32159062 13076482 McDonald s Presentation

8/3/2019 32159062 13076482 McDonald s Presentation

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Team 11

McDonalds:

Introduction


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Introduction

Introduction

HR Issues

HR Role

Problem

Conclusion

Video

Q&A

Strongest International Presence

120 Countries

Brand Mc Donalds

Leader in Quick Service Sandwich IndustryWorlds Largest Burger ChainOver 30,000 Stores, $41 billion in sales

Employee Base

Total employees (excluding franchisee staff = 4750057% of staff are male43% of staff are female

Variety Sources of Income

Franchise Rent and %-of-SalesCompany-owned RestaurantsBrand Portfolio of Restaurants

Issues &Solution


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HR issues

HR Issues

HR Role

Problems

issues &Solution

Conclusion

Video

Poor Employee Management

Customer Service Level

Slow Service at Drive Through WindowsPoor Order Accuracy

Q&A

Heavy working hoursEmployees do not want to work for longerperiodLow Salary


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HR Role

HR Issues

HR Role

Problems

Issues &Solution

Conclusion

Video

As an Employee Advocate

To create a better work environmentGoal Setting

As a Strategic Partner

Job DesigningHiringReward

As a Champion Change

Should be able to execute strategies

Q&A


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Issues at Hand

HR Issues

HR Role

Problems

Issues &Solution

Conclusion

Video

TWO

ONE

THREE

FOUR

Employee Grievances

Problems

Q&A


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AttritionTWO

ONE

THREE

FOUR

HR Issues

HR Role

Problems

Issues &Solution

Conclusion

Video

Issues at Hand

Problems

Q&A


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TWO

ONE

THREE

FOUR

HR Issues

HR Role

Problems

Issues &Solution

Conclusion

Video

Issues at Hand

Problems

Health & Environmental issues

Q&A


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Customer Satisfaction

TWO

ONE

THREE

FOUR

HR issues

HR Role

Problem

Issues &Solution

Conclusion

Video

Issues at Hand

Problems

Q&A


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EMPLOYEE GRIEVANCE

Mc

Mc Employees

Hourly Paid Employees

Crew members

Non Crew Members

Salaried Managers Staff Employees

HR Issues

HR Role

Problems

Issues &Solution

Conclusion

Video

Q&A


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HR ISSUES RELATED TO SALARY

HR Issues

HR Role

Problems

Issues &Solution

Conclusion

Video

Issues

Underpaid and overworkerdMonotonous nature of job

Crew MembersIn House employeesThey tend to customers, prepare and serve orders

RecommendationsHR must give a clearly outline the duties of its employeesIncentive based compensationCreate a schedule with timely breaks alloted foremployees

Q&A


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HR Issues

HR Role

Problems

Issues &Solution

Conclusion

Video

Issues

Demand higher salaries as they are employed ona short term basisHence there is no scope for promotions and jobdevelopment.

Non Crew MembersAre hired from external agenciesThey include security personnel, delivery boys,party entertainers

Recommendations

HR should track performance and reward them withbonusesMake provisions to absorb performers into theorganisation

Q&A


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HR Issues

HR Role

Problems

Issues &Solution

Conclusion

Video

Issues

Dissatisfaction due to varying pay scalesResistance from the crew working at therestaurant

Salaried ManagersEach restaurant has approx. 3 managersMay either be hired, or an existing employee ofthe restaurant may be promoted

Recommendations

HR should standardize the basic pay package for all themanagerProvide performance based incentives, bonuses as amotivational factor for better resultsCreate programs for employee development

Q&A


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Attrition

HR Issues

HR Role

Problems

Issues &Solution

Conclusion

Video

Singaporean students, men went for better

paying, higher social value jobs

Mc job low pay, low prestige, insignificantbreaks, high work hours

Mc job no growth potential41% youth today want to progress and growfaster in their jobs.Maximum head of crew position

No quality employees want to apply, hencecompany suffers

Company needs to be an Employeeadvocate.

Q&A

Kitchen floor, rudeness of customers, unfit foreducated people


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Solution

HR Issues

HR Role

Problems

Issues &Solution

Conclusion

Video

Crew employees promoted to manageriallevels.

ensure part of senior management employees whojoined at crew level

Increase progress potential - Provide training, sponsoreducation, develop mindset.

Future promotions managerial levels recruitsat par with those who worked their way up.

Employee birthday scheme shares award

money with a lucky customer.

Q&A


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Solution

HR Issues

HR Role

Problems

Issues &Solution

Conclusion

Video

Image creation of quality employees

Company recruits only those individuals with the right attitudeand potential to grow, even at the crew level.

This should be put into practice also

Higher social image of the crew employees

Change perception of the Mc job through

benefit based advertisements strengthening employerbrand

Someone with the right attitude and skills, whounderstands the companys culture, has potential tobe the future that runs the org.

This will get quality employees toapply and increase job satisfaction ofthose in employment.Q&A


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Burn-out & stress

HR Issues

HR role

Problems

Issues &solutions

conclusion

video

Q & A

Constantly introducing new products, new technology andinnovating Employee expected to perform greater responsibilities, cant

adapt to change, hence under pressure

Fast food is the USP- employees to complete arange of tasks in a limited amount of time.

Senior management under pressure to get resultsfor such a global company

Hard working, driven employee emotionally, physicallyexhausted.

Cant afford to lose such employees star performers.

Some employees work overtime 24 hrsmodel

Changing requirements

Death dueto burnout straits times case


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Solution

HR Issues

HR Role

Problems

Issues &Solutions

Conclusion

Video

Q & A

Job rotation

Reward crunch time

For specific amount of hours logged in reward with

benefits

Membership to gyms or facilities for physical exercise in the

organization.

Align work with capability

Work in sync with employee goals, Increase shifts & Social

interaction like retreats.

Better health benefits.


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Improved Customer Interaction

Low customer satisfaction

Staff is slow(in terms of service)

Inefficient at Value Added Services.Absence of Senior Staff

Harsh in their approach

Language Barrier

Employment of old people- slow and

inefficient services


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Solution - Training

Increasing Commitment level of

Employee.

Flexible workers assume Varied

responsibilities.

Improves interpersonal skillsProductivity to achieve desired goals

Healthy Work Environment

Improves the image of the company


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Team 11

McDonalds:

Thank You.


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32159062 13076482 McDonald s Presentation

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