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HYUNDAI AUTO CANADA CORP.
CANADA
2019Service Passport
Printing : May. 24, 2018Publication No. : CAALL-180524Printed in Korea
HYUNDAI AUTO CANADA CORP.
2019Carnet D’entretien
Imprimé: May. 24, 2018Numéro de publication. : CAALL-180524Imprimé aux Corée
CANADA
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ROADSIDE ASSISTANCE ......................................................................................................................................................15~18MAINTENANCE RECORD .....................................................................................................................................................19~21
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PERIODIC INSPECTION AND MAINTENANCERegularinspectionandmaintenancebyaCertifiedHYUNDAItechnicianisthekeytomoreefficientoperationofthevehicle.Theseinspectionsandmaintenancemust be carried out in accordancewith therecommendationsgiveninyourHYUNDAIOwner’sManual.
TIRE INFORMATIONTiresoriginallyequippedonHYUNDAIvehiclesarewarranteddirectlybythetiremanufacturer.In theevent thatyouneedassistance in locatinganauthorizedtiredealership, please contact your authorizedHYUNDAIDealer orHYUNDAI'sConsumerRelationsDepartment.(SeeConsumerRelationssectiononnextpage)
DISCONTINUATION OF WARRANTYHYUNDAIAUTOCANADACORP.willvoid thewarrantyonvehiclescurrentlyorpreviouslytitledordeemedasfollows:dismantled,fire,flood,rebuilt,totalled,reconstructed,writeoff,salvagedorstolen.
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STEP1. Discuss the problemwith your HYUNDAI dealershipmanagementfirst.
STEP2. If after Step1, you still require assistance, contact theConsumerRelationsDepartmentatHYUNDAIAUTOCANADACORP.asfollows:1-888-216-2626(AllProvinces&Territories)
In some rare cases, a matter may not be resolved to your satisfaction after having taken the steps noted above. In such a case, you are entitled to request third party Mediation/Arbitration under a no charge Mediation/Arbitration Program.
A final decision byHYUNDAI AUTOCANADACORP., under thetwostepprocedure,mustbemadebeforeenteringintoanagreementtoarbitrate.Ourexperiencehasshownthat it is rarelynecessarytoproceedbeyondthetwo-stepreviewprocesstoensureourcustomer’ssatisfaction.
ForadditionaldetailsconcerningtheMediation/ArbitrationProgram,pleasecontact theConsumerRelationsDepartmentat the listedtelephonenumbers.
NOTE: Please keep in mind the fact that ultimately your questions and concerns will most likely be resolved at your dealership, utilizing its facilities, equipment and technical personnel. HELP US TO SERVE YOU - follow the steps in the order they are listed.
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HYUNDAI AUTO CANADA CORP. WARRANTY
WARRANTY COVERAGE AT A GLANCEYEARS
1 2 3 4 5 6 7 8 9 10
NEWVEHICLE
ADJUSTMENTS
AIR CONDITIONER REFRIGERANT CHARGE
PAINT
AUD IO ( INCLUD ING CD/DVD PLAYER ,NAVIGATIONSYSTEM,BLUETOOTHETC.)
BATTERY
HYBRID AND PLUG-IN HYBRID SYSTEM
EV SYSTEM
POWERTRAIN
ANTI-PERFORATION
EMISSION(BASIC)
EMISSION(MAJOR)
DEALER INSTALLED ACCESSORY
REPLACEMENT PARTS (EXCL.ENGINE&TRANSMISSION)
REPLACEMENT PARTS (ENGINE &TRANSMISSION)
5 years/100,000 km
1 years/20,000 km
1 years/20,000 km
3 years/60,000 km
3 years/60,000 km
2 years/40,000 km
8 years/160,000 km
8 years/160,000 km
5 years/100,000 km
5 years/Unlimited km
5 years/100,000 km
8 years/130,000 km
3 years/60,000 km
1 years/Unlimted km
1 years/20,000 km
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HYUNDAI AUTO CANADA CORP. WARRANTY
GENERAL WARRANTY PROVISIONSThisServicePassport containsHYUNDAIAUTOCANADACORP.’swarranty policies and recommendations regarding the regularmaintenancenecessarytoensuretheefficientoperationofyournewHYUNDAI vehicle.
Please read thisServicePassportcarefully to familiarizeyourselfwith the services towhich youare entitledunder theHYUNDAIAUTOCANADACORP.Warrantyandwhat isconsideredtheowner’sresponsibilitywithrespecttoperiodicandpreventivemaintenance.
WARRANTORForthepurposeofwarranty inCanada,Warrantor isHYUNDAI AUTO CANADA CORP..
* Normal replacement of service items:Includingsparkplugs,wiperblades,fuses,wornbrakeandclutchlinings,filters, lampbulbs,belts,tires,hoses,hardwareandothersimilarconsumables.
* Any vehicle that has been scrapped and a certificate of salvage has been issued for the vehicle
* Damage or failure resulting from:- NegligenceofpropermaintenanceasspecifiedintheOwner’s
EXCLUSION OF ALL OTHER WARRANTYThewarrantiesprovidedinthisServicePassportaretheonlywarrantiesexpressedor impliedbyHYUNDAIAUTOCANADACORP., includinganywarrantyofmerchantabilityorfitnesswhichextendsbeyondtheexpresseddescriptionherein.HYUNDAIAUTOCANADACORP.doesnotauthorizeanypersontocreateorassumeforitanyotherwarrantyobligationorliabilityinconnectionwithHYUNDAIvehicles.
YOUR RIGHTSTheHYUNDAIAUTOCANADACORP.Warrantygivesyouspecificlegalrights.Youmayhaveotherrightswhichvaryfromprovincetoprovincedependinguponapplicableprovinciallaws.
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WHAT IS COVEREDAnyoriginalcomponent that is foundtobedefective inmaterialorworkmanshipundernormaluseandmaintenance,exceptcomponentsspecificallycoveredunderanyothersectionof theHYUNDAIAUTOCANADACORP.Warranty.
TOWINGTowingassistancewillbeallowedfordeliveryof thevehicle to thenearestauthorizedHYUNDAIDealerorauthorizedHYUNDAIServiceCentreintheeventthatthevehicleisrenderedinoperableduetothewarrantablefailureofacoveredcomponent.
WHAT IS NOT COVERED“What isnotcovered”and“Owner’sresponsibilities”areasspecifiedundertheGeneralWarrantyProvisions.
HYBRID AND PLUG-IN HYBRID SYSTEM WARRANTY WARRANTY PERIOD HYUNDAIAUTOCANADACORP.'sHYBRIDandPlug-InHYBRID(PHEV)SYSTEMWARRANTYcoversthedescribedcomponentsuptoatotalof96months fromtheWarrantyRegistrationDate,or160,000km,whicheveroccursfirst. WHAT IS COVERED Thefollowingoriginalcomponentsfoundtobedefectiveinmaterialsorworkmanshipundernormaluseandmaintenance. * HYBRID SYSTEM (aslisted) HybridBatteryPackAssy,HybridStarter&Generator,HybridPowerControlUnit,AutoTransmissionincludingTractionMotor,EGR(ExhaustGasRecirculation)Cooler.
* Plug-in(PHEV) HYBRID SYSTEM (aslisted) (PHEV)MainHybridBatteryPackAssembly,(PHEV)SubHybridBatteryPackAssembly,(PHEV)OnBoardCharger(OBC),(PHEV)Radiator(PHEV) InsulatedFuelTank,HybridStarterGenerator (HSG),HybridPowerControlUnit,AutomaticTransmissionincludingTractionMotorEGR(ExhaustGasRecirculation)Cooler
EV SYSTEM WARRANTYWARRANTY PERIODHYUNDAIAUTOCANADACORP.EVSystemWarrantycovers thedescribedcomponentsuptoatotalof96monthsfromthewarrantyregistrationdate,or160,000km,whicheveroccursfirst. WHAT IS COVEREDThe followingoriginalEVsystemcomponentswhichare found tobedefective inmaterialand/orworkmanshipundernormaluseandmaintenancewillbecoveredduringthe"WarrantyPeriod"describedabove, * EV SYSTEM (aslisted)Motor,Inverterunit,VCM,Reductiongear,DC/DCconverter,Onboardcharger,Onboardchargerconnector,Tricklechargecable, InCableControlBox,HighVoltageBattery
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HYUNDAI AUTO CANADA CORP. WARRANTY
HIGH VOLTAGE BATTERY CAPACITY COVERAGETheLithium-IonPolymerBattery ("EVBattery")Capacitywarrantycoverageperiodis8yearsor160,000kilometersfromtheDateofFirstService,whichevercomesfirst, forcapacity lossbelow70%of theoriginalbatterycapacity.Thiswarrantycoversrepairsneededtoreturnbatterycapacityto70%oforiginalbatterycapacity.Ifpossible,theEVbatterycomponentswillberepairedorreplaced,andtheoriginalEVBatterywillbereturnedtothevehicle.Ifnecessary,theEVBatterywillbereplacedwitheitheraneworremanufacturedLithium-IonPolymerBattery.AnyrepairorreplacementmadeunderthisLithium-IonPolymerBatteryCapacityCoveragemaynotreturnyourLithium-IonBatterytoan "asnew"conditionwith theoriginal1OO%batterycapacity.However, itwillprovidethevehiclewithanEVBatterycapacityofatleast7O%oftheoriginalbatterycapacity.
* Transaxle (Manual or Automatic): (aslisted)Transaxlehousingandallinternalparts;torqueconverterandconverterhousing;oilpan;transaxlemounts;gasketsandseals;driveaxlesandconstantvelocityjoints. RefertoHYBRIDSYSTEMWARRANTYforHEVAutoTransmission
coverage.
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HYUNDAI AUTO CANADA CORP. WARRANTY
EMISSION SYSTEM WARRANTYWARRANTY PERIODBASIC EMISSION COMPONENTS - HYUNDAI AUTO CANADA CORP.'s EmissionSystemWarrantycovers thebasicemissioncomponentslistedbelowunder"WarrantyPartsList(BasicEmissionComponents)",unlessotherwisespecificallyprovided,for60monthsfromtheWarrantyRegistrationDate,or100,000km,whicheveroccursfirst.
MAJOR EMISSION COMPONENTS - HYUNDAI AUTO CANADA CORP.'s EmissionSystemWarrantycovers themajoremissioncomponentslistedbelowunder"WarrantyPartsList(MajorEmissionComponents)",unlessotherwisespecificallyprovided,for96monthsfromtheWarrantyRegistrationDate,or130,000km,whicheveroccursfirst.
WHAT IS COVEREDHYUNDAIAUTOCANADACORP.warrantsthateachnewvehicle: (1)wasdesigned,builtandequippedtoconformat thetimeofsaletoapplicablefederalemissionsregulations;and,(2) isfreefromdefectsinmaterialandworkmanshipatthetimeofsalewhichwouldcausethevehicletofailtoconformwithsuchregulationswithintheEmissionSystemWarrantyperiod.
HYUNDAIAUTOCANADACORP.warrantsthatanyauthorizedHYUNDAIDealerwillrepairand/orreplace,toHYUNDAIAUTOCANADACORP.'sspecificationsatnocharge,anyofthebasicemissioncomponents,orpartsthereof, listedbelowunder"WarrantyPartsList(BasicEmissionComponents)", except those components requiring scheduledreplacement(refertoScheduledMaintenancesectionofyourOwner'sManual),whichmaybenecessarytocauseyourvehicletoconformto theapplicable federalemissionstandards,provided thevehiclehasbeenmaintainedandoperatedinaccordancewiththescheduledmaintenance instructionsdescribed intheOwner'sManualprovidedwith your vehicle.
Evaporative Control SystemVaporStorageCanisterCanisterCloseValveCanisterPurgeControlValveFuelTankFuelTankPressureSensorFuelFillerCapVaporLiquidSeparatorORVR(Vent)ValveRollover(Cut)Valve
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HYUNDAI AUTO CANADA CORP. WARRANTY
DEALER-INSTALLED ACCESSORY LIMITED WARRANTY
WARRANTY PERIODUnlessotherwisestated, theHYUNDAIDealer-InstalledAccessoryLimitedWarrantycoverage is36monthsor60,000kms fromtheWarrantyRegistrationDate,whicheveroccursfirst.IfinstallationoccursaftertheWarrantyRegistrationDate,warrantycoverageis12monthsfrom the installationdate, regardlessofdistance traveled,or thebalanceofthe36monthsor60,000kmscoverage,whicheverisgreater.
WHAT IS COVEREDAnyHYUNDAIAccessoryinstalledinaHYUNDAIvehicleforwhichit isdesigned,whichisfoundtobedefective inmaterialorworkmanshipundernormaluseandmaintenance.
WHAT IS NOT COVERED“What isnotcovered”and“Owner’sresponsibilities”areasspecifiedundertheGeneralWarrantyProvisions.
AIR-CONDITIONER REFRIGERANTFor factory-installed air conditioningunits, the air-conditionerrefrigerantcharge,unless replacedaspartofawarranty repair, iscoveredfor12monthsfromthewarrantyregistrationdate,or20,000km,whicheveroccursfirst.Fordealer-installedairconditioningunits,theair-conditionerrefrigerantcharge,unlessreplacedaspartofawarrantyrepair, iscoveredfor12monthsor20,000kmfromtheinstallationdate,whicheveroccursfirst.
DEALER-INSTALLED AIR CONDITIONING UNIT WARRANTYThedealer-installedairconditioningunitiscoveredfor12monthsfromtheinstallationdate,regardlessofdistancetravelled,orthebalanceofthebasicwarrantyofthevehicle,whicheverisgreater.
WHAT IS COVEREDGenuineHYUNDAIreplacementpartspurchasedfromandinstalledbyanauthorizedHYUNDAIDealerwhichhavebeenfoundtobedefectivebymeansofamanufacturingfaultordefect.
WHAT IS NOT COVERED"What isnotcovered"and"Owner'sresponsibilities"areasspecifiedundertheGeneralWarrantyProvisions.
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REPAIRS AWAY FROM HOME
EMERGENCY REPAIRS AWAY FROM HOMEHYUNDAIrecognizesthatyourvehiclecoulddevelopaseriousproblemrequiringimmediaterepairwhileawayfromhomeandthat itmaybenecessarythattherepairbeperformedbyanon-HYUNDAIfacility.
Forreimbursementof repaircosts,pleasevisityour localHYUNDAIdealershipwithacopyofthepaid invoice,andthereplacedpart(s).Thedealershipwillreimbursethecostofpartsandthelabourwillbereimbursedbasedonageographically-appropriate labour rate forHYUNDAI'Srecommendedtimeallowance.
WARRANTY COVERAGE IN THE U.S.A.TheWarrantycoverageonyourHYUNDAIvehicle isprovidedbyHYUNDAICanada throughauthorizedCanadianHYUNDAIDealers.Canadianswhoarevisiting theUSorwhoare temporarily locatedin theU.S. forbusiness reasons (foraperiod less thansixmonths)mayobtainwarrantycoveragefroma localU.S.HYUNDAIdealer.AsCanadianwarrantycoveragemaydifferfromU.S.warranty,pleasekeepdocumentationtoconfirmtheoriginaldateofpurchaseofthevehicle,entitlement towarrantycoverage,aswellasacopyof thisServicePassporttoindicatetheapplicablewarrantycoveragetotheU.S.dealer.Shouldyouhaveanyadditionalquestionsregardingtheabove,pleasecontactusat1-888-216-2626.
RELOCATING OR EXPORTING YOUR VEHICLE OUTSIDE CANADAHYUNDAIvehiclessoldinCanadaaredesignedtocomplywithCanadianMotorVehicleSafetyStandardsandemissionsstandards. IfyouplantoexportandregisteryourHYUNDAIvehicle inanothercountry,werecommendcontacting theHYUNDAIdistributoror aRegisteredVehicleImportagencyinthatcountrytodeterminetherequirementsasHYUNDAICanadadoesnothavethisinformation.Pleasebe advised that anymodificationsor alterations to yourHYUNDAIdeemedrequiredtomeetanothercountry'sstandardsmaybeexpensive,andobtainingserviceforyourHYUNDAIvehicleinanothercountrymaybedifficult.
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Shouldyouneed informationorhaveaproblemandyourHYUNDAIDealer’sServiceorSalesDepartmentisunabletoprovideassistance,call the HYUNDAI AUTOCANADACORP. Customer RelationsDepartmentat1-888-216-2626(ServiceinbothFrenchandinEnglish)(OnlyvalidinCanada)
IMPORTANT NOTICE:In order to receive service under the Hyundai 24 Hour Roadside Assistance Program, you must call the designated 1-800 number. No claims will be accepted or reimbursed for occurrences where the vehicle driver did not call Club Auto to obtain services. On rare occasions, severe weather conditions, including extremely cold temperatures and snow storms, may cause telephone and service delays. On these extremely difficult days your dealer may have been authorized to serve you directly.
WHAT IS COVERED BY THE HYUNDAI 24 HOUR ROADSIDE ASSISTANCE PROGRAM
RoadsideAssistanceCalls:Thefollowingroadsideserviceswillbeprovidedatnoexpense.• Fuel delivery service •FlatTirechangingservice•Lockoutservice•Batteryboostingservice•Mechanicalfirstaid•Towingservice • Winching/Extricationservice•TripInterruptionassistanceservice
*HYUNDAI 24 Hour Roadside Assistance is not a warranty, but a service provided to you in conjunction with our warranty, as part of the HYUNDAI satisfaction commitment to trouble free vehicle operation.
FUEL DELIVERY SERVICE (GASOLINE)TheHYUNDAI24HourRoadsideAssistanceoperatorwillarrangetohaveanemergencysupplyofgasoline,upto10L(whenavailable),deliveredtoyourlocation.Theexpenseofthegasolinewillbepaidforbythecustomeratcurrentpumpprices(Specificqualities,brandsoroctanecannotbepromised.)
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MECHANICAL FIRST AID SERVICETheHYUNDAI24HourRoadsideAssistanceoperatorwilldispatchaservicepersontoperformminoradjustments,notrequiringpartsorsupplies, inanefforttoenablethevehicletooperateunder itsownpower.
TOWING SERVICE - VEHICLE INOPERABLETheHYUNDAI24HourRoadsideAssistanceoperatorwillarrangetohaveyourvehicletowedfromthebreakdownlocationtotheprioritydestinationshouldaClubAutoservicepersonfailtomakeyourvehiclesafelyoperable.Destinationshallbedetermined in the followingpriority:
Exclusion of ServiceTowingisnotcoveredifthevehicleisdamagedasaresultofacollisionoraccidenttotheextentthatitcannotbesafelydriven.
WINCHING AND EXTRICATION SERVICETheHYUNDAI24HourRoadsideAssistanceoperatorwillarrangeforoneservicevehicletowinchorextricateyourvehiclewhenitcanbesafelyreachedfromanormallytravelledroadorthoroughfare.
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HYUNDAI AUTO CANADA CORP. reserves the right to limit or discontinue services; if in the opinion of Hyundai there is abuse of the services such as claims becoming excessive in frequency or type of occurrence (e.g. 7 lockouts or more than 3 requests for fuel delivery, is considered to be excessive.)
All information is current at the time of publication. However, Club Auto/HYUNDAI AUTO CANADA CORP. reserves the right to make changes to the program at any time so that our policy of continual program improvements may be carried out. All decisions of Club Auto/HYUNDAI AUTO CANADA CORP. are final and binding.
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ENGINE OIL AND FILTER CHANGE LOG (Every 6 Months or 6,000 Km, whichever occurs first)
6MO/6,000KMDATEKMDEALER CODE
12MO/12,000KMDATEKMDEALER CODE
18MO/18,000KMDATEKMDEALER CODE
24MO/24,000KMDATEKMDEALER CODE
30MO/30,000KMDATEKMDEALER CODE
66MO/66,000KMDATEKMDEALER CODE
72MO/72,000KMDATEKMDEALER CODE
78MO/78,000KMDATEKMDEALER CODE
84MO/84,000KMDATEKMDEALER CODE
90MO/90,000KMDATEKMDEALER CODE
36MO/36,000KMDATEKMDEALER CODE
42MO/42,000KMDATEKMDEALER CODE
48MO/48,000KMDATEKMDEALER CODE
54MO/54,000KMDATEKMDEALER CODE
60MO/60,000KMDATEKMDEALER CODE
96MO/96,000KMDATEKMDEALER CODE
102MO/102,000KMDATEKMDEALER CODE
108MO/108,000KMDATEKMDEALER CODE
114MO/114,000KMDATEKMDEALER CODE
120MO/120,000KMDATEKMDEALER CODE
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126MO/126,000KMDATEKMDEALER CODE
132MO/132,000KMDATEKMDEALER CODE
138MO/138,000KMDATEKMDEALER CODE
144MO/144,000KMDATEKMDEALER CODE
150MO/150,000KMDATEKMDEALER CODE
186MO/186,000KMDATEKMDEALER CODE
192MO/192,000KMDATEKMDEALER CODE
156MO/156,000KMDATEKMDEALER CODE
162MO/162,000KMDATEKMDEALER CODE
168MO/168,000KMDATEKMDEALER CODE
174MO/174,000KMDATEKMDEALER CODE
180MO/180,000KMDATEKMDEALER CODE
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MAINTENANCE LOG (Every 6 Months or 12,000 Km, whichever occurs first)
6MO/12,000KMDATEKMDEALER CODE
12MO/24,000KMDATEKMDEALER CODE
18MO/36,000KMDATEKMDEALER CODE
24MO/48,000KMDATEKMDEALER CODE
54MO/108,000KMDATEKMDEALER CODE
60MO/120,000KMDATEKMDEALER CODE
66MO/132,000KMDATEKMDEALER CODE
72MO/144,000KMDATEKMDEALER CODE
30MO/60,000KMDATEKMDEALER CODE
36MO/72,000KMDATEKMDEALER CODE
42MO/84,000KMDATEKMDEALER CODE
48MO/96,000KMDATEKMDEALER CODE
78MO/156,000KMDATEKMDEALER CODE
84MO/168,000KMDATEKMDEALER CODE
90MO/180,000KMDATEKMDEALER CODE
96MO/192,000KMDATEKMDEALER CODE
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NOTES
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NOTES
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NOTES
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IMPORTANT
* Present this booklet to your HYUNDAI Dealer whenever your vehicle requires service.
OWNER INFORMATION CHANGES:
* If you change your address or if you are the second owner of your HYUNDAI. Please update your information upon your next dealer visit or by emailing it to us at [email protected]
* HYUNDAI AUTO CANADA CORP. respects the confidentiality of your personal information. For details of HYUNDAI AUTO CANADA CORP.’s privacy policy contact us at 1-888-216-2626 or visit our website at www.hyundaicanada.com.
IMPORTANT NOTICE:
OPTIONAL SERVICE AGREEMENTHYUNDAI AUTO CANADA CORP. has a Service Agreement specially designed for your new vehicle. (HYUNDAI Protection Plan).
The HYUNDAI Protection Plan provides protection against rising service and parts costs for specified repairs after the applicable warranties expire.
HYUNDAI Protection Plan is fully backed by HYUNDAI AUTO CANADA CORP., but because other brands are available, you should be sure that the one you buy is a genuine HYUNDAI Service Agreement (H.P.P.). We are not responsible for other companies’ contracts.
FOR YOUR CONVENIENCE:
your Sales Person is :
Tel.
your Service Manager is :
Tel.
your Parts Manager is :
Tel.
Speedometer replace on with kmon the odometer. (date)
Dealer code
HYUNDAI Dealer Signature:
* Trademarks and tradenames owned in Canada by HYUNDAI AUTO CANADA CORP. which carries on business as HYUNDAI AUTO CANADA CORP..
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