2020 Annual Meeting of Members...Peter Leukert Global CIO Steffen Roehn Expert VP Thierry Souche Group CIO Shankar Arumugavelu SVP & Global CIO Haiping Che CDTO Bob de Haven General

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Welcome – we will begin in a few minutes

2020 Annual Meeting of Members

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• Welcome & Chairman’s Introduction

▪ Motion #1: Minutes of last Annual Meeting of Members (AMOM) meeting

• Introduction of Directors

▪ Motion #2: To appoint Directors

• Financial Report

▪ Motion #3: To appoint Auditors

• Annual Report

▪ Forum strategy, progress of key strategic programs and outlook for the next 12 months

• Any Other Business and Q&A

Today’s Agenda

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Motion

Propose that the available minutes shall be taken as a true and fair record of the Annual Meeting of Members held on 25 June 2019.

Proposed: Steffen Roehn, Chairman, TM Forum

Seconded: Nik Willetts, President & CEO, TM Forum

Motion #1 – Minutes of Last Meeting

Note: Only Principal contacts may vote. Please do not vote again if you have alreadyplaced your vote via the online survey.

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• Provide leadership

• Set strategy and vision

• Balanced to represent membership

• Providers and enterprises hold a majority seat

• Act as Trustees of the corporation

• Directors hold a seat on the TM Forum Board for two years

Role of TM Forum Board of Directors

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Returning Directors to the Board of Trustees 2019-2021

Harmeen MehtaGlobal CIO

Anthony RodrigoGroup CIO

Li HuidiExecutive VP

Peter LeukertGlobal CIO

Steffen RoehnExpert VP

Thierry SoucheGroup CIO

Shankar ArumugaveluSVP & Global CIO

Haiping CheCDTO

Bob de HavenGeneral Manager, Communications & Media

Bhaskar GortiPresident & CDO

Michael LawreyIndependentSME Member Constituency Rep.

Gary MilesCMO

ChairVice-Chair

Rachel HighamManaging Director of IT

Vice-Chair

The Board members listed below are all mid-term and remain in-situ until due for re-election at the Annual Meeting of Members in 2021.

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New Appointments to the Board of Trustees 2020

Jason RutherfordSVP Communications Applications

Ruza SabanovicEVP & Chief Technology Officer

Craig WiggintonGlobal Telecoms Lead

Jan KarlssonSVP & Head of Business Area Digital Services

The Board members listed below were appointed on an interim basis requiring ratification of full-term appointment by our Membership at the Annual Meeting of Members 2020.

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Motion

Propose that the eligible Members present hereby ratify the appointment of the persons listed on the TM Forum website to serve on the Board of Trustees. New appointments shall be for a period of two years and those appointed shall be Trustees under the laws of New Jersey.

Proposed: Steffen Roehn, TM Forum Chairman

Seconded: Harmeen Mehta, Chair, Appointments & Governance Committee

Motion #2 – Appointment of Directors

Note: Only Principal contacts may vote. Please do not vote again if you have alreadyplaced your vote via the online survey.

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Treasurer and Secretary to the Board

Olga Martynov, CFO

Financial Report & Appointment of Auditors

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FY 19-20 Sources and Uses of Funds (unaudited)

• Solid profitability while investing for future development

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Balance Sheet (unaudited)

• Drive Financial Discipline & Strength in Balance Sheet (YoY comparison)

• Strong cash generation and bolstered cash position based on sales growth and investment strategy.

• A/R balance slightly higher due to foreign funds in transit (FX hedging) but overall receivables 6% YoY down.

• Reduced Fixed Assets as we continue amortization of IT Capex.

• Working capital optimization ongoing, increased reserves per COVID-19 response strategy.

• Deferred revenue increased as revenue backlog buildup continues across Membership and Events business in 2020.

• Equity up as revenue sources outweighed use of member funds by $0.3M.

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TM Forum Revenue and Member Equity for FY19-20 (unaudited)

4 Years History in '(000) USD

• Measured and disciplined approach driving successful 2019-20. Strong underlying fundamentals boosted operational performance, driving growth and increased member equity.

• Revenue growth underpins continuous strong Member Retention and successful delivery of Events and Catalysts during 2019-20. Training & Services business growth was slower than expected and resulted in revamp of the business in 2020-21.

• 2020-21 plan is focused on strengthen core business and operational efficiencies, without reliance on re-occurrence of extraordinary deals.

• Given current volatility in global markets, the economic impact of the pandemic on the Forum and our members is uncertain.

• Multi-pronged COVID-19 Response focused on all stakeholders. Scenario-based financial and operational planning is underway to mitigate the risks and navigate uncertainties.

2017 2018 2019 2020

Equity $945 $1,185 $1,047 1,343

$900

$1,500

$2,100Equity

2017 2018 2019 2020

Revenue $19,796 $20,202 $18,737 21,251

$18,000

$19,500

$21,000Revenue +13%

YoY+$0.3M

YoY

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Motion

Propose that Smolin, Lupin, & Co., PA shall be appointed as auditors for the corporation for the financial year 2020/21.

Proposed: Michael Lawrey, TM Forum Director and Chair of Finance Committee

Seconded: Olga Martynov, CFO, Treasurer & Secretary to the Board

Motion #3 – Appointment of Auditors

Note: Only Principal contacts may vote. Please do not vote again if you have alreadyplaced your vote via the online survey.

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President & CEO

Nik Willetts

Annual Report 2019-2020

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Topics

1. A Year in Review: Summary2. 2019-20 Highlights: Delivering Value to our Members3. 2020+ Market View, Strategy and Focus4. Delivering Value Digitally

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A Year in Review: Summary

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10/10 of the world’s largest CSPs are now TM Forum members

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The past 12 months: Your Forum by the numbers

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2019-20 Highlights: Delivering Value to our Members

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The Value of Membership

1

2

3

4

5

In our 2019 member survey, you told us that you most value our:

Tools and frameworks

Networking

Researchreports &publications

Catalystprogram

Collaborationprojects

"In Vodafone, we've widely adopted TM Forum open digital architecture and open APIs. I'm a big fan of

membership and its benefits."Dr. Lester Thomas

Chief Systems Architect, Vodafone

9% YoY engagement increasewithin our membership for FY19-20

66 new members since July

2019, with increasing diversity of sector

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Core Tools & Frameworks: Open Digital Framework (ODF)

• ODF provides a single framework for the transition from legacy systems and processes to intelligent operations based on the industry-agreed Open Digital Architecture

• 30 organizations have committed to deliver Open Digital Architecture by signing our Open API and ODA Manifesto

• 11 new signatories in June 2020, including major suppliers

• New vision white paper for software market based on ODA componentspublished June 2020

"The Open Digital Architecture

offers a modern approach and the standards required for the industry to thrive, avoiding rigid, complex, customized solutions."Thierry SoucheGroup CIO, Orange

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Tools & Frameworks: Open API adoption

2.8X increasein reported Open API adoption over the last year

20,000 API downloadsby 3,750 users from 185 companies in last 12 months

59 signatories18 CSPs and 41 suppliers have signed the Open API manifesto

Open API conformance certifications achieved so far in 2020

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Substantial progress in our collaboration projects

Showcasing the value of 5G in manufacturing in UK government-funded testbed

Smart City Operations Maplaunched to develop and deploy advanced city infrastructure

AI checklists published, allowing CSPs to reducerisk and improve trust through strong governance of AI deployments

AI-enabled closed-loop anomaly detection and resolution collaborative project underway with 24 members addressing a $9bn problem

Customer Experience Maturity Modelworkshopped virtually, with 8 participants from 5 companies

Diversity & Inclusion Councilformed, launching phase one of D&I Maturity Model

1,578 active participants

from 366 companies

30% YoY increase in

contributing members

Autonomous Networks project launched with a new vision paper and work program

Open Digital ArchitectureReference Implementation and “Canvas” developed via Catalyst work

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Catalyst program: delivering innovation through co-creation

49 unique projects*• From smart manufacturing to

autonomous networks

• Using 5G, AI/ML, edge computing, IoT…

• Based on ODA & Open APIs

* 12 months to June 2020

158 unique companies• 47 champion companies

• 111 participant companies

CATALYST CHAMPIONS FOR 2020 INCLUDE:

Catalyst Digital Showcaselive steaming now!

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Education & coaching: 2,500+ trained & certified in last 12 months

2019-20 Coaching & career development leaders

Certifications1,400 new certifications awarded to 667 professionals from 88 companies

Education2,532 courses completed by 1,221 students from 274 organizationsNew training launched for ODA and AI

"We’ve found the TM Forum training material extremely useful across the

board. It is helping us communicate in a more unified way with our customers"

Bhaskar GortiPresident & Chief Digital Officer,

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Events & networking

Dubai, UAE21-22 January

6,500 people attended our events in FY19-20

Local events

Lisbon, Portugal11-15 February

Nice, France14-16 May

Dallas, USA23-27 September

Dallas, USA23-27 September

Kuala Lumpur, Malaysia12-14 November

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Research reports and publications

27 reports published 59% increase YoY in published reports 85,879 subscribed to Inform

Top 10 reports from past 12 months

Upcoming reports

5G Future: Business models for monetization The fourth

industrial revolution

5G Future: Targeting

the enterprise Full stack transformations: Do they work and

is there an alternative?

Public cloud: An essential

but not singular solution for CSPs

Future OSS: Towards

an open digital architecture

Future BSS:Say goodbye to software

customizationNetwork

automation: Using machine learning and AI

How to leverage

data analytics

CTIO outlook 2020: Transforming operations to monetize 5G

Cloud OSS/BSS emerging markets

JULY30

AUG20

Opensource: Where’s the fit? OSS/BSS

AUG27

Digital maturity: Are we on the right path?

SEPT22

Towards a common data model

SEPT24

How to build and operate at the Edge

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2020+ Market View, Strategy & Focus

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Industry Response to COVID-19

Transformation programs are accelerating

COVID-19 has given service providers a new confidence

and urgency to deal with legacy processes and systems. It has also led to a new level of appreciation of people;

positive impacts on productivity and autonomy.

Experience is on fast forward

B2C customers from every generation are rapidly

embracing living digitally. This is expected to accelerate

consolidation of retail and digital migration. B2B customer urgency for

transformation is accelerating.

Window of opportunity for B2B2x is shrinking

Enterprise customers are doubling-down on digitization

programs, and service providers could have as little as 12 months to get ready to

seize the opportunity

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Digital Subsidiaries Digital Partner

Traditional Telco Digital Telco

Digital efficiency

Dig

italen

ab

lem

en

t

The industry wants to go ‘beyond connectivity’, but mosttransformation efforts fall short of the change required

Illustrative only. 4-box model inspired by IBM Research.

Correcting course requires:• Embracing business model diversity

• Building ecosystem partnerships

• Transforming operating models

• Deploying new ways of working

• … and more

Red OceanBattlegrounds

Blue Ocean Opportunities

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TM Forum Strategy 2020+

Mission

Core Themes

Beyond Connectivity

Cloud Native IT & Agility

AI, Data & Analytics

Autonomous Networks & the Edge

Digital Experience & Trust

Human Factor

Ambition

Enable the service provider businesses of tomorrow

Be the industry body for creating, managing and monetizing digital business

Digital BusinessTransformation

Unlock Growth and Societal Impact

Values ▪ Lead from the future ▪ Impactful & practical

▪ One industry ▪ Global, local & diverse

▪ Collaborate at speed

▪ Agents of change

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Core Theme Objectives

Digital BusinessTransformation

Unlock Growth and Societal Impact

Cloud Native IT & Agility

Transforming the telecoms

software market and operating models for the

2020s

AI, Data & Analytics

Establishing standards to manage and monetize the opportunities

offered by AI at scale

Autonomous Networks & the Edge

Unlocking the possibilities of 5G by enabling the industry to

build self-sustaining networks

Beyond Connectivity

Enabling zero-touch

partnering and interoperability for connectivity,

IoT and enterprise

services

Digital Experience & Trust

Delivering deeply

rewarding customer

experiences across the new landscape of 5G

Human Factor

Driving cultural change,

diversity and talent

development in our industry

FY2

0-2

1 O

bje

ctiv

e

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How to consume and contribute to your Forum’s Themes

Learn implementation skills & best practice• Explore case studies• Read our hard-hitting research reports and insights• Take self-directed training in our core standards, or upskill your team

Download blueprints & standards for transformation• Open Digital Architecture (ODA)• Suite of 50+ Open APIs• Business Process & Information frameworks

Find your Tribe• Participate in our Global Architecture Forum and online communities• Attend our upcoming webinars & events• Get coaching from TM Forum experts

Build practical real-world solutions• Build reference implementations in our Open Digital Lab and test

product compliance• Join or start a Catalyst proof-of-concept

Access our global collaboration platform• Co-create standards & best practice: ODA | Open APIs | Frameworx• Join industry leaders committing to TM Forum Open APIs• Sign the Open API manifesto and ODA manifesto

Cloud Native IT & AgilityTransforming the telecoms software market and operating

models for the 2020s

Build, deploy and upgrade IT

systems quicker

Reduce IT operating

costs

Deliver excellent customer

experience

Bring new products to market

faster

Introduce new

business models

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Delivering Value Digitally

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Digital Content, Events and Collaboration

Digital Events are a critical part of our future. Beyond COVID-19, there are always reasons why people cannot travel. The need for our industry to collaborate, share knowledge and do business remains important – now more than ever.

Education & CoachingODA Fundamentals,

AI in Telecoms Overview and AI Fundamentals now available

Quick TalkWeekly podcast available on

Apple Podcasts, Google Podcasts, iHeartRadio and Spotify

Hard Talk seriesFortnightly discussion across 3

time zones with guest speakers: Join The Changing Role of the CIO on July 2 and watch out for series

2 from August 20

Virtual LocalsVirtual networking opportunities

with those in your area

WorkshopsCollaboration workshops have

doubled in attendance and productivity since going fully

virtual

Virtual Digital Leadership Summits

Exchange ideas and discuss the future of telecommunications

Catalyst Digital Showcase31 Catalysts showcasing the

industry’s innovation across 2 time zones on a bespoke

platform for interactive live-streaming from June 30

Digital Content Remote Collaboration and Virtual Events

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Getting the most out of your membership

Contact your engagement manager to learn more

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Any Questions?

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Results of Motions

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Q&A

Please continue to post your questions in the Q&A box