2019-2020 Lebanon VA Medical Center Annual Report to the ... · a Veteran! Pure and simple. It’s not necessary to have served overseas or during a time of war. National Guard members

Only Here…

2019-2020 LEBANON VA MEDICAL CENTER ANNUAL REPORT TO THE COMMUNITY

LEADERSHIP & TABLE OF CONTENTS

Table of Contents

2 2019-2020 ANNUAL REPORT LEBANON VA MEDICAL CENTER

On the cover: An aerial view of the Lebanon VA Medical Center campus.

Executive Editor/Chief Communications OfficerDouglas Etter

Managing EditorTed Nichols II

Public Affairs Office StaffAngela King-Sweigart, Douglas Wagner

Our executive leadership team includes (left to right): retired U.S. Army Col. Stuart A. Roop, MD, FCCP (Chief of Staff); retired U.S. Navy Capt. Margaret G. Wilson, MSN, RN (Associate Director for Patient Care Services); Jeffrey A. Beiler II (Associate Director) and Robert W. Callahan, Jr. (Director and CEO). The team is standing in front of new sterilizers installed in the new sterile processing area added on to Building 1. This new work space will open in 2020. Lebanon VAMC’s Sterile Processing Service has previously received a national best practice award from the 3M Corporation for exceeding industry standards of cleansing surgical instruments and medical equipment in a way that significantly improves patient safety.

The content in this publication is edited, prepared and provided by Lebanon VAMC’s Public Affairs Office. Contact 717-272-6621, ext. 4298, or [email protected] with publication questions/feedback.

Leadership Team ................................................ 2

Leadership Reflections ........................................ 3

Lebanon VAMC By The Numbers ........................4, 5

Only Here .......................................................6, 7

Commitment and Services ................................... 8

Accreditations and Recognition ............................ 9

Bring Your Bud, Get A Mug! ................................10

Common Questions and Eligibility Info ..................11

South Central PA VA Service Locations .....Back Cover

LEADERSHIP REFLECTIONS

Dear Veterans, Advocates, Stakeholders and Fellow Employees,

Only Here... 2019-2020 ANNUAL REPORT 3

There’s something special about our medical center and community clinics – something which distinguishes

us from other health care organizations. External reviewers regularly comment about our distinctiveness.

Frequently, we receive correspondence from Veterans, family members, service organizations and community

partners complimenting the quality of our care, work force and facilities. But what is it that makes us so special?

There are the objective facts and statistics which you will find in this report: our accreditations, rankings,

achievements and day-to-day data sets that summarize the work we do. In addition, you can review rankings

and reports that allow anyone to compare us with other health care systems for full transparency. These can be

found at https://www.accesstocare.va.gov. We continue to demonstrate our leadership in telehealth, addressing

environmental exposures and mental health issues, expanding suicide prevention efforts, eliminating Veteran

homelessness, increasing access to care and improving the quality of care for America’s Veterans.

Veterans, family members and visitors also often comment on the extra effort employees give in assisting Veterans

or solving their problems, the way Veterans and family members feel listened to and heard, the longevity of staff

members who serve for decades, or the pride staff members take in delivering the best customer experience possible.

We believe what makes us exceptional is a combination of the noble Veteran population we serve, our engaged

work force, our dedicated community partners, our technologically advanced facilities and equipment, and a

culture which genuinely cares for everyone who comes through any of our doors.

You may also have other ideas about what makes us special. If you do, please share your thoughts with our public

affairs team at [email protected]. We may even share your testimonial with a broader audience.

Thank you for being a part of this exceptional family…found…Only Here!

Sincerely,

Robert W. Callahan, Jr., Director and CEO

Jeffrey A. Beiler II, Associate Director

Stuart A. Roop, MD, FCCP, Chief of Staff

Margaret G. Wilson, MSN, RN, Associate Director for Patient Care Services


RANKINGS WITHIN OUR NETWORK (VISN 4) Communication with Doctors—#1 Shared Decision Making—#3 Communication about Medications—#3 Willing to Recommend Hospital—#1 Discharge Information—#4 Overall Rating of the Hospital—#4 Pain Management—#3 Communication with Nurses—#2 Responsiveness of Hospital Staff—#3

OPERATIONAL STATISTICSVeterans Served—45,066 Outpatient Visits—508,977 Veterans Served at Community Clinics—29,044 Veterans of Iraq and Afghanistan Wars (OEF/OIF/OND) Served—7,134 OEF/OIF/OND Veterans accounted for—60,190 outpatient and 2,096 inpatient visitsWomen Veterans Served—3,203 Surgeries Performed—4,751

OPERATING BEDS (188)Facility—49Community Living Center—76Psychosocial Residential Rehabilitation Treatment Program—63

TOTAL ADMISSIONS (3,541)Acute Care—2,231Behavioral Health—298Community Living Center—607Observation—405

VIRTUAL CARE Encounters completed via Telehealth—5,666 Tele-mental health care encounters—3,333 Unique Veterans used secure messaging—7,600 Unique patients served via e-consult—1,660

FINANCIAL STATISTICSOPERATING BUDGET

$365,978,968MEDICAL BUDGET

$259,610,450ADMINISTRATIVE BUDGET

$26,582,635FACILITIES BUDGET

$31,228,500CARE IN THE COMMUNITY/CHOICE

$48,557,383CAPITAL EQUIPMENT BUDGET

$5,757,000

(Included in Medical, Administrative and Facilities budget amounts above.)

FIRST AND THIRD PARTY COLLECTIONS

$25,281,927 (Included in Medical budget amount above.)

LEBANON VAMC BY THE NUMBERS

EDUCATION>200 Nursing Students Trained104 Students Trained from Multiple Disciplines144 Residents Trained from Penn State’s

College of Medicine6 Social Work Internships


An Average Day at Lebanon

EMPLOYEE STATISTICSFull Time Employees— 1,633

Nursing Staff— 324

Primary and Specialty Providers— 137

Social Workers—79

Psychologists—32

VOLUNTEER AND DONOR STATISTICSMonetary Donations—$296,895.90

Value of Items Donated for

Veterans—$410,454.66

Value of Activity Donations—$106,484.10

Volunteers—262

New Volunteers—92

Youth Volunteers—6

DAV Van Drivers—22

Volunteer Hours—49,764.25

(This equates to saving $1,228,679.33 in taxpayer

funds instead of hiring employees to complete

these tasks)

Total Resource Impact—$2,042,513.99

(This is the total monetary value of all donations

and volunteer hour value)

473 Phone Calls Received and Handled by Scheduling Line

3,720 Phone Calls Received at the Medical Center

3,593 Outpatient Prescriptions Processed

94 Intravenous Medications Mixed

1,878 Medications Dispensed for Inpatients

1,216 Pieces of Reusable Medical Equipment Sterilized

1,204 Labs Drawn

373 Complete blood count samples collected

446 Hospital Meals Served

726 Meals Served at the Canteen

1,466 Clinical Appointments at Main Campus

561 Clinical Appointments at VA Community Clinics

4,600 Miles Driven by Employees in the Execution of Their Job

32 Chaplain Appointments/Visitations/Counseling

26%OF LEBANON VA

MEDICAL CENTER STAFF ARE VETERANS.

LEBANON VAMC BY THE NUMBERS

Numbers on these pages represent values for Fiscal Year 2019 which ran Oct. 1, 2018 to Sept. 30, 2019.

Veterans and their families deserve the very best care and services available to them. We want them to Choose VA, not because they have no other choice, but because we are the best at what we do, how we do it and because of the difference we make in the lives of Veterans and their families.

Always Deliver on our promise to get it right. “Right” means Easier Access and Greater Choice; Timely and Integrated Care; Accountability and Transparency; and Best-in-Class Care and Service.______________

Always Care for the “whole Veteran” including their families, caregivers and survivors.

______________

Always Empower Veterans to keep Choosing VA as their go-to resource for best-in-class care, service and benefits.

______________

Always Remember that doing what’s good for Veterans, good for employees and good for taxpayers is what’s best for VA and what ChooseVA is all about.

Services Offered...

COMMITMENT & SERVICES


PRIMARY CARE VA Community ClinicsAcupunctureChiropractic CarePain ManagementWomen’s Health

BEHAVIORAL HEALTH/MENTAL HEALTH SERVICESAcute Psychiatry inpatient careOutpatient TreatmentCompensated Work Therapy

(CWT)Residential Rehabilitation

Treatment Program Suicide Prevention ProgramMental Health Intensive Case

ManagementPost-Traumatic Stress DisorderVocational Rehabilitation

MEDICINE/SPECIALTY SERVICESAcute Medical inpatient careIntensive Care UnitCardiologyDermatologyEmergency DepartmentEndocrinologyEndoscopyHepatitis C ScreeningHIV ProgramVisual Impairment ServicesInfectious DiseaseOncologyPulmonaryRespiratoryRheumatologySleep StudiesAudiologySpeech Pathology

SURGERY SERVICESAmbulatory Surgery UnitDentalUrologyGeneral SurgeryOphthalmologyOptometryOrthopedicsPlastic SurgeryPodiatry

SOCIAL WORK SERVICESCaregiver SupportTransition and Care

Management (formerly OIF/OEF/OND)

Case ManagementSpinal Cord Injury ProgramHomeless Veterans ProgramMedical Foster Home

CLINICAL SUPPORT SERVICESOccupational TherapyPhysical Therapy and

RehabilitationMOVE! (Weight Management

Program)ChapelNursingNutrition and Food ServicesPharmacyPosition Emission TomographyProstheticsRadiologyRecreation TherapyVeterans Activity CenterGulf War ExamKinesiotherapyLaboratoryMagnetic Resonance ImagingWhole Health Services

LONG TERM CARE SERVICESCommunity Living CentersGeriatric CareHome/Community/Long Term

CareHospice Care UnitPalliative Care

SUPPORT SERVICESBarberDay CareHealth Education LibraryPatriot CaféRetail StoreCoffee ShopPoliceVeterans Benefits CounselingVoluntary ServicesYMCA at the VA

LEBANON VA ACHIEVED ACCREDITATION OR RECOGNITION BY THE FOLLOWING ORGANIZATIONS:

Accreditations/Recognition ★ The Joint Commission for Hospitals, Home Care and Behavioral

Health Programs ★ Commission on the Accreditation of Rehabilitation Facilities ★ American Association of Blood Banks ★ American Society of Health System Pharmacists ★ Blind Veteran Association ★ College of American Pathology ★ Long Term Care Institute ★ Office of Security and Law Enforcement – Vulnerability

Assessment Survey

★ National Health Physics Program ★ American Society of Hospital Pharmacists ★ Accreditation Council on Optometric Education ★ American Psychological Association’s Commission on

Accreditation ★ Association of Clinical Pastoral Education satellite ★ Commission on Dental Accreditation ★ Council on Podiatric Medical Education ★ Numerous other affiliations with accredited higher education

institutions for students from multiple disciplines

Services Offered...

ACCREDITATIONS & RECOGNITION

If you are having flu symptoms, get a same day virtual appointment with no copay!

If you have been bitten by a tick, utilize our copay-free Virtual Treatment Clinic!

Flu Symptoms?

Veterans Try These Convenient Virtual Treatment Clinic Options

Tick Bite?

Call 717-272-6621 and press #3. Monday through Friday, 8 a.m. to 4:30 p.m.

Tele Urgent Care for a variety of common conditions is also copay free and available during these times by calling and selecting option #3!


COMMON QUESTIONS & VA HEALTH CARE ELIGIBILITY INFO

Enrollment & Eligibility Questions?CALL 717-228-6000 TO SPEAK TO ONE OF OUR ENROLLMENT SPECIALISTS

Am I a Veteran?YOU MIGHT BE SURPRISED how many times we are asked this question. Folks seem to have all sorts of preconceptions about what makes someone a Veteran. Fortunately, however, the answer is quite simple. If you served in the active Armed Forces of the United States, then you are a Veteran! Pure and simple. It’s not necessary to have served overseas or during a time of war. National Guard members and Reservists who have been called to active Federal service are also Veterans. Age, income, race, gender, religion, creed or marital status do not matter—the only thing which does, is that you wore the uniform of an American defender. Thank you for your service!

Combat/Separating VetsIf you are a recently discharged Veteran with service in a theater of combat operations (OIR/ORS –Operation Inherent Resolve/Operation Resolute Support), VA can provide you with free care for 5 years from your discharge from active duty for conditions possibly related to your service, regardless of your income status.

If you are nearing separation/retirement from military service and will be returning to the area served by Lebanon VAMC, when you are discharged it is important to contact the Transition and Care Management Team to discuss your VA health care options.

Returning combat or separating/retiring Veterans, please call the Transition and Care Management Team at 717-272-6621 x 4565 to discuss your VA options.

Am I Eligible for Care?ALL VETERANS ARE ELIGIBLE to apply for VA health care. Your DD214 and previous annual income is reviewed to determined your eligibility status. You will be assigned a priority group based on your specific eligibility status, income, and service information you provided on the 10-10EZ form. You should contact our enrollment specialists any time you have a major life change such as retirement, loss of income or housing, change in marital status or a service connected disability condition. Veterans enrolled in VA health care meet the minimum required standards of the Affordable Care Act.

Veterans are encouraged to meet with enrollment specialists located in the lobby of Building 17 at Lebanon VAMC Monday-Friday from 7:30 a.m. until 4 p.m. regarding enrollment and eligibility. Enrollment specialists can also be reached via phone at 717-272-6621 x 6000.

TransportationFor Veterans unable to transport themselves to Lebanon VAMC appointments, there are a variety of transportation options available for Veterans. Many local transit authorities, some County Veterans Affairs offices and Lebanon VAMC’s Volunteer Transportation Network may offer options. Information is available by logging on to www.lebanon.va.gov/trans.asp or contacting your local transit authority, County Veterans Affairs Office, or the Volunteer Transportation Network at 717-272-6621 x 4596.

Lebanon VA Medical Center1700 South Lincoln AvenueLebanon, Pennsylvania 17042

717-272-6621 • 1-800-409-8771www.lebanon.va.gov

www.facebook.com/VALebanon

www.twitter.com/VALebanon

The Best Care Anywhere...The Best Employees Anywhere






/VALebanon @VALebanon

lebanon.va.govSOCIALMEDIA

COMMON QUESTIONS & VA HEALTH CARE ELIGIBILITY INFO

ELIGIBILITY FOR EXCELLENCE


HEALTH CARE SERVICESVA HOSPITALLEBANON VA MEDICAL CENTER1700 South Lincoln AvenueLebanon, PA 17042717-272-6621 / 1-800-409-8771www.lebanon.va.gov

VA CLINICSADAMS COUNTY VA CLINIC*Stay tuned – coming soon!

BERKS COUNTY VA CLINIC2762 Century BoulevardWyomissing, PA 19610484-220-2572

CUMBERLAND COUNTY VA CLINIC5070 Ritter RoadMechanicsburg, PA 17055717-590-1525

LANCASTER COUNTY VA CLINIC212 Willow Valley Lakes Drive, Suite 208Willow Street, PA 17584717-740-4434

Clinic coming soon!

SCHUYLKILL COUNTY VA CLINIC1410 Laurel Blvd., Suite 2Pottsville, PA 17901570-628-5374

YORK COUNTY VA CLINIC2251 Eastern Blvd.York, PA 17402717-840-2730

OUTREACH CLINICFORT INDIANTOWN GAP VA OUTREACH CLINICBldg. 4-114 (Hawkins Road)Fort Indiantown GapAnnville, PA 17003717-272-6621 ext. 5105 for schedulingHours limited to Wednesdays and Fridays, managed by Lebanon VAMC Primary Care

OTHER VA SERVICES IN OUR SERVICE AREA*VET CENTERSReadjustment Counseling ServicesLearn more at www.vetcenter.va.gov

LANCASTER VET CENTER1817 Olde Homestead LaneSuite 207Lancaster, PA 17601717-283-0735

HARRISBURG VET CENTER1500 North Second StreetSuite 2Harrisburg, PA 17102717-782-3954

VA NATIONAL CEMETERYINDIANTOWN GAP NATIONAL CEMETERYIndiantown Gap RoadAnnville, PA 17003717-865-5254Learn more at www.cem.va.gov

*These VA services/facilities are not managed by Lebanon VAMC






COMMON LEBANON VAMC CONTACTS717-272-6621 / 1-800-409-8771

Appointment Line x 5105 Telephone Nursing Care x 6041 Pharmacy Center x 6009 Auto Med Refill / Acct & Appt Info Line x 5991 Enrollment / Eligibility x 6000 VETERANS CRISIS LINE 1-800-273-8255 Press 1

The Best Care Anywhere...The Best Employees Anywhere.Quality care at seven locations in South Central PA.

SOUTH CENTRAL PA

VA Services

Adams York

Lancaster

Berks

Dauphin

Perry

Schuylkill

Lebanon

Cumberland

VAMCVA Clinic

Thank you for choosing VA!

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2019-2020 Lebanon VA Medical Center Annual Report to the ... · a Veteran! Pure and simple. It’s not necessary to have served overseas or during a time of war. National Guard members

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