2016 ANNUAL REPORT - Middlesex East VNA...VNA of Middlesex-East | 2016 Annual Report 7 Paula thinks equally of Domenic’s family. Family is a critical part of home hospice. To receive

Bringing the best together

VNA of Middlesex-East Home Health and Hospice

2016 ANNUAL REPORT

OUR MISSIONTo provide comprehensive home health and hospice care. We foster and promote the health of individuals, family, and community through education and compassionate, high quality services.

Servicesn Skilled Nursing

n Personal Care

n Rehabilitation Therapies

n Social Work

Specialty Programsn Cardiac-Pulmonary Disease Management

n Certified Diabetic Education

n Fall Risk Assessment & Prevention

n Hospice

n IV Therapy

n Low Vision Program

n LSVT BIG and LOUD Therapy for Parkinson’s

Patients

n Memory Care Program

n Nutrition Education

n Palliative Care

n Sawtelle Family Hospice House

n Telehealth

n Transportation Program

n Total Joint Replacement Program

n Wound and Ostomy Care

n Your Home to Our Home Program

3VNA of Middlesex-East | 2016 Annual Report

Bringing the Best Together2016 REPORT TO OUR DONORS

Dear Friends,

The work we completed in 2016 reflects on this agency’s long history of community service, excellence, and innovation. VNA of Middlesex-East was initially formed when five community home care agencies, The Woburn VNA, The Reading VNA, The Wakefield VNA, The Stoneham VNA, and The North Reading VNA, were invited to participate in a demonstration project sponsored by a federal government grant in 1962. The project’s purpose was to explore the advantages of combining operations. It proved to be a great success and in 1967 the agencies formally united into one agency called VNA of Middlesex-East.

Fifty years later, our agency once again found advantages by combining with other high performing organizations to better serve our community. After joining the Lahey Health system in 2014, it was our goal to integrate with the system’s two other homecare agencies, Lahey Health at Home and Winchester Hospital Home Care. This integration was completed on January 1, 2017 when the three organizations came together as one home care agency under the Lahey Health at Home name. Hospice and palliative care will continue to be an important and integral part of our service and will retain the Middlesex-East Visiting Nurse Hospice and Sawtelle Family Hospice House names.

The demand for home health, hospice and palliative care services is growing dramatically. Over the past five years VNA of Middlesex-East experienced a 67% increase in patient referrals. These services reduce healthcare spending while providing care in the patient preferred setting of the home. As a combined organization we expect this growth to continue as we play a larger role in Lahey Health’s efforts to bring the cost of healthcare down while improving patient outcomes.

The Annual Report gives us the opportunity to express our gratitude to our family of donors. Gifts of support have made it possible for us to touch the lives of thousands with care and compassion when it is needed most. We thank you for your past generosity and ask for your continued support as we move forward to improve the health and well being of our patients and community.

Sincerely,

Karen Agahigian, CEO Julieanne Thurlow, Board Chair

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2016 NUMBERS TO NOTE

VNA of Middlesex-East saw continued growth and achievement in 2016. We are proud to be among the highest performing home health agencies in the nation, focused on bringing the best of care to our patients.

l Patient referrals increased by 7%

l Made 87,879 homecare visits to 4,415 patients

l Provided hospice in the home to 419 patients

l Cared for 201 patients at our Sawtelle Family Hospice House

l Served 65 Greater Boston communities

l Named a top 500 HomeCare Elite agency, one of 110 organizations nationwide to receive this status every year since the award’s inception in

2006

l Placed telehealth monitors in 1,071 patient homes to track vital signs on a daily basis

l Provided respite care free of charge through our Memory Care Program

that totaled 2,955 hours of in-home care and 165 days of adult

daycare

l Gave bereavement support to 741 families dealing with the loss of a loved one

l Received 2,200 hours of donated time from 38 dedicated Hospice volunteers

5VNA of Middlesex-East | 2016 Annual Report

SAWTELLE FAMILY HOSPICE HOUSECONTINUES GOOD WORK

When patients are unable or prefer not to receive hospice care in the home, our Sawtelle Family Hospice House offers an alternative. It is a “home away from home” where individuals receive end-of-life care in a restful, intimate setting. Since opening in 2003, the house has consistently operated at full capacity.

The many donations we receive in appreciation of the care given at the House help us maintain it in the highest of standards. In 2016 we were able to change the layout of the Sunroom and Great Room to accommodate the increasing number of families and visitors who look for gathering space outside patient rooms. New furniture was purchased and arranged to create more intimate seating areas for small groups. The updated décor has a fresh and peaceful feel conducive to quiet conversation and relaxation.

Also in 2016, a new patio was added to our landscaped grounds thanks to volunteer Austin Paul who designed and built the space for his Eagle Scout project. During the warm months our patients and families make good use of this extra outdoor seating area.

Because of our family of donors we have been able to meet a great need in the community for residential end of life care. Charitable support allows us to remain the lowest cost hospice residential facility in the nation. It also assures we are able to provide care to all in need, regardless of ability to pay for service.

“I give this gift in loving memory of my uncle, Peter Cunningham. While he was only in your care for a short time, I feel sure that his last

moments on earth offered him comfort and security.

I was struck by how the fragrance of your Sawtelle House – wood beams, tea

and cookies – resembled that of my grandparent’s home

where my uncle and his siblings grew up.”

Haley Barrett

6 VNA of Middlesex-East | 2016 Annual Report

“Our dad, as well as our family, was very lucky to have a team of such professional, skilled and compassionate healthcare workers.

They always treated him with the utmost respect he so well deserved. We can’t thank you enough for giving us the opportunity

to keep Dad home with his family till the end.” Anita and Michael Greer

A HOSPICE TEAM AND LOVING FAMILY Fill a Father’s Final Days with Grace and Dignity

Domenic Caruso is described by his family as a wonderful, happy man who loved life and people. His friends called him a gentle soul. He was a member of numerous community organizations, proud of his Italian heritage and always enjoyed a game of golf or Bocce. As an active 84 year old retiree it was difficult for him to lose his independence after developing prostate cancer. But throughout his illness he remained as upbeat as possible, never complained, and kept his great sense of humor while being cared for by his daughter Anita and her husband Michael in their home. With the help of the VNA of Middlesex-East he and his family shared final days filled with love, respect, and dignity.

Domenic first used VNA of Middlesex-East services as a homecare patient in January 2015 during the early stages of the disease. A team of nurses and therapists helped him manage the cancer, controlling his pain and preserving his strength and mobility. His daughter Anita is especially grateful to his nurse Barbara McGillvray, RN whose visits her dad looked forward to. She says that when the cancer metastasized and spread to his bone and kidneys, “It was Barbara’s skilled nursing that enabled her to see it was time for our Dad to be transferred into the Hospice program.”

Hospice focuses on providing comfort and support to people dealing with a terminal illness. Stacie Lage, RN and Paula Lunn, RN were Domenic’s primary caregivers during this time. “Stacie was attentive, extremely skilled, and very willing to teach and guide us in Dad’s care,” notes Anita. “Paula always took extra time to come up with creative ways to keep him comfortable,” she adds. “She was a lifesaver and in our minds Paula went above and beyond what was expected of her. The comfort and compassion that she gave us is something we will never forget.”

7VNA of Middlesex-East | 2016 Annual Report

Paula thinks equally of Domenic’s family. Family is a critical part of home hospice. To receive hospice care in the home a patient needs 24-hour support. “They were amazing”, Paula says adding, “We should all be so lucky to have family like that.” When Domenic’s daughter Anita was working, her husband Michael, a retired firefighter, was his father-in-law’s primary caregiver. Paula says, “He tended to him so lovingly it made your heart smile.”

VNA of Middlesex-East Social Worker Tammy Pacyna was also an important part of the hospice team helping coordinate the additional services needed during the final weeks of Domenic’s life. The family greatly appreciated not only her professional advice, but also her kindness.

When a life-limiting illness no longer responds to curative treatment, choosing to receive hospice rather than continue with aggressive treatments can often improve both the patient’s quality and length of remaining life. This is a very difficult decision, however, and does not come easy to patients and their families. Lahey Hospital and Medical Center physician Elizabeth Collins, MD, a palliative and hospice care specialist, explained the program to Domenic and his children and with her careful guidance they took the step to begin hospice. Anita says “It was a very difficult time for my Dad as well as his family being his primary caretakers. It was extremely emotional but we can honestly say that without the support and skilled care given by the VNA of Middlesex-East team, we are not sure we could have cared for Dad at home surrounded by his family’s love. There are not enough words to say how thankful we are for that.”

Stacie Lage, RN, Michael and Anita Greer, Tammy Pacyna MSW and Paula Lunn RN.

8 VNA of Middlesex-East | 2016 Annual Report

$5,000 to $10,000 The Adelaide Breed Bayrd

Foundation Charles Farnsworth Charitable Trust Ms. Cory DestribatsMs. Winnifred HawleyReading Co-Operative Bank Reading Visiting Nurse Fund

at the Boston FoundationStonehamBank $2,500 to $4,999 ARK Insurance-Keith DisselDole & BaileyJohn Donnelly Trust Fund Guardian Angels HomecareHome-Aide Care SolutionsMr. Philip LemboMs. Christine McGinleyMedline Industries, Inc. The TJX Foundation Inc. $1,000 to $2,499 Boston Evening Clinic

Foundation Capital Growth Management Mr. John Dangora Mr. Brian Danley East Boston Savings Bank

Charitable Foundation Ms. Salley Fischer Give with Liberty Mr. Michael Guiliani Mr. & Mrs. Arthur Kelley Mr. Joseph Kelley Pam & Kent Larson Ms. Margaret Lazzaro Mr. & Mrs. Cyrus Linscott Peter & Christina Lofgren Lumen Wealth Manage-

ment-Gino P. MolettieriBill & Janet MonagleMs. Patricia Morrow Ms. Kim Roop Mr. Harry Rothmann The Savings Bank Charitable FoundationMr. Robert Silk Mr. William SilkMr. Robert Tarara Mr. Paul Velardo

$500 to $999 ABC Home Healthcare

ProfessionalsBNY MellonMs. Maureen Brandon Mr. Nelson Burbank Columbia Construction

Company Ms. Patricia Connolly Mr. Guy Debenedetto Ms. Janet Dee Ms. Rosemarie Defelice Mr. John Dineen Mr. John Doyle Essendant The Gutierrez CompanyMs. Janice Houghton Ms. Emily S. HughesKeough Cousins Mr. Richard Lane Long Term Pharmacy

SolutionsMs. Ivana McGrail Ms. Marybeth McInnis Ms. Georgina Mendes Mr. & Mrs. Richard Miller Mr. Finton Mohyde

Mr. Mark MulliganMs. Donna Pineau Ms. Maria Polleys Ms. Kathleen Power Megan and Daniel Richmond Right at Home Mr. Kevin Roche Mr. & Mrs. Kevin Rodenberg Salem Country Club The Savings BankMr. Robert Sepcilka Mr. Thomas ToomeyMs. Rita Walsh Mr. Clark Whitcomb Wolf & Company Charitable

Foundation Monica & Warren Wright

$250 to $499 Abelli Family Alexander Aronson FinningAnonymous Armstrong Ambulance Jo-Ann & Lou Barretto Ms. Donna Belmonte Ms. Victoria Bertucci Ms. Diane ButtimerMr. Robert Brennan California Community

Foundation Mr. David Cantrell Ms. Kimberly CarpicoMs. Judith Colborne Sheila & Michael Comeau Mr. Robert Conaty Mr. Steven Connors Ms. Margaret Daniels Ms. Martha Del Nido DiMella Shaffer Ms. Maureen Dunn Edenred Computer Benefit

Solutions, LLC Bonnie & Gary EverbeckFamily of Olga Daley Ms. Kimberly Faulds Friends at HRD Geosyntec Consultants Ms. Elaine Goyette Ms. Ruth Haradon Mike & MJ Hawes Mr. David Hayes HealthSouth New England

Rehabilitation HospitalMichael & Anne Kearney Ms. Carol KilbrideLincoln Investment/New

England BranchMr. & Mrs. Harold MacGilvray Ms. Louise Maranian Ms. Louise Martignetti Ms. Denise Martwichuck Mr. Robert McCafferty Ms. Holly Burnet Mikula Kathleen Moscillo & James

Megna Mr. Lawrence MuniniNew Horizons at ChoateHien Nguyen Ms. Marnie Olena Ms. Janet Parise Pizza WorksMs. Helen Preston Reed Corporation Mr. Mike ReillyRoberto Landscaping Co.Mr. Mark Splaine Ms. Patricia Strachan Ms. Margaret Taft

Dr. Joseph B. Taylor & Marie Brennan

Young Women’s League Of Reading

$100 to $249 Ms. Elise Adams Adams Kitchens, Inc. Admiral Metals AFSCME Local 1383&1383A Karen & David AgahigianMs. Denise Albano Allen & Major AssociatesMr. Malcolm AllenAllenstown Teachers’ Association Ms. Ellie Ames Mr. John H. AtkinsonDr. & Mrs. Thomas Arana

Linda & Larry ArditoMr. Jeffrey Argenziano Mr. Brian Babcock Mr. Walter BaileyMr. Kevin Balboni Ms. Kathleen Barnes Ms. Hayley Barrett Ms. Marilyn Barrett Ms. Patricia Beane & Family Bear Hill Rehab & Nursing

CenterDr. James Beaudry Ms. Joan Bendery Ms. Karen Berger Ms. Bertha Bertrand Best Home Care n’MoreBillerica Access TelevisionBillerica Housing Authority Ms. Rosemary Black Mr. Robert BlomquistMr. & Mrs. Mark Blotner Ms. Laura Boerman Mr. Bruce Bonnell Boston Children’s Hospital

Hacking PediatricsBoston Children’s Hospital

Motility CenterBoston CremationThe Boston Group Boston Micromachines

Corporation Boston Public Library, Local

1526 Ms. Susan Bottari Boys & Girls Club of Greater

Billerica Mr. James Bransfield Mr. Michael Bresnahan Breton, Messer & Ferguson

Families BrightStar CareMs. Paula Brody Mr. & Mrs. Thomas BrownKeith & June Buckley Mr. Neil Buckley Ms. Susan Burke Mrs. Roberta Burns Mr. Alan Butler Mr. R. Peter Butler Mr. Paul BythewoodMr. Joe Cabaleiro Cabot Risk StategiesMr. Richard Cain Mr. Dennis Callahan Campbell Rennie AssociatesMrs. Mary Campbell Ms. Elizabeth Canny Ms. Diane CarreiroScott Cassel & Susan

PodzibaMr. Charles Cavallaro

Patrice & Steve Chiavelli Frederick & Judith Ciampa Ms. Michelina Ciccariello Mr. Charles Clarke Mr. Daniel Clasby Ms. Patricia Coady Ms. Teresa Cochran Ms. Jean Condon Ms. Louise Conley Joe & Anne Connors Core Medical GroupMr. Robert Correnti Mr. Raymond Costa Ms. JoAnne Cotter Mr. Robert Coughlin Ms. Vicki Courtemanche Courtsmart Digital SystemsCo-workers of Windy

Sweeney Mr. Patrick Crann Cremens Family Jim Cresta & Phil Kelly

Families Ms. Kathy Cryan-Hicks Mr. & Mrs. Christopher

Cummings Kevin & Mary Cunningham Mr. Gregory Curtin Mr. Joseph Curto Ms. Anita Cutting John & Jane Daisy Mr. Gerry Lynn Darcy DataGravity, Inc. Ms. Sharlee Datnoff Dave’s Card Group Mr. F. Edward Dawson Mr. James DeBiasi Mrs. Martha DeFrancesco Dello Russo Family Funeral

HomesMr. Stan DeMartinis Helen & John Derring Felice DeRuggiero & Peter

RichGeorge & Carol DiNapoli Virginia & Peter Dindy Dr. Glen DixonMr. Thomas Dobbins Ms. Joan Doherty Mark & Cheryl Donegan Ms. Joy Donnelly Brian & Eileen Donnelly

Family Ms. Deirdre Donohue Mr. Tim Downing & Family Mr. Neil DreherMr. & Mrs. Ronald Drysdale DuCom Electric Ms. Joan Duffy Ms. Caroline Duquette Mr. Patrick Duran Eastgate Liquors EmployeesEatonVance Elder Services of Merrimack

Valley Mr. John Elliott Emi Industries, LLC Endo Legal Family Mr. Paul Everberg Mr. Kevin Ewalt Mr. Don Falkenstein Ms. Mary Fellner Mr. Dan Fenn Mr. & Mrs. Joseph FerrettiMr. George Flibotte Flom Family FMC Friends Mr. & Mrs. Brian Foley Mrs. Francine Foley Mr. John Folger

THANK YOU TO OUR 2016 DONORSVNA of Middlesex-East/Sawtelle Family Hospice House gratefully acknowledges the generosity of all our donors. Thank you to all who donate to our organization through memorial gifts, holiday and spring appeals, special events, and grants.

9VNA of Middlesex-East | 2016 Annual Report

Ms. Sandra Folkins John, Joe, Kay & Marylou

Foppiano Ms. Jeanne Foti Mrs. Eileen Fox Frank Says Hi, Inc. Stephanie & Bob Freeman Friends at GMF Post Office Mr. Victor Fugazzotto Full Circle DesignMs. Darlene Furbush Ms. Nancy GableThe Gables at WinchesterFrank & Jackie Gagliardi Ms. Virginia Galligani Mr. Frank Garvey Ms. Rita Gatanti GE FoundationMr. & Mrs. Jospeh Giannetti Ms. Carolyn Gianoulis Ms. Patricia Giblin Mr. David Gill Mr. & Mrs. Richard Gill Ms. Corine Gilson Ms. Rosemarie Giovino Dr. Janet Gissen Global Chelsea YardmenLisa Gold & Joseph KoobMr. & Mrs. James Goldsmith GoodFellas Doggy DaycareMr. & Mrs. James GoodwinMr. Carroll Goon Mr. Edward Gordon Gosine FamilyGreg & Carole Graf Family Mr. William Graham Ms. Lorraine Grandolfi Mr. & Mrs. John Graney Ms. Jacqueline Green Ms. Lauren Griffin Ms. Ellen GrossmanMr. Stephen Gudek, Sr. Ms. Susan Haley David & Judy Hanlon Mr. Nicholas Harkness Ms. Frances HarrisonMrs. Alice Hawley Richard & Paula Hawley Ms. Kathy HayesMr. William Healey Mr. John Heerwagen Ms. Nancy Hoeflich Hogan Tire & AutoHolland Used Auto Parts Ms. Deborah Holmsen Home Care SpecialistsDr. Scott HorwitzTom & Judy Humphreys Ms. Ruth Hunewill Mr. & Mrs. Jack Hussey Mr. & Mrs. David Immerman Ms. Donna JarvisMr. & Mrs. Edward Johnson Ms. Kathleen Johnson Ms. Vecenza Johnson Ms. Anna Karwan Mr. James Keane Ms. Barbara Kelley Ms. Claire Kelley Mr. Kevin Kelly Ms. Nancy Kelly Mr. Neal Kelly Ms. Mary Kenngott Mr. Ronald Kenny KeyPoint Partners, LLCRaviinder K. Khalsa Ms. Carol Kilbride Mr. John KileyMr. & Mrs. John Kiley Mr. Kevin Kiley Ms. Ann KillileaMs. Katherine Kilroy King County Hazardous

Waste Management StaffMs. Jane Kolodgy Mr. Dennis Kopaczynski Ms. Julie Kotowski Mr. George Krain

Han Cheng Kuo Ms. Jean Kydd Gerard & Mary LaBelle Mr. & Mrs. John Labombard Armand & Sylvia Lagasse James & Patricia Laham-Chrenow Lahey Health Shared

Services John & Caroline Langan Mr. Robert Langan John & Mary Ann Lape Mr. Leonarda LaPorta Mr. Francis Laverdure Tony & Danni LazzaroMs. Frances Leahy Leary Auto RepairMs. Marie LeBlanc Ms. Mary Lee Legner-Lessard Family Ms. Catherine Leonard Mrs. Barbara Lewicki Dr. & Mrs. Denis LinMs. Patti LindquistMr. Paul Lofgren Mrs. Margaret Logan Mrs. Gilda Lopez Ms. Cynthia Luciano Joseph & Jean Luciano Tom, Marie, Liz & Jaclyn

Lyons Ms. Carmen Lysaght Mahoney, Fiorentino & Co.Mr. Joseph Mahoney Ms. Valerie Mahoney Mr. William MahoneyThe Maids Mr. Leo Majeski Anne Mapplebeck & Dorothy

TribemanThe Family of Leonce

Marchand Mr. Robert Marcin Mr. James Marsh Mr. Alfred Martins Massachusetts Environmental Police Ms. Barbara Matthews Ms. Mary McCann Ms. Mary McCarthy Mr. Paul McCluskey Ms. Marie McDonald Ms. Janice McDonough Ms. Lauren McDonough Doreen & Jim McGowan Mr. Kevin McGuinness John & Sheila McSweeney Ms. Patricia Melanson Mello Fuel Co. Mr. Francis Mendes Merck Foundation Merrimack College Psychology Dept.Ms. Linda Minasian Mr. James Miner Mr. & Mrs. William Mitchell Ken & Christine Mooney Ms. Anna Moores Ms. Bonnie Morgan Ms. Lorna Morley Wayne & Sally Morris Ms. Diane Mosley Mr. Stephen Moynihan Mr. Lawrence Munini Ms. Elizabeth Munroe Mr. Paul Murphy Ms. Dorothy Murray Ms. Mary Murray Joe & Doreen Napoli Ms. Sandra Nardone Robert & Pamela Negri Mr. Eric NelsonMr. William Newhall Nichols Funeral Home Terry & Jeanne Nolan Ms. Janet Nork Mr. Frederick O’Brien Ms. Kathryn O’Brien

Ms. Maureen O’CallaghanMs. Cathie O’Connell Jeremiah & Mary O’ConnorMs. Karen O’Donnell Omni Glass Nicholas Ormes & Debra

CarneyMr. John O’Shea Kerry & Helen OverlanPaul & Agnes Parise Mr. Steven Paskal Marshall, Ann & Mark

Payson Don Pearson & Lynne

ChampionMs. S. Georgine Pennington Peter’s co-workers Mr. & Mrs. John Phillips Mr. & Mrs. Richard Piccolo Mr. David Pilbeam Bill & Shirley Pitman Powderly & Sons Plumbing Propharma Team Mr. Alfred Pucillo Richard & Maria Pulsifer Raker Family Mr. & Mrs. Wilson T. RawlinsRaytheon Company RBC Wealth ManagementRDK Engineers Reading Lions ClubReading Public Library Staff Ms. Mary Redmond Ms. Marguerite Ricciardone Mr. James Ricker Ms. Nancy RidillMs. Mona Roberts Ms. Lynn Robinson Mike, Matt & John RodgersRohtstein Corp. Mr. & Mrs. Richard

Roketenetz Mr. Robert Romeo Ms. Naomi Rosenfeld Rotary Club of BurlingtonMs. Elizabeth Roth Mr. Dennis RoyMr. Peter Rozett Ms. Nancy Russell Mr. Joseph Rutigliano Mr. Joseph Ryan Ms. Judith Ryder Mr. John Sabbagh Salter HealthcareMs. Lorraine Salto Ms. Virginia Samalis Ms. Martha Sandberg Mr. Ralph Santosuosso Mr. & Mrs. Carmine Sarno Ms. Sheila Sartell Ms. Elise Schaefer Dr. & Mrs. John Schindler Ms. Susan Schremser Ms. Catherine Servaes Marie & Brian ShannonMr. Thomas Shannon Mr. Orr Shepherd Ms. Jean Sheridan Mr. Michael Shields Dr. & Mrs. Frank Shin Mr. Russell Silva Ms. Susan Silva Ms. Lois Simes Mr. Alan Simpson Mrs. Elaine Singleton Mr. John Sippell Mr. & Mrs. John Sippell and

Family Mr. Richard Slifka Mr. & Mrs. Edward

G.Smethurst Ms. Cheryl SmithMs. Mary Smith Mr. Walter Smith Mr. George Smyth Ms. Beverly Snow Mr. Jeffrey M. Soares Mr. Alfred P. Sousa

Ms. Ruth Spafford Spaulding North Shore

Rehab, NSMC Ms. Amy SpinelliSpire Group Dana & Tonnie Spratt St. Kathyrn’s Youth Group George Stairs & Anna GreenMr. Robert Steeves Jim & Mary Stewart Stonebridge at BurlingtonMr. Fred Sullivan Heather & Roy Sullivan Mr. James Sullivan Ms. Deborah Sumaria Ms. Debbie Surabian Ms. Joan Surabian SVTHS Alumni Association Mr. Tyler Swaim Swanson’s Die Co., Inc. Ms. Kathleen Sweeney Mr. Steven Szaronos Ms. Margaret Tabacsko Mr. Frank Tallino Ms. Eleanor Tamburro Tartan Owners Group

Northeast Mr. & Mrs. Paul Teague Ms. Sandra Teague Ms. Valerie Tersakian Jay & Gayle Thiel Ms. Lorraine Thomson Thornton Law Firm LLP Ms. Maureen Timmons Torna-ShopRite Corp. OfficeMs. Evelyn Torres Eleanor & Imre Toth Ms. Dorothy Tribeman Ms. Julie Triessl Paul & Joan Trifone Kathleen Trotta & David

SidebottomTruesdale Families Mr. George Tsandikos Ms. Carol Upton Ms. Marie Upton USW Local 9360 Michael & Maureen Vasily Ms. Claudia Wade Ms. Judith Waterhouse WB Mason Mr. Henry Weaver Webb Structural Services Ms. Marjorie Weerts Ms. Lisa Weiss Mr. Rick WesleyShannon & John West Mr. Lawrence Whalen Mr. Thomas White Wilmington American Legion

Post 136 Wilmington Little League Wilmington Youth Hockey Mr. Charles Wilson Winchester Co-operative

BankWinchester Savings Bank Woburn Senior Center Mr. Dennis Wolz Mr. Milt Yanofsky Young & Sons, Inc.Donald & Mary Young Ms. Deborah Zaffiro Albert & Rhea Zettlemoyer Amy, Arra, Chloe, & Nina

Zeytoonian Eric & Melanie Zoltan

Space limits us to list gifts of $100 and above in this Annual Report. Please know that all gifts, large and small, are greatly appreciated and help us deliver the best of care to our community.

10 VNA of Middlesex-East | 2016 Annual Report

2016 FINANCIAL SUMMARYVNA of Middlesex-East and Affiliates

For the Period January 1, 2016 – September 30, 2016

UNRESTRICTED NET ASSETS

Revenues

Net patient service revenue .............................................................$13,524,191

Provision for bad debts ............................................................................(55,514)

Net patient service revenue after provision for bad debts ........$13,468,677

Other revenues ............................................................................................5,505

Net assets released from restrictions ....................................................738,982

Total revenues 14,213,164

Expenses

Salaries and wages .............................................................................. 7,738,246

Supplies and other ............................................................................... 1,946,384

Employee benefits ................................................................................ 1,940,713

Medical Supplies .....................................................................................965,007

Depreciation ............................................................................................147,847

Overhead allocation ...................................................................................79,238

Total expenses 12,817,435

Income (loss) from operations 1,395,729

Non operating gains (losses), net

Investment income ................................................................................... 74,765

Unrestricted contributions ........................................................................16,925

Fundraising costs ................................................................................... (68,706)

Total non operating gains (losses) 22,984

Excess (deficiency) of revenues over expenses 1,418,713

Change in net unrealized gains on investments 577,410

Change in unrestricted net assets 1,996,123

2016 ManagementKaren Agahigian, CEOMichele Coullahan, CFOCaitlin Angiolillo, Clinical DirectorTeresita Aho, Clinical ManagerDavid Agahigian, Hospice House AdministratorChristine Black, Information Systems ManagerChristine Hawrylak, Community Relations DirectorKatherine Hayes, Staff Development and PI ManagerWhitney Liechti, Clinical ManagerLaurie Marcotte, Human Resources ManagerMeg Meffen, Clinical ManagerKim Stenquist, Hospice ManagerJohn Walsh, Operations ManagerGary Woodworth, OASIS Manager

2016 VolunteersA special thank you to those listed below who help us meet the needs of our hospice patients and families. They help us by being sensitive listeners and companions to patients. They are also indispensible at our Sawtelle Family Hospice House helping us with light housekeeping, cooking, and personal care.

Howard Grant, MDPresident Julianne ThurlowChair David Spackman, JDClerk Timothy O’ConnorTreasurer

Pierre Ezzi, MDCharles FurlongJohn GoodRichard Kalish, MDDoug McGregor, CPAHugh O’Flynn, MDCarl Soderland, MDJoel Solomon, MDKeith TaylorKenneth Williams

2016 Board of Directors

Gale AllesLizzy BarrTeri BebchickStacey BrownBrian CanningKathy CardilloFran CheneyKathleen DeMarchiKaren FlammiaSandy FlanaganMelissa GentileMarie GiglioPat HaganValerie HallDonna HenesseyJulie IngaciolaBethany LeafMarien LeenConnie Lehr

Susan MayKaren McCormackLori PinkhamJoe ProulxJames RenoLorraine SantoroLindsay SaywardAnnabelle ShieldsPat SimonsDebbie SolomonPatty SpryRick SprySarah StetsonKathleen SullivanBridget SumnerNeil SumnerNancy TaylorKaren ToddDru Wood-Beckwith

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