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TOYOTA
SUPPLY CHAIN MANAGEMENT
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INTRODUCTION
Toyota Motor Corporation
Founded 1937
Founder Kiichiro Toyoda
Headquarters Toyota City, Japan;
Industry Automotive, Robotics Financialservices and Biotechnology
Products Economy/mainstream/luxury
vehicles
Revenue USD $203.26 billion (2009)
Employees 316,121
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SCM
Minimizing supply chain costs
while keeping
a reasonable service level
customer satisfaction
quality
on time delivery, etc.
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Objective
Right product
Right price
Right store
Right quantity
Right customer
Right time
Higher profit
The right
ProductHigher
ProfitsThe right
TimeThe right
CustomerThe right
QuantityThe right
StoreThe right
Price =++ ++ +
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TOYOTA SUPPLY CHAIN
OVERSEAS
NETWORK(EXIM)
PARTS/SERVICECENTERS
COMPONENTSSUPPLIER
GROUPRAW
MATERIALSUPPLIERS
WAREHOUSE
DISTRIBUTOR
ASSEMBLY PLANT
DEALER
CUSTOMER
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INTEGRATED SCM
RAWMATERIALSUPPLIER
S
1ST & 2NDTIRE
SUPPLIERS
MANUFACTURING PLANTS
WAREHOUS
E
DEALER
ENDCUSTOME
R
INTERNATIONAL
COLLABORATION
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SMOOTHER MATERIAL FLOW
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SUPPLIERS
Organized suppliers into functional tiers
First-tier suppliers: worked together in a product-development team
Second-tier: made individual parts Encouraged cooperation and communication among
first-tier suppliers
Cross- sharing of personnel through
Toyota sending personnel to suppliers to compensatefor greater workload
Toyota transferring senior managers to suppliers fortop positions
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SUPPLIERS
market price minus system, not supplier cost
plus system
Value analysis reduces costs
Production smoothing enables suppliers tomaintain a constant volume of business
Focus is on long-term relationships that
underscores cooperation, teamwork
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Procurement
Suppliers are the partners
Suppliers are the integral elements of Toyota
Located within 56 miles radius
Security to the suppliers for guaranteed order
gradual mutual improvement, rather than pricethrough bidding as a way to choose a supplier
Trained suppliers as per requirement
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Suppliers partnership hierarchy
Kaizen and learning
Joint improvement activities
Information sharing
Compatible capabilities
Control system
Interlocking structure
Mutual understanding and trust
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Managing suppliers
Suppliers are extensions of Toyota
Care and develop as own associates
Long term partnership
Tier structure : levels of responsibility
Strict cost target and timing
Integrated system (JIT)
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Purchasing challenges
Normal expectation : 3 to 4 % price reductionper year after model year launch
Meet best price with Toyota quality
Trim master goal : 30% price reduction for newvehicle launch
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Key to logistics performance
Packaging : mixed box size, small pallet size
Dedicated transportation service
Consistent daily route, period route revision
Good timing at all connection points
Order fluctuation allowance built into routecapacity plans
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Manufacturing
Toyota Production System
Best quality
Lowest cost
Shortest lead time
Best safety
High morale
Through shortening the production flow byeliminating the waste
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Manufacturing
Continuous improvement
JIT
People and teamwork
Jidoka quality (make problem visible)Waste reduction
Leveled production
Stable and standardize processVisual management
Kanban flow of correct information
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DISTRIBUTION
In Japan, Toyotas sales and marketing work is divided
into four distribution channels
Toyota (mostly high-end, large cars),
Toyopet (medium size),
Toyota Corolla(compact), and
Netz Toyota (compact).
Overall, Toyota offers about 60 car models, with eachchannel offering only 15-25 models.
The Toyota dealers as a whole have approximately5,000 outlets and 120,000 employees.
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DISTRIBUTION
This way, each dealer can develop deepknowledge of all models he has for sale, andcan make an effort to sell all car models
assigned to him, rather than only the few mostprofitable ones.
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DISTRIBUTION
Toyota applies the Toyota Way to manage
dealers, based on three basic principles:
Dealers are free to make independent
decisions, and Toyota can only help them toinvest in the right things to improve. Such astrategy motivates dealers to be moreproactive.
Both the dealers and Toyota must prosperjointly.
Competition is a means to improve.
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DISTRIBUTION
Toyota works with one distributor in eachcountry
Toyota markets cars in about 170 countries
through its overseas network consisting ofmore than 160 importers/distributors andnumerous dealers.
Overall, China is the highest-growth market.
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TOYOTA GROUPWORLDWIDE