206718637 a-study-on-quality-of-work-life-of-employees

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ENGINEERING COLLEGE(Affiliated to Anna University Chennai)

Komarapalayam – 637 303

MASTER OF BUSINESS ADMINISTRATIONMASTER OF BUSINESS ADMINISTRATION

SUMMER PROJECT REPORTSUMMER PROJECT REPORT

“A STUDY ON QUALITY OF WORK LIFE OF EMPLOYEES WITH SPECIAL REFERENCE TO NADUKKARA AGR0 PROCESSINGCOMPANY

LTD”

https://www.homeworkping.com/


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Name : JIJO SEBASTIAN

Register No. : 730911631022

DEPARTMENT OF MANAGEMENT STUDIESDEPARTMENT OF MANAGEMENT STUDIES

ENGINEERING COLLEGE

JUNE 2012JUNE 2012

ENGINEERING COLLEGE(Affiliated to Anna University Chennai)

Komarapalayam – 637 303

DEPARTMENT OF MANAGEMENT STUDIES DEPARTMENT OF MANAGEMENT STUDIES

BONAFIDE CERTIFICATEBONAFIDE CERTIFICATE

This is to certify that the project entitled to “A STUDY ON QUALITY OF WORK

LIFE OF EMPLOYEES WITH SPECIAL REFERENCE TO NADUKKARA

AGR0 PROCESSINGCOMPANY LTD”, is a bonafied record of work done by

Mr.JIJO SEBATIAN (Reg.No.730911631022) submitted in partial fulfillment of

the requirements for the degree of MASTER OF BUSINESS ADMINISTRATION

of Anna University, Chennai.

2

Staff in-charge Head of the Department

Submitted for the University Viva held on …………..

INTERNAL EXAMINER EXTERNAL EXAMINER

DECLARATION

I here declare that this project entitled “A STUDY ON QUALITY OF

WORK LIFE OF EMPLOYEES WITH SPECIAL REFERENCE TO

NADUKKARA AGR0 PROCESSINGCOMPANY LTD”, submitted to Anna

University in partial fulfilment of the requirements for the award of the degree of

MASTER OF BUSINESS ADMINISTRATION is a record of original work done by

me during my period of study at EXCEL ENGINEERING COLLEGE,

PALLAKAPALAYAM. Under the guidance of Ms. Sumathy Vasudevan ,Associate

Professor Excel Business School

3

Place: Pallakapalayam JIJOSEBASTAINDate:

(Reg.No:730911631022)

ACKNOWLEDGEMENT

I am deeply indebted to almighty God for being with me always and also in

the completion of this summer project work..

I express my sincere gratitude to Dr. RAMADOSS, PRICIPAL, EXCEL

ENGINEERING COLLEGE, Dr.NAGENDRAN Director Excel Business School,

Dr.A MAHADEVAN, HOD, Department of Management Studies and

Ms .M.SUMATHI, Asst. Professor, Department of Management Studies and her

valuable guidance and helping during the course of my work. I thank to all other

faculty members of the Department, for their encouragement throughout this summer

project work.

I wish to convey my special thanks to Mr.SENITH S

Administrator ,Nadukkara Agr0 Processing company Ltd, for granting me permission

to carry out this project.

I extent my sincere thanks to the manager Mr. M.K Suthan For his co-

operation in furnishing the required information and details for the study.

4

I indebted to my parents for making this effort possible. And I thank my

friends and all others who have helped me to successfully complete this summer

project.

Place:Pallakapalayam NAME: JIJO SEBASTIAN

Date: REG NO:730911631022

Sl. No Content Page. No

List of Table

List of Chart

I

Introduction

Need for the Study

Objective

Limitations

5

II Company profile

IIIResearch Methodology

Research Design

IV Interpretation and Data Analysis

V Findings,Suggetions and Conclusions

TABLE.NO TITLES PAGE.NO

1 AGE GROUP OF EMPLOYEES

2 SEX GROUP OF EMPLOYEES

3EDUCATIONAL QUALIFICATIONS OF EMPLOYEES

4SALARY OF THE EMPLOYEES

5YEARS OF SERVICE OF THE EMPLOYEES

6JOB SATISFACTION OF EMPLOYEES

7SATISFACTION OF RECREATION FACILITY OF EMPLOYEES

8MOTIVATION IN THE ORGANIZATION OF THE EMPLOYEES

9 EMPLOYEES RELATIONSHIP WITH SUPERIOR

10 EMPLOYEES RELATIONSHIP WITH CO-WORKERS

11 REASONABLE INCENTIVES OF EMPLOYEES

12 GRIEVANCE PROCEDURE ABOUT THE EMPLOYEES

6

13 EMPLOYEES COMMUNICATION WITH SUPERIORS

14MANAGEMENT FEEDBACK REGARDING PERFORMANCE OF EMPLOYEES

15 EMPLOYEES FREEDOM AND AUTONOMY

16 EMPLOYEES FIRST AID AND MEDICAL FACILITIES

17 EMPLOYEES PSYCHOLOGICAL FEELINGS

18EMPLOYEES SATISFACTION ABOUT SAFTY MEASURES

19 LEAVE FACILITIES OF EMPLOYEES

20 SATISFACTION ABOUT AVAILABILITY OF VENTILATION AND LIGHTING

CHART.NO TITLES PAGE.NO

1 AGE GROUP OF EMPLOYEES

2 SEX GROUP OF EMPLOYEES

3 EDUCATIONAL QUALIFICATIONS OF EMPLOYEES

4 SALARY OF THE EMPLOYEES

5 YEARS OF SERVICE OF THE EMPLOYEES

6 JOB SATISFACTION OF EMPLOYEES

7 SATISFACTION OF RECREATION FACILITY OF EMPLOYEES

8 MOTIVATION IN THE ORGANIZATION OF THE EMPLOYEES

9 EMPLOYEES RELATIONSHIP WITH SUPERIOR

10 EMPLOYEES RELATIONSHIP WITH CO-WORKERS

11 REASONABLE INCENTIVES OF EMPLOYEES

7

12 GRIEVANCE PROCEDURE ABOUT THE EMPLOYEES

13 EMPLOYEES COMMUNICATION WITH SUPERIORS

14 MANAGEMENT FEEDBACK REGARDING PERFORMANCE OF EMPLOYEES

15 EMPLOYEES FREEDOM AND AUTONOMY

16 EMPLOYEES FIRST AID AND MEDICAL FACILITIES

17 EMPLOYEES PSYCHOLOGICAL FEELINGS

18 EMPLOYEES SATISFACTION ABOUT SAFTY MEASURES

19 LEAVE FACILITIES OF EMPLOYEES

20 SATISFACTION ABOUT AVAILABILITY OF VENTILATION AND LIGHTING

CHAPTER I

QUALITY OF WORK LIFE

INTRODUCTION

Quality of work life refers to the favorableness (or) un favorableness of a job

environment for people. The basic purpose is to developed jobs that are excellent for

people a well as for production. Quality of work life is large step for forward from the

traditional job design of scientific management which focused mostly on

specialization and efficiency for the performance of narrow tasks. The major

indicators of quality of work life are job involvement, job satisfaction and

productivity.

DEFINITION

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Quality of work life is the degree to which work-in an organization contributes

to material and psychological well being of its members – HARRISON

SCOPE OF QUALITY OF WORK LIFE

Work plays a central role in the life of the workers engaged in a productive

organization. It has an improvement impact on

1) Shaping his personality.

2) Determining his performance.

3) Commitment of follow employees.

4) Commitment to the organization and the society.

NEED FOR THE STUDY

The most significant resources of an organization are human resources,

without it the organization cannot function. In fact, challenges, opportunity and also

the frustration of creating and managing organization very often originate from the

people relate problems that arise within them. People related problems often steam

from the mistaken belief that people are alike, that they may be treated identically.

There would be a lot of variability in psychological features, which demand attention.

The present study on QUALITY OF WORK LIFE OF EMPLOYEES WITH

SPECIAL REFERENCE TO NADUKKARA AGR0 PROCESSINGCOMPANY

LTD. aims to know how for the employees has a comfortable and enjoyable work life.

There are so many factors determining the quality of work life. The present day

employees are much concerned about wage, compensation, challenging job, job

security, freedom and autonomy participation in decision making, level of

environment and commitment to assess the “Level of Quality of Work Life”.

9

OBJECTIVES OF THE STUDY

Primary objectives

To find out the quality of work life of employees Nadukkara Agr0

Processing company Ltd ,Muvattupuzha .Eranakulam (Dist) Kerala

To study the attitude of employees towards various welfare measures

provided in the unit under study.

To find out employee problems and offer suitable suggestions on the basis

of the findings.

Secondary objectives

To identify measures to overcome these drawbacks.

To know the real situation of the employees.

To collect employees opinion about this matter.

10

LIMITATIONS

1. The purpose from the sample not reveals the accurate facts.

2. Lack of respondents interest in answering the questions, and also might not

have revealed true information.

3. Even though the researcher created a report respondent, some of them doubted

that the researcher has been send on behalf of the management and so they

were reluctant.

4. Unavailable of enough time.

CHAPTER II

PROFILE OF THE COMPANY

EXECUTIVE SUMMARY

This study was carried out at Nadukkara Agro Processing Company Ltd

in the month of july 2012 to August 2012. This report is an outcome of a study

undertaken in NAPCL on the topic "A STUDY ON QUQLITY OF WORK

LIFE OF EMPLOYEES WITH SPECIAL REFERENCE TO NADUKKARA

AGR0 PROCESSINGCOMPANY LTD”.

Various kinds of ratios and income statement are being used for the

analysis of current assets and current liabilities. Primary and secondary data

used for the purpose supported by the above mentioned tools paved a direction

for the study; primary data are collected through direct interview, secondary

data are collected through financial statements.

11

The enterprises are organized to achieve economic and social

development on the basis of accounts maintained by the organizations; an

attempt is made in this project report to analyze the current assets and current

liabilities. The basic objective of this study is to analyze the efficiency of the

firm like liquidity position, profitability, solvency, assessment of turnover, and

operational efficiency of company between the profit and loss making periods

1. INDUSTRY PROFILE

WORLD SCENARIO

In 1995, world imports in fruit juices and concentrates reached $

5,748 million, having fluctuated heavily in recent years, though it should be

noted that world trade has increased very considerably over the last two

decades. By far the largest share of world trade in fruit juices consists of citrus

juices (mainly orange) and temperate-zone fruit juices, e.g. apple juice, where

as tropical fruit juices and concentrates accounted for the balance (about 5%).

These figures do not include trade in pulp/puree. Pineapple juice (mainly

concentrate) is by far the most important tropical fruit juice. In 1995, world

imports amounted to $ 280 million, while they fluctuated enormously since

1990 and peaked at $ 383 million in 1991. The fluctuations were caused by

great variations in supply rather than demand factors, though there has been a

considerable increase in world trade in pineapple juice over the last decade.

Imports into the five largest markets, i.e. the United States, the Netherlands,

Italy, France and Spain, amounted to $ 191 million in 1995 or 68% of world

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imports. The three largest producers of pineapple juice/concentrate, Thailand,

the Philippines and Kenya, together account for over half of total world

exports. Other important suppliers are Indonesia, Costa Rica, the United States

and South Africa. Again it should be noted that world trade includes a very

large amount of re-exports (mainly from the Netherlands). With the exception

of pineapple, there are no reliable statistics on world trade in tropical fruit

juices, concentrates and pulp/puree. However, based on information from trade

sources and fragments of trade statistics, annual world trade in these products

(excluding pineapple) can be estimated in the range of 175,000 to 200,000 tons

in single strength equivalent, valued at between $175 and $225 million. The

three most important tropical fruits, apart from pineapple, are banana, passion

fruit and mango. The major markets are the European Union and the United

States. Though world trade in fruit juices (tropical and non-tropical) has

fluctuated considerably, in value terms, during recent years, most major

markets have increased in volume terms during the same period. In general, the

world market for fruit juices is expected to show further growth in the future,

inter alia, because of a low per capita consumption in many markets and a

growing health consciousness in most markets. Considering more specifically

tropical fruit juices, concentrates and pulp/puree, traders generally expect sales

of these products to grow at least at the same rate as the juice market as a

whole, and in some cases even more. Again the fruit juice business and related

food industries are expected to benefit from the general interest in tropical fruit,

including fresh produce, in most markets .The major markets in the European

Union and the United States are expected to remain the most important outlets

for tropical fruit juices, concentrates and pulp/puree, whereas, for example,

Japan and the Republic of Korea are less interesting markets for this product

group. On the other hand there is a growing market in Singapore and some

other markets in Asia and Latin America, including some of the traditional

exporting countries.

13

INDIAN SCENARIO

Traditionally, the Indian life style has a predilection for fresh fruits and

vegetables or those processed at home. There is a sea change. People, are now

increasingly going in for fresh fruit vending from kiosk fountains, which

produce instant juices from fresh fruits in the presence of the consumer. It

could be due to the non-availability of hygienically produced and well-

preserved products with the use of preservatives. That is why some of the real

but branded fruit juices launched in the late 1980s and early 1990s did not

succeed.

There has been a steady rise in the capacity, production and capacity

utilization in the fruit processing units. The processing capacity had gone up

from 0.9 tonnes in 1990-91 to 2.1 tonnes in 1999-00. The capacity utilization

improved from 31% to 47%, with the production in 1999-00 estimated to have

increased to 980,000 tonnes. The official reports do not show any substantial

increase in total output although branded drinks do show a healthy

improvement. There is no general acceptance of the product forms in the fruit

14

drinks market. The consumer is basically concerned that it is a fruit juice and

not a synthetically constituted product. Accordingly, the first segmentation is

between real fruit drinks and synthetic drinks. The former are based on natural

fruit pulp or juice. The others are synthetic products containing fruit flavors.

Among the fruit juice beverages are fruit juices (Pepsi's Tropicana), nectars

(Dauber's Real) and fruit drinks (Frooti and Slice). All these are real,

reconstituted from fruit pulps or concentrates. The leading fruit juice brands

include Real, Onjus, Tropicana, Frooti, Jumpin. The fruit drinks are mainly

based on oranges, mangoes, pineapples, grapes, apples, guava and tomato.

They only differ in pulp content: the juices have over 85%, nectars (20% to

85%) and fruit drinks (less than 20%)

The branded fruit juices market inclusive of nectars is placed at about Rs

10 bn. The pure fruit juices are the preferred drink among the fruit drinks. This

segment is growing at around 10% annually. The market for fruit juices is

expected to grow to Rs. 7.50 bn by end 2009-10 from nearly Rs. 4.75 bn

presently, per capita of juices in India is very low. It is estimated at a fraction

of a litre - 20 ml. China has attained a consumption level of 1500 ml. The

consumption in India is basically an urban phenomenon. Nonetheless, it is

gaining slow but steady penetration into the rural areas.

The early development of juice processing was led by co-operatives and

other processors in the fruit-rich states of Himachal Pradesh and Punjab. The

canned juice segment covered brands like NAFED, Noga, Midland, Gold Coin

and Druk. These were fruit juices or nectars - not drinks. These did not make a

mark in the market for whatever reasons: high price, unattractive packaging,

and lack of right promotion program. A bulk of juice consumption came from

institutional commercial buyers. There was a sizeable export of mango pulp. It

is now getting into the retail marketing basically as a fun food, often as a

substitute for aerated and cola drinks.

15

In the area of packaging, Tetra-Pak India, a part of the $ 10 bn Tetra

Laval group, has become the major source of brick cartons amenable to aseptic

packaging and imparting long product shelf life to the foods. Tins, nonetheless

still continue to be in the market in family size packings. A perceptible change

came in 1996 with the introduction of Real juice in aseptic cartons from Dabur

Foods. Packaged in tabletop packs from Elopak, Norway, the juices were

claimed to have a six-month shelf life. Real fruit juice is the first brand in Asia

to use the latest Spin Technology developed by TetraPack. It is available in five

flavours - orange, mango, pineapple, mixed fruit and tomato. It also plans to

export Real to South East Asia, Bangladesh and Sri Lanka.

EnkayTexofood Industries entered the market with what is claimed as

100% natural orange juice in India with Onjus brand. Enkay happens to be the

largest Indian exporter of fruit juices, pulp and concentrates to Europe and

North America, with clients such as Unilever, Coke, Pepsi and Nestle.

The company's plants near Vapi in Gujarat have been producing daily

80,000 packs of 250 ml and 70,000 packs of one litre of Onjus. By the end of

1999, Onjus had captured at a point of time third of the juice market.

Until the advent of Tropicana, Real remained a premium product. Dabur

Foods marketing strategy paid off until Onjus was sold at almost half the Real's

price and claimed to be a 100% natural drink. Tropicana Product, a division of

PepsiCo, entered the Indian market. For the Indian markets, Tropicana

developed a sweeter blend of orange and white grape. Tropicana was planning

to enhance its market share in the fruit juice market and to increase its turnover

to Rs 1000 mn by 2002-03. PepsiCo International is planning to make India a

regional sourcing hub for fruit juice concentrates and pulp. Pepsi Foods is

already exporting nearly 20,000 tonnes of mango pulp and concentrate mainly

to West Asia and Europe. It has launched a new mango juice and was to

introduce guava and litchi variants.

16

The segment has been witnessing some feverish developments. Pepsi

was exploring the launch of a new brand in the segment the first international

juice brand in the category launched in India. It had already decided to launch

other flavours of Maaza and beverages like iced tea and coffee. It is planning to

repack its five-flavour offering for the Indian consumer. The company stopped

the production of the 250 ml pack. The new flavour - sweet orange - was being

targeted at customers who were not used to the regular orange flavoured juice,

which Tropicana sells worldwide. While Tropicana came up with mixed fruits,

Pepsi ventured into slice mango juice in Tetrapak along Tropicana. Tropicana

also explored the possibility of local production of juices from mango. It

planned to source raw processed fruits, such as apples from Himachal Pradesh,

grapes from Sholapur and tomatoes from Punjab.

COMPANY PROFILE

Nadukkara Agro processing Company has been promoted by the Kerala

Horticulture Development Programme (KHDP), Under the Kerala Horticulture

Development Programme, a modern fruit processing factory for the

commercial processing of pineapple, mango and other fruits was established in

the heart of Kerala's Pineapple growing area Nadukkara, near Muvattupuzha in

the year 2000 at a cost of Rs.21.5 cores. NAPCL was established as a public

limited company with 582 farmers holding 70% share and the Government of

Kerala 30% share. The plant has a state of the art technology and the latest

equipment because of the support from the European Union during the initial

period. The factory has aseptic packaging as well as canning units. NAPCL has

ISO 9002/HACCP certifications and its own brand of pineapple juice called

"JIVE" and can process 70 t of pineapple per day. The company initially

produced 200 ml Jive tetra-pack, 256 kg dump bag juice concentrate, besides

ginger candy. Today, company markets seven different types of natural cool

17

drinks under Jive brand without using any preservatives. They have become

very popular as 'the drinks of nature'. The Jive plant has a production capacity

of 6000 packs/hour. The company has been worked in 24 hours *365 days in a

year.

Capacity utilization is much more efficient as the factory also processes

mangoes during off-season of pineapple. NAPCL also provides for contract

processing to other processors in the private sector. The company procures

pineapple from the market when the price goes below a threshold level so as to

maintain a reasonably good market price. The company has 92 employees and

provides employment to another 150 indirectly. NAPCL organizes trainings

and seminars for farmers for the popularization of pineapple and promotes

MD2 pineapple variety for cultivation to meet the challenges of global

competition in the WTO regime. The company has also taken initiative for

getting GI indication registered for Vazhakulam Pineapple. NAPCL has

recently commissioned an 'integrated pack home for export of fresh pineapple'

with facility for pre-cooling, packing, branding and certificate labeling having a

capacity of 700 t/day at a cost of Rs.3.7 crores fully funded by APEDA. It has

recorded a growth rate of 500% during the last 5 years. NAPCL has supply of

fresh pineapples comes mainly from the TARGETED FARMERS (The 70%

shareholders of the company) within the surrounding 21 ‘panchayath’ of the

company. The company provides consultation on crop planning and farming

methods to the farmers. So the farmers can using latest methodologies in

farming. The company's agriculture experts visit the farmers to give proper

guidance. This ensures that the farmers are able to supply the factory with

exactly the correct crop of top quality on a consistent basis. NAPCL also offers

price; guarantees, which also allows it to ensure stability of supply.

Nadukkara Agro Processing Company Ltd. is committed to manufacture

products of best quality which stands upto any international quality norms. The

Company gives prime emphasis in linking the farmers on one hand and

consumers on the other hand in a process that benefits both. The farmers get the

18

most remunerative price while consumers get the fresh as well as the best

product at reasonable rates. Modern crop management, the use of high quality

planting material, scientific farming methods and post harvest techniques are

encouraged and supported by the Company to ensure fruits that give the best of

taste and goodness. We take care of each step from the selection of raw

material to the finished products.

As the factory is situated in an area that produces an abundance of

premium quality horticulture products, the fruit procured for processing are of

the best ever processed. The company produced by selected farmers from the

best quality suckers and managed with care from planting to harvest, the

produce is plucked at the perfect moment for processing. The processing plant

therefore handles the finest fruits and produce international standard

concentrate, RTS and candies. The companies' plant gives prime importance to

quality checks at every level of production.

THE BRAND

Nadukkara Agro Processing company can produces different fruit

juices and the brand name is called “JIVE”. The jive range products owes their

existence to the farmers of Vazhakulam, Kerala.

Vazhakulam can be called the pineapple capital of Kerala and even of

India. This area is known for its extensive cultivation of pineapple. Pineapple

cultivation is one of the main sources of cash to the farmers of vazhakulam.

Jive is the outcome of a project promoted by the Kerala Horticulture

development programmed (KHDP), a venture of the European Union and the

government of Kerala. KHDP aims to promote the growth of high quality

horticulture and also provide substantial direct benefits to the fanners. It has set

up a factory for processing Pineapple, Mango, Papaya, and other tropical foods.

NAPCL is member of SGF, an organization of fruit juice manufactures

fromthe European community. The farmers registered with the company

19

supplies it with fresh fruits. The fruits are taken care at every stage in their

growth and are processed and packed using hygienic and high tech methods.

The company offers price guarantee to ensure stability of supply.

The companies at three product line;

concentrate line

The factory can process 3.5 tons/hour input of pineapple and concentrate

to normally 60% Bx using a single stage scrapped surface vacuum

concentrator. The finished product is aseptically packed in 220 Liter bag-in-

drum, targeting mainly for exports. Mango is processed at the rate 2 tones/hour

input and concentrated to 28%Bx during the mango season.

RTS

The RTS line employs a tetra pack TBA/9 machine with an output of 6000

cartons/hour of 250 ml size. Cartons are automatically packed 27 to a tray and

shrink wrapped.

Candied fruit

Tropical fruits like pineapple, papaya, mango, banana, jack fruit can be candied

using the ‘kandimat’ technology resulting high quality candy, the capacity is

1200 kgs/batch.

Nadukkara Agro Processing Company has been entrusted as Nodal agency by

State Horticulture Mission (SHM) schemes-area expansion of organic

pineapple cultivation and vermin compost nit constructions in 21 panchayaths

in the Districts of Ernakulam and Idukki. These 21 panchayaths come under the

command area development of NAPC and SHM gave a subsidy of Rs. 25000/-

per hactre for doing organic cultivation and Rs.30000/-for a vermin compost

20

unit of dimension 20 m*1.5m*0.7m*. NAPC was given a target of 100 Ha

cultivation and 100 vermin compost units.

2B. NATURE OF THE BUSINESS CARRIED

NAPCL is one of the biggest fruit juice company in Kerala. Nadukkara

Agro Processing Company as a manufacturer, exporter, and supplier of

different fruit juices and candies. The company has been supplied candies in

domestic market and fruit juices mainly supplied in domestic and international

market. The company can exported fruit juices in different European countries.

The company mainly produced the juice on pineapple and in the off season of

pineapple they have produced in juices in mangos. The company is produced

candies in pineapple, ginger, papaya. The candies packed in plastic tubs of

lOOgms and 75gms. The candies life period is 1 year. The company can also

produced in orange and apple juice and ginger syrup.

2C. Vision

To be the ultimate authority and provide of excellent quality technology

products and services in the customers.

Mission

To be an integrated model for the production of fruit products of

international quality and achieve best value addition for the benefit of the

fanners.

QUALITY POLICY

Nadukkara Agro Processing Company Limited is committed to

manufacture products of best quality which stands up to any international

quality norms. The Company gives prime emphasis in linking the farmers on

one hand and consumers on the other hand in a process that benefits both. The

21

farmers get the most remunerative price while consumers get the fresh as well

as the best product at reasonable rates. Modern crop management, the use of

high quality planting material, scientific farming methods and post-harvest

techniques are encouraged and supported by the Company to ensure fruits that

give the best of taste and goodness. The company take care of each step from

the selection of raw material to the finished product.

2D. PRODUCTS OF NAPCL

The company's business is broadly classified in to three categories

a, Fruit juice concentrate/pulp

b, Ready-to-serve juice/drink(RTS)

c, Fruit candies

a, Fruit juice concentrate/pulp Pineapple and mango juice concentrate

For institutional supplies, Pineapple and Mango juice concentrates as well as

pulps are packed in 200 liter aseptic bag in drum. The product has a shelf life of

1 year at ambient storage conditions. Extended shelf life up to 18 months is

available when stored at temperature below 5C.

b, Ready-to-serve juice/drink(RTS)

22

The product under this business category are as follows: Jive

Punch(200 ml Mixed fruit Drink)

The product contains mango and pineapple fruits without any

preservative or artificial colouring agent. It is packed in tetrapak slim packing

format and can be used anywhere anytime as a natural and nutritious thirst

quencher. Shelf life is 6 months at ambient storage conditions.

Jive Joozy(200 ml mango Drink

Mango Joozy is a Mango Drink made from delicious mangoes in South

India tasting deliciously natural. This drink is an ideal refreshner and nutritious

beverage without any preservative or colouring agent. Packed in tetrapak slim

packing format, It shelf life of 6 months at ambient storage conditions.

Jive Fundo(200 ml pineapple Drink)

The product contains pineapple pulp with added fruit flavor for direct

consumption by the consumers. The product is packed in tetrapak which gives

convenience for using it anywhere, anytime. The shelf life of the product is 6

months.

Jive Fundo Orange(200 ml Orange Drink

This product contains Orange concentrate with added fruit flavor for

direct consumption of consumers. The product is packed in tetrapak which

gives convenience for using it anywhere,anytime. The shelf life of the product

is 6 months.

Jive Fundo Apple(200 ml APPLE Drink)

23

Jive Fundo Apple is a apple drink made from delicious apples varieties

of Kashmir region. Fundo Apple is an ideal thirst quencher which imparts term

Natural Freshness in Every Drop.The shelf life of the product is 6 months.

Jive Ginger syrup(500 ml PET Bottles)

The product contains ginger concentrate and sugar syrup with added

preservative. The product has to be mixed 1 part of ginger syrup with 4 part of

chilled water or soda to make a refreshing drink of ginger drink. One Bottle of

JIVE Ginger Syrup can make nearly 18 glass of ginger drink. The product has a

shelf life of 1 year.

c, Fruit candies

Jive pineapple/ginger/papaya candies

This product contains candied pineapple/ginger/papaya packed in an attractive plastic tube and sachets of 100 gms and 75 gms. The product is targeted at consumers to consume candied fruits as snacks. The product contains de-hydraed without any colour, flavor and preservatives. The shelf life of the product is 1 year.

AREA OF OPERATION

The company area of operation regional level and international level.

The company's products can be supplied on different Indian states and in

international level they supplied products mainly in European countries and

Asian countries. In international level the company mainly focused on

European Union markets. In regional level they supplied products in Kerala

states and other Indian states.

OWNERSHIP PATTERN

24

Nadukkara Agro Processing Company established as a public limited

company. The company 70% share held by farmers and balance 30% share

held in government of Kerala.

COMPETITORS INFORMATION

The major competitors of NAPCL are Frooti

Frooti

Frooti is the major competitor of 'JIVE' in India and around the world. Frooti,

or Mango Frooti, as it is popularly called, is the largest-selling mango drink in

India. It is the flagship product of and the most successful drink offered by

Parle Agro India Pvt. Ltd. Frooti was launched in 1985 in TetraPak packages. It

is also now available in PET bottles and rectangular shaped packs. Frooti is

exported to the U.S.A., Canada, U.K., U.A.E., Saudi Arabia, Malaysia,

Maldives, Singapore, Thailand, New Zealand, Australia, Mozambique, Ghana,

Malawi, Zambia, Nigeria, Tanzania, Japan, Ireland, etc.

Appy fizz

Appy Fizz is a product by Parle Agro, introduced in India in 2005. Appy

Fizz consists of carbonated apple juice, and is used as the basis for cocktails

and is a popular drink with the youth. After the success of Appy which was

clean apple juice, Parle launched its sequel product as Grappo Fizz, which is a

carbonated grape juice.

Miruna

Balan Natural Food (p) Limited presents Miruna. The company was

situated in Bangalore, Karnataka. The company have been supplied fresh juices

from India, East countries and Europe, Miruna Juice drinks have all the

25

freshness of natural fruits and are healthy, refreshing and energising. A good

supplement during breakfast or after any tiring work, Miruna Juices recharge

the body instantly

Slice

Slice is a line of fruit-flavored soft drinks manufactured by PepsiCo and

introduced in 1984. Varieties of Slice have included apple, fruit punch, grape,

passion fruit, peach glaze, Mandarin orange, pineapple, strawberry, Cherry

Cola, “Red”, Cherry-Lime, and Dr Slice. Until 1994, the drink contained 10%

fruit juice. The company market as Asia, Europe and USA.

Maa

Maa is one of the most recognized fruit drink brands down south with a

strong presence in Tamil Nadu, Andhra Pradesh, Karnataka and Kerala. It was

acquired by FMCG major cavinkare private limited in February 2008 and after

that the brand has been given a new avatar with a trendy packaging and

existing advertisement.

Maaza

Maaza is a Coca-Cola fruit drink brand marketed in India and European

markets established in the year 1976. The Company produced most popular

drink being the mango verity, so much that over the year the maaza brand has

become synonymous with mango. Initially Coca-Cola also launched maaza

orange and pineapple variants. The main markets in maaza are North America,

United Arab Emirates,Asia and European Union.

INFRASTRUCTURAL FACILITY

1. Office

26

NAPCL situated in Nadukkara near Muvattupuzha.The company offices

is folly air conditioned, it should be very help full to the staffs. The company

office inside is very good neat.

2. Canteen

The company inside one canteen situated. It is very helpful to the

employees. And also the workers can get good food to the company

3. Furniture

The company very good and model tables and chairs in the office

4.Building

Company building is very attractive and shape. It is a 2 floor building.

The company inside good car parking facility is available and also high

security.

5.System

The company using very speed computer software in all departments.

The company every department are computerized

ACHIEVEMENTS

The Company has taken the ISO 9002:2000/HACCP Certification

during the year 2000

FUTURE GROWTH OF NAPCL

The product portfolio of the company is being expanded to range of new

products which includes Orange Drink, Apple Drink. Pineapple syrup, Candies

in sachet, Tender Coconut water in Tetrapack mango drink in PET bottles etc.

As a major diversification we have set up an integrated pack house for

fresh pineapple. This pack house is constructed following the international

27

norms and is expected to pave way to make a quantum jump in export of fresh

pineapple from Kerala. Rejects from the pack house could be used in the juice

factory and will help to increase capacity utilization of the juice concentration

plant. APDEA has provided 100% financial assistance for this pack house

costing Rs. 3871acks and is also arranging training for the pineapple farmers to

cultivate pineapple suitable for export. With the extended product portfolio the

company expects a quantum jump in the turn over with high returns and part of

the same be passed on to the registered farmers.

CHAPTER III

RESEARCH METHEDOLOGY

MEANING OF RESEARCH

Research in common parlance refers to a search for knowledge. Once can also

define research as a specific and systematic search for information on a specific topic.

In fact, research is an art of scientific investigation.

“A careful investigation or enquiry especially through search for new facts in any

branch of knowledge”-R.KOTHARI

“Systemized effort to again new knowledge” – REDMAN AND MORY

28

RESEARCH METHODS

Research methods may be understood as all those methods/ techniques that are

used for conduction of research. Research methods or techniques, thus, refer to the

methods the researchers use in performing research operations.

RESEARCH METODOLOGY

The various steps that are generally adopted by a researcher in studying his

research problem along with the logic behind them. It is necessary for the researcher

to know not only the research methods/techniques but also the methodology.

COLLECTING THE DATA

In dealing with any real life problem it is often found that data at hand are

inadequate, and hence, it becomes necessary to collect data that are appropriate. There

are several ways of collecting that appropriate data which differ considerably in

context of money, costs, time and other resources at the disposal of the researcher.

PRIMARY DATA

Primary data can be collected either through experiment or through survey. If

the researcher conducts an experiment, he observes some quantitative measurements,

or the data, with the help of which he examines the truth contained in his hypothesis.

SECONDARY DATA

Secondary data are those which have already been collected by someone else

and which have already been passed through the statistical process.

RESEARCH DESIGN

29

The task of defining the research problem is the preparation of the design of

the research project, popularly known as the “research design”. Decision regarding

what, where, how much, by what mean concerning an enquiry or a research study

constitute a research design. A research design is the arrangement of condition for

collection and analysis of data in a manner that aims to combine relevance the

research purpose with economy in procedure.

SAMPLE DESIGN

A sample design is a define plan for obtaining a sample form a given

population. It refers to the techniques or the procedure the researcher would adopt in

selecting item for the sample. Sample design may as well lay down the number of

item to be included in the sample i.e. the size of the sample. Sample design is

determined before are collected.

SIZE OF SAMPLE

Sample size refers to the number of item to be selected from the universe to

constitute a sample. The size of sample should neither be excessively large, nor too

small. It should be optimum. An optimum sample is one which fulfils the

requirements of efficiency, representativeness, reliability and flexibility.

RESEARCH DESIGN

SL.NO TITLE CONSUMER PREFERENCE

1 Type of research Descriptive

2 Source of information Primary & secondary

30

3 Method of design Questionnaires

4 Respondents 100

5 Method of sampling Simple random sampling

6 Tools of data collection Questionnaire and personal

interviews

7 Tools for data analysis and diagram

i. Bar

ii. Pie

iii. Cone

iv. Cylinder

CHAPTER IV

TABLE 4.1

AGE GROUP OF EMPLOYEES

SL.NO AGE NO.OF RESPONDENTS %OF

RESPONDENTS

1 20-30 5 5%

2 30-40 10 10%

3 40-50 50 50%

4 50&above 35 35%

31

TOTAL 100 100%

INTERPETATION

The above table shows that the respondents constitute 5% categorized under

the age group of 20-30 years, where as 10% of respondents are under the age group of

30-40 years, 50% of the respondents are under the age group of 40-50 years and

remaining 35% of the respondents are come under the age group of above 50 years.

CHART 4.1

AGE GROUP OF EMPLOYEES

TABLE 4.2

SEX GROUP OF EMPLOYEES

SL.NO SEX NO.OF RESPONDENTS %OF

RESPONDENTS

1 Male 68 68%

2 Female 32 32%

TOTAL 100 100%

32

INTERPRETATION

The above table shows that the sexes of respondents’ majority of the

respondents are male that is 68% and 32% of the respondents are under the female

category.

CHART 4.2

SEX GROUP OF EMPLOYEES

TABLE 4.3

EDUCATIONAL QUALIFICATIONS OF THE EMPLOYEES

SL.NO EDUCATIONAL

QUALIFICATIONS

NO.OF

RESPONDENTS

%OF

RESPONDENTS

1 UP to S.S.L.C 81 81%

2 HSC 14 14%

3 UG 5 5%

TOTAL 100 100%

33

INTERPRETATION

The table shows that the educational qualifications of respondents is nearly

81% of the respondents are come under the category UP to S.S.L.C, where as 14% of

the respondents are come under HSC, and remaining 5% of the respondents are come

under UG.

CHART 4.3

EDUCATIONAL QUALIFICATIONS OF EMPLOYEES

TABLE 4.4

SALARY OF THE EMPLOYEES

SL.NO SALARY NO.OF

RESPONDENTS

%OF

RESPONDENTS

1 Below 3000 10 10%

2 3000-5000 40 40%

3 Above 5000 50 50%

TOTAL 100 100%

34

INTERPRETATION

The above table shows that 10% of the respondents are receive salary of less

than R.s.3000 where as 40% of the respondents are receive a salary of R.s.3000-5000

and 50% of the respondents are get above 5000.

CHART 4.4

SALARY OF THE EMPLOYEES

TABLE 4.5

NO.OF YEARS SERVICE OF THE EMPLOYEES

SL.NO NO.OF YEARS

SERVICE

NO.OF

RESPONDENTS

%OF

RESPONDENTS

1 Below 5 years 8 8%

2 5-10 years 12 12%

3 10-15 years 32 32%

4 15 and above 48 48%

35

TOTAL 100 100%

INTERPRETATION

The above table shows that the years of service of employees. Here 48% of

respondents have high experience that is 15 and above years. While 32% of

respondents have working 10-15 years of service, 12% of respondents have working

5-10 years of service and 8% of the respondents are working less than 5 years of

service.

CHART 4.5

NO.OF YEARS SERVICE

TABLE 4.6

THE JOB SATISFACTION OF EMPLOYEES

SL.NO OPINION NO.OF

RESPONDENTS

%OF

RESPONDENTS

1 Agree 6 6%

2 Strongly agree 61 61%

3 Disagree 33 33%

TOTAL 100 100%

INTERPRETATION

36

The above table explained that 61% of the respondents are strongly agree with

their job satisfaction, where 6% of the respondents are agree with their job

satisfaction, 33% of the respondents are disagree their job satisfaction and no one can

strongly disagree their job satisfaction.

CHART 4.6

JOB SATISFACTION OF EMPLOYEES

TABLE 4.7

SATISFACTION OF RECREATION FACILITIES OF EMPLOYEES

SL.NO OPINION NO.OF RESPONDENTS %OF

RESPONDENTS

1 Agree 58 58%


3 Disagree 7 7%

4 Strongly disagree 2 2%

TOTAL 100 100%

37

INTERPRETATION

The above table analyzed that 58% of the respondents are agree with the recreation

facility, where as 33% of the respondents are strongly agree with recreation facility/

7% of respondents are disagree with the recreation facility, and 2% strongly disagree

with the recreation facility.

CHART 4.7

SATISFACTION OF RECREATION FACILITIES OF EMPLOYEES

TABLE 4.8

MOTIVATION IN THE ORGANIZATION OF EMPLOYEES

SL.NO OPINION NO.OF

RESPONDENTS

%OF

RESPONDENTS

1 Agree 54 54%


3 Disagree 15 15%


TOTAL 100 100%

38

INTERPRETATION

The above table shows that 54% of the respondents are agree that the

motivation in the organization is adequate, and 26% of the respondents are strongly

agree the motivation is adequate where as 15% of the respondents are disagree with

the motivation is in adequate and 5% of the respondents strongly disagree with the

motivation is adequate.

CHART 4.8

MOTIVATION IN THE ORGANIZATION OF EMPLOYEES

TABLE 4.9

EMPLOYEES RELATIONSHIP WITH SUPERIOR

SL.NO OPINION NO.OF RESPONDENTS %OF RESPONDENTS

1 Good 60 60%

2 Better 31 31%

3 Not good 9 9%

TOTAL 100 100%

INTERPRETATION

39

The above table shows that the majority 60% of the respondents maintained

good relationship with their superiors while 31% of the respondents maintained better

relationship with their superiors and 9% the respondents’ not good (bad) relationship

with their superior.

CHART 4.9

EMPLOYEES RELATIONSHIP WITH SUPERIOR

TABLE 4.10

EMPLOYEES RELATIONSHIP WITH CO-WORKERS

SL.NO OPTIONS NO.OF

RESPONDENTS

%OF

RESPONDENTS

1 Good 79 79%

2 Better 21 21%

3 Not good 0 0%

TOTAL 100 100%

40

INTERPRETATION

The above table shows that the majority 79% of the respondents maintained good

relationship with their co-workers while 21% of the respondents maintained better

relationship with their co-workers and there is no bad relationship with co-workers.

CHART 4.10

EMPLOYEES RELATIONSHIP WITH CO-WORKERS

TABLE 4.11

REASONABLE INCENTIVES OF EMPLOYEES

SL.NO OPTIONS NO.OF RESPONDENTS %OF

RESPONDENTS

1 Yes 75 75%

2 No 25 25%

TOTAL 100 100%

INTERPRETATION

41

The above table analyzed that 75% of respondents are provided with

reasonable incentives and 25% of respondents are provided with reasonable

incentives.

CHART 4.11

REASONABLE INCENTIVES OF EMPLOYEES

TABLE 4.12

GRIEVANCE PROCEDURE ABOUT THE EMPLOYEES

SL.NO OPTIONS NO.OF RESPONDENTS %OF RESPONDENTS

1 Agree 63 63%


3 Disagree 16 16%

4 Strongly

disagree

0 0%

TOTAL 100 100%

42

INTERPRETATION

The above table shows that 63% of respondents agree and 21% of respondents

strongly agree with the grievance procedure about the employees, where as 16% the

respondents disagree and no one can strongly disagree with the grievance procedure

about employees.

CHART 4.12

GRIEVANCE PROCEDURE ABOUT THE EMPLOYEES

TABLE 4.13

SUPERIORS GIVES AN OPPURTUNITY TO COMMUNICATE

EMPLOYEES IDEAS, COMPLAINTS OPINION DIRECTLY

SL.NO OPINION NO.OF RESPONDENTS %OF RESPONDENTS

1 Yes 65 65%

2 No 35 35%

TOTAL 100 100%

43

INTERPRETATION

The above table shows that majority 65% of the respondents are given

opportunities to communicate with superiors. While 35% of respondents are not given

opportunities to communicate with their superiors.

CHART 4.13

SUPERIORS GIVES AN OPPURTUNITY TO COMMUNICATE

EMPLOYEES IDEAS, COMPLAINTS OPINION DIRECTLY

TABLE 4.14

MANAGEMENT FEED BACK REGARDING PERFORMANCE OF

EMPLOYEES

SL.NO OPINION NO.OF

RESPONDENTS

%OF

RESPONDENTS

1 Yes 74 74%

2 No 26 26%

TOTAL 100 100%

44

INTERPRETATION

The above table shows that 74% of the respondents are getting a feedback

from the management regarding their performance and 26% of the respondents are not

getting feedback from the management regarding their performance.

CHART 4.14

MANAGEMENT FEED BACK REGARDING PERFORMANCE OF

EMPLOYEES

TABLE 4.15

EMPLOYEES FREEDOM AND AUTONOMY

SL.NO OPINION NO.OF

RESPONDENTS

%OF RESPONDENTS

1 Satisfied 25 25%

2 Highly satisfied 55 55%

3 Not satisfied 20 20%

TOTAL 100 100%

45

INTERPRETATION

The above table shows that 25% of the respondents are satisfied and 55% of

the respondents are highly satisfied with enough freedom and autonomy to do the job

where as 20% of the respondents are not satisfied with enough freedom and autonomy

to do the job.

CHART 4.15

EMPLOYEES FREEDOM AND AUTONOMY

TABLE 4.16

EMPLOYEES FIRST AID MEDICAL FACILITIES

SL.NO OPINION NO.OF RESPONDENTS %OF

RESPONDENTS

1 Yes 71 71%

2 No 29 29%

TOTAL 100 100%

INTERPRETATION

46

The above table shows that 71% of the respondents are getting first aid

medical facilities and 29% of the respondents are not getting first aid medical

facilities.

CHART 4.16

EMPLOYEES FIRST AID MEDICAL FACILITIES

TABLE 4.17

EMPLOYEES PSYCHOLOGICAL FEELINGS

SL.NO OPTIONS NO.OF RESPONDENTS %OF

RESPONDENTS

1 Agree 44 44%


3 Disagree 10 10%


TOTAL 100 100%

47

INTERPRETATION

The above table shows that 44% of the respondents are agree and 46% of the

respondents are Strongly agree with the work climate in their organization is more

suitable with their psychological feeling where as 10% of the respondents disagree

and no one can strongly disagree with the work climate in the organization is more

suitable with their psychological feelings.

CHART 4.17

EMPLOYEES PSYCHOLOGICAL FEELINGS

TABLE 4.18

EMPLOYEES SATISFACTION ABOUT SAFTY MEASURES

SL.NO OPINION NO.OF

RESPONDENTS

%OF

RESPONDENTS

1 Yes 78 78%

2 No 22 22%

TOTAL 100 100%

INTERPRETATION

48

The above table shows that the majority 78% of respondents are satisfied with

the measures provided by the company, where as 22% of the respondents are not

satisfied with safety measures provided by the company.

CHART 4.18

EMPLOYEES SATISFACTION ABOUT SAFTY MEASURES

TABLE 4.19

LEAVE FACILITIES OF EMPLOYEES

SL.NO OPTIONS NO.OF

RESPONDENTS

%OF RESPONDENTS

1 Yes 57 57%

2 No 43 43%

TOTAL 100 100%

49

INTERPRETATION

The above table shows that the leave facilities available to employees. It is

clear that 57% of the respondents said leave facility is available in their company 43%

of the respondents said that there is no leave facilities are available in their company.

CHART 4.19

LEAVE FACILITIES OF EMPLOYEES

TABLE 4.20

SATISFACTION ABOUT AVAILABILITY OF VENTILATION AND

LIGHTING

SL.NO OPTIONS NO.OF

RESPONDENTS

%OF RESPONDENTS

1 Yes 77 77%

2 No 23 23%

TOTAL 100 100%

50

INTERPRETATION

The above table shows that the 77% of the respondents are satisfied with the

ventilation and lighting in the organization where as 23% of the respondents are not

satisfied the ventilation and lighting in the organization.

CHART 4.20

SATISFACTION ABOUT AVAILABILITY OF VENTILATION AND

LIGHTING

CHAPTR V

FINDINGS

Majority 50% of employees are of age group between 40-50

Maximum number 68% of employees are male

Majority 60% of employees educational qualification is below SSLC

Majority 50% of employees service to the organization is >15years

Most of employees salary is above R.s.5000

Majority 48% of employees are agree with recreation facilities

Many of them agree that there is adequate motivation

51

Majority 58% of the employees are strongly agreed with the satisfaction of

their job

Majority 68% of employees have good relationship with superior

Majority 60% of employees having good relationship with co-workers

Nearly 79% of employees are provided with reasonable incentives

Majority 75% of the employees are with the grievance procedure

Majority 63% of the employees are getting feedback from the management

regarding their performance

Almost 65% of the employees are highly satisfied with freedom and autonomy

to do the job

Majority 74% of the employees are strongly agreed with availability of first

aid and medical facilities in time

Majority 55% of the employees are strongly agree with the climate in their

organization is more suitable with their psychological feelings

Many employees are satisfied with the leave facilities in organization

Majority 53% of the employees are satisfied with the safety measures provided

by the company

Majority 75% of the employees are satisfied with the ventilation and lighting

facility available in organization

SUGGESTIONS

Incentives are an important factor for motivating the employees. Both

financial and non-financial incentives induce the workers to perform their job better.

Incentives can also help the employees to help the employees to improve their

standard of living and workers commitment to the job will be increased the company

can take necessary steps to improve the incentive schemes to satisfy the employees to

improve their standard of living.

52

Sufficient leave facilities will help the employees to work efficiently. If the

provision of leave is not sufficient to the workers then it will lead to mental stress to

them. Leave facilities will help to improve the performance of the employees. The

company can extend the leaves facilities to satisfy the employees.

Feedback from the management regarding the performance of the employees

is very essential to increase the performance employees. The management should give

to the employees so as to make them to understand their importance in the company.

The company can give both positive and negative feedback to the employees to

improve themselves. It help to know their strength and weakness.

CONCLSION

Quality of work life is a driving force in an organization. If the employees are

provided with proper facilities and good working environment, it will definitely

increase the performance of employees.

From the above study it is clear that the quality of work life is good in

Nadukkara Agr0 Processingcompany Ltd The employees feel better within

organization and are loyal.

53

A STUDY ON QUALITY OF WORK LIFE OF EMPLOYEES WITH

SPECIAL REFERENCE TO NADUKKARA AGR0 PROCESSINGCOMPANY

LTD

QUESTIONNAIRE

1. Name :

2. Age

a) 20-30 Years c) 40-50 Years

b) 30-40 Years d) 50 and Above

54

3. Sex

a) Male b) Female

4. Educational qualification

a) UP to SSLC c) UG

b) HSC

5. Salary of the employees

a) Below Rs.3000 c) Rs.5000&Above

b) Rs.3000-5000

6. No. Of years service

a) Below 5 years of service c) 10-15 Years

b) 5-10 Years d) 15 & Above

7. Do you feel that job gives you more satisfaction?

a) Agree c) Disagree

b) Strongly agree d) Strongly disagree

8. Does the recreation facility is satisfactory?



9. Do you feel that the motivation in the organization is adequate?



10. Are you provided with adequate training facilities?

a) Yes b) No

11. Does the relationship with superior is cordial?

a) Good c) Not good

b) Better

12. Does the relationship with co-worker is cordial?

a) Good c) Not good

b) Better

13. Are you provided with reasonable incentives?

a) Yes b) No

14. Do you feel that the management adopts a systematic grievance redressed

procedure to settle the grievances?



55

15. Are you superiors give an opportunity to communicate your ideas,

complaints to them directly

a) Yes b) No

16. Do you feel that you are getting a feedback from the management

regarding their performance from time to time

a) Yes b) No

17. Is the management gives you enough freedom and autonomy to do the job?

a) Yes b) No

18. Is the first aid and medical facilities are available in time/



19. Is the climate in your organization more suitable with your psychological

feeling?



20. Are you satisfied with the safety measures in the organization?

a) Yes b) No

21. Have you provided with the reasonable & adequate leave facilities?

a) Yes b) No

22. Are you satisfied with the availability of ventilation and lighting, etc?

a) Yes b) No

23. Are you provided with transport facilities?

a) Yes b) No

BIBILOGRAPHY

1. Personal management, Himalaya Publishing house, Bombay 1980, edition-

1996. C.B.Mamoria

2. PM & Industrial Relations, sultan chand of company Ltd New Delhi. Edition-

1995. N.G.Nair, Latham Nair.

3. Research Methodology, Wiswa par Kashan, New Delhi, 1985-Edition2002.

C.R.Kothari

4. PM & Industrial Relations, sultan chand of company Ltd.Sons, New Delhi.

1978-Edition 1996. P.C.Thirupathi.

56

Website:

1. www.wikepedia. org

2. www.napcl.com

3. www.money.rediff.com

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