Improving Patient Safety: Preventing Medication Errors Through Event Analysis CHS Pharmacy Education Series ProCE, Inc. www.ProCE.com 1 2017 Pharmacy Education Series October 18, 2017 Improving Patient Safety: Preventing Medication Errors Through Event Analysis Featured Speaker: Christina Michalek, BS, RPh, FASHP Medication Safety Specialist Institute for Safe Medication Practices Submission of an online post‐test and evaluation is the only way to obtain CE credit for this webinar Go to www.ProCE.com/CHSRx Webinar attendees will also receive an email with a direct link to the web page Print your CE statement of completion online – Credit for live or enduring (not both) Deadline: November 17, 2017 CPE Monitor (applicable to pharmacists and pharmacy technicians) – CE credit automatically uploaded to NABP/CPE Monitor upon completion of post‐ test and evaluation (user must complete the “claim credit” step) CE Broker ‐ this CE activity is approved for State of Florida Medication Safety CE credit. Pharmacists and pharmacy technicians licensed in the State of Florida must provide their license number to [email protected] for completed CE credit to be posted to CE Broker. Online Evaluation, Self-Assessment and CE Credit Attendance Code Code will be provided at the end of today’s activity 2
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Improving Patient Safety: Preventing Medication Errors Through Event AnalysisCHS Pharmacy Education Series
ProCE, Inc.www.ProCE.com 1
2017 Pharmacy Education Series
October 18, 2017Improving Patient Safety:
Preventing Medication Errors Through Event Analysis
Featured Speaker:
Christina Michalek, BS, RPh, FASHPMedication Safety SpecialistInstitute for Safe Medication Practices
Submission of an online post‐test and evaluation is the only way to obtain CE credit for this webinar
Go to www.ProCE.com/CHSRx Webinar attendees will also receive an email with a direct link to the web page Print your CE statement of completion online
– Credit for live or enduring (not both) Deadline: November 17, 2017 CPE Monitor (applicable to pharmacists and pharmacy technicians)
– CE credit automatically uploaded to NABP/CPE Monitor upon completion of post‐test and evaluation (user must complete the “claim credit” step)
CE Broker ‐ this CE activity is approved for State of Florida Medication Safety CE credit. Pharmacists and pharmacy technicians licensed in the State of Florida must provide their license number to [email protected] for completed CE credit to be posted to CE Broker.
Online Evaluation, Self-Assessmentand CE Credit
Attendance Code
Code will be provided at the end of today’s activity 2
Improving Patient Safety: Preventing Medication Errors Through Event AnalysisCHS Pharmacy Education Series
ProCE, Inc.www.ProCE.com 2
How to Ask a Question
Locate menu bar on your computer desktop
Click orange arrow button to open menu box
Type question into question box
Click Send
Do not close menu box
– This will disconnect you
from the Webcast
Please submit questions throughout
presentation
Click No!
Click
Enter question
3
Accessing PDF Handout Click the hyperlink that is
located directly above the question box
Do not close menu box
– This will disconnect you
from the Webcast
No!
Clickhyperlink
4
Improving Patient Safety: Preventing Medication Errors Through Event AnalysisCHS Pharmacy Education Series
ProCE, Inc.www.ProCE.com 3
2016 Pharmacy Education Series
It is the policy of ProCE, Inc. to ensure balance, independence, objectivity and scientific rigor in all of its continuing education activities. Faculty must disclose to participants the existence of any significant financial interest or any other relationship with the manufacturer of any commercial product(s) discussed in an educational presentation. Ms. Michalek does not have any relevant commercial and/or financial relationships to disclose.
Please note: The opinions expressed in this activity should not be construed as those of the CME/CE provider. The information and views are those of the faculty through clinical practice and knowledge of the professional literature. Portions of this activity may include unlabeled indications. Use of drugs and devices outside of labeling should be considered experimental and participants are advised to consult prescribing information and professional literature.
October 18, 2017Improving Patient Safety:
Preventing Medication Errors Through Event Analysis
Featured Speaker:
Christina Michalek, BS, RPh, FASHPMedication Safety SpecialistInstitute for Safe Medication Practices
5
CE Activity Information & Accreditation
ProCE, Inc. (Pharmacist and Pharmacy Technician CE)
– 2.0 contact hours
Funding:This activity is self‐funded through CHSPSC.
This CE activity is approved for State of Florida Medication Safety CE credit.
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Improving Patient Safety: Preventing Medication Errors Through Event AnalysisCHS Pharmacy Education Series
Improving Patient Safety: Preventing Medication Errors Through Event AnalysisCHS Pharmacy Education Series
ProCE, Inc.www.ProCE.com 28
The Power of the Human Mind
Aoccdrnig to rscheearch at CmabrigdeUinervtisy, it deosn’t mttaer in haht oredr the ltteers in a wrod are, the olny iprmoent tihng is that the frist and lsat ltteer be at the rghit pclae. The rset can be a tatol mses and you can sitllraed it wouthit a porbelm.
This is bcuseae the huamn mnid deos not raedervey lteter by istlef, but the wrod as a wlohe.
Amzanig huh?
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Key Elements of the Medication Use System
1. Patient information
2. Drug information
3. Communication of drug information
4. Labeling, packaging, and nomenclature
5. Drug storage, stock, standardization, and distribution
6. Device acquisition, use, and monitoring
7. Environmental factors
8. Staff competency and education
9. Patient education
10. Quality, culture, and risk management issues
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Improving Patient Safety: Preventing Medication Errors Through Event AnalysisCHS Pharmacy Education Series
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ISMP Assess‐ERR™
Medication System Worksheet
Investigation and Analysis of
Errors
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Error Reduction Strategies
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Improving Patient Safety: Preventing Medication Errors Through Event AnalysisCHS Pharmacy Education Series
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Primary Principles for Error Reduction
• Reduce or eliminate the possibility of error
• Make errors visible
• Minimize the consequence of errors
• Report and analyze internal errors
• Report errors externally and use external information
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Error Reduction Strategies
Strategy– Fail‐safes and constraints
– Forcing functions
– Automation and computerization
– Standardization
– Redundancies
– Reminders and checklists
– Rules and policies
– Education and information
– Suggestions to “be more vigilant”
Power (Leverage)
– High (“Blunt end”)
– Medium
– Low (“Sharp end”)
Car won’t start if alcohol is detected
on breath
Reminder signs and
checkpoints
Rule/Law: It’s illegal to drive over the allowable alcohol
limit
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Improving Patient Safety: Preventing Medication Errors Through Event AnalysisCHS Pharmacy Education Series
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Maximize Access to Information Necessary information at the appropriate time
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Use Constraints to Limit Access
• Reduce access to dangerous items
– Prohibit pharmacy access by non‐pharmacists
– Limit number of choices/concentrations
• Move problem products out of reach
– Concentrated electrolytes
– Neuromuscular blocking agents
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Improving Patient Safety: Preventing Medication Errors Through Event AnalysisCHS Pharmacy Education Series
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Forcing Functions
• Ensures that parts from different systems are not interchangeable
• Forces proper methods of use
• Makes errors immediately visible
– Preprinted order forms or computer options that “force” selection (limited list of medications or available dosages)
– Oral syringe should not be able to fit onto an intravenous line
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Forcing Functions: Prevent from happening
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Improving Patient Safety: Preventing Medication Errors Through Event AnalysisCHS Pharmacy Education Series
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Limit AccessRestrict use
• Hazardous chemicals
• Neuromuscular blocking agents
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Simplify Reduce the number of options
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Improving Patient Safety: Preventing Medication Errors Through Event AnalysisCHS Pharmacy Education Series
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Available Heparin Concentrations
• 10 units/mL
• 100 units/mL
– 1 mL vial
– 10 mL vial
• 1,000 units/mL
– 1 mL vial
– 2 mL vial
– 10 mL vial
– 30 mL vial
• 5,000 units/mL– 1 mL vial– 10 mL vial
• 10,000 units/mL– 1 mL vial– 4 mL vial– 5 mL vial– 10 mL vial
• 20,000 units/mL– 1 mL vial– 5 mL vial
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SimplifyReduce the number of options
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Improving Patient Safety: Preventing Medication Errors Through Event AnalysisCHS Pharmacy Education Series
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ExternalizeTransfer error‐prone tasks
• Use commercially‐available products
• Outsource low volume solutions
• Prepare chemotherapy in a centralized location with specialized staff
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RedundancyMultiple pathways
• No single failure can cause an event
• Second pathway prevents failure
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Improving Patient Safety: Preventing Medication Errors Through Event AnalysisCHS Pharmacy Education Series
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Question
According to studies, what percentage of errors can be identified by an independent double‐check?
a. 20%
b. 60%
c. 75%
d. 95%
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RedundancyDouble checks
• Can be an important safety strategy
• Takes extra time
• Some believe may lead to more mistakes as staff may rely upon the checker to catch the mistake
• Work best when independent
– No cues from the person who carried out the work
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Improving Patient Safety: Preventing Medication Errors Through Event AnalysisCHS Pharmacy Education Series
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RedundancyDouble checks
• Identify a high rate of errors
• Study of prescriptions awaiting pick up– 5,700 prescriptions
– 240 filled in error (2.1% considered potentially harmful)
• Studies where artificial errors were introduced – 93‐97% were identified by an independent double check
• Hard to find your own mistakes (confirmation bias)
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Situational AwarenessEnhance understanding to reduce drifting into unsafe behaviors
• Simulation– Clinical scenarios
– Real‐life conditions
– Initial and ongoing training
– Used in pharmacy school education (and other medical disciplines)
– Available in many hospitals
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Improving Patient Safety: Preventing Medication Errors Through Event AnalysisCHS Pharmacy Education Series
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Positive Performance ShapingImprove human performance
• Environment
– Temperature
– Lighting
– Noise
– Distractions
• Workload
– Shift length
– Importance of breaks
– Multi‐tasking
– Mixed messages
– Rewarding risky behavior
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Checklists/RemindersAssist with remembering
• Reminders
– Order sets (e.g., management of hypoglycemia)
– Auxiliary labeling (e.g., “For Intravenous Use ONLY – FATAL IF GIVEN BY OTHER ROUTES”)
Improving Patient Safety: Preventing Medication Errors Through Event AnalysisCHS Pharmacy Education Series
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Summing UpError Reduction Strategies
• Error prevention strategies are not mutually exclusive
• The fastest and easiest solution may not always be the best… and may introduce new sources of error
• People cannot be expected to compensate for work systems
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Root Cause Analysis (RCA)
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Improving Patient Safety: Preventing Medication Errors Through Event AnalysisCHS Pharmacy Education Series
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Definitions
• Root Cause: Most fundamental reason an event has occurred
• Contributing Factor: Additional reasons, not necessarily the most basic reason that an event has occurred
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Characteristics of RCA• Retrospective process for identifying the most
basic, causal factors that underlie variation/event
• Identifies behavioral risk points and their potential contribution to the event• Human error• At-risk or reckless behavior
• Identifies system risk points as analysis digs deeper by repeatedly asking “Why?” and “How?”• System failures
• Identification of risk-reduction strategies, action plan, measures
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Improving Patient Safety: Preventing Medication Errors Through Event AnalysisCHS Pharmacy Education Series
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Why is RCA Important?
• Preventable adverse events will happen and are destined to repeat
• Provides understanding of conditions that lead or can lead to patient harm
• Jumping prematurely to solutions may miss the target and not fix the problem
• Opportunity for shared accountability and learning– All members of RCA team crucial to success
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Root Cause(s) Analysis
A retrospective process for identifying the most basic or causal factors that underlie variation in performance, including the occurrence, or possible occurrence of a sentinel event
TJC Glossary of Terms
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Improving Patient Safety: Preventing Medication Errors Through Event AnalysisCHS Pharmacy Education Series
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Root Cause(s) Analysis
Effective and lasting change can occur only when the root causes of variation in performance are discovered and remedied
TJC Glossary of Terms
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The Goals of RCA/Event Investigation
What happened?
What does procedure require?
How were we managing it?
Increasingvalue
What normally happens?
Why did it happen?
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Improving Patient Safety: Preventing Medication Errors Through Event AnalysisCHS Pharmacy Education Series
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Goals of an RCA• Create a detailed chronological sequence of the
event • Next move from an event-oriented explanation to a
system-oriented explanation of the event• Identify all the human errors and behavioral
choices that led to the event• Human error is not a behavioral choice
• Identify the underlying causes of each human error and incorrect behavioral choice• Breech of policy, not following procedure, cutting a
corner• Determine how we were managing the risk before
the event
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Why, why, why, why…
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Improving Patient Safety: Preventing Medication Errors Through Event AnalysisCHS Pharmacy Education Series
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Why Did It Happen?• What are the individual’s performance shaping
Why Did It Happen?• What are the system-based causes?
o Lack of patient information?o Lack of drug Information?o Failure to communicate?o Labeling, packaging, nomenclature problems?o Drug storage and standardization issue?o Medical device problem?o Lack of patient education?o Lack of staff education/orientation/supervision?o Environmental or staffing issues?o Culture of safety?
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Improving Patient Safety: Preventing Medication Errors Through Event AnalysisCHS Pharmacy Education Series
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Why Did It Happen
• Explain at-risk behaviorso Why was the decision made?
• Incentives to cut the corner?• Perceptions of risk?
o How prevalent is the behavior?• Individual?• Group?
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The Basics of Event Investigation• How was the organization (manager) managing
the risk?o Employee to manage?o High skill/competency?o Performance shaping factors (system, individual)?o Maintain high perception of risk?o Strategies?
o Barriers, forcing functions, fail safes? o Redundancy?o Recovery?
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Improving Patient Safety: Preventing Medication Errors Through Event AnalysisCHS Pharmacy Education Series
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When is RCA Necessary?
• Not every adverse event • Organizations should specify/define
“require RCA?” or “investigate through cases reviews or investigative techniques?”
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8 Deadly Sins1) Focus on individuals2) Hindsight bias3) Reacting to emotional component of patient
harm4) Failure to move beyond proximate causes5) Believing there is a single root cause6) Response confused with proactive risk
Improving Patient Safety: Preventing Medication Errors Through Event AnalysisCHS Pharmacy Education Series
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Kellogg KM, et al. BMJ Qual Saf 2017;26:381‐387
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Summary of RCA Process• Appoint a team• Train the team on the RCA process• Create an initial sequence/timeline of the event• Gather information
– Interviews/observations/simulations/literature
• Synthesize information • Identify root causes and contributing factors• Develop an action plan• Communicate the action plan• Implement the action plan• Measure effectiveness
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Improving Patient Safety: Preventing Medication Errors Through Event AnalysisCHS Pharmacy Education Series
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“Nurse administered 51 g of magnesium sulfate, which resulted in a patient death”
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Failure model of complex system failuremodified from James Reason, 1991
Ambiguous order
No pharmacy review; No protocols Floor Stock;
5 vials of Mag Sulfate
Inadequate practitioner orientation
CommunicationSystem
Drug InfoSystem
Drug Storage System
Staff Education and Competency
Risk management
No Independent Double Check
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Question
Test your knowledge……
Which of the following is considered a high‐leverage safety strategy?
a. Providing a lecture on a new drug
b. Performing a FMEA for a new infusion pump
c. Applying “high‐alert” labels to medications
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Improving Patient Safety: Preventing Medication Errors Through Event AnalysisCHS Pharmacy Education Series
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Question
Test your knowledge….
All of the following are examples of safety strategies except:
a. Maximizing use of premixed solutions
b. Educating staff about high‐alert medications
c. Simultaneously performing double‐checks
d. Utilizing allergy bracelets for patients
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Conclusion
• Risk identification must go beyond just voluntary error reporting
• It is best to utilize prospective, retrospective, and concurrent methods of risk identification
• Error prevention requires emphasis on performance shaping strategies
• During a RCA, avoid focus on a specific individual; instead, focus on the system‐based causes of the error
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Improving Patient Safety: Preventing Medication Errors Through Event AnalysisCHS Pharmacy Education Series
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ISMP National Medication Errors Reporting Program and Vaccine Errors
Reporting Program
ISMP is a federally certified patient safety organization (PSO)
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Jerry H. Reed, MS, RPh, FASCP, FASHP
Senior Director, Pharmacy Services
Community Health Systems
Update on Current Pharmacy Initiatives and Strategies