastically Recommended and Endorsed

Page 31: 395 Summit Point Dr., Ste. 1 Henrietta, New York 14467 888-281-6400 Suzanne Clarridge President/CEO.

Charlene Bernard

Page 32: 395 Summit Point Dr., Ste. 1 Henrietta, New York 14467 888-281-6400 Suzanne Clarridge President/CEO.

Our financial success has enabled us to reinvest in new technology …

• This will take the manufacturer’s and consumer’s experience to a new level.

Launching Fall ’06

Page 33: 395 Summit Point Dr., Ste. 1 Henrietta, New York 14467 888-281-6400 Suzanne Clarridge President/CEO.

The Where-to-Buy Consumer is High Income

Affluent20%

Upper Middle32%

Wealthy26%

Lowest4%

Low9%

Middle9%

65% fall into the income brackets of Upper Middle, Affluent to Wealthy!!

Page 34: 395 Summit Point Dr., Ste. 1 Henrietta, New York 14467 888-281-6400 Suzanne Clarridge President/CEO.

Amanda Hogue

24 Cans for $38.64

+ Shipping

:$157.85

$198.49

=

Twice!!!

Page 35: 395 Summit Point Dr., Ste. 1 Henrietta, New York 14467 888-281-6400 Suzanne Clarridge President/CEO.

Recipe Listing with “Buy Now” Product Link

Coupons

New Ways to Understand, Promote to and Communicate with Consumers including…

Newsletters

Page 36: 395 Summit Point Dr., Ste. 1 Henrietta, New York 14467 888-281-6400 Suzanne Clarridge President/CEO.

How did I know that I had a great idea?

I knew about the consumer’s level of passion for brands.

I knew that the manufacturer’s of these brands did not want to sell directly to the consumers.

I knew that the consumer would pay a premium for the brands that they couldn’t find.

I knew that no one else was focused on solving BOTH the manufacturer’s and consumer’s problem.

Page 37: 395 Summit Point Dr., Ste. 1 Henrietta, New York 14467 888-281-6400 Suzanne Clarridge President/CEO.

I Answered the Questions

Page 38: 395 Summit Point Dr., Ste. 1 Henrietta, New York 14467 888-281-6400 Suzanne Clarridge President/CEO.

I am committed.

Page 39: 395 Summit Point Dr., Ste. 1 Henrietta, New York 14467 888-281-6400 Suzanne Clarridge President/CEO.

The Toughest Question

How long can you go without a paycheck?

Five years and three months!!(Thank you, Tom!)