3.3 the aliss project scottish government

Public Service Improvement Conference24 November 2011

Christine HoySelf Management Programme, Scottish Government

15 min per month = 3 hours per year15 min per month = 3 hours per year

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ALISSimproving self-management of long term conditionsimproving self-management of long term conditions

Context:• every CHP to have self

management framework (BHBC)• identify and map local support

what’s the problem?

• useful support is local, hard to capture, often informal with no web presence

• huge amount of information – disconnected, duplicated over services

• hard to find

• no chance to contribute, can’t share information

• improve processes – link data, not another website

• empower - designed by people who are using it

• enable people to create content together

• distribute control, local not centrally managed

• sustainable

• create a platform for innovation

• transparent processes (reuse materials, open source software) – we can all join in

ALISS Vision Changing the world ….

How did we do it?

• Be creative, use techniques developed by public service designers to generate ideas

• Get out the silos - collaborate with people living with ltc, service designers (from art colleges), digital / social media experts, education and many sectors

• Mystery shopper

• Adult literacy classes, poor literacy = poor health

• General Practice teams – linking with communities

• Social innovation workshops/hack days

“I can read it but I don’t understand it”

Generating ideas with service design students

• conversations conversations conversations!

• we all need to lend a hand

• be radical, bold, innovative

Social processes + Technology = ALISS

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ALISS statusMaking improvementsMaking improvements

• ALISS Engine working – it’s an Asset Catalogue

• Asset mapping started, assets in the Engine• Links Project (primary care) development• implementation being hosted by LTCAS

engineclub.org

github.com/snowcloud/engineclub

twitter@[email protected]@scotland/gsi.gov.uk