Applies to: IDENTIKEY Authentication Server, IDENTIKEY Appliance, Message Delivery Component KB 140160– 28/06/2016 2016 VASCO Data Security. All rights reserved. Page 1 of 3 KB 140160 “Unable to acquire connection for SMS delivery” when using Message Delivery Component (MDC) Creation date: 28/06/2016 Last Review: 28/06/2016 Revision number: 2 Summary When trying to generate a virtual OTP and send it using the Message Deliver Component you can get the following error in the IDENTIKEY Authentication Server Web Administration: “it has failed to send the VDP OTP to the user, the reason is: Unable to acquire connection for SMS delivery method. Problem details. • In the MDC full trace file you can find the following error message: [2016/06/22|14:42:27.370195UTC][02144][INFO ] > RECEIVED MESSAGE SUBMISSION REQUEST [2016/06/22|14:42:27.370195UTC][02144][MINOR] > Unable to allocate connection - being used [2016/06/22|14:42:27.370195UTC][02144][MINOR] > Unable to acquire connection for SMS delivery method. • In the IDENTIKEY Authentication Server full trace file you find the following error message: Document type: FAQ Security status: EXTERNAL
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224 when using Message Delivery Component.docx)Applies to : IDENTIKEY Authentication Server, IDENTIKEY Appliance, Message Delivery Component KB 140160– 28/06/2016 2016 VASCO Data
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Applies to: IDENTIKEY Authentication Server, IDENTIKEY Appliance, Message Delivery Component
KB 140160– 28/06/2016 2016 VASCO Data Security. All rights reserved.
Page 1 of 3
KB 140160
“Unable to acquire connection for SMS delivery”
when using Message Delivery Component (MDC)
Creation date: 28/06/2016 Last Review: 28/06/2016 Revision number: 2
Summary
When trying to generate a virtual OTP and send it using the Message Deliver
Component you can get the following error in the IDENTIKEY Authentication Server
Web Administration:
“it has failed to send the VDP OTP to the user, the reason is: Unable to acquire
connection for SMS delivery method.
Problem details.
• In the MDC full trace file you can find the following error message:
[2016/06/22|14:42:27.370195UTC][02144][INFO ] > RECEIVED MESSAGE SUBMISSION
REQUEST
[2016/06/22|14:42:27.370195UTC][02144][MINOR] > Unable to allocate connection -
being used
[2016/06/22|14:42:27.370195UTC][02144][MINOR] > Unable to acquire connection for
SMS delivery method.
• In the IDENTIKEY Authentication Server full trace file you find the following
error message:
Document type: FAQ Security status: EXTERNAL
Applies to: IDENTIKEY Authentication Server, IDENTIKEY Appliance, Message Delivery Component
KB 140160– 28/06/2016 2016 VASCO Data Security. All rights reserved.