24/7 Scottish call centre Website & mobile internet Smartphone applications.

• 24/7 Scottish call centre•

• Website & mobile internet

• Smartphone applications

• Multi-modal (bus, coach, rail, ferry, Subway) departure times,• fares, travel disruption info, travel advice etc.

• Plan journeys between any two locations in Scotland

• Call centre received 100% approval in latest independent• Mystery Shopping survey

• Comprehensive public transport • and Traffic Scotland info

• On iPhone from November 2010,• On Android from June 2011,• On BlackBerry in autumn 2011.

• Departures for all 370,000• GB bus stops & 170 ferry terminals

• Includes all bus, coach and • ferry operator contact details

• Real time included where possible

Features include:

• Provides Traveline Scotland • mobile journey planner• • All modes offered, including rail• and ferry journeys

Door-to-door journeys:

• Instant updates on disruption or • service alterations• • • Users alerted to new• information quickly

Travel News and Alerts:

• Partnership means comprehensive• information given for both public• transport and roads/traffic

• Direct access to Traffic• Scotland trunk road updates

Integrated with Traffic Scotland:

• Public transport journey plans included with NHS outpatient• appointments in parts of Greater Glasgow & Clyde

• Project started as a trial between Health Board, Strathclyde• Partnership for Transport (SPT) and Traveline

• Simple journey planner devised to produce door-to-door• public transport information for patients

• Hard copy information supplied with appointment letter,• tailored to that individual

• Interface designed for use by appointment booking staff -• accessed via a normal web browser

• Postcode entered, facility selected, appointment time input

• Journey plans created. Press print!

• Tailored journey plan with• customised introductory• text is produced

• Trial now finished in NHS• GGC area

• System retained: Now• used daily for • appointments at• 12 outpatient sites

• Provides tailored public transport options patients may• not even know exist

• Bus-only travel option means it’s free for concession card• holders to travel to their appointment

• Could help reduce reliance on patient transport, car parks etc

• Output carefully worded to encourage modal shift: no-one is• ‘forced’ to travel by public transport. Low risk of complaints as• info is provided to assist decision making.

• Demo planners available for other health boards to try

• Booking system could ‘speak’ to Traveline Scotland journey• planning servers directly

• Journeys would be shown on the appointment letter itself• = even less effort required by booking staff

• System could even check availability of public transport• when scheduling an appointment

• InterSystems see no technical barrier to integrating with• Trak patient management system. Others also possible.

For more information:Stuart McNeill, Traveline ScotlandTel: 07825 327 226Email: [email protected]