2Wyandotte County016 Kansas City, KS/ Community Survey€¦ · BENCHMARKING ANALYSIS Bonner Springs, Kansas Benchmarking Analysis . 2016 Kansas City, KS/Wyandotte County Community

Appendix B …helping organizations make better decisions since 1982

Submitted to: Unified Government of Wyandotte County/ Kansas City, Kansas

Submitted by: ETC Institute 725 W. Frontier Lane, Olathe, Kansas 66061

May 2016

‘16 2016 Kansas City, KS/ Wyandotte County Community Survey Appendix B – National Benchmarks

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Benchmarking Analysis 2016 Kansas City, KS/Wyandotte County Community Survey

Overview ETC Institute's DirectionFinder® program was originally developed in 1999 to help community leaders in

Kansas and Missouri use statistically valid community survey data as a tool for making better decisions.

Since November 1999, the survey has been administered in more than 210 cities and counties in 43 states. This report contains benchmarking data from two sources: (1) a national survey that was administered by ETC Institute to a random sample of more than 2,000 residents in the continental United States and (2) surveys that have been administered by ETC Institute in 30 communities in the Kansas City metro area between January 2010 and January 2016. Some of the Kansas and Missouri communities represented in this report include:

Ballwin, Missouri

Blue Springs, Missouri

Bonner Springs, Kansas

Butler, Missouri

Columbia, Missouri

Excelsior Springs, Missouri

Gardner, Kansas

Grandview, Missouri

Harrisonville, Missouri

Independence, Missouri

Johnson County, Kansas

Kansas City, Missouri

Lawrence, Kansas

Leawood, Kansas

Lee’s Summit, Missouri

Lenexa, Kansas

Liberty, Missouri

Merriam, Kansas

Mission, Kansas

O’Fallon, Missouri

Olathe, Kansas

Overland Park, Kansas

Platte City, Missouri

Pleasant Hill, Missouri

Raymore, Missouri

Riverside, Missouri

Roeland Park, Kansas

Shawnee, Kansas

Spring Hill, Kansas

Unified Government of Kansas City

and Wyandotte County

National Benchmarks. The first set of charts on the following pages show how the overall results for

Wyandotte County/Kansas City, KS compare to the national average based on the results of a national survey

that was administered by ETC Institute to a random sample of more than 2,000 U.S. residents.

Kansas City Metro Benchmarks. The second set of charts show the highest, lowest, and average (mean)

levels of satisfaction in the 30 communities listed above. The mean rating is shown as a vertical line, which

indicates the average level of satisfaction for the metropolitan Kansas City area. The actual ratings

Wyandotte County/Kansas City, KS are listed to the right of each chart. The dot on each bar shows how the

results for Wyandotte County/Kansas City, KS compare to the other communities in the Kansas City area

where the DirectionFinder® survey has been administered.

2016 Kansas City, KS/Wyandotte County Community Survey: Appendix B - National Benchmarks

ETC Institute (2016) Page 1

National Benchmarks

Note: The benchmarking data contained in this report is protected intellectual property. Any reproduction of

the benchmarking information in this report by persons or organizations not directly affiliated with the Unified

Government of Wyandotte County and Kansas City, KS is not authorized without written consent

from ETC Institute.

83%

78%

70%

69%

52%

50%

45%

38%

41%

36%

30%

28%

31%

90%

84%

82%

76%

70%

76%

72%

65%

76%

30%

50%

51%

47%

88%

84%

81%

73%

72%

69%

69%

56%

69%

46%

43%

43%

47%

Quality of City fire services

Quality of ambulance services

Quality of trash collection system

Quality of City police services

Quality of recycling

Quality of City's parks & recreation facilities

Quality of City's sewer utility

City's storm water runoff/management system

Quality of City's parks & recreation programs

Quality of public transportation

Quality of communication with public

Quality of maintenance of City streets

Quality of City Code Enforcement

0% 20% 40% 60% 80% 100%

WYCO/KCK Kansas City Metro U.S. Avg (cities with 100,000+ residents)

by percentage of respondents who rated the item 4 or 5 on a 5-point scalewhere 5 was "very satisfied" and 1 was "very dissatisfied" (excluding don't knows)

Source: 2016 ETC Institute

Overall Satisfaction with Major Categories of City ServicesWyandotte County/Kansas City, KS vs. Kansas City Metro vs. the U.S.



37%

35%

31%

29%

27%

74%

50%

66%

77%

71%

75%

42%

68%

71%

66%

Overall quality of life in Wyandotte County

City is planning/managing growth/development well

Overall image of Wyandotte County

Overall feeling of safety in Wyandotte County

Overall appearance of Wyandotte County

0% 20% 40% 60% 80% 100%




Satisfaction with Items that Influence Perceptions of the CityWyandotte County/Kansas City, KS vs. Kansas City Metro vs. the U.S.

78%

77%

55%

52%

48%

45%

39%

33%

87%

87%

72%

55%

58%

64%

64%

57%

86%

86%

70%

55%

55%

59%

57%

61%

Fire department response to medical emergency call

Fire department response to fires

Police department personnel response to emergencie

Visibility of police in neighborhoods

Visibility of police in retail areas

Enforcement of City traffic laws

City's overall efforts to prevent crime

Quality of animal control in City

0% 20% 40% 60% 80% 100%

WYCO/KCK Kansas City Metro U.S.

Overall Satisfaction with Public SafetyWyandotte County/Kansas City, KS vs. Kansas City Metro vs. the U.S.





34%

34%

35%

47%

49%

48%

49%

57%

57%

Maintenance of neighborhood residential property

Enforcing maintenance of business property

Enforcing removal of inoperable or junk cars

0% 20% 40% 60% 80% 100%


Overall Satisfaction with Code EnforcementWyandotte County/Kansas City, KS vs. Kansas City Metro vs. the U.S.



58%

48%

39%

41%

38%

35%

30%

36%

31%

20%

70%

78%

70%

75%

48%

65%

55%

46%

69%

47%

63%

76%

57%

70%

58%

56%

54%

42%

60%

54%

Snow removal on major City streets

Maintenance of street signs/traffic signals

Maintenance of major City streets

Maintenance of City buildings

Appearance of Downtown

Maintenance of stormwater drainage system

Maintenance of streets in your neighborhood

Snow removal on neighborhood streets

Overall cleanliness of streets & other public area

Maintenance of sidewalks

0% 20% 40% 60% 80% 100%


Overall Satisfaction with City MaintenanceWyandotte County/Kansas City, KS vs. Kansas City Metro vs. the U.S.





39%

32%

26%

30%

25%

25%

23%

72%

68%

63%

55%

65%

59%

54%

77%

68%

62%

59%

66%

53%

53%

Number of parks

Number of outdoor athletic fields

Ease of registering for programs

Number of walking & biking trails

Youth recreation programs

Swimming pool & spray parks

Adult recreation programs

0% 20% 40% 60% 80% 100%


Overall Satisfaction with Parks and RecreationWyandotte County/Kansas City, KS vs. Kansas City Metro vs. the U.S.



Metropolitan Kansas City Benchmarks



94%

94%

98%

98%

93%

97%

95%

90%

87%

87%

92%

80%

77%

23%

23%

54%

29%

73%

61%

47%

16%

24%

46%

23%

22%

21%

Quality of City's parks & recreation facilities

Quality of City's parks & recreation programs

Quality of City fire services

Quality of ambulance services

Quality of trash collection system

Quality of City police services

Quality of recycling

Quality of maintenance of City streets

City's storm water runoff/management system

Quality of City's sewer utility

Quality of communication with public

Quality of City Code Enforcement

Quality of public transportation

0% 20% 40% 60% 80% 100%

Wyandotte County/Kansas City, KS

50%

70%

41%

30%

Overall Satisfaction With Major Categories of City Services in the Kansas City Area in 2016


78%

52%

28%

38%

48%

39%


83%

71%

31%

96%

93%

96%

99%

93%

19%

22%

22%

29%

16%

Overall quality of life in Wyandotte Couty

Overall image of Wyandotte County

Overall appearance of Wyandotte County

Overall feeling of safety in Wyandotte County

City is planning/managing growth/development well

0% 20% 40% 60% 80% 100%LOW---------MEAN--------HIGH

Perceptions that Kansas City Area Residents Have of the City in Which They Live in 2016

37%

29%



31%

27%

35%




96%

98%

96%

93%

92%

85%

84%

79%

74%

60%

36%

43%

29%

46%

38%

32%

Fire department response to medical emergency call

Fire department response to fires

Visibility of police in neighborhoods

Police department personnel response to emergencie

City's overall efforts to prevent crime

Enforcement of City traffic laws

Visibility of police in retail areas

Quality of animal control in City

0% 20% 40% 60% 80% 100%LOW---------MEAN--------HIGH

Satisfaction with Various Public Safety Services Provided by Cities in the Kansas City Area in 2016

78%

52%

45%

55%

33%

77%


39%

48%



86%

81%

14%

18%

Enforcing maintenance of business property

Maintenance of neighborhood residential property

0% 20% 40% 60% 80% 100%LOW---------MEAN--------HIGH

Satisfaction with the Enforcement of Codes and Ordinances by Cities in the Kansas City Area in 2016

34%

34%






99%

93%

91%

97%

91%

90%

88%

89%

89%

90%

30%

38%

11%

29%

43%

21%

22%

36%

17%

19%

Overall cleanliness of streets & other public area

Snow removal on major City streets

Maintenance of major City streets

Maintenance of City buildings

Maintenance of street signs/traffic signals

Snow removal on neighborhood streets

Maintenance of streets in your neighborhood

Maintenance of stormwater drainage system

Maintenance of sidewalks

Appearance of Downtown

0% 20% 40% 60% 80% 100%

Satisfaction with Maintenance Services Provided by Cities in the Kansas City Area in 2016

31%

41%

48%

30%


58%

39%

36%

35%

38%


20%


91%

90%

91%

90%

92%

92%

87%

17%

8%

18%

14%

18%

14%

24%

Number of parks

Number of walking & biking trails

Swimming pool & spray parks

Number of outdoor athletic fields

Youth recreation programs

Adult recreation programs

Ease of registering for programs

0% 20% 40% 60% 80% 100%LOW---------MEAN--------HIGH

Satisfaction with Parks and Recreation Services Provided by Cities in the Kansas City Area in 2016

39%

30%

32%


25%


25%

23%

26%




2Wyandotte County016 Kansas City, KS/ Community Survey€¦ · BENCHMARKING ANALYSIS Bonner Springs, Kansas Benchmarking Analysis . 2016 Kansas City, KS/Wyandotte County Community

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