HRSDC's Blackberry ® Emergency Contact List initiative January 11, 2012 Chris MacArthur IT-Business Continuity Lead IT Security Centre of Excellence January 11, 2012
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HRSDC's Blackberry® Emergency Contact List
initiative
January 11, 2012
Chris MacArthur
IT-Business Continuity Lead
IT Security Centre of Excellence
January 11, 2012
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Initiative developed due to an identified gap in our BCP program.
Historically contact information was held on plasticized cards and continuously out of date.
Trigger for change was NCR earthquake 2009.
This initiative looked at a cost effective solution to using existing technologies.
Technologies being considered were BlackBerry and Active Directory.
Background
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Leveraging the technology
Trusted Data Sources– Corporate Directory (Active Directory)– BlackBerry Enterprise Solution
BlackBerry® Push Technology– Provides information immediately– Secure Encrypted Transmission– Optimizes network efficiency
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Cost / Level of Effort
Infrastructure
– Use existing technologies and Infrastructure - $0
– Development time – 3 months of effort
– No license costs
Implementation
– Training the help desk and staff
– Procedures need to be created
Future considerations
– Could be used to store BCP plans and/or fan-out lists
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Conclusions:
Initiative has provided true business value and closed a significant gap.
This is an inexpensive solution derived from existing technologies and infrastructure.
HRSDC exploring expanding initiative to additional groups.
HRSDC willing to share all documentation and assist GoC on this initiative however resources are very limited.
Privacy Impact Assessment, Statement of Sensitivity and Threat Risk Assessment will need to be completed.
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Back up Slides
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Viewing the contact list.
BlackBerry® ECL User Interface
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Viewing a contact.
BlackBerry® ECL User Interface
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Action associated to a contact.
BlackBerry® ECL User Interface
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Viewing an emergency location.
BlackBerry® ECL User Interface
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Mapping the emergency location via BlackBerry® map services.
BlackBerry® ECL User Interface
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Broadcasting an emergency notification.
BlackBerry® ECL User Interface
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ECL Support
ECL support specifications :– ECL request are routed via the National Service Desk.– The request are either handled by the BlackBerry
Center of Excellence or by the Directory Services group.
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ECL Support
Managing the content and the distribution lists.
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Thank you!
Questions ?
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