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EMOTIONS

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Contents

Definition

Characteristics of Emotion

Types of EmotionPositive Emotions

Negative Emotions

Effects of Emotions in an organization

Conclusion

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Definition

Emotions are intense feelings directed towards

someone or something.

An emotion is a mental and physiological stateassociated with a wide variety offeelings,

thoughts, and behavior

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Characteristics of Emotions

It is a mental and physiological state associatedwith a wide variety offeelings, thoughts, andbehavior.

Directed towards a someone or something.

Always a result of environment of an individual.Are affected by values of an individual.

It has a powerful impact on memory

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Charactristics of Emotions

Emotions are always started by an event or

object

Sometimes emotions loose focus on the event

or object that started the feeling & dissipates toother events.

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Types of EmotionsPositive Emotions

Negative Emotions

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POSITIVE EMOTIONS

Positive emotions are those which express a favorable evaluation orfeeling.

Examples of positive emotions are Joy, Gratitude, Happiness etc.

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Negative Emotions

Negative emotions are those which do not express afavorable evaluation or feeling.

The term "Negative Emotions" implies all those

emotions which are negative in character.They prevent us from seeing and accepting the lifesituations naturally

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BROADLY CHARACTERIZED

EMOTIONS IN A PERSON

Basicemotion Basicopposite

Joy Sadness

Trust Disgust

Fear Anger

Surprise Anticipation

Sadness Joy

Disgust Trust

Anger Fear

Anticipation Surprise

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Emotions in Organizations

Emotions play a vital role in

organizations.

Emotions can enhance the

performance or hinder the

performance of Employees.

Positive emotions can enhance the

employee performance.

Example- If a employee is in a calm and

stable frame of mind due to a content

family life then he or she would bemore productive n committed towards

the organization.

Negative emotions on the other hand

can play as a hindrance in the employee

performance

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Emotional Intelligence

Is the ability to detect and manage emotionalcues and information.

It is the ability of an person to

1.Be Self Aware2.Detect emotions in others

3.Manage emotional cues and information

Emotional Intelligence plays an important role in

job performance.Emotionally intelligent people are most likely to

be effective in an organization.

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Emotional Labour and Dissonance

A situation in which an employee expresses

organizationally desired emotions during

interpersonal transactions at work.

Emotional dissonance is inconsistencies betweenthe emotions people feel and emotions theyproject.

Examples- Airhostesses to be cheerful, Doctors

are expected to be emotionally neutral.

Emotional dissonance can take a toll onemployees.

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Conclusions

Neutral Emotions never exists in an individual.

Positive emotions are always productive and

should be always encouraged.

Negative emotions most of the time will reduce

productivity and effectiveness of an individual, so

they should always be kept in a check.

Emotions as long as human life exists will play avital role in day to day life as well as

organizations.

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Any Queries orQuestions

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A System of Morality which is based on

relative emotional values is a mere

Illusion, a thoroughly Vulgar conception

which has nothing sound in it and

nothing True.

37153149-Emotions

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