28Facts - Dell · Our direct business model is designed to put you first. The cornerstone of Dell’s direct business model is our focus on putting the customer first in everything

28 Facts you should know about Dell.

S E R V E R , S T O R A G E A N D S E R V I C E S B L U E B O O K 2 0 0 2 – 2 0 0 3

Table of Contents:

Fact#1 . . .Global Leader...................................................................................... 3

Fact#2 . . .Specialists in Businesses and Institutions ................................................... 4

Fact#3 . . .Worldwide Presence............................................................................. 5

Fact#4 . . .Direct Model....................................................................................... 6

Fact#5 . . .PowerEdge™ Servers ............................................................................. 7

Fact#6 . . .Dell/EMC® Storage................................................................................ 7

Fact#7 . . .Outstanding Enterprise Solutions .............................................................. 8

Fact#8 . . .Leader in Price/Performance Rankings ..................................................... 10

Fact#9 . . .Server and Storage Awards ................................................................... 11

Fact#10 . . .High Availability................................................................................. 11

Fact#11 . . .Award-Winning Service and Support ....................................................... 12

Fact#12 . . .Worldwide Service and Support ............................................................. 13

Fact#13 . . .Satisfied Customers ............................................................................ 15

Fact#14 . . .Intelligent IT ..................................................................................... 16

Fact#15 . . .Intelligent IT Deployment Solutions ......................................................... 17

Fact#16 . . .Remote Access Solutions ..................................................................... 18

Fact#17 . . .Server and Storage Consolidation ........................................................... 19

Fact#18 . . .Strategic Alliances ............................................................................. 20

Fact#19 . . .Dell Training and Certification ................................................................ 22

Fact#20 . . .Dell Professional Services .................................................................... 23

Fact#21 . . .Dell Premier Enterprise Services ............................................................ 24

Fact#22 . . .State-of-the-Art Manufacturing .............................................................. 26

Fact#23 . . .Dell Custom Factory Integration Services .................................................. 26

Fact#24 . . .Resources and Expertise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Fact#25 . . .Installation ....................................................................................... 28

Fact#26 . . .Online Tools ...................................................................................... 30

Fact#27 . . .Dedicated Account Team ...................................................................... 32

Fact#28 . . .We’re Ready ..................................................................................... 33

Chances are you’ve heard the old saying, “What you don’t know can’t hurt you.”

This is definitely not the case when it comes to choosing the right

server, storage and service solutions — you need to know as much

as possible about the technology you’re selecting and the company

behind it. After all, this isn’t a small decision.

We think it’s time to shed some light on the facts about Dell™ and how

our technology solutions and direct model can help you be more

productive, efficient and effective.

Read on and find out how and why Dell has come so far — so fast.

WWW.DELL.COM/28FACTS Page 1

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Fact#1

Dell is a global leader in Intel® servers — thanks to customers like you.

Over the past five years, Dell has emerged as a leading vendor of Standard Intel ArchitectureServers. Customers’ growing adoption of Dell’s Intel-based servers has propelled Dell to the#1 position in the United States in Q2 2002 after entering the market in 1997.1 In other words,we must be doing something right for customers looking for an Intel-based server.

We chalk our success up to an intense focus on meeting customer needs through an outstanding range of products, services and support. After all, our direct business modeldepends on putting you first.

“Dell is helping customers solve real business problems in addition to sellingindustry-standard server and storage products.”

— Aberdeen Group Onsite“Dell Applies Simplicity, Quality, and Expertise to Deliver End-to-End Windows Enterprise Computing Solutions”*

May 2001

10%

0%

1997 1998 1999 2000 2001 Q1 - 2002

Source: IDC Server Tracker August 2002 — U.S. Entry Level SIAS (<$100K)

20%

30%

40%

50%

HP/Compaq

IBM

Gateway Acer

*Sponsored by Dell

Fact#2


We specialize in helping businesses and institutions like yours.

At Dell, we provide server and storage solutions to all types and sizes of organizations. In fact, roughly 80% of our customers are businesses and institutions. We understand thecomplicated and demanding technology needs you face every day, and we know how to helpyou solve them.

“Dell hardware gives us plenty of bang for our buck, a lot of growing room, and the availability we need for business-critical applications like e-mail.”

— Jerry Hunt, Enterprise ArchitectMotorola, Inc.

May 2002

“Dell is at the front of the innovation curve but not at the bleeding edge. They take the most promising technologies and perfect them.”

— Jim Fry, Director of TechnologyNovi Community School District

June 2002

“We wanted to be sure and select hardware that could be upgraded and expanded.We had been a Dell customer since 1994, and Dell is our preferred supplier. We were impressed with the Dell systems’ quality, performance and price. The choice was obvious.”

— Eric Vermeere, Manager of Information TechnologyTexaco BeneluxDecember 2001

“We recently received the results of a study that projects the Commonwealthwill reduce its total cost of ownership, on average, by 41% by standardizingstate agencies on Microsoft Exchange. Using the most conservative figures,we expect to achieve $8 million of annual savings through this effort. Moreimportant than the money, however, is the ability to harness the intelligence ofall our knowledge workers, to collectively learn together, and to progressivelymake smarter and better decisions on behalf of the citizens of Pennsylvania.”

— John Carmelite, IT Policy SpecialistCommonwealth of Pennsylvania

January 2000

80% Business,Government

and Education

Consumer

Manufacturing Locations

Subsidiaries

Distributors

Wherever you need solutions, services or support, Dell is there.

We have seven manufacturing plants around the world, offices in 37 countries and distributionin over 190 countries. This global presence allows us to deliver and support Dell server and storage systems no matter where your business might be.


Fact#3

Fact#4


Our direct business model is designed to put you first.

The cornerstone of Dell’s direct business model is our focus on putting the customer first in everything we do. We’ll build your solution directly for you — after all, you’re the onewho’s going to use it. By eliminating the middlemen, we can be more efficient. And byworking with you one-on-one, we can more directly meet your needs, whether it’s with atechnology solution, customized service or one-on-one support.

You can count on Dell for high quality and relevant industry-standard technology. But itdoesn’t stop there. Dell is committed to bringing you the best value, easy and streamlinedprocesses, and outstanding service and support. By being loyal to customers like you, we earn your business every day.


Fact#5

Whatever kind of server you need, Dell’s got you covered.

The Dell PowerEdge server family can address a broad range of processing and data-deliverypower needs: from the daily operations of a small business to the most complex corporationor e-business. With flexible Intel® architecture systems that are appropriately sized for yourenvironment, you can maximize your IT budget and help lower your total cost of ownership. And because Dell PowerEdge systems are customizable and easy to operate and service,productivity and cost efficiency can soar.

Fact#6

Dell/EMC Rack

The Dell/EMC product family offers a single source for all your storage needs.

We’ve teamed up with EMC, the storage-product leader, to provide a full range of StorageArea Network (SAN) and Network Attached Storage (NAS) solutions. The Dell/EMC familyincludes solutions for direct-attached, SAN and NAS environments. You can count onDell/EMC products to deliver proven high-throughput technology, exceptional data integrityand availability and outstanding performance.


Industry experts discuss Dell’s outstanding enterprise solutions. We think you will, too.

Prominent and respected industry analysts have talked about Dell’s outstanding enterprisesolutions and technology offerings.

“Dell’s direct model enables end-to-end enterprise solutions — including hardware,software and services — with a single point of contact and defined servicedelivery metrics. These enterprise solutions can be expanded as a customer’sneeds grow.”

— IDC Whitepaper “How Dell Addresses Today’s Enterprise Storage Challenges”*

June 2002

“Dell has progressed swiftly from its roots as a low-cost business desktopprovider to become a broader IT technology supplier. At every stop of the way, it has demonstrated success. Enterprises should be comfortable knowing that Dell is applying its successful business model to enterprise storage and that typically spells choice, quality and service — with leading value as theadded ingredient.”

— Aberdeen Group Profile“Dell: Extending its Direct Model Values to Enterprise Storage”*

July 2002

Fact#7

*Sponsored by Dell


HPFSC

AMD (et al.)

NEC/Bull

Acer

Gateway

CompaqDell

IBM

StratusToshiba

Gartner, Inc. — Magic Quadrant1H02 Global IA High-Volume Sever

Gartner, Inc. as of February 22, 2002AMD (et al.) - Advanced Micro Devices and its partnersFSC - Fujitsu Siemens ComputersHP - Hewlett-Packard

Source: Gartner, Inc., Global IA High-Volume Server Magic Quadrant, 1H02, J. Enck 2/22/02

The Magic Quadrant is copyrighted February 2002 by Gartner, Inc. and is reused with permission. Gartner’s permission to print its Magic Quadrant should not be deemed to be an endorsement of any company or product depicted in the quadrant. The Magic Quadrant is Gartner’s opinion and is an analytical representation of a marketplace at and for a specific time period. It measures vendors against Gartner-defined criteria for a marketplace. The positioning of vendors within a Magic Quadrant is based on the complex interplay of many factors. Well-informed vendor selection decisions should rely on more than a Magic Quadrant. Gartner Research is intended to be one of many information sources and the reader should not rely solely on the Magic Quadrant for decision-making. Gartner expressly disclaims all warranties, express or implied of fitness of this research for a particular purpose.

VisionariesNiche Play

Completeness of Vision

Abi

lity

to E

xecu

te

LeadersChallengers

Dell systems top the benchmarks. (That means they’ll really perform for you.)

Throughout 2002, members of the Dell PowerEdge server line have consistently led performanceand price/performance rankings in recognized industry benchmarks.

— PowerEdge 6600 – May 29, 2002 – SPECweb99 Benchmark, #1 overall 4-way result.

— PowerEdge 1650 – February 19, 2002 – SPECweb99 Benchmark, #1 overall 1-U result.

— PowerEdge 1650 – March 18, 2002 – SPECweb99 Benchmark, the top overall 2-way IIS 5.0 results.

— PowerEdge 4600 – March 15, 2002 – Microsoft® Exchange 2000 Benchmark; #1 and #2 MAPI results. February 19, 2002 – SPECweb99 Benchmark, #1 and #2 2-way results.

— PowerEdge 2650 – May 13, 2002 – SPECweb99 Benchmark; outperformed all 2-way/2U systems.

— PowerEdge 6600/6650 – June 7, 2002 – TPC Benchmarks, #1 and #2 Price toPerformance ranking in the 100,000-item count category for the TPC-W Benchmark,#1 and #2 Price to Performance ranking for 4-ways in the TPC-C Benchmark.

By staying abreast of updates and software innovations, Dell is able to keep improving ourperformance. That way, so can you.

“The Dell servers give us an amazing processing and storage resource thatallows us to be open for business around the clock.”

— Marty Rupert, Commonwealth of Pennsylvania Project ManagerPennsylvania Open for Business

May 2002

Fact#8


PowerEdge 6650PowerEdge 2650


Fact#9

Dell server and storage solutions, are the best yet — just ask the experts: our customers.

We think our current line-up of server and storage products is the strongest ever. Apparently,we’re not the only ones who think so.

“We’ve not had a single failure of a single hardware component. The Dell infrastructure has been 100% stable. We’re set up to deliver a whole new generation of services that aren’t possible in the paper world.”

— Skip Marsh, IT ManagerMediaNews Group

December 2001

“We looked at other server solutions, but Dell offered the best price/performancewe could find, as well as very good support. Dell support is second to none.When we had a couple of power supplies that needed replacement, Dell gotthem to us within an hour.”

— Richard Dutton, System AdministratorCity of Gresham, Oregon

January 2002

Fact#10

The reliability and availability of Dell solutions are second to none.

Each Dell product is designed to strict guidelines, built under the tightest quality control, tested for reliability and even monitored out in the field. As a result, our PowerEdge server and PowerVault™ storage lines have averaged greater than 99.99%2 hardware availability over multiple generations of both server and storage products.

“We asked for 24/7 data availability, and the fact that we haven’t had any issuesspeaks for itself.”

— Geoff Hawes, Manager for Distributed Financial System SupportAirborne Express

December 2001

PowerVault 755N Server

March 29, 2002PowerEdge 6650 Server

Editor’s Choice

Network Computing MagazineSeptember 2002

PowerVault 775N Server

InfoWorld MagazineSeptember 2002

Fact#11

Dell’s award-winning service and support is the next-best thing to your own.

In a recent study rating customer satisfaction with various service and support options, we’reproud to say Dell came in just behind internal support organizations. That means we’re treatingour customers as well as they treat their own people. Put your support team together withours, and who knows how far we can go?

“Dell has consistently shown itself to be the next best thing, and often times ofequal value, to a customer’s own support staff.”

“Dell continues to precisely meet the requirements of customers regarding supportservices pricing and to continually raise the bar for pricing satisfaction.”

— Technology Business Research, Inc.Corporate IT Services and Support Customer Satisfaction Study

2nd Quarter, 2002


Service Provider 2Q02 Overall Weighted Satisfaction Ratings

Source: Technology Business Research Study. CY02 Corporate IT Buying and Customer Satisfaction Survey

78.00

79.00

80.00

81.00

82.00

83.00

84.00

85.00

86.00

87.0085.78

Internal Support

Organizations

Dell and Partners

Compaqand

Partners

HPand Partners

IBMand Partners

84.79

82.3482.3481.9581.95 81.4981.49

85.78

84.79


Fact#XFact

#12

Dell PowerEdge servers, PowerVault storage and Dell/EMC storage products are serviced by over 50,000 technicians in more than 170 countries. And they’re

backed up by over 6,700 Dell service and support personnel worldwide.


What keeps people coming back? Dell’s leadership in customer satisfaction.3

From procurement and system installation to service and support, we strive to build lastingrelationships with the people who use Dell products. You might say quality customer experienceis something of an obsession.

For instance, let’s look at the Technology Business Research Corporate IT Buying Behaviorand Customer Satisfaction Study. In Q2 2002 (and for 18 of the last 19 quarters — 4.5 years),Dell topped the list of all Intel architecture server vendors in North America.

We also received an “A” grade in PC Magazine’s 15th Annual Reader Survey on serviceand reliability.4

“Dell’s incredible support was another factor [in our decision]. With our priorserver vendor, if a part went out on our old equipment, we waited a couple of days – which would prove catastrophic to our business.”

— Brian Davidson, Manager of Information ServicesDentalxchangeFebruary 2002

“Overall, our experience with Dell was positive in terms of pricing, performance,customer service and technical service. The Dell equipment performedextremely well.”

— Jeff Webber, Senior Vice President and PublisherUSATODAY.comDecember 2001

"Considering price and performance, Dell was the clear winner. But anotherextremely important factor was Dell's strong, personal, local presence for bothsales and support."

— Crilly ButlerCalifornia Department of Community Services and Development

December 2000


15th Annual Reader Survey: Service and Reliability,

Dell #1 for Servers July 2002

Technology Business ResearchCorporate IT Buying Behavior

and Customer SatisfactionStudy, Intel Servers

September 2002

TM

Fact#13

™

Fact#14


Dell provides simple, automated tools and services to maximize the value of your IT infrastructure.

Dell’s Intelligent IT portfolio provides the tools and services for automating the deployment,management and maintenance of your notebooks, desktops, servers, storage and switches.With Dell Intelligent IT, maximum value from your IT infrastructure isn’t just a dream or apromise for tomorrow. We offer real solutions designed to help add value, automation andsimplicity today.

Dell integrates closely with these enterprise management providers:

— BMC PATROL for Dell OpenManage™

— CA Unicenter

— HP® OpenView® Network Node Manager for Windows, HP-UX, and Solaris

— Microsoft® Systems Management Server MOM XMP for Dell OpenManage (NetIQ)

— NetIQ AppManager™ for Dell OpenManage

— Tivoli Enterprise Console®

— Tivoli NetView® for AIX

Dell Intelligent IT deployment solutions put critical resources to work quickly and easily.

For maximum speed and minimum hassle, choose from Dell’s Managed Deployment Servicesincluding planning and design, custom factory integration, deployment and migration, disposition and re-deployment. Or you may decide to build the systems yourself with our simpleonline build-to-order capabilities.

Using Dell local deployment utilities can greatly ease Microsoft, Red Hat® Linux® and Novell®

operating system installations and RAID configurations, significantly reducing the time youspend getting crucial systems up and running. And Dell’s operating system and set-up processrequires only one additional reboot with RAID configuration.


Fact#15

– Boots server off CD– Simplified configuration

and OS interviews using wizard– RAID setup

– Uses interview responses and CD– Formats the hard drive– Partitions the hard drive– Creates utility partition– Copies driver files

– Uses off-the-shelf Windows NT®, Windows® 2000, NetWare® and RedHat Linux CDs

– Standard OS installation process

Step 1 — Wizard interviews

Step 2 — Automated system configuration

Step 3 — Seamless OS install

DELL OPENMANAGE SERVER ASSISTANTAutomated, High-speed Installation, Configuration

and Quick Rebuilds

POWEREDGE™ 1650

Fact#16


Dell remote access solutions give you full control — no matter where you are.

Imagine being able to manage your Dell servers by redirecting the console output to a remoteconsole, without having to physically be at the server. Dell’s remote access solutions make itpossible, plus a whole lot more — which can mean increased uptime for your server farm.Whether your server is operational or down, the combination of remote access and DellOpenManage is designed to help you manage your server reliably and efficiently.

“Via our Dell Servers, we can implement remote takeover of installations in otherlocations around the world, if necessary. It’s crucial for our global organizationthat our network is always working. If a server goes down somewhere, we canconfigure a new one from our central server. Consequently, our uptime is very high.”

— Preben Carls, Senior Production ManagerKompan A/S

January 2002

Storage and Server Consolidation ROI Analyst Tools

Products

– PowerEdge Servers– Dell/EMC SAN and NAS– PowerVault NAS– PowerVault Tape Backup– Dell OpenManage– Navisphere®

Dell Professional Services

– Consulting– Deployment– Support

Best Practices

– White papers and case studies available on Dell.com

Dell has everything you need to help with infrastructure consolidation.

Infrastructure, or server and storage, consolidation can offer plenty of financial and operationalbenefits to your IT organization. By improving system utilization, performance and availability,your organization can trim expenses — while also gaining greater control and manageabilityof your IT environment.

Dell’s Server and Storage Consolidation Programs arm you with the right services, products andtools to help save time and money. We can also help you simplify critical complex planning steps.

With Dell's Server and Storage Consolidation ROI Analyst Tools, you can quickly assess theestimated financial benefits of consolidating your infrastructure, and then generate reportsfor the necessary decision makers.


Fact#17


Fact#18

Our strategic alliances were forged to make your job easier.

Working closely with our partners, we are able to vigorously test and tune their applicationsand databases on Dell server and storage products. We then publish the findings as whitepapers, tuning guides and recommended solution bundles for your reference. The end result?Outstanding performance and much simpler systems deployment.

“One thing that Dell does as well, if not better than any other systems supplier,is to target market areas where there is customer need and then focus on filling that need.”

— Aberdeen Group Strategy Profile“Dell Focuses Its Linux Efforts Where Customers See the Most Value”*

June 2002

“The Oracle Certified Configuration greatly simplified deployment. The hardwareand software were designed to work together, and Dell and Oracle provideincredibly fast response.”

— Glen Bason, Distance Learning TechnologistTexas Department of Health

March 2002

*Sponsored by Dell


Dell Training and Certification programs can help boost your staff’s skills.

When it comes to servicing technology, your company can’t afford to merely maintain the status quo. That’s why Dell offers training and certification for your IT staff — providingthe education, tools and skills needed to efficiently deploy, manage and maintain your technology infrastructure. If you do not see a course that is appropriate for you, we will customize a course to fit your needs. For added convenience, we offer classroom trainingeither at Dell facilities or at your organization.

Please contact your local representative for a list of Dell Training and Certification programsavailable in your location.

— Foundation, Associate, Master and Master Instructor Level Certifications5:

– PowerEdge Server

– Systems Management

– Business Continuity

– Network Storage

— Additional Training Courses

– Dell/EMC Storage Area Network (SAN)

– Microsoft Clustering on Dell SAN

– Backup/Restore PowerVault 136T

– Dell OpenManage

– PowerEdge Server

– Industry Certifications

Fact#19



Fact#20

We’re happy to share our expertise in Microsoft Windows 2000 deployment, SANs, high availability and more.

To help enhance business productivity, reduce costly downtime and provide additionalresources, Dell offers comprehensive consulting and implementation services for a varietyof complex server, storage, SAN, NAS and Microsoft Application Development tasks.

Please contact your local representative for a list of Dell Professional Services available in your area.

— Consulting and implementation services include:

– Initial Concepting

– Architecture and Sizing Decisions

– Transition and Deployment Planning

– On-Site Implementation

– Application Integration

“To accomplish our goals, we needed a solid, stable infrastructure that wasrobust, resilient and scalable. The Dell team was able to quickly think throughthe challenge, design a solution and refine it. We needed a system that wasalways on and could scale from a few initial transactions to potentially severalbillion per year. This project was on time, on budget and on scope. We wouldnever have done this without Dell; I don’t know of another partner that couldhave stepped up and delivered that quickly.”

— Alan Mather, Project ManagerGovernment Gateway

UK Cabinet OfficeJanuary 2002

“I would say that our implementation was significantly faster than we anticipatedbecause of Dell Technology Consulting [now Dell Professional Services]. Theybrought a wealth of industry best practices to the table.”

— Dr. Robert Tyndall, Vice Chancellor of Information TechnologyUniversity of North Carolina at Wilmington

March 2002

Highest

Lowest

Customer Availability GuaranteePLATINUM

6-Hour Repair (24/7) (2-Hour Response)6PLATINUM

4-Hour Response (24/7)6GOLD

4-Hour Response (24/7)6SILVER

Next-Business Day6BRONZE

Time Criticality of SystemsCustomer Support — Service Options

Highest

Lowest

Cost of Downtime

Dell provides enterprise-class support and services for maximum uptime.

We know you have zero tolerance for downtime. That’s why Dell Premier Enterprise Servicesdelivers proactive problem prevention and rapid resolution, with an extremely high level of support,services and accountability. Our support programs are designed to help ensure maximumuptime in your data center.

Premier Enterprise Services offers a range of support options to fit your specific needs, including:

— Seamless Phone Support

— Engineer-to-Engineer Support

— Technical Account Management

— On-Site Spares

— On-Site Engineer

— On-Demand Dispatch

— Remote Monitoring

— Customer Training and more

Fact#21


Fact#21


GOLD

Customized SupportTech. Acct. Mgr. Services

Customer Defined Call PriorityCustomer Training – Option

On-site Dell Engineer – OptionOn-site Spares – Option

Proactive SupportChange Notification

Remote Monitoring – Option

Rapid Resolution ServicesOn-demand Dispatch – Option

4-Hr. Response 24/7Software Support – Resolution

Enterprise Expert Center Direct to Engineer

Seamless Phone Support

Rapid Resolution Services4-Hr. Response 24/76

Software Support – Resolution Pack

SILVER

HA Option ServicesOn-site Spares

On-site Dell EngineerAvailability Guarantee Customized Support

Customized SupportAssigned TAM

Customer TrainingCustomer Defined Call Priority

Platinum Account TeamCustomized Support Plan

Customized Web site

Proactive SupportChange Notification

Change ManagementRemote Monitoring

Rapid Resolution ServicesOn-site Troubleshooting

2-Hr. Response/6-Hr. Repair6

Software Support – Customized Enterprise Expert Center

Direct to Engineer Seamless Phone Support

PLATINUM

Dell Enterprise Service Tiers

Rapid Resolution ServicesNext Business Day Response6

Software Support – Option

BRONZE

Dell Custom Factory Integration Services give you customized, completely integrated solutions.

Simply let Dell handle the integration. You’ll get the solutions you need, high reliability rightout of the box, and minimal deployment and set-up requirements. With across-the-boardconsistency, you can greatly simplify systems management and maintenance. Plus, the costsavings can be significant. And best of all, your IT staff can focus on other pertinent matters.

Custom Factory Integration Services include:

— Custom Network Operating Systems — Image Management Services

— Enterprise Software Integration — Asset Data Services

— Hardware Integration

“Most people think of Dell as a click on a Web page, but they have a strongenterprise vision. They understand large-scale computing. They understandour orders of scale.”

— Chuck Sears, Director of Research Computing ServicesCollege of Oceanic and Atmospheric Sciences

Oregon State UniversityMarch 2002

Fact#23

Fact#22


Dell’s factory processes give you the ultimate in quality and reliability, right out of the box.

Our state-of-the-art manufacturing facilities meet the most stringent ISO 9001-2000 standards.And with Dell’s build-to-order manufacturing, vigorous testing and strict quality assurance, all of your complex system needs get addressed the first time — when the hardware is built.

Our “one touch” factory integration process includes the following:

— Motherboard Prep/Test — Extended Test — Shipping

— Kitting — Final Test — Boxing

— Cell Build — HIPOT Test

— Quick Test — Out-of-Box Audit


Fact#24

Dell connects you directly to all the resources and expertise of an industry-leading manufacturer.

By being closer to the company that built your technology, you have access to much of the same technical information as our engineers. Everything you need to know is right at your fingertips — including an online forum for solutions, best practices from peers andreal-life deployments in the IT landscape.

At www.dell.com/POWER, you’ll find information on the following topics:

— Servers — Database Information

— Storage — Storage Environment

— Software and Solutions — Clustering Information

— Services — Systems Management

— Product Highlights and Features — Operating System Infrastructure

— Resources for More Information — Back Office Applications

— Internet Environment — Emerging Technologies

On www.dell.com you will also find other resources and technical documents like Case Studies featuring companies like your own, Vectors White Papers and Product InfoBriefs.

Fact#25


Dell can install your server and storage systems — so you don’t have to.

Yes, Dell delivers built-to-order hardware. But did you know we can also install your customserver and storage systems exactly to your specifications? Let Dell get your systems upand running, so you can take care of everything else.

Dell PowerEdge Installation Services include:

— Server and NOS Installation

— Rack Installation

Dell/EMC and PowerVault Storage Installation and Implementation Services include:

— Installation Planning

— Fibre Channel Cluster Installation

— NAS, DAS and SAN Implementation

— Disk Array Enclosure (DAE) Implementation into existing solutions

— MirrorView™ and SnapView™ Implementation

— SCSI and Tape Installation


Fact#26

Dell’s online tools make IT and data center management simple and powerful.

As a pioneer of online business, Dell has created an extensive online network of powerfulIT tools and a robust knowledge base that offer you invaluable support. We can provide customWeb sites to help simplify procurement. We also offer additional information on upcomingproducts, technical issues, drivers, and planned product changes such as firmware and BIOSchanges through customized, secure Premier Pages Web sites which are created specificallyfor corporate and public-sector customers. It’s all just a click away, around the clock.

“All along, we’d talked about the day you’d be able to order a supercomputerover the Internet and get it in a few days. In effect, that’s what we ended updoing with Dell.”

— David Lifka, Cornell Theory Center System DirectorCornell University

December 2001

Dell Premier PagesSM



ImageWatchSM Roadmap

The ImageWatch program helps you better assess the impact of upcoming changes to OptiPlex desktops, Dell Precision™ workstations, Latitude™ notebooks, PowerEdge serversand PowerVault storage systems.

EOL

Family & BIOS Transitions

RTS: ReS: Ready tdy to So ShipEOL: EL: End of Lifd of Life

EOLA123QTXX

EOLA456QTXX

EOL1XX

RTS2XX

RTSB123YY

RTSB456YY

EOLRTS1YY

RTS2YY

Video DriverXX

EOLAudio DriverXX

Video DriverYY

Audio DriverYY

ABC Features

ABC Features

ABC Features

ABC Features

CommentsJan-03

Dec-02

Nov-02

Oct-02

Sep-02

Aug-02

Jul-02

Jun-02

May-02

Apr-02

Mar-02

Feb-02

Jan-02

Product A

BIOS A

Product B

BIOS B

Integrated Drivers

Fact#27

With Dell, you get a dedicated account team to back you up. And a vast network to back them up.

Our account managers are committed to learning all about your people, your organization,your technology infrastructure and all of your complex requirements. But that’s not all. Behindevery Dell system and account team is a vast network of technical service and supportresources that are available whenever you need us.

Dell Server and Storage Customer

Dedicated Sales Representative

Sales Organization

Sales RepresentativeAustin-Based

Service, Support and Customer Care Organization

Technical Organization

Account ExecutiveField-Based

Sales ManagementField- and Austin-Based

Order Processing and Customer Care

Product Specialists

Enterprise RepresentativeAustin-Based

Systems ConsultantField-Based

EnterpriseTechnologists

Product Specialists

Consulting Services Organization

Labs, Testing

Product Developmentand Engineering

Levels 1, 2, 3Tech Support

Project and Program Managers

Certified Dell Service Providers

Technical Account Manager

Service Account Manager

Product Developmentand Engineering

Dell.com andPremier Dell.com


Fact#28

(Put simply, we’d really like to work with you.)

You’ve learned all about our intense focus on system performance,

quality and reliability. You’ve read about Dell’s superb services, support

and management tools. Now, we’re ready to serve your data center

requirements in the best way possible. Let Dell assist you as you

continue to grow your business and its technology infrastructure.

We only succeed when you do.

Thank you for taking the time to find out more about Dell. We hope

you’ll consider us as your future technology partner.


Server, Storage and Service Solutions. Easy as

Visit www.dell.com/28facts or call 1-800-BUY-DELL.

After the Fact(s)

To learn even more,go to www.dell.com/28facts,call your Dell representative

or call 1-800-BUY-DELL.

Dell cannot be responsible for errors in typography or photography.1 Based on IDC World Wide PC Tracker, July 2002.2 Subject to the terms and conditions in the Dell 99.9% System Availability Program Agreement, Dell provides a limited guarantee that guarantees 99.9% uptime for the system during the Guarantee Term. See http://www.dell.com/us/en/bsd/services/service_99_9.htm for details.

3 Among major Intel® Architecture Server Vendors.4 Reprinted from PC Magazine, July 2002, with permission. Copyright © 2002 Ziff Davis Media Inc. All Rights Reserved.5 Certification not currently available in EMEA or APAC, but will be within 3-6 months.6 Service may be provided by third-party. Technician will be dispatched if necessary following phone-based troubleshooting. Subject to parts availability, geographicalrestrictions and terms of service contract. Service timing dependent upon time of day call placed to Dell. U.S. only.

Dell, the Dell logo, PowerEdge, PowerVault , Precision, OptiPlex, Latitude and Dell OpenManage are trademarks, and Premier Pages and ImageWatch are service marks of DellComputer Corporation. EMC and Navisphere are registered trademarks, and SnapView and MirrorView are trademarks of EMC Corporation in the United States of America.Intel is a registered trademark of Intel Corporation or its subsidiaries in the United States and other countries. Microsoft and Windows are registered trademarks ofMicrosoft Corporation. Novell and NetWare are registered trademarks of Novell, Inc. in the United States and other countries. Linux is a registered trademark of LinusTorvalds. Red Hat is a registered trademark of Red Hat Software, Inc. in the United States and other countries. HP is a registered trademark and OpenView is a trademarkof Hewlett-Packard Company. NetIQ, the NetIQ logo and AppManager are registered trademarks or trademarks of NetIQ Corporation or its subsidiaries in the United Statesand other jurisdictions. Tivoli, Tivoli Enterprise Console and NetView are trademarks or registered trademarks of International Business Machines Corporation in the UnitedStates, other countries, or both. Solaris is a trademark of Sun Microsystems, Inc. in the United States, other countries, or both. Computer Associates and Unicenter aretrademarks or registered trademarks of Computer Associates International, Inc. PC Magazine Readers’ Choice Award Logo is a trademark of Ziff Davis PublishingHoldings Inc. Used under license. Other trademarks and trade names may be used in this catalog to refer to either the entities claiming the marks and names or theirproducts. Dell Computer Corporation disclaims any proprietary interest in trademarks and names other than its own. © 2002 Dell Computer Corporation. All rights reserved.Printed November 2002. Printed in the USA. Reproduction in any manner whatsoever without the express written permission of Dell Computer Corporation is strictly forbidden.Certain products and services may not be available in all states or under all contracts and are subject to restrictions in your applicable contract. For more information, contactDell. November 2002, Kolar.

28Facts - Dell · Our direct business model is designed to put you first. The cornerstone of Dell’s direct business model is our focus on putting the customer first in everything

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