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4.1 open-ended responses sector Public Sector / Government
5.1 guidelines country AustraliaSurvey powered by Voice Project, Page 1.1
survey purpose & methodologyy p p gy• This report shows the aggregated perceptions of work colleagues regarding a wide range of leadership
behaviours. The overarching purpose of the survey and report is to help a leader understand others’ perceptions, compare differences between these perceptions and the leader’s own beliefs, and to p p , p p p ,develop an action plan that capitalises on strengths and builds upon areas for development.
• Where available, aggregated scores are compared against our benchmarking database of leaders of all levels ranging from senior executives through to front line supervisors. Given the range of leaders in the g g g p gbenchmarking database, you would expect the average front‐line supervisor to perform below average against the benchmarks, and conversely the average senior executive should perform above average against the benchmarks.
• The survey that forms the basis of this report has been developed by Voice Project, across multiple waves of research, drawing upon ratings of over 4,000 leaders. Our ongoing development of the survey involves regular testing of the reliability and validity of the survey content, and we regularly publish our research i i tifi f d j l t th hi h t ibl t d d f il bl tin scientific conferences and journals to ensure the highest possible standard of surveys available to our clients.
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how should these surveys and reports be used?y p• This survey was implemented using Voice Project’s fully automated Self Service tool. As such Voice
Project staff may not have been involved in the implementation of the survey. We strongly recommend people who implement these Self Service surveys, and those who interpret the results, receive training p p p y , p , gfrom Voice Project to ensure the surveys are correctly run and accurately interpreted. At the very least, someone overseeing the survey implementation and interpretation of results should have a degree in psychology, human resources or a very closely related field. Poorly implemented surveys carry multiple d i ifi t i k i l di i i i ifi t l l f t f t d th b i t d lland significant risks including imposing significant levels of stress for raters and those being rated, as well
as expensive consequences arising from incorrect interpretations and misguided action planning.
• Results from this report should be interpreted alongside other performance indicators. This report is best d t i f fl ti d ti ith th i i b i f i l dused as a trigger for reflection and conversation, with the primary aim being professional and
organisational development. The report should never be used in isolation to make high‐consequence decisions such as those regarding recruitment, promotion, pay or termination.
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how are privacy and confidentiality protected?p y y p• Participation as a rater in surveys must always be voluntary ‐ at no time should individuals feel forced to
participate, nor should individuals be required to reveal whether or not they participated.
R t f S lf S i l d d h i i d b f l h• Reports from our Self Service surveys are only produced when a minimum agreed number of people have fully completed their surveys. This minimum number of responses is typically 5, but is sometimes changed in consultation with clients. If you would like more details about the minimum number of responses required for this report please speak to the survey organiser in your organisation.p q p p p y g y g
• Individual rating scores from respondents are never revealed in these reports, or any of Voice Project’s communications, research or benchmarking (with the only exception being, for leadership surveys, self‐ratings are shown in the report, as are ratings from the manager of the person being rated). g p , g g p g )
• Unedited individual open‐ended text responses are included in some reports (typically, overall group reports for organisations, and individual reports for work units or individuals). When included, their order is randomised to maximise anonymity.y y
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who is voice project?• Voice Project began as a research program at Macquarie University exploring the use of employee and
client surveys to improve engagement, leadership and service quality. We’re now 10 years old and have worked with over 3,000 organisations and “given a voice” to over 800,000 employees, leaders and clients.We’re headquartered on campus in the commercial Research Park at Macquarie University, have a second office in Melbourne, affiliates around the globe, and deliver surveys in a wide range of countries and languages.
• Our core purpose is “improving organisations by giving people a voice”. Our fundamental belief is that “voice” drives better decisions and greater engagement. Our key points of difference are:
• Unsurpassed client satisfaction scores across 10 years of business• Extensive industry benchmarks and knowledge of best practice• Ability to tailor solutions to meet specific client needs• User‐friendly reports that drive change• Validity of our tools methods and recommendations because of our strong research pedigreeValidity of our tools, methods and recommendations because of our strong research pedigree
where can you get more information?• We've provided more interpretation and action planning guidelines at the back of this report. If you haveWe ve provided more interpretation and action planning guidelines at the back of this report. If you have
any other questions or would like more information about our services, please contact us!p: +61 2 8875 2800, e: [email protected], w: www.voiceproject.com.au
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High ≥80% ≥+10%Med 50<80% SD D M A SA <±10%Low <50% ≤-10%
%N/A Average Self Mgr Peers Rprts Others Distribution BenchExcl Self Excl Self % Diff
66 Encourages others to be safe and healthy 21% 93% 75% 100% 93% +10%
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High ≥80% ≥+10%Med 50<80% SD D M A SA <±10%Low <50% ≤-10%
Full List of Items %N/A Average Self Mgr Peers Rprts Others Distribution BenchExcl Self Excl Self % Diff
PerceivedEffectiveness
67 Achieves his/her goals and objectives at work 26% 98% 100% 95% 100% +13%
68 Overall, is successful in this organisation 5% 99% 100% 96% 100% +11%
69 I am willing to put in extra effort for him/her 5% 100% 100% 100% 100% +12%
70 I would be happy to keep working with him/her 5% 100% 100% 100% 100% +11%
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open-ended responsesList up to three strengths this person brings to the workplace (please note your responses will beincluded in full in the final report)
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Tara is an inspiring leader, enthusiastic, highly positive a real motivator of others and makes people feel valued and acknowledged for their work. She has agreat sense of humour and brings valuable outside perspectives in how things canbe improved or changed. Tara has a positive belief in her own strengths andwhat she can contribute which inspires confidence that things will be done well.
A positive, enthusiastic approach to achieving organsational goals and to assisting others to achieve personal professional goals while respecting personalities;approachability; capacity to perceive the nub of an issue and to suggest creative solutions.
Leadership Experience outside this institutionCommunication skillsWillingness to think outside received frames
Tara radiates enthusiasm in a way that I find refreshing - and which I could see as being contagious.Tara is optimistic and speaks freely about the future and her plans for the future.Tara has the confidence to openly support colleagues in public environments.
she is a scholar that walks the talk.she is engaging and personable.she is passionate and committed.
EnergyCapacityLeading by example
Tara has the ability to make individual staff feel valued. She values the opinions of others, regardless of their position within the organisation and encouragesthe staff to make a contribution to the operation of the School.
Tara is extremely giving of her time in the support that she provides to all staff. No matter what the situation, Tara will make herself available to providementoring, guidance and support where required, often working well beyond normal office hours.
Tara’s exceptional communication skills, which extend to her media experience, has been of great benefit to the School. Her willingness and ability to directlyengage with the media has been extremely positive and has made a direct contribution to our student enrollment for 2014 (due to her willingness to directlyengage with potential students)
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1. Enthusiasm2. An outstanding research and teaching career (this provides an excellent role model)3. The ability to read people and work to their strengths
open-ended responsesList up to three strengths this person brings to the workplace (please note your responses will beincluded in full in the final report)
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Communication skills: makes us look forward to hearing from her (excited rather than worried about what is wrong when we get an email);Encouraging productivity: gives us great opporutunities to produce and makes hard work a pleasure;Always positive and makes you feel good. Trusts you; gives you some autonomy and believes in you.Can I add more?
1. Passion - Tara drips with passion for her work and her staff.2. Ability to build relationships and motivate others - Tara is excellent at making people excited about their work and want to try their best.3. Excellent communication skills - Tara is a very good listener and has worked very hard to develop consistent and regular communication with staff at allthree campuses. She promotes intellectual discourse through her weekly communications that provide insights into a variety of academic research.4. Builds leadership capacity in all staff - Tara completed performance management evaluations for every staff member, something that has not been donesince I started at CSU. She pushes you, in a supportive way, to strive harder to be your best.5. Tenacity - Tara works incredibly hard and seems to be very diligent about ensuring processes are followed.
Tara`s ability to provide consisitent and timely feedback is a refreshing and provides a sense of accomplishment personally in the workplace.Tara`s enthusiasm and knowledge of education, social justice and communication is bringing CSU into the 21st century.In conjunction with the former strength is her knowledge of Computer technology,especially the use of Vodcast and Podcasts to connect with current andpotential students.
IntelligentDynamicApproachable
The care and concern you show for all people in their individual circumstances is really appreciated
The positive `vibe` created in the building since you arrived has been great. Your approach to people and the example you show by your own work ethic makespeople want to go the bit extra, as that is seen happening `from the top`.
Your support and encouragement for each individual to strive to reach their potential
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open-ended responsesList up to three strengths this person brings to the workplace (please note your responses will beincluded in full in the final report)
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1. Enthusiasm2. An outstanding research and teaching career (this provides an excellent role model)3. The ability to read people and work to their strengths
enormous energy, creativity and the capacity to inspirea sense of optimism and a very ethical outlook on lifeintellectual firepower
clear effective communicatorgenerates a `can do` attitude amongst staffappreciates the efforts and productivity of staff
Vision,Enthusiasm and energy,Deep sense of what it is to be an academic in a university and able to lead colleagues to become better academics
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open-ended responsesList up to three ways this person could improve their effectiveness in the workplace (please noteyour responses will be included in full in the final report)
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I think Tara is very effective in the workplace. A couple of small things that would help me support her in the workplace* Less auto-agreement and more productive exploration of differing views in meetings;* Willingness to talk over issues before taking actions in difficult cases
Try to publish more in Education 1300 Field of Research Codes to give the Faculty the boost it`s going to need in the next ERA;While it`s lovely for staff to receive consistently extremely positive responses from Tara, I do wonder from time to time whether in her heart of hearts, shealways really feels as positive as her responses suggest. That in turn makes me wonder, whether I would actually be able to tell if she was disappointed,displeased, or otherwise less than impressed. Sometimes I find that can be a bit disconcerting. disconcerting
1. Relax a little as you are doing a marvellous job.I really can`t think of anything else Tara could improve upon. Tara appears to give 120% to her role as HOS. Perhaps a consideration would be for Tara toensure that she looks after her own wellbeing as well as those of the staff and the overall leadership and management of the SOTE. However, Tara mayalready have this matter in hand - I`m just not sure.
Sometimes, we worry about you, because you take on a lot of work that could be done by others
Sometimes meetings could be longer to open up the space for strategic and collaborative problem solving.
If Tara could delegate work more I believe this would provide her with more time to complete the necessary tasks in the busy and demanding position she has.I believe she is extremely effective in the workplace.
1. Responsiveness - I believe Tara`s workload is very high and as a result she can`t be as responsive to staff requests for consultation as she would like to be.Having regularly scheduled meetings with each campus would assist with this.
I have not noted any ways in which Tara could improve. I just hope that she looks after herself because we want her forever.
I have struggled to suggest ways that Tara could improve her effectiveness in the workplace as overall I believe that she is doing an outstanding job.
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open-ended responsesList up to three ways this person could improve their effectiveness in the workplace (please noteyour responses will be included in full in the final report)
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N/A
Distributing leadershipBuilding school culture as a collective
Sometimes I wonder if Tara`s powerful enthusiasm might be perceived as a type of pressure for others to "get on board" when they may like to take a slowerapproach to something new?
As I don`t work in Tara`s school I am not in a position to answer this one in detail
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interpretation & action planning
guidelines
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SD D M A SA
Distribution
• This report presents information about how you scored on
the items and scales (ie, groups of items aggregated together)
within the survey. Please note that because of some unique
characteristics of leadership surveys, the way we present
results in this report is slightly different to how we present
results for most of our other surveys, so please pay close
attention to the explanations that follow.
• At the most basic level of reporting for items and scales,
“traffic lights” (ie, green, yellow and red colours) are used to
indicate whether the percentage is “High”, “Medium” or
“Low” based on commonly used, but nevertheless arbitrary,
cut-offs of “>=80%”, “50-<80%” and “<50%”.
• Showing the results in a bit more detail, the distribution of
responses for each item and scale is presented. The
distribution bars show what proportion of respondents
answered “Strongly Disagree”, “Tend to Disagree”,
“Mixed/Neutral”, “Tend to Agree” or “Strongly Agree”.
interpretation guidelines
Medium
>=80%>=80%
50<80%50<80%
<50%<50%
High
Low
Legend
Medium
>=80%>=80%
50<80%50<80%
<50%<50%
High
Low
Legend
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• For each item and scale, the percentage of respondents who
answered “Not Applicable/Don’t Know” is shown in the
column labeled “% N/A”. Analyses on all items and scales do
not include these responses.
• The “Average” score shows the average for all the
participant’s raters on the 5-point rating scale converted into
a 0-to-100 score where 0% = “Strongly Disagree”, 25% =
“Tend to Disagree”, 50% = “Mixed/Neutral”, 75% = “Tend to
Agree” and 100 = “Strongly Agree”. Please note that the
‘Average’ is the score for all respondents excluding self-
ratings.
• The Average statistics are colour-coded using the same
“traffic lights” described on the previous page.
• Where external benchmark data are available, the
“benchmark percent difference” (represented by “Bench %
Diff”) for your results is shown. The percentage difference
scores show the difference between your “Average” score
and the average in our benchmarking database. A positive
score shows that your score is above the benchmark average,
and a negative score shows that your score is below the
benchmark average. A slightly different colour-coding is used
for the % Diff scores, with green showing results where you
are 10% or more higher than the benchmark average, and red
indicates a score of 10% or more less than the benchmark
average.
interpretation guidelines
High ≥80% ≥+10%
Med 50<80% <±10%
Low <50% ≤-10%
%N/A % Mean Bench
Excl Self % Diff
8% 90% +13%
0% 80% -2%
0% 50% -28%
0% 85% 0%
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Average
• A unique characteristic of leadership surveys is that you are
also shown the breakdown of results across the different
rater groups. The columns show self-ratings (“Self”), ratings
from your manager (“Mgr”), ratings from your peers
(“Peers”), ratings from your direct reports or other employees
lower in the organisational hierarchy than you (“Rprts”), and
ratings from people with other reporting relationships
(“Others”). It is not common to include other reporting
relationships in leadership surveys, so the “Others” column is
often empty.
• The scores for these rating groups use the same “% Mean”
calculation and “traffic lights” colour-coding described on the
previous page.
• Scores from self-ratings and ratings from a manager are
always shown if a response was given. However, to protect
anonymity, scores from peers, reports and others are only
shown when there were two or more responses.
interpretation guidelines
Self Mgr Peers Rprts Others
75% 75% 88% 50% 88%
75% 100% 88% 63% 75%
75% 50% 25% 50%
100% 75% 88% 50%
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reviewing your feedbackBefore considering what actions you might take as a result of this report, it is important to review the feedback
thoroughly. Below are some reflection activities to help you consider the feedback in a holistic manner. The next two
pages help you identify your strengths, and identify between 1 and 3 practices or behaviours to develop.
reflection activities
1. Looking at the columns in the “performance overview”, tick the column with the greatest amount of green and
yellow (suggesting a broad area of strength), and circle the column with the least green and most red (suggesting a
broad area for development).
2. Is the feedback from others consistent with your own ratings or expectations? Reading through all the results for
the scales and items, tick the areas where you are pleased with the score or the feedback is higher than you
expected (suggesting possible strengths). Circle the results where you are disappointed with the results or the
feedback is lower than you expected (suggesting possible areas for development).
3. Reading through the open-ended questions, tick the strengths that you are most pleased with, and circle the
suggested areas for development that you think are most important to address.
4. To what extent is this feedback consistent with, or in contrast to, other performance-related data? Feedback from
surveys like these must always be interpreted in a broader context of a wide range of performance indicators.
5. Talk through these results with people involved in the survey, and others that know you well. Strive hard to not be
defensive in these conversations, and focus more on asking questions and lots of listening rather than debating.
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strengthsIt is essential that you celebrate your strengths. Following surveys, too often sole focus is given to the lower scoring
areas. An important first step, however, is recognising strengths. In the boxes below, list what you believe are three
important strengths reflected in these survey results.
1
2
3
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development areasA critical principle in action planning is focus. Don’t try to improve too many areas at once. In the boxes below, list
between 1 and 3 areas for development based on those issues you circled earlier. The shorter this list the better – often
devoting laser focus to one area can result in greater overall improvement than trying to spread your energy and
resources too thinly across multiple issues.
1
2
3
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action planning & monitoringNow that you have identified some strengths and areas for development, it is time to develop your plans for how you
will capitalise on your strengths and improve in your development areas. Developing plans for action, and monitoring
progress against those plans, is the most critical component of any survey. The time and effort that you and others have
put into implementing the survey will achieve little unless a structured approach is taken for acting upon the results. We
have listed below several questions that you should consider in developing your action plan, and on the next page we
provide a template for documenting your plans.
action planning questions
1. Your strengths reflect ways that you can differentiate yourself and add substantial value to the world around you.
Can you enhance your strengths through further development? Can you find new ways to apply your strengths?
2. For your development areas, sometimes the solution is not to change the underlying practice or behaviour. Are
there ways that perhaps you need to better manage expectations of yourself or others? Are there ways that you
can compensate for the lower scoring areas by drawing upon the strengths of other individuals or organisations?
3. If you choose to improve a particular practice or behaviour, how will you learn how to improve? What can you read?
What workshops can you attend? How can you obtain coaching? What experts can you speak to? Who can you
observe that does this practice or behaviour well?
4. The environment around you shapes your practices and behaviours. Changing practices and behaviours is often not
possible without changing the elements of the environment that influence the behaviours. What practices and
behaviours of other people, units and organisations in your broader environment may need to be changed in order
for you to achieve your own goals? Whose help do you need to enlist to ensure successful change?
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action planThe table below presents a simple framework for developing an action plan. You may want more space than is available
below, or you may want to use another one of the many action planning systems available. That’s fine. What’s important
is that you document a plan and monitor your progress against the plan. Good luck! And if you’ve found this survey
useful, please consider running another survey in 6 or 12 months time to track your progress.