Career Advancement for IT Professionals Target Audience Individuals working in or planning to work in technical support roles such as: Field Suppor t Techni cian Deskto p Suppor t Techni cian Bench Techni cian Helpde sk Techni cian 1 Pass your CompTIA Exams Easily - GUARANTEED!
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Career Advancement for IT Professionals
Target Audience
Individuals working in or planning to work in technical support roles such as:
On the hiring front, medium size IT firms (100-499 employees) are most likely to add new staff over the next six months.
With a range of new technologies sought by customers (e.g. cloud, big data, business process automation, mobility) IT firms must be vigilant in maintaining high levels of expertise through internal training and/or new hires.
Source: CompTIA IT Industry Business Confidence Index – Q3 ReleaseBase: 445 U.S. IT industry executives
• Maximum of 90 questions for each exam; 90 minutes to take each examLength
• 12 months hands-on lab or field experience
Recommended Experience
• 220-801: 675• 220-802: 700• (Scale of 900)
Passing Score
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CompTIA A+ Objectives
A+ 220-801
PC Hardware
Networking
Laptops
Printers
Operational Procedures
A+ 220-802
Operating Systems
Security
Mobile Devices
Troubleshooting
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Changes from the 700 series A+
1. Windows 7 Enterprise has been added to the covered Windows operating systems
2. Mobile Devices (802: 3.0) is a new subject matter domain. It includes Apple iOS and Android. Coverage includes just what a helpdesk technician would be expected to do: Establish network connectivity for the device, configure email, set up security, and troubleshoot.
3. Virtualization (802: 1.9) is new
4. All troubleshooting is in one exam (802: 4.0), more extensive, and organized by specific hardware/software area (e.g. hard drives, display, etc.)
5. Troubleshooting wireless (802: 4.5) is new
6. There is more coverage of troubleshooting security issues (802: 4.7)
7. SOHO-specific security is new (802: 2.5,2.6)
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Exam objectives and other information
For exam objectives and other information, go to this Netcomm page: http://www.netcomlearning.com/packages/8000/A+-and-Network+-Certification-Boot-Camp-training.html
•For performance based items, the A+ candidate will be given a scenario/problem, and will be prompted to push a button to launch a simulated environment that is created via software. •The simulated environment should be familiar to a PC support professional with the level of hands-on experience recommended for the A+ exam. •Once the simulation is launched, the candidate will need to perform whatever tasks s/he believes appropriate, based on the given scenario and the tools/information that are provided in the question.
Performance- Based Question
Description
Performance based questions in Network+, Security+
Timeframe and notes
Performance based questions will be added to Network+ and Security+ on this schedule:
Network+: November 2012 Security+: January 2013
Same objectives Same number of questions on exam (multiple choice will
be reduced to accommodate performance based) Hands-on training or experience becomes much more
• A better measure of skills, not just memorization
• Represents CompTIA’s interest in using the latest in testing technologies to the benefit of the industry
• Intended as a better indication of a certified candidate’s readiness for the job. In the words of a member of the CompTIA Security+ Certification Advisory Committee from the U.S. Navy:
A certification is not intended to be the introductory training tool for an inexperienced and untrained individual.....a certification is intended to attest that the individual has already attained the requisite training and experience and has proven it with an industry-recognized standard (certification exam).