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FACILITY MANAGEMENT INDIA
2009 - 2010
By Yogesh Kende
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Meaning of Mall
A lage! o"#en en$losed sho%%&ng$o'%le( $on#a&n&ng )a&o*s s#oes!+*s&nesses! and es#a*an#s *s*allya$$ess&+le +y $o''on %assage,ays
A s#ee# l&ned ,h sho%s and $losed
#o )eh&$les
A shady %*+l&$ ,al. o %o'enade
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South China Mall
Location:Dongg*an!Ch&naYear Opened:200/Gross Leasable Area:1 '&ll&on
s*ae "ee#
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Golden 3eso*$es 4ho%%&ngMall
Be&5&ng! Ch&na
Yea 6%ened72008Goss Leasa+leAea7 '&ll&on
s*ae 8
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4M Mall o" As&a
Lo$a#&on7:asay Cy!:h&l&%%&nesYea6%ened7200
GossLeasa+leAea7 82'&ll&ons*ae "ee
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;es# Ed'on#on Mall
Lo$a#&on7Ed'on#on!Al+e#a! CanadaYea 6%ened719
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K&ng o" :*ss&a Mall
Lo$a#&on7
:h&ladel%h&a!:ennsyl)an&a!=4AYea 6%ened7 192Goss Leasa+leAea7 2< '&ll&ons*ae "ee#
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Be5aya T&'es 4*ae
Lo$a#&on7 K*ala L*'%*! Malays&aYea 6%ened7 200/
Goss Leasa+le Aea7 8 '&ll&on
n&ng #he $a#egoy o"se)&$es oeed +ased on de'oga%h&$s!%sy$hoga%h&$s! &n$o'e le)els! $o'%e#&on &nne&gh+o&ng aeas and e(#ens&)e 'a.e# esea$h o" #he
$a#$h'en#
Fo e(a'%le! &" #he 'a.e# esea$h &nd&$a#es #ha# #hea)eage n*'+e o" ho*seholds l&)&ng &n a %a#&$*laaea +elongs #o #he *%%e '&ddle $lass!
An e(a'%le o" #h&s %a$#&$e $an +e seen &n #he*%$o'&ng 'alls 4ele$# Cy ;al. &n Sa)et *L%+sEmporio in ,asant -un.$
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Con#
(ositioning also refers to thelo$a#&on o" #he sho%%&ng 'all A goodlo$a#&on de>ned &n #e's o" "a$#os l&.e
ease o" a$$ess )&a oads! good )&s&+&ly!e#$ &s $ons&deed as one o" #he %&'e%ee*&ses "o a 'all Al#ho*gh o#hea$#&)&es s*$h as #ade@#enan# '&( $an+e e)&sed o ede>ned! #he lo$a#&one'a&ns >(ed! 'a.&ng an &'%ea#&)e
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(ositioning /ncludes:
a Lo$a#&on
+ Layo*#
$ Des&gn
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a Lo$a#&on
The 'a&n o+5e$#&)e o" any &nd*s#&al $on$en &s #o#ans"o' a, 'a#e&als &n#o end %od*$#s +y*#&l&?&ng all #he e*&ed eso*$es and se)&ng#he' #o #he $*s#o'es ee$#&)ely! e$&en#ly!e$ono'&$ally!and *&$.ly
Th&s &s %oss&+le ,hen #he %lan# &s o" #he &gh# s&?e!&gh# des&gn! and a# a %la$e ,hee all .&nds o"%od*$#&on e$ono'&es ae a)a&la+le
Fa$&ly Lo$a#&on and Layo*# %lay a .ey ole &nenhan$&ng #he %lan# e$&en$y and %od*$#&onee$#&)eness
The ,ay &n ,h&$h &n%*#s ae o+#a&ned and o*#%*#sae d&s#&+*#ed ae$#s #he lo$a#&on and layo*#de$&s&ons
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%actors /n0uencingLocation *ecisions:
Many "a$#os - $an +e $lass&>ed &n#o#hee
a Ma.e# 3ela#ed Fa$#os
+ Tang&+le o Cos# Fa$#os
$ In#ang&+le o J*ala#&)e Fa$#os
1g*a#&on o"De%a#'en#s! ;o.s#a#&ons! and E*&%'en# &n#he Con)es&on :o$ess
I# &s #he 4%a#&al Aange'en# o" :hys&$al
3eso*$es *sed #o Cea#e #he :od*$#
Ob.ective: To %o)&de a s'oo#h ,o.o, o"'a#e&al #ho*gh #he ,o.%la$e
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Criteria for a GoodLaout:
1 Ma(&'*' Fle(&+&ly2 Ma(&'*' Cood&na#&on
Ma(&'*' &s&+&ly
8 Ma(&'*' A$$ess&+&ly/ M&n&'*' D&s#an$e M&n&'*' andl&ng
M&n&'*' D&s$o'"o#
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1pes of Laouts:
Boadly! #hee ae Ty%es o" Layo*#s7
1:o$ess 6&en#ed Layo*#
2:od*$# 6&en#ed Layo*#
F&(ed :os&on Layo*#
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*eveloping Laouts:
1 Ma#he'a#&$al Models #o Analy?eand Con$e%#*al&?e
2 Co'%*#e Models #o A&)e a# aJ*&$. A%%o(&'a#&on
:hys&$al Models #o &s*al&?e
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2apanese Approaches toLaout:
a%anese C*l#*e En$o*agesTea',o.;hen an e*&%'en# +ea.s do,n! #hey
do no# ,a "o 'anage'en# o'a&n#enan$e %eo%le Ma&n &dea &s ,o. s&'%l&>$a#&on and$on#&n*o*s &'%o)e'en# a%anese
$hanged +o#h #he %hys&$al layo*# and'anage&al sys#e'They *se 3 sha%ed asse'+ly l&nes
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$ Des&gn7
O42EC1/,ES:
1o get the inputs 5material6 supplies6 etc' into throughand out of each facilit in the shortest timepracticable6 at acceptable cost
Des&gn deals ,h #he des&gn and aange'en# o" %hys&$alele'en#s o" an a$#&)y@s ela#ed #o #he 'an*"a$#*&ng&nd*s#y! ,hose da,&ng e%esen#s a %lan# layo*#
Des&gn analy?es! $on$e%#*al&?es! des&gns and &'%le'en#s
sys#e's "o #he %od*$#&on o" goods o se)&$es
Des&gn &s e%esen#ed as a oo %lan! o an aange'en# o"%hys&$al "a$&l&es e*&%'en#! land! +*&ld&ngs! *#&l&es! e#$
2gh#&ng sys#e'
P ACP L&"#s R Ele)a#oP ;a#e and F&e
:*'%sP Closed C&$*
Tele)&s&on 4ys#e'P A$$ess Con#ol
4ys#e'P e#&$al Ele)a#&on
4ys#e'sP ;a#e R F&e F&gh#&ng
:*'%s
P Ba$.*% :o,e 4*%%ly
P 4e$*yP Ele$#&$al R
Me$han&$alP DG R AC 6%ea#&onsP o*se Kee%&ngP 4anay R :l*'+&ngP :es# Con#olP Lands$a%&ngP 6$e 4*%%o# 4#aP ;a#e ES*en#
Tea#'en# :lan#Ma&n#enan$e
P :a.&ng AeaManage'en#
P J*aly Con#olP eal#h and F&e 4a"e#yP :e)en#&)e
Manage'en#P Enegy Manage'en#P el% Des.P endo Manage'en# R
:o$*e'en#sP Tende :o$ess&ngP In)en#oy Con#olP B*dge#&ng
P E*&%'en#sP C&)&l ,o.sP Ca%en#yP Masony ,o.P F*n*eP :a&n#&ngP To*+le
shoo#&ngP :o5e$# ;o.
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1
MALL MA
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O(E=A1/O< SCHE*3LE!escription of Timings !uration Remarks
Mall imings 4 AM 7 4 PM 12 $rs.
Cleaning ime 5 AM 7 4 AM & $rs.
Ma?or cleaning carried out before openingof Mall for customers+ in presence of
security staff.
:iesel :elivery " AM 7 4 AM 2 $rs.
scalator @ #ift /epairs 11 PM 7 " AM ; $rs.
scaators genera y re
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O u ba s aexample of a s*$$ess"*l 'all led +y
good "a$&ly 'anage'en#
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/norbit Mall in Mumbai
By K 3ahe5a Co% &s a good e(a'%le o""a$&ly 'anage'en# &n a 'all I# has#,o an$ho s#oes %la$ed a# #he #,o
$ones o" #he 'all Thee ae #heeen#y %o&n#s! one ea$h "o' #he #,oan$ho s#oes and ano#he en#y
d&e$#ly #o #he 'all a#&*' ;h #heeen#y %o&n#s! #a$ 'anage'en#,h&n #he 'all &s +e##e ogan&?ed
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Con#
The 'all also %o)&des a'%le %a.&ngs%a$e and s*%e&o &n"as#*$#*e'anage'en# The Ino+ Mall $o''ands
h&ghe en#al )al*es o" IN3 1/ %e s "#%e 'on#h $o'%aed ,h o#he 'alls &n#he no#h-,es#en s*+*+s o" M*'+a&,h a)eage en#al )al*es o" IN3 1/ %e
s "# %e 'on#h &n 8J0! &nd&$a#&ng Oss*$$ess s#oy The lo, )a$an$y a#es a#Ino+ Mall
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/ndian Scenario for Mall
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/ndian Scenario for MallManagement
lage Ind&an $onglo'ea#es s*$h as 3el&an$eInd*s#&es and Adya B&la Go*% ae $o''en$&ng#he& "oay &n#o e#a&l&ng a$oss Ind&a
C*en#ly! #hee ae )ey "e, des&gna#ed 'all
'anage'en# $o'%an&es &n Ind&a o,e)e! +&g e#a&l $ha&ns s*$h as F*#*e Go*% and
so'e lage de)elo%es ha)e se# *% #he& o,n 'all'anage'en# d&)&s&ons #ha# o%ea#e as #he&
s*+s&d&ay $o'%an&es 4o'e de)elo%es s*$h as DLF ha)e also e$en#lyen#eed &n#o $on#a$#*al aange'en#s ,he#a&les
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%uture trendsD The +*&ld&ng &nd*s#y &s e$ogn&?&ng #he +ene>#s o" an &n#ega#ed
Fa$&ly Manage'en# 4e)&$es and #he #ends ae7
E #he &n$eased a)a&la+&ly o" &nd*s#y s%e$&>$ so"#,ae %a$.ages#ha# $an %o)&de "o a ,&de ange o" FM e*&e'en#s
E da#a on asse#s s*$h as +*&ld&ngs and e*&%'en# &s +e&ng )&e,edas $o%oa#e &n"o'a#&on #ha# &s +es# 'anaged +y #he FM
de%a#'en#E &n$eas&ng &n#ees# &n ,e+ +ased a$$ess #o #he FM se)&$es "o
&'%o)ed a$$ess #o &n"o'a#&on +y #he FM s#a and o#hes &n #he
ogan&?a#&on
E 'oe e'%has&s on +*s&ness %o$ess e-eng&nee&ng and s#a#a&n&ng &n ode #o 'a(&'&?e #he *se and +ene>#s o" #he sys#e'
E "*#*e &n#e"a$es ,h +*&ld&ng a*#o'a#&on sys#e's &n ode #oa$h&e)e "*#he o%ea#&ng e$&en$&es
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/n /ndia6 retail is an
emerging mar)et havingimmense potential in
terms of opportunities$