360-Degree Leadership Skills for Managers inhouse program facilitated by G K Lim and Danniel Lim

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360-Degree Leadership Skills For Managers

Incorporating Level 5 Leadership Strategies

Facilitated by

Presented by :

For more information, please contact: + 603-61005992; 6-019-2268987

email: [email protected]; [email protected]

website: www.gklim.com

http://www.gklim.com/

mailto:[email protected]


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Is it an understatement to say that the role of leadership and management has changed dramatically in present time.

This workshop is design to help General Managers, HOD’s, Managers and Executives work within the 360-degree corporate ecosystem.

How can they play the roles of a leader, manager, coach, and coordinator combined?

The purpose of this workshop is to provide participants the skills and techniques to lead others in a 360-degree teamwork environment and commitment. Through discussions and exercises, participants will learn how to lead a team to achieve a common goal while developing its individual team members.

WHY THIS PROGRAM IS SPECIAL

Discusses techniques and strategies used by Fortune 500 companies, adapted to suit the Asian business environment

40% expert input (or lecture), 60% audience participation (learning by doing); Each participant receives a comprehensive fact-filled workshop-manual-cum-

resource-book for easy on-the-job reference; Each participant receives a zipped softcopy folder containing over 50 articles on

360-degree leadership and management skills written by various authors; Validated by EDS™ (Executive Development Seminar) of Advance Academy

Resources Sdn Bhd for CEU award purposes; Endorsed by HRD Gateway, malaysiaHRonline, HumanTalents International,

and Training Malaysia; In association with HRD Gateway, this program offered in: India, Pakistan, Sri

Lanka, Singapore, Malaysia, China, Taiwan, Indonesia, Brunei, Thailand, Cambodia, Vietnam, Laos, Myanmar, Philippines, Czech Republic, UAE, and USA.







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LEARNING OUTCOMES

This program helps managers and supervisors …….

Be aware of current best practices in talent management, and putting them into action Go thru the process of identifying strengths and weaknesses, and helping subordinates

capitalize on, or deal with, them Know the process of earning other people’s S.T.A.R. (Support, Trust, Admiration,

Respect) Understand the concept of the 360-degree Leader Discuss the myths, challenges and processes related to 360-degree leadership Know how to get buy-in from internal and external customers (superiors, peers, vendors,

local authorities, subordinates, and others within the corporate ecosystem) Understand how and why subordinates and others think, process information, and make

decisions

WHO SHOULD ATTEND?

All managers and supervisors

PROGRAM TOPICS

When you wear the manager’s hatWhat is your number one job priority?What do managers do?A manager’s priorities.

An important function of the Manager: managing talentTest your current knowledge of talent managementWhat is talent and why you cannot train or develop talentThe differences between skills, knowledge and talentWhy you cannot change peopleSome FAQ’s on talent management

Putting talent management into actionQuestions your subordinates ask of you as their leader







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The three major talent groups -- striving, thinking, and relating talents, and how they relate to your industryHow not to lose talented subordinates

All about the 360-degree LeaderIssues of mid-managementThe challenges of leading from the middle of an organizationMyths and perceptions of mid-management

The 360-degree ecosystemStrategies for leading peers (across)Strategies for leading up (superiors)Strategies for leading the rest of the ecosystem (customers, vendors, public, authorities)

You don’t need a title to be a leaderBecoming an inspirational leaderLeadership versus management Key dimensions of leadership What do people want from their leader? How to lead is to inspire and gain commitment

All about Emotional Intelligence (EI)It's so easy earning other people's S.T.A.R. Understanding EI (Emotional Intelligence)What is an "Intelligence"?Dr. Daniel Goleman on videoCompanies are made up of human beingsEmotional Intelligence (EI) helps a person to become an effective leader

Communication in your organizationInterdepartmental communicationCommunicating with internal and external customersCommunicating with subordinates, superiors, peers, vendors, customers

How to say NO without saying NOIssues, positions, interests, options, and variablesThe question of position versus interestPosition-Interest role play

Deadlock, impasse, stalemate in management issuesDefinitionThe wrong way to break a deadlock, impasse, stalemateHow to break deadlocks, impasse, stalemates

Don’t take it personallyExercise: Someone hurt you with his wordsHow to handle other people’s bad opinion of you







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Anger transformationACRC – anger management S.O.P.Test yourself on anger managementSome case studies on anger management

Being aggressive and assertiveCase study – Spilled coffeeWhy being aggressive conflicts with higher personal productivityGroup work: converting aggressive statements to assertive ones

How to get others to do what you want them to doObtaining buy-in from your superior, subordinates, colleagues, and peersPeople move to action only when there is painPeople don’t like to admit they have a pain – look for symptomsMaking the pain more painful to ensure quick decisionHow to stop people from giving objections to ideas and proposals

Don’t CCC -- condemn, criticize, comment negatively -- instead, evaluateWhat is “aggressive” and what is “assertiveHow not to condemnHow to evaluate your subordinatesThe sandwich method of evaluationExamples of evaluation situationsHow to be assertive, not aggressive







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Mechanism for Level 2 and level 3 evaluation

Level 2 Evaluation: Participants will respond to a questionnaire emailed to them one month after each program, to ascertain their understanding of the concepts presented at the training program Level 3 Evaluation: The trainers will email to immediate superiors of participants a questionnaire for them to fill in. Such a questionnaire helps superiors determine whether participants have applied the concepts and principles at work and integrated them into their work routine.







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Program endorsementsEndorsed by

Validated by EDS Advance Academy, Asia Pacific, in collaboration with Southern Luzon State University, Batangas State University, Sultan Kudarat Polytechnic State College, Ifugao State College for Agriculture & Forestry, Laguna State Polytechnic University, Palawan

State University, Akamai University, and American Heritage University for CEU award purposes

Program offered in: India, Pakistan, Sri Lanka, Maldives, Singapore, Malaysia, China, Taiwan, Indonesia, Brunei, Thailand, Cambodia, Vietnam, Laos, Myanmar, Philippines, UAE, Czech Republic, and USA

Program developed byHRD Gateway International Management Centre Faculty

Used under licence

Alternate or Co-trainer

DANNIEL LIM is an author, a passionate coach, an experienced speaker and MC. He has trained & spoken in Malaysia, Singapore, Indonesia, Vietnam, India & Hong Kong. He is a HRDC Certified Training Consultant active in the area of Leadership; Inter-Personal Skills Development (Emotional Intelligence / Communication Skills); Marketing & Customer Service; HR & Training Development; Organizational & Culture Development; Public Speaking & Presentation Skills; Personality Profiling; Behavioral & Mindset Development; Freedom of Expression and Stress Management.

Danniel has 20 years of experience in a wide range of areas such as Education; Sales & Marketing; Certification; Consultancy; HR & Training and Organizational Development. Danniel’s career has been centered on SMEs & SMIs that deal with National & Multi-National Corporations – as such he is well experienced with the best & worst of both worlds. Therefore he is well equipped to help deal with any organization’s development needs precisely & effectively.

Danniel is the Vice President of HRD Gateway (www.hrdgateway.org), a 40,000 member international non-profit organization dedicated to excellence in Human Resource Development. He is also the Consulting Director of HRD Gateway Management Development Centre (MDC) the education & development arm of HRD Gateway. He is currently studying for his MBA and at the







http://www.hrdgateway.org/

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same time conducting research & preparing to write his definitive doctoral thesis on the dynamics of personality in business as well as personal relationships.

Danniel is… Vice President, HRD Gateway Consulting Director, HRD Gateway Management Development Centre Faculty Member, HRD Gateway Management Development Centre Adjunct Faculty Member, Humantalents International Certified Training Consultant (TTT/0511) Human Resource Development Council Developer, Organizational Development Instrument Co-Developer, Cultural Overview assessment tool Co-Developer, Team Overview assessment tool Co-Developer, Personality Development Instrument Developer, Behavioral Development Technology Founder, the SIMPLY SPEAKING system Co-Developer, the Strategic and Tactical Speech Process Co-Author, ‘The Art of Mastering Ceremonies’ Lecturer, Open University Malaysia President (2010-2011) Money & You KL Toastmasters Club Competent Communicator, Toastmasters International Graduate, The Money & You Program Graduate, The Landmark Forum Graduate, The Silva Mind Method

His current & recent clients include Aker Solutions, The Ascott KL, AUO Sunpower, Commerce Dot Com (DRB Hicom Group), Delta Mediscience, Department of Civil Defense (JPA), DHL, Fire & Rescue (Bomba), Flextronics, GCEHC, Hilton Hotel Kuching, INSPEN, Jabil, Malakoff Corporation, Marinetime Enforcement Agency (APMM), Maybank, Maxis, Merck, Ministry of Health, NST, Prudential, Public Bank, RB Land, Real Rewards, Royal Malaysian Air Force (TUDM), Royal Malaysian Police (PDRM), Shell, Sime Darby, Southern Lion, Spansion, Symrise, Tan Chong, Telekom Malaysia, Western Digital, Xepa-Soul Pattinson, Zuellig Pharma, etc.

Danniel is a proponent of the holistic Organizational Coaching approach as opposed to the surgical Training only approach when it comes to developing the people in an organization. In line with this approach, Danniel developed – as a faculty of the HRD Gateway MDC – the Organizational Development Instrument (ODI) which is primarily a set of three (3) audit and measurement tools; the first tool is the Cultural Overview for assessing and measuring your organization’s culture and resilience; second, the Team Overview for assessing the teamwork and group dynamics of a department, committee, project team, etc.; while the third is the Personality Assessment Tool for assessing and analyzing the personality and thinking styles of employees.







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Alternate or Co-trainer

G K Lim (aka Sawadpong Limtrakul) < [email protected] > is President of HRD Gateway, a 40,000-member international non-profit organization dedicated to excellence in human resource management. He is also a training consultant in the area of consultative / solution-centric selling skills, key account management, negotiation / persuasion / influencing skills, stress management, whole-brain intuitive 360-degree managerial leadership excellence, level 5 leadership, personal productivity / resilience skills, and mind / intuition enhancement.

He holds an MBA from American Heritage University of Southern California, and currently working for his DBA from Ifugao State University, Philippines.

He has had consulting and training assignments in Thailand, Indonesia, Malaysia, Singapore, Brunei, Philippines, Vietnam, India, Sri Lanka, Maldives, United Arab Emirates, and China, and has appeared on TV2 (KL), TVM (Maldives), UNTV (Manila) and RPN9 (Manila).

He is…… Fellow of the Institute of Sales and Marketing Management; Approved CMSI Sales Personnel Certification Advisor & Instructor; ISO Certified In Marketing & Sales (ISO CMS 991182); Certified e-Business Associate (EC-Council); Certified EC-Council Instructor; Certified Herrmann Brain Dominance Instructor; Certified Competency-Based Training & Education Instructor; Certified facilitator for "Psychology of Winning," "It's A Deal," "Adventures in Attitudes," and "You

Were Born Rich Video Program;" Accredited Facilitator, Accelerated Entrepreneurs Development Program; Silva Mind Control facilitator; Associate, Profiles International; Process Implementation Specialist, SMI NLP practitioner; Affiliate, Jim Rohn International; Member, Ecumenical Society of Psychorientology; Member, Intuition Network; Founding Member, International Association of Coaches; President, HRD Gateway; Past President, China HRM; Principal Consultant, Human Resources Services; and Project Leader, HRD Gateway Management Development Centre program development

project

A partial list of in-house training clients include: ABB, Aesculap, Acer, Aon Vietnam, ANZ Bank Hanoi, B Braun, Bristol-Myers Squibb, Cadbury, Canon, Ciitibank, Cycle & Carriage Bintang, Datacard Group USA, Dell, Dexion, DHL, Digi, Euromedical, Flextronics, GE Toshiba Silicones, HAVI Food, IQPC Oil & Gas Dubai, IITM Sri Lanka, Intel, Jabil, Jaya Jusco, Komag, Landmark Graphics, Maersk Medical, Maybank, Maxis, Microsoft Thailand, Mitsui-O.S.K. Lines, Mitsui Sumitomo, NEC, New Zealand Milk, Nordberg China, Novartis Pharmaceuticals, O'Connor's,








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Panasonic, Permodalan BSN, Public Bank, PSA Maldives, PWTC, Reliance, Roche, Samsung India, Shell, Sime Darby, Singapore Institute of Management, Syngenta Crop Protection, Ta'aheel FZ. Dubai, Tara Prima Megah Bandung, Texchem, Tecumseh-Euro-Malaysia, TUDM, Wearne Brothers, Xepa-Soul Pattinson, Yves Rocher, and Zuellig Pharma

WHAT THEY SAY ABOUT G K LIM’S TRAINING SESSIONS

Thank you again for doing a wonderful job with our sales team. We appreciate it very much. As Rob and I mentioned to you in our Saturday lunch meeting, our sales channels see themselves as being professional. In other regions of the world we found that the survey feedback ranged from neutral to negative. In your case, the response was much more positive than we experienced in other parts of the world, and with other trainers. Of the 60 delegates that attended, only 35 delegates completed the survey before leaving the meetings. The breakout for your section is as follows: Fair – 9; Good – 24; Excellent – 2. In summary, 26 out of 35 thought the program was good to excellent. Thank you for doing your part. I thoroughly enjoyed working with you and hope the opportunity presents itself again. You are a true professional. -- Kevin Gillick, Datacard Group, West Minnetonka, MN

“GK Lim is one of the best persuasion psychologists in Asia. He is a much sought after trainer in Malaysia and neighboring countries as he uses his knowledge and experience accumulated over 3 decades in order to give the best to his clients. He was invited to SriLanka, my native country, to conduct his flagship training programs by SriLankan event organizers after they had heard of his success in Malaysia, Philippines, Singapore, Thailand, Vietnam, Brunei, China, India, Maldives, and UAE. His success can be also attributed to his very own presentation style and mastery of language which had been commended by many of his contemporaries worldwide -- Jayadeva de Silva, HumanTalents Unlimited.

I find his presentations very well structured, full of practical/down to earth ideas and easy to understand. He shares his experience freely and often gets excellent evaluations from course participants. In fact, when GK conducted his training for my company's sales & marketing team, his experience and ideas were well received by the participants. -- Toh Siew Pat, Head of HR & Admin., SWM Environment Sdn Bhd

GK Lim specializes in sales, negotiation & leadership training programs. His programs are lively, effective and humorous. You will never be bored in his session and you will get valuable takeaways. Recommend to anyone looking to do such topics of training. -- Lily C.L. Lau, Culture Synergy Cultivator, Certified Trainer, Speaker, Principal Consultant, Culture Dynamics







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We received very favourable feedback from the delegates' appraisal of the Conference and I am pleased to inform you that your individual rating, as a speaker for your presentation on "Relationship Between Managers and Talented Employees" is "Excellent" We have no doubt that your participation had contributed to the success of the Conference. -- Irene Lum, Conference Development Manager, Asia Business Forum

I have known G K for since 1986 and have been working with him together on training projects. G K is a person of vast knowledge and practical experience, and is a very pragmatic trainer. He always strives to ensures that the training objectives are met while at the same time promote fun and liveliness in his training. He is creative and vibrant in his training delivery. -- Stanley Cham, Entrepreneur, Oneness Training & Coaching

On behalf of Community Services of Bangkok, I want to thank you for the three “Winning Strategies” seminars you have presented since January. The response to this seminar has been very positive by both the foreign and Thai participants. This is indeed a worthy contribution to the English-speaking persons in Bangkok – Leslie Weed-Fonner, Coordinator, Community Services of Bangkok

We are very pleased to have you lead the seminar "Winning Strategies For That Competitive Edge" to our sales personnel. The participants thought the program was very educational, enlightening and interesting and particularly, the newcomers to the Company reported that the seminar was an eye-opener and you were able to furnish them with the 'edge' to improve their job performance. We extend to you our thanks and appreciation. -- Koh Chee Kean, GM, Wearne Brothers (1983) Sdn Bhd

Thank you very much for your participation in the recent Komag Career Fair. You have given a very impressive performance and the audience found your talk interesting and motivating. I found that you are able to reach out and build a good rapport with the audience instantaneously and had them drawn to you, paying close attention throughout your talk. Although you are an external person to Komag, you are quick to understand the purpose and objective of the Career Fair. You aligned your talk to the theme of the fair "Creating Your Future" very well. Your talk was a good warming-up to the presentation on Career Pathing, a matter viewed and taken seriously by all Komag employees. – K K Lim, General Manager (KM 1 -Operations) Komag USA (M) Sdn Bhd

We have engaged Mr G K Lim to hold a motivational course, “Winning Is Easier Than Failing.” We all agreed that Mr Lim is able to convey messages across the participants in a simple and easily understandable way. He managed to built up a good rapport across the audience and is very responsive to all the questions raised during the session. We are convinced that the course is beneficial to our company. -- C A OOI, GM, Chemopharm Sdn. Bhd.

I have had the honour and privilege of sharing the seminar platform with many of the world's greatest speakers including Bob Proctor, Wayne Dyer, Deepak Chopra, Stuart Wilde, Dottie Walters and others. I count Mr. G.K. Lim amongst this group and I am doubly blessed to call him friend. I have personally done three seminars with Mr. G.K. Lim and found him absolute world class. It is very important to me when I do seminars in different countries to work with the countries' best in matters of "Success, “The mind,” and “Sales,” and Mr. Lim has proved to be fantastic. He has all of the international qualities whilst still being able to communicate with his fellow Asians from newcomers to C.E.O’s. Any company would find their sales and productivity greatly increased after experiencing G.K. Lim. -- Michele Blood http://www.musivation.com, La Jolla, CA







http://www.musivation.com/

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Thank you and congratulations on a great presentation!! Your presentation on "How to Thrive on Stress" were inspiring, humorous and most important of all informative. It touched home base and our hearts. We must really comment on your ability to handle crowds of all levels. Feedbacks from our directors, senior managers and middle management staff were more than impressive. You helped them to accept your message rather than driving home the point. Making it personal for them too, made the topic so refreshing. -- Fong Muntoh, Assistant Human Resource Manager Reliance Pacific Berhad

Good job done. Interesting, helpful, practical. Trainer is very experienced. A good presenterUsed real life examples. -- K K Chan, Manager, Sime Alexander Forbes

Trainer is excellent. Good team work. Good participation. Relates well to audience. Pace is quick -- A Raj, Executive, Assoc. Motor Industries

I have known G K Lim since 2003, during the early days of HRD Gateway, a 40,000-member international NGO dedicated to excellence in HRD/HRM. We would often discuss how HRD Gateway could grow and how Oak Training could help HRD Gateway members. GK contributed articles of interest to trainers and HR specialists, and these were published the Oak Training site. G K Lim has spent over three decades in the training profession, as a training specialist in the area of sales, negotiation, managerial leadership and stress management. I highly recommend him to those in need of services that he provides. An inspirational talent that adds so much value to everything that he gets involved with. -- Des Fitzgerald, Managing Director at Oak Training Ltd http://www.oaktraining.com/

“Lively presentations. Useful tricks and methods with real life examples. Experienced presenter. This is the type of presenter who is favoured, rather than those PhD holders with vague knowledge who do not accept comments / ideas / opinion from others. Frankly, this is high rated workshop in my opinion.”

“Mr G K Lim turned this “boring topic” into an interesting workshop. Good job!” “Good and interesting workshop! GK is an experienced facilitator. “ “Useful for communication skills, practical methods with example are given. Excellent. Very

practical.” “Easy to understand, with interesting examples.” “The program is practical and it’s applicable in all situations whether we are in product sales or

education business. The sales approaches, closing techniques and ways to handling objections shared by the facilitator are very helpful and beneficial. What we need to do is to adapt them into the education industry.”

“Can apply the principles learnt in the workplace and personal life.” “Informative workshop, good interaction, met objectives.”

-- Comments by lecturers, administrators and Heads of Divisions of TAR College after an inhouse program

Countries the trainers have conducted training in….







http://www.oaktraining.com/

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A2-03-04, Genting View Resort, 69000 Genting HighlandsB-23-3, Sri Intan One, off Batu 5, Jalan Ipoh, 51200 Kuala

LumpurTel.: 03-61005992, 019-2269098







360-Degree Leadership Skills for Managers inhouse program facilitated by G K Lim and Danniel Lim

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